Canadian Tire review: Customer service desk rude associate

I have been a customer (my whole family) with Cdn Tire since the beginning that I can remember. This has never happened and it is appaulling. On Jan 18/24 at around 2:00pm I went to the customer service to return a unopen box of Crock Pot. I was nice but wow she was ruin in explaining that they will not do returns unless I had a receipt. She asked me if I gave my phone number or my rewards card. I advised that I had no rewards but a credit card. Again rudly asked me if I gave my phone number to cashier. I stated I could not recall and I don't think so. Well she said "all cashiers at this store askes for your number." OK that was rude. Basically she shove me off and I really did like her whole attitude or how I was being treated. I did not know about the changes but instead of providing me with proper knowledge she basically "slapped me in the face". I said ok, can I leave this here why I go back shopping, and again rude comment. That blew me off. I ask for a pen and paper and oh, nice she leaned over the counter and she in a smirk face "I don't have paper." I grabbed the pen before she could take it away from me. Wow this woman is a joke. I then asked to see the manager. Of course Zero who was the woman I was having a difficult time was now a bit nervous as she pick up the receiver of the phone and punching all kinds of numbers. She got frustrated. An associated was passing by and Zero (Zgro-not sure how the name was spelt but I will never forget her face).

The associated was extremely busy but attend to my situation.

Asmine was very helpful, calming, listen and said to lets go back to the counter. So we did. Asmine asked for my phone number just to see if by any chance you did give. Voila. There I was. Asmine help me to resolve this.

Zero (Zgro) did not do that or even go that far. Shame on Zero(Zgro) she needs more training.

Thank Asmine who made me feel good, got my gift card and made me feel that I want to come back.