Canadian Appliance Source review: Dented appliance received with no refund, repair or replacement.

Complaint – Canadian Appliance Source

“Policy” not disclosed to buyer in any contract or bill of lading

False information by CAS staff to make sales and keep customer money

Complaint Allegations:

CAS provides False information through CAS staff to make sales and keep customer money. Later states they have a “Policy”, which is not disclosed on any7 sales contact or bill or lading, or by employees, to avoid any responsibility for damaged appliances.

Full account:

We decided to renovate our home and engaged a cabinet maker to order new cabinets for our home. The cabinet maker recommended we pick and order appliances early in the process so that the cabinets could be built to fit our new appliances.

On March 9, 2023, on the telephone, I picked 4 Frigidaire appliances with the help of sales person Hargun Singh of the Canadian Appliance Source. I explained the situation to Mr. Singh and told him that we would not be able to receive the appliances until the fall of 2023. Mr. Singh said that was no problem and I only needed to give a deposit to hold the appliances - Mr. Singh advised I would be able to schedule the delivery in the future and pay for the appliances in full then. I gave a deposit of $2150.00 and order number C2480207 was created on March 9, 2023 through Canadian Appliance Source. The total order value was $8600.00 for 4 appliances including a dishwasher, fridge, wall oven, and cooktop.

In the months that followed, I received weekly phone calls and emails asking me to schedule the delivery of the appliances and pay for the full value. Each time I explained that our house was under renovation and we did not yet need the appliances. At the end of August 2023, I received a another call stating that if I did not schedule the delivery of the appliances and pay for them in full, the appliances would not be in stock and I would not receive the appliances I ordered. This was extremely concerning as my new kitchen cabinets had been made specifically for these appliances. I told Mr. Singh that I could receive the appliances and put them in my living room until the kitchen was ready for them - Mr. Singh said this would be fine. We scheduled a delivery for September 20 2023. The delivery staff brought the appliances into my living room and left them wrapped in their boxes. The delivery staff said that if there was any damage to the appliances to let CAS know and they would resolve the problem. I did not sign the bill of lading stating that I received and inspected the appliances. There was nothing noted on the bill of lading, the purchase contract, or by CAS staff, stating that I only had 48 hours to note any damage to the appliances.

On October 26, 2023, we opened the appliances boxes and noted that the dishwasher had a large dent in the door from shipping or delivery. I contacted CAS immediately and they stated that their policy is that all damage must be reported 48 hours of receiving the appliance. This is not noted on any of the contract I have with CAS, and their staff (sales staff and delivery staff) were aware that we would not be opening the appliances for several weeks and had told me that if there was damage CAS would resolve any problems.

CAS has refused to repair the door of the dishwasher, send a replacement washer, or provide me with a refund. As the damage occurred during shipping and delivery, the damage to the product is not covered by Frigidaire warranty. I have spent $903.94 on this dishwasher, it has a large dent in the door and CAS refuses to offer any satisfactory solutions, other than to say that their policy is that 48 hours after delivery they are not responsible.