Rather than ordering my new fridge online, I chose to go into the store to speak with a salesperson to ensure I was purchasing the right appliance for my space. Unfortunately, I was sold an appliance that does not in fact fit my space. I measured the width and height of my old fridge but the salesperson failed to consider door swing clearance (something I knew nothing about until this terrible experience). The fridge was delivered, my old fridge was removed, I was advised by the delivery guys to let the fridge sit for 2 hours before plugging it in. Fast forward 5 hours later, when I, the single parent, returned home to find that when I slide the fridge into place, one of the doors can't open because there isn't enough clearance for the door swing. Door swing - something the salesperson should have considered when selling me this fridge.
After several unhelpful conversations with customer service, I now have a fridge that is useless to me. I was told the company policy is that the appliance can't be plugged in. How is it reasonable to expect anyone to live without a functioning fridge? The customer service I received in trying to resolve this issue was nothing short of a complete disappointment.
Desired outcome: Exchange of product at zero additional cost to me.