We bought 3 Major Appliances from CAS on [protected], spending $8238, including $508 for 3 extended warranties for the 3 appliances.
Firstly, the delivery was a sad story, with the range being damaged beyond repair and eventually replaced, but not before three weeks of begging to have it returned due to the damage, all because the damage was not spotted before we signed off, too soon during the delivery. The dishwasher could not be unpacked for examination because the installer was not going to arrive for three days, however the delivery personnel needed us to sign off as to it's condition, so I unpacked it for inspection. It passed inspection. The fridge exterior was unpacked for examination, but I had to unpack the interior parts and install them. It was later discovered the doors were not alligned properly and a local repair company attended to that at the request of the manufacturer, all for not, as no re-allignment could be done properly.
Fast forward to [protected]-the fridge was constanly wet inside and too loud. Transglobal was dispatched under warranty. The repairman could not find the problem so he ordered a new fan. After waiting until [protected] I finally got our own local repairmen who said the drain was iced up, causing the water to accummulate iside the fride. I tried to iniate a another warranty claim was told it was received but claim number was assigned and communicatio received as to why not. No communication from Transglobal or W3 Solutions until my third followup on [protected], and an escalation request a week earlier, were we finally called by Transglobal with an appointment for [protected]! We'll see what they figure out but our hopes are very reserved right now.
Desired outcome: The best possible outcome for us would be to get a full refund and the return of all 3 appliances so we can live in peace again. Or refund for the warranty.