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2.2 16 Complaints
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CanadaVet.com Complaints 16

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10:48 am EDT

CanadaVet.com revolution

just left vet with a 300 dollar bill for indoor cat suffering from flea bites and hair nots been buying revolution for my indoor cat for 2 years they had to shave her and suggested i never buy from canada vet...again and switch companies... looked at package it says SOUTH AFRICA I contanted Zoietix manufacture of Revolution and they said Counterfeit is extremely common however there is no way to test this and they dont test

Desired outcome: reiimbursement

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11:01 am EDT
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CanadaVet.com Rip off - flea and tick products not arriving

I ordered a very expensive order In August 2020 and was told it would arrive in 7-10 days. It did not. It has not. It is Spetember 18, 2020 today. I paid quite a bit of money for these products because my pets needed them. I am on a fixed income and have no money to order other meds right now.
All they said was that it was shipped via Canadian and US postal service and that they will not give me a tracking number. I want my money back. How can a company ship something and keep not records of it to track where it is or where it went? I want my money back so I can get flea and tick meds for my pets.

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11:16 am EST
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CanadaVet.com revolution anti-flea medication for cats

They charged me $124.63 CAD, of which $7.91 CAD was for shipping and handling. Now that I got the item, I see that the declared customs value is $70 AUD, and on the CBSA form it was calculated as $68.31. Not only I was overcharged by them in almost double the price, I ended up paying $18.15 CAD in import fee, meaning your overcharging did not even include pre-collection of taxes.

Contacted the customer service, they blamed postal strikes and said "As far as the declared value, unfortunately, we don't have the resources to change the amount so we receive the pre-printed stickers with that amount on them from our couriers." PRE-PRINTED STICKERS THAT THEY CAN'T CHANGE... such nonesense. I have photos of my receipts, the packaging and the customs form + the email, if anyone needs proof.

Canadians beware, this operation has only a P.O box and sells to Canadian customers out of Australia, and lies to customers and the customs agencies and revenue agencies of both Canada and Australia in terms of the money they collect from customers.

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Is CanadaVet.com Legit?

CanadaVet.com earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds CanadaVet.com to be a trustworthy company. Although there's a 31% resolution rate for customer complaints, which deserves attention, CanadaVet.com is known for their high standards and safety. If you're thinking about dealing with CanadaVet.com, it's wise to check how they handle complaints.

We found clear and detailed contact information for CanadaVet.com. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

CanadaVet.com has claimed the domain name for canadavet.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Canadavet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several mixed reviews for CanadaVet.com have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up CanadaVet.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with CanadaVet.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 31% of 0 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to CanadaVet.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:26 pm EDT

CanadaVet.com custom duties

After reviewing their advertising about such great prices, I ordered revolution which they were selling at the same price as my vet (without the vet fees for a visit). Thought it was great until I received the package with an amount due for custom duties.
I was shocked.
After complaining they advised that they mentioned this on their site. Didn't see it.
Very disappointed. Now I know why it took so long to get it. It came from Germany.
Should have read the reviews.

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8:33 pm EDT

CanadaVet.com valuheart heartworm tablets for large dogs

An order I made almost 3 months ago never arrived. I've contacted customer service several times for a refund and they said that because the product was not properly delivered and is being sent back to their warehouse and cannot issue a refund until it arrives. I don't see how this is my problem. A month goes by and still no refund, contacted customer service again to get the same runaround. Will probably never receive a refund. DO NOT ORDER FROM THIS WEBSITE.

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LmMc
US
Sep 18, 2020 11:04 am EDT
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Same happened to me. They should have to give tracking numbers.

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9:14 am EDT

CanadaVet.com tick medication

Paid $100 for tick medication from what I thought was a canadian vet supply distribution company. After consecutive messages over a two week period i find out that this company in fact ships from Australia and i can expect to wait over 30 days for my product to arrive. It hasn't arrived. I haven't been reimbursed for my loss of hard earned money. Sounds like something the better business bureau would be interested in.

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11:59 pm EST

CanadaVet.com revolution cat: takes much longer than advertised to receive it and much more expensive than from australia!

I ordered Revolution from them and it was supposed to take 10 days. It has been 16 days and I haven't received it yet. I was tired of waiting, so I ordered some from Australia and 4 days later it was there with free shipping and the Revolution was much cheaper too!
I emailed them and was informed that it'll take 28 days now! Not what was advertised, and if they had told me it takes 28 days I wouldn't have bought anything from them. Karen.

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12:15 pm EST
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CanadaVet.com flea medication

I ordered flea meds from my pet believing I was ordering from Canada or possibly US because I was billed in USD. My order arrived and it came from Germany, was damaged badly and I had to pay a $19.11 customs bill!

It does not state on their website anything about customs or that it may come from another country, unless they updated since I spoke with customer service.

They said if I want a refund I have to pay return shipping to AUSTRALIA! That is outrageous. The package came from Germany.

This is not a matter of mind change or no longer needed. It is a matter of damaged product. The customs fees was just an added kick in the gut!

I reported them to PayPal.

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4:16 pm EDT

CanadaVet.com selling meds illegal to import. you won't get it.

I ordered from canadavet because I thought it was being sent from canada. On their webpage it says they are located in vancouver, bc. I am in vancouver, bc so I thought it would arrive in a few days because that's how long mail takes here. After waiting a month I called and asked why I hadn't received it. They are just drop shippers. They take your money then order from a company over seas and it takes months to arrive. They did not mention this when ordering. I could order it myself from overseas for less. I chose a canadian company so i'd get it quickly.

So after waiting months because it's too late to cancel I receive a letter from canada customs that I tried to import illegal drugs that aren't allowed to be shipped to canada unless you are a vet or pharmacist. The letter said my package was refused entry. I called canada vet and asked why they are selling products that aren't allowed to be shipped to canada and they literally said "customs doesn't check every package, they only spot check so a lot of packages still arrive. A lot of customers still get their package. There is just a chance they will catch it"! Seriously? You are ordering illegal drugs in my name (Like I said they are drop shippers, they take your money then order it cheap from an international company using your name and address so the blame goes on you) and they say it might not get caught! Just because you might not get caught doesn't make it okay. I can try to smuggle cocaine across the border and I also "might not get caught"! It is illegal to order these products overseas and they are well aware of it.

Don't waste your time and money waiting for a shipment that, if caught, will be refused entry into canada. This company needs to be shut down for it's illegal activity.
Sept 15/2017

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4:40 am EDT

CanadaVet.com liars, unreliable, fake

I ordered meds over 3 weeks ago and nothing. I called and they said it may be held at the border! BS! Why would your freight be held at the border if what you do for a living is sell meds and apparently sell them for years!?!?
Also this cannot possibly be a CANADIAN company! When I called the Customer Service agent said OREGON when he saw my address Barrie, ON. If you're Canadian you would immediately say Ontario not Oregon! The Vancouver address is just a front. If you love your pet then don't buy anything from this company

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11:08 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CanadaVet.com de-worming drug

I recently purchased Drontol from this company and it made my dog puke for a couple days and now she doesn't want to eat her her anymore because she thinks that's what caused it. It really sucked, my girlfriend wasn't even pissed, she just started crying at the fact that i fed her something from a company so sketchy like this. Shame on you canadavet.com, just pull the plug on your business because you're breaking peoples hearts. I don't know if it was expired but whatever i gave it to my dog the day we got it and yeah, so upset with this company. To the person who seems to think they should defend this company because you work for them at the desk doesn't realize the practises they do in the warehouse behind the office and should stop defending this company. Stop calling your company canadavet.com if you're based out of Australia! Karma will get you.

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7:05 pm EDT
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CanadaVet.com service

Purchased Advantage Flea medicine. Payment went through my account immediately. It has now been two weeks and no product, no return email and when I called they just keep saying "Oh its been mailed"... Delivery time and customer service is awful. My poor dog is so sad. We had to go out and but it at the pet store which cost double the price . So cheaper IS NOT always better. B uyer beware.

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beatthescam
Greenville, US
Nov 19, 2013 11:40 pm EST

Can anyone tell me of a RELIABLE source in Canada where I can order my pet medications that are normally only issued by prescription in the States? Any suggestions will be greatly appreciated.

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jaynad
Ottawa, CA
Jul 13, 2013 9:59 am EDT
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CanadaVet.com makes every effort to look as if they are based in Canada - but they are not. They are based in Australia and owned by Ani Welf Int Pty Ltd. Shipment take over a month to arrive in North America, if they arrive at all. When asked directly, via email, they repeatedly stated they were based in Canada. They are liars.
It is strongly recommended that you never purchase anything from their canadavet.com website.

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8:06 am EDT
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CanadaVet.com shipping

I ordered flea and heart worm medication for my dog Feb 2, 2012 after seeing the great prices I referred 2 friends who spent over $100 as well. The website says it takes up to 11 business days max but I did not receive my merchandise until March 12, 2012.

When I called to check on my order after 16 business days had past they gave me the run around and said they don't know what's the hold up because the order was shipped. I asked to speak with management and the lady said she could put a memo in with the dispensary and they would call me ASAP. 2 days later i receive and email confirming my order had just been shipped? I never heard from management so I called again to complain. Same run around.
Since I live in an over crowded area it is essential that my dog is treated...but since the shipping took a month and a half my dog got a bad infestation of fleas.

Canadavet.com if you would have been a little more considerate of my concern I would not be as upset with the delay but since you cared the least of this problem I will never refer you again.

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11:30 pm EDT
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CanadaVet.com Product never arrives

I have ordered from this company since 2008 and every order has takes longer and longer to get to my house. I ordered Valueheart and Revolution on 8/24/11. It is almost 2 months later and the company will not respond to repeated emails and the phone just rings and rings... I would never buy from them again!

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NeverPayRetail
Richmond, US
May 09, 2012 11:26 pm EDT

I, too, ordered from CanadaVet.com for years with no problems. A couple of years ago, apparently, they lost their domain name to another company calling themselves CanadaVet. They then changed their domain name to CanaCreek, which is why they had our billing and shipping info on file. I did notice that shipments began to take months, not weeks, but always received the original or replacement shipment. I wanted to place an order last week, and saw that the site is now closed. Interestingly, today I received an email from a company claiming to be Canacreek. It was a reminder to order EXACTLY what I usually order from them, and even reminded me of the EXACT date of my last purchase. My father is a State Consumer Affairs Officer, and I'm going to forward the info to him to investigate. I'll post what I find out.

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lucysmassa
Augusta, US
Dec 14, 2011 9:33 pm EST

Canadavet posted that there is no relationship between Cancreek and Canadavet. I dealt with Canadavet for nearly 5 years. In 2010 the product invoices began to state Canacreek rather than CanadaVet. My account number remained the same and my credit card number was still on file.
Can canadavet explain this?

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lucysmassa
Augusta, US
Dec 14, 2011 9:22 pm EST

Order placed 10/4/11 still not received as of 12/14/11. Phone is on hold forever. Website is down

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Canadavet
Vancouver, CA
Oct 25, 2011 12:27 am EDT

Please note, canacreek.com is in no way connected with Canadavet.com. Unfortunately many customers are reporting that they have problems with canacreek.com and that orders are not received and calls not taken. Some have also reported that Canacreek claims to be Canadavet or associated with Canadavet in some way. This is simply not true. Avoid canacreek.com and if you have had problems with them, please advise your credit card company immediately.

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mad-ashell
clover, US
Oct 24, 2011 5:05 pm EDT

i have

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mad-ashell
clover, US
Oct 24, 2011 4:57 pm EDT

i ordered from this scam company on august 8th 2011 still nothing as of october 23rd 2011.DO NOT ORDER FROM THEM

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10:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CanadaVet.com order never received

Ordered product on 12/24/10, not received as of 1/21/11. Tried to call to cancel order but held on phone for 17 min., yes 17 min. according to my phone timer. Never got to speak to anyone. Their website says orders should arrive in 5 to 7 days, not 30 days.
Sent e-mail about order, no response. Buried in their website it says that some orders come from Australia and may take up to 28 days. I have disputed the charge with my credit card company. Do NOT order from this company.

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Canadavet
Vancouver, CA
Oct 25, 2011 12:49 am EDT

Please note, CanadaVet.com is not associated with CanadaVetCare, Canacreek or any other website with a similar name and is not based in Alabama. Unfortunately some websites are pretending to be CanadaVet or telling customers that they are in some way associated with CanadaVet. There are many complaints about these websites failing to deliver or failing to answer emails and phone calls. Please avoid these websites. CanadaVet.com never sells out of date product and always tries to resolve customers problems. If you ever have a concern you can contact info@canadavet.com or call our call centre which is located in Vancouver, BC and open 7 days a week.

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2:10 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi, I recently purchase some worm and flea medication from a company called www.CanadaVet.com . When I receive my medication I noticed that on the vial that they had sent me a medication that was way past the expiry date. I phoned up CanadaVet.com and they said that the have government authorization to sell out of date medication. At this point I was a...

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Overview of CanadaVet.com complaint handling

CanadaVet.com reviews first appeared on Complaints Board on Jun 2, 2009. The latest review revolution was posted on Mar 19, 2021. The latest complaint de-worming drug was resolved on Feb 28, 2014. CanadaVet.com has an average consumer rating of 2 stars from 16 reviews. CanadaVet.com has resolved 5 complaints.
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  1. CanadaVet.com Contacts

  2. CanadaVet.com phone numbers
    +1 (888) 691-2268
    +1 (888) 691-2268
    Click up if you have successfully reached CanadaVet.com by calling +1 (888) 691-2268 phone number 0 0 users reported that they have successfully reached CanadaVet.com by calling +1 (888) 691-2268 phone number Click down if you have unsuccessfully reached CanadaVet.com by calling +1 (888) 691-2268 phone number 0 0 users reported that they have UNsuccessfully reached CanadaVet.com by calling +1 (888) 691-2268 phone number
  3. CanadaVet.com emails
  4. CanadaVet.com address
    PO 37067, 2032 Lonsdale Avenue, North Vancouver, British Columbia, V7M4K0, Canada
  5. CanadaVet.com social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
CanadaVet.com Category
CanadaVet.com is ranked 74 among 111 companies in the Pet Services category

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