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Canadian Tire
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1.3 4 Reviews 1133 Complaints
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Canadian Tire Complaints 1133

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2:44 pm EST
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I bought a Amazon tablet for my son for Christmas, I didn't realize you couldn't download stuff from Google Play. So I took it back not having my receipt. I had said that I didn't want the return to run out and asked if I can return it. So they said that they couldn't give me cash back and all they could do is give me a gift card. I hummed and hawed. Then...

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10:54 am EST
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Hello complaints department, My name is M. and I showed up at the Heron location in Ottawa on January 5th at around 6:20 pm and I told the clerk I have a GPS mount that's stuck and I need it to be taken out with their help. The clerk said to pull up next to the front of the store and he will send me a mechanic to take a look and remove it for me without...

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11:16 pm EST
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Canadian Tire Difficulty trying to get access to your triangle bill online

If your a Canadian tire Triangle credit card holder and want access to your online account it will be by far a extremely frustrating experience just to sign up for this service so I say let them send your a PAPER BILL IN THE SNAIL MAIL UNTILL THE END OF OF TIME because that will be the only way you will have any access your your billing account.

Oh just try to sign up its a completely waste of time you try to contact customer serve by phone well expect to wait more than two hours for your call to be answered because its there just isn't a 24/7 service line to make contact with any physical live person just a goddam useless am answering machine sending you chasing tails.

You think that you are signing up but its for their online purchases which of course may not interest you you want access to your billing account it will be a chore in and a half unlike all other credit card companies than actually have 24/7 CUSTOMER SUPPORT but not a Canadian Tire there still operating with the matrix of 1940

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8:18 am EST
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Mechanic not qualified to install a simple thermostat after looking at car for 2 hours and redlining RPMs straight for 20 minutes, blowing out the piston rings. Mechanic did not speak English or chose not to. Gongshow. Incompetent. Useless. Service manager Tony should be a politician not a garage manager... 'blah, blah, blah'... All day long, yielding zero...

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7:43 pm EST
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I was in to Cdn Tire Truro N.S. today to buy a tarp. when I went to the checkout I noticed that the cashier was trying to tend to a cut finger. I told her she should grab a bandaid and I would wait as I was not in a hurry. She said she could not find one and I suggested to go to the service/return desk. She said she already had and they did not have any...

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5:10 pm EST
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Canadian Tire Tire warranty does not apply if i will not have all four suspension assembly replaced even though i don't have any problem with those suspensions

I bought all 4 tires at Canadian Tire Millwoods branch Edmonton Alberta and had them installed at the same branch 3 years ago on my 2006 Toyota Sequoia. Some 3 weeks ago, i noticed that the front driver's tire deflates about 3 psi each day and i can hear growling sound on that same tire at a speed of 50 to 80 km/hr. Since i know that it has 6 year warranty, i got my vehicle in their shop for inspection. After a few hours, the mechanic called me up and told me that the tires must be replaced because they are cupped. When i reminded him that it still has the warranty, he paused for about a minute to talk to his manager, when he came back he told me that they will not replace the tires if i won't have all 4 suspension assembly replaced, which will cost me more than $3, 500 which he said includes other issues that my vehicle has. But the truth is, i really don't have any other issue on my Sequoia other than the tires. To cut the story short, i just end up getting my Sequoia back because i don't have that amount to spend. They had me paid $73 for the inspection without even fixing the deflating problem of the tire. i now inflate my tire every other day, and my Sequoia is still my daily driver. i'm saving right now to have those tires replaced by costco.

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10:03 am EST

Canadian Tire Barbeque

I purchased a Barbeque from your Dufferin Store and was clearly informed that it can be used for GAS. When today I spoke with Customer Service I was told that this Barbecue need Propane only.

I was deliberately misled. I need to exchange it. I moved into this area. I am new Senior Citizen and need your help to resolve this.

Canadian Tire 321. The receipt and operator # is on the receipt.

Kausar Ladha
[protected]
kausar.[protected]@gmail.com

Desired outcome: Exchnage

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7:27 pm EST

Canadian Tire Install battery

Canadian tire mechanic / tech that installed a battery in my 2006 chevrolet impala broke the battery terminal protector off and did not replace also left wiring harness hanging into engine instead of secured to cable and properly taped if canadian tire can send a battery terminal cover for the positive battery terminal on a 2006 chevrolet impala to your granby store they will need to put this back on battery terminal to prevent arcing and possible explosive fires under the hood. If you send it to my house I can put it on myself

Desired outcome: provide positive terminal cover for battery on 2006 chevrolet impala

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3:51 pm EST
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Canadian Tire Abuse received by a seller

My wife and I went to the the Canadian Tire store in Shawenesy, Calgary, to buy a Dyson vacumm on Dec 17. The item was not on the shelves as indicated inthe web page for that store, so we ask for help to a rep. The rep understood that I was not using the mask correctly and asked me to put the mask in certain way which I did. She went for the vacumm to the warehouse and whe she came back, she didn't gave us the item for payment, she insisted with the mask again and force us to go to the cashier in a very bad way. I have the righ to ask for her vaccianation prove and I did so, but she refused. Then a person who did not identify himself and kicked me off the store in a brutal way without allowing me to express my disagreement with the awgly and disrespectful way that the seller treated my wife and me.
I understand that these knd of individual are used to treat people that way and probably Canadian Tire will do nothing to recyify his attitude, but I'd like to settle my complain. Thank you for your attention. Ezequiel Martinez. ezequiel. e. [protected]@gmail.com

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11:32 am EST
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Canadian Tire air compressor kit [protected]

i can not get a response from the customer service dept. at [protected], i am trying to get a replacement part for my compressor, i have left messages with my name and phone #, rick payne, phone# [protected], the part i am looking for is described in my owners manual as a connecting rod # 53 in the manual, it is a orange colored rod that is located on the top of the oil storage tank that allows oil to added or checked to show if oil should be added, top of the rod is damaged and the compressor blows oil out the filler hole when started up

Desired outcome: call back from them so i can order the damaged part

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6:47 pm EST
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Canadian Tire Spend $200 & get $40 rewards back... NOT!

Hello. CanTire occasionally have deals such as spend $200 and get $40 back in CT money. This is 200 before taxes & environmental fees. However, beware that if you pay using some of your account's CT money (& the balance paid by cash or credit card is less than the 200) then CT will DENY crediting you that $40. This happened 2 days ago, cybermonday

Desired outcome: Not allowing CT $'s is a fine print clawback that should be changed

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5:16 pm EST
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Canadian Tire Auto parts customers service

I an a regular customer who always preferred cabadian tire but I hv repeatedly bad experience Week ago for claiming battery warranty and 2 person ahead but I waited more than one hour one person dealing with customer and also going to the store for assistance and at the same time some hanging big shield wS going on no pre action for customer when my turned reached I was advised tobring battery separately yet I was asked on phoneto bring vehicle . Yesterday I went to same store and lady was on tell which was for key she was just putting off and said go to dealership no facility in canadian tire for your vehicle 'skey then drove to canadian tire deerfoot branch which resolved my need with greet 🙄 I am unhappy with rude behavior and waste of time canadian tire north east 3516 8th Avenue NE Calgary
I am expecting to take postive initiative otherwise I will cancel my canadian tire card and stop visiting the same
Syed
[protected]

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11:28 am EDT
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Canadian Tire Huntshield boots

I live in the US and bought a pair of huntshield boots while I was in Canada at your store and the seems are coming apart and eating already
Send me a new pair

Desired outcome: Send me a new pair

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10:48 am EST
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During the Covid lockdown I purchased several Soda Stream CO2 chargers that I picked up outside the Canadian Tire store in Napanee. At that time I was unable to return the chargers and paid another core charge. This happened three times. On Tuesday last I found myself in Belleville where I purchased another Soda Stream CO2 charger and wanted to return the...

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12:30 pm EST

Canadian Tire poor service

Racco Parkway Mechanic not able to fix noise coming from my car after bringing the car to them five times. Paid good money for parts that I probably didn't need as mechanic diagnosed the problem. New parts but still had the same problem. Recorded the noise for the mechanic but still no resolution. Today found a greasy rag that was left in the engine, was fished out with a stick and returned to the store. Apologizes from weekend Manager. Not acceptable service. Now I have to find another Mechanic as I will not be returning to Racco Parkway Canadian Tire.

Desired outcome: Better Trained Mechanic

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8:23 pm EST
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From: hans harry felix Sent: Friday, November 19, 2021 8:10 PM To: Bento Aguiar ; Jonathan ctc192 ; Hamza ctc192 ; ct192@canadiantire-auto.ca; service@ctc192.com Cc: consumers@omvic.on.ca; ross.romano@pc.ola.org; doug.downey@pc.ola.org; doug.ford@pc.ola.org Subject: RE: Canadian Tire lack proper repairs and exaggerated cost (September/November 2021...

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3:12 pm EST
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Canadian Tire Marketing emails

Unable to unsubscribe from mailing lists on marketing emails. When you update your preferences to unsubscribe, you get an 500 - Internal server error.
indicating "There is a problem with the resource you are looking for, and it cannot be displayed" - I have tried to contact Canadian Tire over the last two months multiple times by different means to resolve this to no avail.

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10:55 pm EST
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Canadian Tire Customer service.

Hello,
I am writing in this complaint due to the terrible customer service I received from the customer service lady who worked between the hours of 1100hrs and 1300 hrs on November 11, 2021.
I went into Canadian tire Automotive centre, Sudbury North, ON on Lasalle Boulevard for a refund, because the tires that I got from this store had a smaller rim size than my car's. On meeting and explaining the purpose of my visit to the customer representative, she said Canadian tires does not take back tires]and that I cannot get a refund.
I informed her that the tires are unused and that I was returning them after 1 of the tires was tried and could not be installed on the rim as it was a small fit. She still insisted that Canadian tires would not take the tires and that they would especially not take the 1 tire that was tested to see if it fits my rim size.
Because she was not listening during the conversation, she kept insisting that the tires were used and that there would be no refund. I suggested to her that she could seek the opinion of one of your organisation's technicians to examine the tires and see if they were unused, to which she replied, "I have no time for that". This response was very rude and made me wonder what she has time for if not for her customer. The previous time I was at the Canadian tire Lasalle store, this same customer service representative spent about 45 minutes with a customer that was ahead of me during my visit, which goes on to confirm that she is a biased and prejudiced person.
It took the intervention of the gentleman to her left corner to get the issue resolved, as it appeared he must been listening in on the conversation and had to graciously step in.
Canadian tire is a world class company that was built on values of respect, hardwork and enterprise and the behaviour of this customer service representative does not in any way portray these wholesome values that your organisation has worked over the years to build.There should be no room for customer service representatives of this ilk. She puts a bad face to your name and the douses the spirit of the values you stand for

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5:03 pm EST
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Canadian Tire Tires

On Oct.17 2021
I ordered MotoMaster all terain tires for my vehicle.
With in 2 days I recieved an email saying my tires.were in .
The next day I went in to Canadian tire wilson Creek.
Asked about tires, the Asian gentleman was there looked up my order and went to the back and tagged them.
I booked an appointment to get them put on in which was Nov. 29th.
A day before my appointment, I get a call from Canadian Tire. Saying I dont have tires because they were overbooked and the people they gave them to, apparently ordered them on the 16th one day ahead of me.
The Employee said he would re order them and they would be in the following week, that didnt happen.
I returned to Canadian Tire talked to a different guy, he said the tires were discontinued, so I would have to cancel that order and re - order a different set.I have done that on Nov.6th I re ordered a different set of tires and I have had no response.It is now the 13th of Nov.
The first order # was [protected] cancelled on the 5th of Nov.
My Previous Order # is [protected] Sat. Nov 6th. 4:03pm.
Its been over a month and I still dont have tires.

Desired outcome: I need tires asap

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11:52 am EST

Canadian Tire Seasonal Tire Change

So I go in for seasonal tire change, and the appointment booked was on the incorrect date, then, after tires changed, the car sits inside the work shop for 20 minutes just collecting dust, no one taking it back outside, and finally when it is taken outside, they forgot to install the hubcaps; not to mention that two of the three service attendants at the cash, weren't wearing their masks properly!

Fail in proper service and fail in safety protocols!

Desired outcome: Improve customer service and satisfaction

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About Canadian Tire

Screenshot Canadian Tire
Canadian Tire is a retail company offering a wide range of products including automotive parts, sports equipment, home goods, and hardware. They provide services such as auto repair and key cutting. With locations across Canada, they cater to various household and recreational needs.
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Overview of Canadian Tire complaint handling

Canadian Tire reviews first appeared on Complaints Board on Oct 30, 2006. The latest review Canadian Tires Marine Grease for Lower Unit was posted on Sep 26, 2024. The latest complaint car repairs was resolved on Nov 24, 2019. Canadian Tire has an average consumer rating of 1 stars from 1137 reviews. Canadian Tire has resolved 95 complaints.
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  1. Canadian Tire Contacts

  2. Canadian Tire phone numbers
    +1 (866) 746-7287
    +1 (866) 746-7287
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    Online Customer Support
    +1 (800) 387-8803
    +1 (800) 387-8803
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    Corporate Customer Relations
    +1 (800) 565-3356
    +1 (800) 565-3356
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    French
    +1 (888) 727-7478
    +1 (888) 727-7478
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    Canadian Tire Roadside Assistance
    +1 (800) 459-6415
    +1 (800) 459-6415
    Click up if you have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone number
    Canadian Tire Bank
    +1 (800) 226-8473
    +1 (800) 226-8473
    Click up if you have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone number
    Triangle Rewards
    More phone numbers
  3. Canadian Tire emails
  4. Canadian Tire address
    PO Box 2000, Station Main, Welland, Newfoundland and Labrador, L3B5S3, Canada
  5. Canadian Tire social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 26, 2024

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