Menu
For Business Write a review File a complaint
Canadian Appliance Source

Canadian Appliance Source review: Unreasonable customer care

F
Author of the review
8:47 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Rather than ordering my new fridge online, I chose to go into the store to speak with a salesperson to ensure I was purchasing the right appliance for my space. Unfortunately, I was sold an appliance that does not in fact fit my space. I measured the width and height of my old fridge but the salesperson failed to consider door swing clearance (something I knew nothing about until this terrible experience). The fridge was delivered, my old fridge was removed, I was advised by the delivery guys to let the fridge sit for 2 hours before plugging it in. Fast forward 5 hours later, when I, the single parent, returned home to find that when I slide the fridge into place, one of the doors can't open because there isn't enough clearance for the door swing. Door swing - something the salesperson should have considered when selling me this fridge.

After several unhelpful conversations with customer service, I now have a fridge that is useless to me. I was told the company policy is that the appliance can't be plugged in. How is it reasonable to expect anyone to live without a functioning fridge? The customer service I received in trying to resolve this issue was nothing short of a complete disappointment.

Desired outcome: Exchange of product at zero additional cost to me.

0 comments
Add a comment
  1. Canadian Appliance Source Contacts

  2. Canadian Appliance Source phone numbers
    +1 (416) 782-5900
    +1 (416) 782-5900
    Click up if you have successfully reached Canadian Appliance Source by calling +1 (416) 782-5900 phone number 1 1 users reported that they have successfully reached Canadian Appliance Source by calling +1 (416) 782-5900 phone number Click down if you have unsuccessfully reached Canadian Appliance Source by calling +1 (416) 782-5900 phone number 1 1 users reported that they have UNsuccessfully reached Canadian Appliance Source by calling +1 (416) 782-5900 phone number
  3. Canadian Appliance Source emails
  4. Canadian Appliance Source address
    90 Ronson Drive, Etobicoke (Toronto), Ontario, M9W1B6, Canada
  5. Canadian Appliance Source social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 04, 2024
Canadian Appliance Source Category
Canadian Appliance Source is ranked 29 among 368 companies in the Appliances category