Canadian Tire
Reviews and Complaints

ay 1: 25th Feb 2022, 8.15am visited Canadian Tire, 3553 Lawrence ave E

Car: Lincoln MKZ, 2018

Purpose of visit: Vehicle inspection report (VIR) estimated $100.00

As per CT Associate:

#1 Front brake pads, rotors, brake service

#2 Front Right side marker light not working

#3 RR tire nail repair

Above repairs needs to be fixed for VIR report & informed to come back in evening estimating $1200

It was very important for me to get VIR for my survival, and I agreed for repairs

#2 needs to be carefully handled as it deals with many bumper fixtures & requested to fix the front grille

as per the PIC-1, which had a finger space between fixtures. Advisor said they can fix it and told it would

in 2 hours labour charges extra. I told him if the repair is fixed, I don't mind paying for the repairs

Evening when I went to collect my car. I was literally frustrated seeing my car. Repair team is so

unskilled they have managed not to open the front bumper and tried repairing from out using some

tools (overall point is to save the labour effort). By doing this repair team has damaged Front bumper is

damaged (PIC-2) & FR main Headlamp (PIC-3).

Note: Its a brand-new headlight replaced under warranty exactly 10 days back due to light issue. Receipt

evidence will be provided on request.

- repairs 1&3 is completed & satisfied.

- repair #2 is pending and informed me to come back after part is ready. PIC-4 provides the condition of

marker light hanging around, wiring exposed & bumper fittings not fitted properly.

After I addressed all this issues with CT advisor, he said he will investigate on the damage caused and

initiated my compliant AND INSSITED ME TO PAY ENTIRE RECEIPT COSTED $1089.18 (inv#

[protected], here only repair #1 is completed and all other repairs are pending

Mar 07- I had to call CT to check on the status of marker light, then CT booked for 1.00pm appointment.

After 1 hour CT advisor said there is a problem with wiring and CT needs more time & labour. Keeping in

mind of unskilled team, I wanted to get the wiring issue fixed through Lincoln Dealership as my car is still

under warranty.

On March 10th, I finally got an appointment with Lincoln authorized dealer to get my marker light wiring

issue fixed. Lincoln has clearly stated “attempt to fix the marker light by local auto center is failure”. This

is due to total negligence by CT leaving wiring outside exposed to snow & wind has caused error in

marker light fixture. This costed me $548.00 to get it fixed.

After getting my marker light fixed, I called CT to get my Vehicle Inspection report. Now CT says, the

ownership of store is changed, and I need to wait for another 4 weeks to get my report.

This is totally frustrating and heights of testing customer patience.

Overall CT is responsible, and I would need refund, damage coverage & explanation for below:

- Vehicle inspection report needs to be refunded

- Front bumper grille damage needs to be fixed/replaced (Pic-2)

- Marker light negligence costed $548.00, labour charges on CT original receipt, marker light

charges. All these needs to be paid/refunded by CT for damage caused.

- Headlight needs to be replaced, as damage is done by CT as per PIC-3

Till today 17-03-2022, CT has never consulted or investigated on my compliant which was raised on

Feb 25th, 2022.

Management change/unskilled labour – This is nothing to do with customer who is paying for the

service.

Interacted personnel at Canadian tire:

1) Indian employee – employee code K-S03

2) Lisa – Assistant manager

3) Farahn - Manager

Attachments:

Pic-1 : Front grille repair (finger size gap)

Pic-2: Shows damaged bumper by using recommended tools to fix

Pic-3: Shows damaged headlight caused by mishandling repairs

Pic-4: Shows marker light wiring hanging around, and bumper fixture

-original Canadian tire receipt (fully paid-without service)

-receipt by Lincoln authorized dealer for marker light fixture

Application 04-03-2022

10 Gore street, Forest, Ontario

N0N 1J0

Dear Sir / Madam:

My name is Constantin Crintea and I am the owner of the Hyundai Elantra Gt vehicle with registration number CEWC-569 and chassis series KMHD25LHOFU250944:

I hereby inform you that since 2019 I have been maintaining the vehicle mentioned above at one of your service stations, namely the one located at 84 Union St, Forest, ON, N0N 1J0.

This can be easily verified given the history of maintenance work for the vehicle in question.

The purpose of this letter is to repair a fault that appeared in your service, after it was worked on the exhaust system.

The defect consists in the occurrence of a major oil consumption (about 4 liters per 1000 kilometers traveled). I discovered this consumption as a result of a trip between Forest and Gatineau on February 28, 2022.

To keep it short, at the destination Gatineau, the engine stopped abruptly, appearing on board the fault code engine. Not knowing what was going on and benefiting from a Canadian Tire towing card, I called a towing platform to drive the car to the Canadian Tire service in Gatineau. The service found that there was a very small amount of oil in the engine oil bath as well as a low level of coolant. It took 4 liters of oil for the level to return to normal, as shown in the documents attached.

Please find attached this invoice and the details of the work performed at the Canadian Tire unit in Gatineau at: 355 boul de la Carriere, Gatineau QC J8Y 6W4

This defect found in Gatineau occurred, as I said earlier, as a result of a work to change the exhaust system of the vehicle, work which was made in Forest at your unit and we attach to this the supporting documents.

In addition, inspections were carried out at the Gatineau service to detect the area where the lubricant was leaking, but no traces of oil leaks were found. We are able to consider that these oil leaks are made on the exhaust gas route because the gas smell is not normal and due to the fact that there are no visible traces of oil leaks.

Please note that before this operation the oil level was maintained at the appropriate level, from oil exchange to oil exchange, without the need for additional fillings.

As a result, we hereby request a thorough inspection of the joint surface between the cylinder head and the exhaust manifold where cracks usually appear when proper maintenance is not performed correctly and if defects are found to be remedied.

I mention that this is the only car that my family owns in Forest and our home is somewhat far from the daily activities.

As a result, we need the vehicle to function properly in good condition.

We look forward to hearing from you

From misdiagnosing a major safety issue and sending us driving on the highway with a tire that was about to fall off, endangering our lives & the lives of others, to selling product with warranty that they do not honor, to straight up being lied to even with corporate on the line the London Auto Center on Horton is a nightmare to deal with.

These issues began in June 2021 and are ongoing today, Feb 15 2022.

A complaint was filed by phone to corporate & by email to corporate and a complaint to the Better Business Bureau has been submitted.

Bought this chair on 13th October 2020 and its broken in half. Tried reaching customer services at the store but they would intentionally hang up the phone and are not helping. Not sure where to take it from here. I have attached the picture of the chair. I paid the total of $146.89 for the chair. Never used roughly as you can see the pictures.

It don't matter whether you bring in power tools tools anything the [censored]ing store is useless management is useless and every time you try and talk to somebody don't mind what the [censored] it's about they always tell you no no no and it don't [censored]ing matter power tools as long as this says Mastercraft you [censored]ing idiot should be returning OK your company you're business no come up with every excuse and then rip you off when a [censored]ing return because you lost your receipt or something went happened don't give a [censored] useless [censored]ing company

I have severe rheumatoid arthritis and brought an empty bag to carry the one item I was there for - a new humidifier. I was made to check the bag at customer service and after purchasing my humidifier...was made to stand in line to collect my empty bag. Do you not think that's taking the thing too far? Jiminy Cricket! This was the Cdn Tire in Oshaws on Gibb St.

The canadian tire store in Glace Bay Cape Breton, nova scotia treated me with disrespect and illegally refused to serve me.

I refused to wear a mask as is my right under the charter of rights and freedomsof Canada. I was asked to leave even though I had products ready to purchase.

I believe the manager or assistant manager confronted me.

I left without incident but find the service discriminatory and illegal.

A few weeks ago my daughter had my car towed to Canadian Tire because it would not start. Canadian Tire contacted me directly and advised that it needed a new starter. I advised to go ahead and proceed with the work. Once they had completed the installation of the starter they advised me that during the work the FRM needed to be replaced. This is a module that controls the lights and windows in the car and it was something that they could not fix. The car was not drive able because it had no signal lights and other lights were not working. I then had to have the car towed from Kingston to Oshawa to my local mechanic who was able to fix the FMR module and have it reprogrammed. The total cost $1379.73 to have this fixed on top of the $800 I paid CT for the new starter. My mechanic indicated to me that installing a starter should not affect the FMR module. I am looking to be reimbursed for the cost in the amount of $1379.73. In no way should a car leave a garage worse off then when it was brought in to be fixed.

I purchased a home November 1, 2021, purchased Schlage front door lock set November 2, 2021 and had installed by locksmith. Latch did not work in January 2022... I stuffed opening for latch so it would not catch. I am not living here we are renovating before moving in.

When returning home Feb. 3, 2022, the paper must have dislodged I was locked out of house.. there is not backyard or other entry as I was not given keys for entry door through garage.

I had to smash lock off in the garage entry door to get access to the house.

I am asking to return this Lock set to Canadian Tire for a refund, I have no desire to continue to use this item and the internet lists several stories of people having latch problems from this company. I have the bill, from Canadian Tire in Elliot Lake... but I reside in Wasaga Beach Ontario. until mid May.

Purchased the Maximum drill / impact drill set 3 years ago at Canadian Tire. I have limited use of the cordless drill (serial number 054 1349 8) for light duty home projects. Suddenly from what I can tell the chuck is not working. When under just light pressure the chuck can't take it. I can easily turn the chuck by hand. Was very pleased with the drill until now. Is there anything I can do about it?

I went to my local Canadian Tire to buy a coupling for my dishwasher. I approached the service desk in the appropriate area of the store where a lady was working. She looked up at me and without a word of greeting or anything at all she turned and walked away. This is an example of exactly how not to treat a customer. After that I spent 15 minutes searching for the part I wanted and she came and went from the zone several times without acknowledging my presence, even when I made it clear I needed help. Thanks for 40 plus years of service, but when I experience this level of service, I am done with that store. Thanks for helping all of us to stop buying local and do it online due to the lousy customer service provided these days.

HIwe bought in september 2021 a griddle 399-5938 and serial 0002669 problem it is all rusted we clean and oil it but it don t fix the problemso we like to have a credit on my visa card and it is dangerous for health price paid 286.00 so wait for your reply to fix my problem
THANK YOU FOR KNOW

I purchased a set of three Outbound luggage about a month ago. The suitcase broke within one use. I traveled with the luggage to India from Canada and am having to purchase a new set since my flight departs in a few days. I would like to be refunded for the luggage that I purchased.
Looking forward to a response as soon as possible.

Thank you,
Sanjana Sharma