Menu
For Business Write a review File a complaint
Canadian Tire Customer Service Phone, Email, Contacts

Canadian Tire
Reviews and Complaints

www.canadiantire.ca

Learn how the rating is calculated

1.3 4 Reviews 1133 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Canadian Tire Complaints 1133

ComplaintsBoard
A
9:48 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband took our car there to get the tires changed. They told him it should be ready within 2.5 hours (@3:30 pm). My husband didn't have a ride, so he waited there. Car want ready at 3:30, 4:30, 5:30. I called @6 angrily and the employee told me it will be ready by 7:30. But he told my husband later that it will be ready by the end of the day (their...

Read full review of Canadian Tire
ComplaintsBoard
S
8:36 am EST

Canadian Tire canadian tire refund card

I returned a defective product on September 10th, 2020 and received a refund card with the monies owing as the balance. I went to use it yesterday as part of another purchase and was told that the card had expired and I am out $ 45.19. Given that i was not verbally informed that the card would expire and given that the stores have experienced disrupted service due to the Covid 19 outbreak, is there any way i can get my money refunded. I have spent considerable money at the waterdown store both in terms of goods and automotive service, I really don't think a refund card should have any expirey date as it is the customers money and not the corporations. My refund card number is [protected] and my email address is semi.[protected]@cogeco.ca
I am hoping we can resolve amicably.

Desired outcome: returned of monies owed

Read full review of Canadian Tire
Hide full review
ComplaintsBoard
V
8:31 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Was refused service at the Slave Lake location due to not wearing a mask, despite having a valid exemption. This a clear violation of my basic human rights as a Canadian, and I will possibly be filing an official human rights complaint with a lawyer. Manger who was extremely rude was Shirley Ozmund. Will not be back unless this is rectified. Extremely pathetic, and the opposite of accommodating.

Read full review of Canadian Tire
ComplaintsBoard
D
2:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Canadian Tire Car repair

My husband brought his Chevrolet Uplander 2007 to your garage on Roland Therrien in Longueuil for some repairs to his van. Once the repairs done, my husband left the garage and only got a few meters away before the car would not move forward anymore. He took it back in to the garage for an other inspection. He waited 4 days and had to call for news... He left messages and the person would not call back. He decided to go directly to the garage for some answers. The mechanic told him that the transmission died and that because of the state of the under carriage he could not repair it.

Now it seems unfair for us to have loaded $1400 on our Triangle Credit card for the first repairs when they very well knew that the undercarriage was finished. No one told him his transmission was dying or informed him of the rot under the car. The van only worked for 2 minutes coming out of the garage.

We know that Canadian Tire is a solid and respectful company and we are constant customers but this seems very unfair.

Please get back to us if you need more information, we will gladly cooperate.

Yours truly,

Judy and Daniel Larocque
857 Hubert apt 4
Longueuil, Quebec
J4K 2H2
Phone: [protected]
[protected]@videotron.ca

Desired outcome: Credit compensation

Read full review of Canadian Tire
Hide full review
ComplaintsBoard
M
1:49 pm EDT

Canadian Tire No mask, no entry, no exception

Posted on the Entry Doors to Canadian Tire in Aurora Ontario is:

No Mask, No Entry, No Exception!

So in order to enter this store, you will be denied oxygen and must re breath your own CO2. People have gotten the jab to supposedly protect them from an alleged virus which has NEVER been isolated and purified and its COMPLETE genetic sequence obtained and you STILL have to wear a mask to enter this store. WAKE UP!

https://www.facebook.com/683485120/videos/270227268449417/

Read full review of Canadian Tire
Hide full review
ComplaintsBoard
M
8:33 am EDT

Canadian Tire Certified 3-1 self propelled lawn mower.

Purchased a Certified 22"3-in-1 self-propelled lawn mower. After only 3 months of normal use and absolutely no abuse, the green paint on the deck is peeling off. Not flaking off, but large 6x6 inch pieces. I called Canadian Tire, who told me I had to call a place called Mecanair. That was a joke to say the least, I was disconnected many times, arbitrarily sent to a full email box. I finally got through and was told paint is not covered. I informed them it's not small chips, it's large chunks, and there is rust under the paint on the metal deck. Furthermore, I told them I would send them a picture, but they wanted nothing to do with it. To them it was plain and simple,"paint is not covered". For a lawn mower that is very new, this is unacceptable and poor customer retention policy.

Read full review of Canadian Tire
View 0 more photos
Hide full review
ComplaintsBoard
M
10:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On October 13 2021 at approximately 4:30 in the afternoon I was discriminated against, harassed and illegally detained by a cashier at The Canadian Tire located at 3079 Boulevard des Sources in Dollard des Ormeaux, Quebec. An employee wearing a name tag that read "FAWAZ" physically prevented me from leaving the store by blocking the exit with his body and...

Read full review of Canadian Tire
ComplaintsBoard
D
6:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Canadian Tire Auto service department

I am currently sitting in the Vernon, BC store waiting for an oil change for which I had an appointment. The appointment was for 1:30 pm and it is currently 3:30 pm and my vehicle still sits where I parked it on arrival. Nobody seems to care! Others are waiting here as well under the same circumstances. This is absolutely unacceptable and to think I will have to pay for this terrible service. I will spread the word about this and never recommend this place to anyone!

Desired outcome: Discount for lousy service and wasting of my time.

Read full review of Canadian Tire
Hide full review
ComplaintsBoard
M
10:14 am EDT

Canadian Tire Map book return

I tried to return a map book and the manager would not accept the product. She told me it was nonreturnable. I said why was I not advised at time of sale. She said there was a notice hanging on the map book display. I took photo of display and there is no information of this kind at the Vernon store or the Westside store. I also was given her managers contact and he has not answered my email. I have documentation of my experience and believe these two people are avoiding representing a big problem with Canadian Tire and how it handles its returns. I took the map book back to the store in plenty of time within the return policy stated on the back of the receipt. I want to be refunded and believe these people do not deserve their positions as employees of Canadian tire if they cannot assist correctly in the return policy of Canadian Tire as stated on the back of my receipt. My name is Mark Edward Christofferson, my residence is at 9520 Winchester Road, Vernon, BC V1H 2E2, My email is [protected]@hotmail.com

Desired outcome: An apology from both managers, a gift card respecting my running around and cost of fuel, full refund,

Read full review of Canadian Tire
Hide full review
ComplaintsBoard
A
2:50 pm EDT

Canadian Tire Defective yardworks mower model yw163cm3e purchase at canadian tire 200 - store michel fréchette inc in joliette

Purchase on 2020-05-18 it work well and i was very satisfied. However on 2021-08-15 i could not get it started so i return it to the store where i bought that is for repair. Apparently the cause is a defective battery and / or charger. I made attenpe to get my mower back . I made several calls to know when it will be repaired. I can get no answer.
It seems that the issue is the defective part is back-order. To top it all the part number has change numberr according to briggs and stratton.

Desired outcome: GET THE MOWER REPAIR A.S.A.P. OR GET A REFUND.

Read full review of Canadian Tire
Hide full review
ComplaintsBoard
D
12:58 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On August 27, 2021 I took my Dodge Caravan into Duncan CT auto service for diagnostics as it had been running rough and had had an occasional backfire over the course of a couple weeks. After diagnostics, I was told that the van required new plugs and wires to resolve the above problem and I was given an estimate of OVER $500 (with an oil change). That...

View 0 more photos
Read full review of Canadian Tire
ComplaintsBoard
S
8:07 pm EDT

Canadian Tire Flyers

Received your sept 16-22nd flyer and on the front page, your math is off again. This isn't the first time that I've notified you of your miss calculations. You have your black and decker listed for $179.99 with a big 55% off and you have it listed for $79.99? Same with the deep fryer on the front page. I don't understand why math is so hard and that there isn't anyone checking these numbers. You lose confidence in your consumers. I would appreciate a reply this time as I haven't heard from anyone on my last complaint, again, losing confidence in you as a corporation.

Desired outcome: Reply to me this time indicating you’ve received my complaint.

Read full review of Canadian Tire
Hide full review
ComplaintsBoard
K
12:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Canadian Tire Service

Had an inspection done on car and after e gone has a high pitch whine to it. When I complained they said it's not their fault and I can pay to have it diagnosed! Will never go to Canadian Tire again.

Read full review of Canadian Tire
Hide full review
ComplaintsBoard
P
8:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Canadian Tire Master chef BBQ

This product is garbage! From day one we put it together and the warming rack locks backwards and falls out! The centre propane element lights but due to continuously getting airlock we have to use the barbeque lighter to light the other two sides I know it is cheap but come on. Anyway we have emailed the company and complained only to get hit with more questions, I just emailed them that it's in the trash where it belongs. Due to our last review on the ridiculous outcome of our vehicle strut installation quote that got doubled and head office would not honer it. We still tried to support Canadian tire, not again! will not be shopping for anything at Canadian tire
thought you should know.

Desired outcome: Nothing

Read full review of Canadian Tire
Hide full review
ComplaintsBoard
B
3:41 pm EDT

Canadian Tire Tires

I wanted to buy tires for my truck, they were on sale but no one in nova scotia had them, I found them in toronto canadian tire, but the store here said they cant transfer them from there to here, which pissed me off now ill take my bussiness some where else from now on this happen today sept.7/2021 the tires were on sale for 531.00 for four tires 275/60r20

Read full review of Canadian Tire
Hide full review
ComplaintsBoard
S
9:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Canadian Tire Core charges on brake calliper returns.

Purchased a set of brake callipers for a 2015 ram 2500 truck. Was charged 141.67 each for a core charge. Was told to bring back the old callipers back to be refunded the money and that was it. This store is 3 hours from my house and a 45 minute detour off my regular route home. I work oilfield and I only get home once every couple months with the job I have. That being said I drove 45 mins out of my way to bring the callipers back only to be told I needed the box to send them back. No where on the receipt or any of the paper work is this mentioned nor was I told anything about bringing back the box . so now we m lugging two oily crappy callipers around with me and I'm going out almost 300 dollars because of a piece of cardboard. I bet a single Canadian tire store recieves a couple thousand boxes a week it shouldn't be too hard to box it up and send it back.

Desired outcome: I want my core charge back and I want to get rid of these callipers and I want Canadian tire to start listing their policies in their paper work

Read full review of Canadian Tire
Hide full review
ComplaintsBoard
P
12:59 am EDT

Canadian Tire auto dept

saw some tires online and it said it had 7 tires at the store. went to the store to be told they had no tires and call auto manager in the morning. call to get more b[censored]. order the tires online and to pick up at the store saturday at 9.00 and told they didnt have them. i was going to cancel the order and got a text they were there. i went back to the store and told again they arent there. what around for 2 hours and got them. what the hell is wrong with this story. got the run around and b[censored]. i am not happy with them and felt like i will shop at walmart. at walmart the give you the stuff when they say it there. no customer service and no managers help a person. just a joke. the store i went to was 9909-178st edmonton, ab. dont shop there.

Read full review of Canadian Tire
Hide full review
ComplaintsBoard
D
8:22 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

CDN Tires - Auto Repair Dept. 2129 St Clair Ave W. Please get a second opinion! They tried to say I needed something, and when I asked a friend, he introduced me to his mechanic who was free to speak, and he told me what the mechanic suggested was not needed. So, let the buyer beware, and I'm sure I'm not the first customer to make a statement about their -...

Read full review of Canadian Tire
ComplaintsBoard
M
9:50 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Disgusting return policy. Tried to return a defective Singer M3100 sewing machine that the Singer people told me to return. Canadian Tire would only exchange it for another one of the same defective model. Machine only used once and less than 7 days old. Horrible policy. I am still stuck with a defective sewing machine Lost a loyal Canadian Tire customer...

Read full review of Canadian Tire
ComplaintsBoard
H
12:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Canadian Tire Battery trimmer

I bought a single line trimmer about a year ago, a yardworks trimmer.
The spool cover wore out
I have tried everything to get a new one
They have informed me that they have no replacement part for my trimmer, so I have to throw it into the garbage because it can't be used without the spool cover
I think in view of this situation, they should provide me with a new one

Desired outcome: I want either a new part or a new trimmerI am prepared to pay for the new part

Read full review of Canadian Tire
Hide full review

Canadian Tire Reviews 0

Looks like Canadian Tire has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Canadian Tire, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Canadian Tire

Screenshot Canadian Tire
Canadian Tire is a retail company offering a wide range of products including automotive parts, sports equipment, home goods, and hardware. They provide services such as auto repair and key cutting. With locations across Canada, they cater to various household and recreational needs.
How to file a complaint about Canadian Tire?

### How to File a Complaint with Canadian Tire on ComplaintsBoard.com

1. Log in or Create an Account:
- If you have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Canadian Tire in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Canadian Tire. Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint about Canadian Tire on ComplaintsBoard.com.

Overview of Canadian Tire complaint handling

Canadian Tire reviews first appeared on Complaints Board on Oct 30, 2006. The latest review Canadian Tires Marine Grease for Lower Unit was posted on Sep 26, 2024. The latest complaint car repairs was resolved on Nov 24, 2019. Canadian Tire has an average consumer rating of 1 stars from 1137 reviews. Canadian Tire has resolved 95 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.6
1434 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Canadian Tire Contacts

  2. Canadian Tire phone numbers
    +1 (866) 746-7287
    +1 (866) 746-7287
    Click up if you have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone number
    Online Customer Support
    +1 (800) 387-8803
    +1 (800) 387-8803
    Click up if you have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone number
    Corporate Customer Relations
    +1 (800) 565-3356
    +1 (800) 565-3356
    Click up if you have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone number
    French
    +1 (888) 727-7478
    +1 (888) 727-7478
    Click up if you have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone number
    Canadian Tire Roadside Assistance
    +1 (800) 459-6415
    +1 (800) 459-6415
    Click up if you have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone number
    Canadian Tire Bank
    +1 (800) 226-8473
    +1 (800) 226-8473
    Click up if you have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone number
    Triangle Rewards
    More phone numbers
  3. Canadian Tire emails
  4. Canadian Tire address
    PO Box 2000, Station Main, Welland, Newfoundland and Labrador, L3B5S3, Canada
  5. Canadian Tire social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 26, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.