Canadian Tire
Reviews and Complaints

He's the most racist person you've ever "seen"?
Haven't been around much, have you?

Wow this is the stupidest thing I have ever heard. Seriously not even joking. You are an idiot and the most racist person I have ever seen.

Sorry, but why is it Canadian Tire's fault that the part was defective? It is the manufacturer of the product who is to blame, if anyone. Why should Canadian Tire do free labour for you outside of the 100 day warranty that they offer? Canadian Tire sells the products.. they do not make them. That's why products have warranties. CT probably has an agreement with manufacturers so they are reimbursed for the labour if there should be a problem. If they gave you free labour they would lose money. If they did this for everyone they would have gone out of business years ago or had to raise their prices so everyone would have to pay because of the greed and selfishness of others.

Sometimes I read complaints about people waiting a long time for the manager, or the manager doesn't cater to their whims, but when you read behind the lines of these stories it's easy to see that they have a lot to deal with on a daily basis. People like this person complaining above are the reason one has to wait for the manager, when simple common sense should have been used by the customer.

This is just stupid, you believe in ripping technicians off by making them work for free? "the gas tank has a 3 year warranty but they claim only 100 days on labor." You just said it all. THE PART WAS REPLACED UNDER THE WARRANTY IT HAD, LABOR IS 100 DAYS ONLY, WE DON'T CLAIM IT TO BE IT ACTUALLY IS.

I just had an episode with CTC. I asked for their seasonal package that was advertised at $39.95 but wanted synthetic oil installed instead of the conventional oil it showed in the ad. When I received the invoice the total was $63.99 This was not including tax on either price. I talked to the service manager about this and he said because of the fact that I had synthetic oil installed instead of conventional oil the price was different. I had told him that I would pay the extra for the synthetic oil when I first ordered the package and nothing was said then. I can't see why it cost me an extra $30.00 to do the same exact labor except for the synthetic oil which does not cost $30.00 more than the conventional oil that was included in the package. By the way, this is after they took a $10.00 coupon off the price they had sent me to have me come back to have the vehicle serviced.Without the coupon it would have been $40.00 more. Needless to say this will be the last time any vehicle of ours will ever set a tire in their service bay.

Having grown up calling Canadian Tire, "Crappy Tire", due to poor quality of products I vowed never to purchase from them again. However, after a new flagship store opened up in Richmond Hill, I thought that I would give it another try. Over the past 3 years, every product that I purchased from that store was damaged upon opening the packaging, or broke within 30 days of use. My latest purchase, that of an electric fireplace was no exception. Just over 60 days of use, the product failed to operate. It was a gift, so that made it even more embarrassing! After contacting the manufacture, as per instructions included with the product, a replacement part was shipped ; however, did not match. Further inquires concluded that the fireplace was built in 2007 and parts were no longer made for it. So, my story is this: I purchased an electronic fireplace in 2010 (just 3 months ago), which was clearly an end-of-the-line that Crappy Tire had no problems selling in their store. They probably made a huge profit on this clear-out item, which they sold for full retail; and accepted the fact that support was no longer available.

i dont understand why people claim the products from canadian tire are crappy. for 1, the only brands that are canadian tire owned are job mate and mastercraft, so i agree on them being crappy, from experience. But everything else in the store is a brand or product u can buy at any other store meaning any store could have gotten that one faulty product, you just happened to get that one defect from canadian tire, they dont deserve the bad reputation they get.

I bought an electric AC/DC cooler at CTC and the cold water I put in in the morning was colder than when it was at the end of the day, it didnt work worth a damn

Canadian Tire is selling more and more cheaply made products or should I call it Junk. It is very close now to becoming similar to what the dollar stores sell.. This past friday we bought 3 folding lawn chairs marked down from 12 dlrs to 6 and change. All three were broken that evening, with the plastic brackets breaking off and the metal rods bending. They were used with care by averaged weight people. Today I had to use a box fan to dry some water off the rug in the living room. I had bought the fan at Canadian Tire last year and used it only a couple of times. I accidently hit it with my leg and it fell down flat onto the floor while running and 2 blades just snapped right off in seconds. My lesson learned... no more crap for me from there.

I attampted to purchase a stack-on safe at the Canadian Tire in Windamere in Edmonton. The safe is in the exit area of the store and was on sale for $499. I needed to talk with three different people before I could actually try and pay for the safe. I was told to go to the loading doors around the back to have it loaded into my vehicle. I waited for over 30 minutes. When staff finally came to the door they told me that they didn't have any safes left. I asked if they could call another store and was told that they are all independently owned so I wouldn't get the same price. They offered the floor model to me but they didn't have the combination to the door so they 'could try phoning me next week if they can find the combo'. (I'm not kidding - they thought I would take it home without any way to get into it) I then had to back around to the front of the store to get my refund. That's when I noticed a sign saying that Canadian Tire will meet any competitors price. Apparently they can't even their your own bloody price across town! After this 45 minute shopping 'experience' I will be sure to avoid Canadian Tire at all costs in the future.

Does nobody except the original poster see that if Canadian Tire is scamming 30cents off of each return, every day, throughout the entire country, they are clearly STEALING money from consumers and keeping it for themselves? Lee is right, despite calling this 'money', it is a coupon for a discount off a future purchase. It's not legal tender, protected by the mint, and cannot be charged for.
What makes matters worse, is that Canadian Tire has no process in place for refusing the money. This is a mandatory program to enrol in with no option to opt out. A definite scam that needs to be dealt with. Don't be fooled by the low consequences of 30cents. I argue it is far more common that Canadian Tire is stealing from consumers, than it is that people are buying and returning thousand dollar items purely for the purpose of Canadian Tire money.

Watch out to where you go to change your seasonal tires! I went to the Canadian Tire in Brampton's Trinity Common last March and again in November 2008. It was suppose to cost me $26 and it ended costing me $145. They told me the wheel stud was spinning and had to be replaced. They also said that whom ever had changed my tires last, had over torqued the wheel nut. When I said they did it, they quickly changed their story. I've spoken to Service and Store Managers and they do not want to take responsibility for what happened. I will never take my car to CRAPPY TIRE again!

UPDATE: After emailing Canadian Tire, the message made it's way down the store owner in Windamere. He more than compensated by tracking down a safe somewhere else in town and delivering personally to my house. It turned out to be about the best customer service I've ever received! Thanks Jim! (I had to post this update in comments as complaintsboard won't accept my password, won't email a new one and there doesn't seem to be anyway to contact them.)

hahaha they straight up lied to you, i worked at ct for over 8 months and i know for a fact that if their out of stock even though they are independantly owned they can get stock from another store and sell it to you for the same price, they just have to show proof (sale tag or shelf tag) of what their instore price was. Im so glad i quit working there, they dont even know their own rules :P

I went into Canadian Tire today, in Gananoque Ontario. There is an employee there i feel is harassing me, this is happening due to something that happened off work campus, and i don't feel it should be brought to work. I don't even want to go into Canadian Tire anymore, due to the way i am treated by this girl, and other employee's when she is around. I was wondering if there is anything that can be done?

I went into crapass tire in Wainwritht Alberta the servus was rude and when i asked for a item that was in the flyer (for this week )... i was told they did not have that item in...how *ucking stupid is that ###...this is not the first time it has happen eather and when did they stop giveing rainchecks on items...every time i go in to the store they never have it or it is discontinud or it isnt comeing in and they dont know if it is comeing in and the staff they hire needs to go to some sort of course to learn how to behave with the costomers and take some aditude classes to learn how to deal with the public ... as far as i am concerned i have gone into crapy tire in wainwright alberta and if i go to any others ity will be a cold day in hell...sincerly Tony B W Ward

i went to canadian tire store in mississauga dixie and there is a manager there and she thinks she knows it all and she should not be working with the public at all...
she has bad customer relations with customers and does not know how to talk to them either ...She works in seasonal and also in houseware ...
SOMETHING NEEDS TO BE DONE WITH THIS EMPLOYEE YOU HAVE AND SHE SHOULD BE SPOKEN TOO ...

I had a similar experience to the original poster; purchased something, then returned it and had the CT money deducted from my refund. I was highly annoyed - even wondering if this was legal, because they're essentially charging you real money for not having fake money.

On their receipts and signs, it says you have to return the CT$ but it doesn't tell you what the consequences are - it doesn't say "...or that amount will be deducted from the refund." I think that is the primary source of my irritation.

Now after reading the above comments, I see this all in a different light. Here I was concerned about my petty little $100 purchases and 50c in CT$, I never thought about buying/returning something worth $1500 and keeping the CT$ from that. So I guess I do now see the logic in requiring the return of the CT$ with the item. Thank you to David Beck for pointing this out.

On the other hand, I still think their signs should have the consequences for not having the CT$ clearly stated.

Canadian Tire has been issuing "money" since I can remember. Why is this suddenly a big deal?

My complaint concerns customer service, or I should say the complete and utter lack of customer service. I have just this minute returned from my local CT where I went to purchase a replacement Dremel. I asked two clerks and neither one of them had ever heard of a Dremel. One clerk at least tried to find out, but the other one just shrugged his shoulders and went on his merry way. I then found a third clerk and asked to speak to the manager, she said "Oh yeah" and then walked away to go and gossip with a colleague. I was ignored. I then spent 20 minutes trying to locate someone who would and could assist me, only to have him repeatedly answer his ringing phone. I was finally able to purchase my Dremel, but the way I was treated left such a bad taste in my mouth that I am going back to CT tomorrow to return the Dremel, together with the 70 cents in CT money. This kind of lousy service seems to be the norm in the Chateauguay, Quebec store, at least for the English speaking customers. I shall just go to Rona from now on.

I will NEVER go back to ANY Canadian Tire Auto Center to service my cars anymore, NEVER, EVER.
I bought a set of winter tires (Goodyear) at this Lasalle store and have them installed and I felt the vibrationg on the steering wheel. I went to Honda's dealership to check, and I was told that three out of four tires needed to redo balance, the other one (the right rear tire)"has wobble", not workable, have to be replaced. The mechanicians at Canadian Tire not only did bad job on balancing but also failed to notice the tire defect.
There are some good reasons that the mechanicians at Canadian Tire are SOOOOO bad on both experiences and skills. First of all, many of them are trainees, they just started to learn to repair, and they learn their skills and making errors right on your car. Just like Canadian Tire's Commercial says "I will start with you!". Second, they work on many different cars, cars that made in different countries, different brands, different models, how can you expect them to know all the requirements and specifications of all cars? It is IMPOSSIBLE.
So I went to the garage to claim my warranty repair and exchange. The employee who served me did not want to admit the problem at beginning, untill I showed him the service report from Honda. When I bought the new tires, they charged $11.96 +tax without informing me for inflating the tires with nitrogen gas. God knows what they really put in the tires. We all know that 78% of the air we breath is nitrogen. When they finished work on my CRV, they did not give me the original receipt back, which is the purchasing of the one set of tire and wheel, plus extended warranty, total $713.
When I got home. I realized that they did not put my wheel lock key back to my glove compartment. Having no other choice I went back to the garage the next morning. The employee gave the key back to me without apologize, not even a "sorry", no surprise either. It seams that this kind of things is very normal to them.
The same Canadian Tire garage, 6 years ago. I had my Honda Civic serviced there before winter coming. I requested a engine oil change and intallation of winter tires (already on wheels). The coming spring, when I want to change the four season tires back, I found out that they were still on my car, the mechanician at canadian tire did not install the winter tires on last autumn at all. I was driving the whole witer assuming had winter tires on my car. I know, I know, I did not pay attention. Because back then I trusted them. I thought they were professional. Believe me, they are not professional in any way.
Do not risk your life, do not service your car at canadian tire.

HaHa. That's why no one came to help you. They were probably talking about you in the back and laughing.

By the way, I'm sure you're one of those people who "spend thousands of dollars a year here and I won't be ever shopping here again!" Well good for you. We'll be GLAD to escort you out and pray for those people at Home Depot where you're probably going next.

Good Luck getting service anywhere if you act like that.

Agreed. This story sounds a little fishy to me. .

Customers tend to make things up to ...
a) get piety treatment
b) get special attention
c) believe that they will somehow have the employee in trouble
d) they are simply lifeless

By the way.

Canadian Tire is welcome for their amazing customer service abilities and hopes that you never come back to shop there again as your ### and yelling must have made shopping irritating for other customers.

Have a great Day.. thats what i would have said to your boyfriend...!

BULL... Sorry but you either are completely lying, adding in stories, or have that store confused with another location.

There is only 1 FEMALE MANAGER at that location and she is NO WHERE CLOSE to being that type to Swear like that.

And the bit about staff not wanting to OPEN A SHOWCASE for your because it's not their department? BULL again! Everyone has keys. It's not a special department requirement.

Principle learned here? Canada sucks.

Canadian Tire corperation has extremely poor phone service for years now. I do my best to buy elsewhere due to this. Part source as well is just as bad.

At 7:45 PM they kicked me out of the store claiming they are closed although I asked when they are closing and they said 8 PM. Very rude and unprofessional. When I told the manager, I guess since he is not wearing uniform, that I will be filing a complaint he said I don’t give a sh#%*, you can complain to whoever you want.

Racists manager and security at locations. Accusing black customers of swapping drills when the customer had no drill. Disgusting company. The people you hire represent this company

Just bought a soccer cleats today and when i reached home i can see that it is a product that is returned and also some dirts in it. Not so happy .

Mastercraft welderReceived a Mastercraft welder for a Christmas gift after using on and off for a couple months it died would like to have it replaced.I tried to start it it would not start.checked it out would not start MasterCard flux core welder 60 80 a\120v can not get bill as brother-in-law has passed way please fix it OR replaced

May 8th 2023 at 11:50am I saw a trucker in a Candian tire truck throw garbage out of his window while driving. It was an Ontario license plate with the number S27 23B.

https://vm.tiktok.com/ZMNnR5qNh/

I whent to canadian tire this morningto buy a double wireless charger the day before they tell me they have it in the back but they will be on the floor this morning i go this morning and now they say they did not receive the double wireless charger and its in the flyer this is fals advertise if you dont have it dont put it in the flyer

The responsible were rude and give not much information like they didn't care at all.

So I've bought my four winter tires somewhere else, and I'm thinking in cancelling my Canadian Tire Master Card Credit Card.

This was a really bad experience.

No chashiers no business from me ...sure you can figured out what iam taljing about..