Careem
Reviews and Complaints

Dear Sir/Madam,
Have a good day.
My account has been blocked, I went into the careem Head office DHA Lahore and acknowledged my mistake. The officer in the careem office insisted that he could not help me in this regard. They told me That I can email on [protected]@careem.com
Last night I contacted by email. So he said, please contact Lahore Head Office.
I started working with careem by resigning from my textile job four months ago. And worked hard. And I did not even think about my mistake, if I had been aware, I would never have done such a mistake.
I am the father of four children's. and I live in the rental house, and I am very upset due to work.
I apologize with careem management, giving a guarantee that there will be no complaint from me in the future.
So, once a chance, I would be grateful to the cream administration.

Best Regards.
Shahzad Hussain
Vendor/Captain Careem Lahore Pakistan
Vehicle # LRV-2171
Suzuki Baleeno (Silver)
Model 2004
Cell# [protected]

14-01-2018. My Name is Rashid Khan and working in Sheraton Dubai Mall of the emirates. The driver of mentioned number was dropping Emirates mall guest in the hotel lobby, Upon asking why you dropping mall guest here he abused with me once I took the picture of his number plate and told him I will complaint to RTA he has shown his finger and used very bad words

Respected Sir
I drive my Corolla 2006 in Careem at Islamabad. I love and respect my job. I purchased my car 1500cc to join Careem before 2 months. I drove in Go+ before but unfortunately now this ride option is no more available and now I have to drive in Go. In Go ride 660cc cars and 1500cc recieve same income which is totally unfair with We Captains with 1500cc cars as our fuel expenses are double to that of 660cc car.Due to this reason we 1500cc car Drivers achieve less. Even our cars have more spacious and more luggage space compared to small cars. This is totally unfair, we deserve the Go+ ride because we serve more and the same way our expenses are high compared to small cars or lift back cars.
I suggest to reactivate Go+ rides again in Islamabad. The same old way. That was sensible even for customers to have 3 option better than 2 options because we Sedan car owners can no more be able to continue with careem in Go rates instead of Go+.this way if customers require sedan cars they will have only one option bussiness class and the Go+ which was cheaper than bussiness is not available now.Better to increase options for customers instead of decreasing it. And we Go+ Captains here have to unfortunately quit due to zero income in Go.
Please continue Go+ service in Islamabad for betterment of three of us Careem, Captains and our Rides.
Regards
SahibZada Zafar Ali
[protected]
515851

Mera nam sabir ali hai. Pakistan. Karachi. Jab hum se rating le jati hai to us per humy feedback q nahe ata.koi bhe complaint karen koi respond karne wala hai he nahe jaise. Helpline per 3.4min ke call din main 5.6 bar karne k bawajod koi call received nahe karta. Why ? Kam se kam itna to ho k aise caller ko call back ai careem se k jis ne 5.6 bar call kar k apna balance zaya kya.zahir hai caller ko koi to problem hoge. Thanks

[protected] Dear Careem I am raja atif hussain from islamabad pakistan. sir my old vender was sold car now I will purchase my new car and want to swich in careem by own vender and captain.. my vander dues pay to careem remaning balance but its not my falut.. plz swith me and free from vander.. kindly solve my problam beacuse my car on bank leace so please dont waset my time am realy too much worried.

My Name is Aftab I belong to Pakistan City is Karachi SIr My Matter is Before i have a bike and i am ride a bike in careem as a captain now i am switching Bike from Car i had a some dues pending i am cleared all my dues now one weak gone my Problem still stand still not switcing and still not clear my dues so please solve my problem as soon as possible

My name is AFTAB
My Mobile No and User no same [protected]
My ID Card [protected]

My name is shehroz
Today me and my family booked careem and the caption named "muhammad azeem"toyota corrolla plate:bhs-364
we wanted to go to forum mall clifton from cannt station karachi but he dont Even knew the roads of karachi he wast just moving here and there
the cost which we give to other careem cars for this much distance wast just 200 to 300rs byt he took 500rs and also i mentioned forum mall in destination but he said that u set destination to royal fashion so kindly take notice on it otherwise u will loose ur customer

Dear Team,

My name is Furqan I m bike captain today when logging ADMA to start working I was shocked to see the captain portal where I'm been negative for 1761rs. Whereas I have positive balance of 1485rs.

Thatswhy I'm writing you with great sorrow what happened with the system I was working with loyalty with careem I had never make any fraudulent activity. I know the difference between Haram & Halal. I cannot bear this lose. Kindly contact me on my below number for further discussion I am stop working until you resolve my issue.

I need complete evidence if I have commit any fraudulent activity.

Looking forward your kind consideration in this regard.

Furqan Ramzan
[protected]
Captain ID 611296

On January 05th, 2018 i got a captain for my ride Name: Ameer Ali Cheema with mobile number [protected]. But he refused to come and asked me to cancel the ride for which i was charged PKR 180.

This happened once before with me and i was charged PKR 100 while the ride was cancelled by the captain.

Kindly make sure that the captain will follow the rules and once accepted the ride shall come for pick-up.

Tonight I was in emergency in Islamabad F11 sector, I book ride in go, near about 2145 hrs, driver mobile no was +[protected], i contact him, he refuse to go in Rawalpindi and also Press button of arrived so that he get charges of cancellation, I don't know where he was. Careem help line no was not responding, so I have no way to cancel a trip, so I book next ride.
My charges of trip cancellation my please be refund.

Good afternoon!
I booked a Careem service last Sat, Dec 30, 15:12 at (opposite) Hana Center 1 - Dubai. Obviously it should be opposite but when I called the captain, he told me he was at the back of the Carrefour (which is exactly opposite the location I had informed. He was rounding and I kept asking why he had to take turns when he can directly take the road leading directly to the direction where we are supposed to be at. But he just kept on browsing with his phone. I let it pass and just kept quiet (it was my first to ride and I did not have any idea). He told me he doesn't have any change for a bill so he may stop by at any store to have a change. I did not realize that my waiting will be charged as well! That was so surprising! It took me how many minutes waiting for him to come back. And I hate to discover that I had been charged with waiting?
Please note of this: Booking reference | [protected]
Driver's name/ captain's name: Zaheer Zahid

I am disappointed so much with this and I don't think I will ever ride again!

Sir I m the vender and my captain done 1 month and 3 days duty he complete 4 cycles.but from Careem only one cycle money transfer to my account which is 1430. And the three cycles money they never transfer. I gone six time to the peshawer franchaise to solve my problem but they says sir we can't do anything its fault from karache... The manager of peshawer franchise is kamil. The kamil says to me that sir we set here only for complaint forward to Karachi and from this we can't do anything.kindly sir resolve my problem my contact no is [protected] ...

There was a problem in my phone tomorrow therefore I told my cousin to book careem from jauhar belliview gulistan e jauhar block 14 to Malir Cantt (karachi), so he did it, but the driver was so aggorant and remorsefull, I told him that come in front of Rado bakery he came at Rado bakery and stopped, when I downstaired with my family I told him; Sir please take uturn and come on this road, he started complaining me and talking with me very remorsefully, and said that I'm coming but he not come and gone.
Sir please take action against that person whome I have given reference below,
(Careem is on the way. Track: http://careem.com/trackride/u4fkpbpk Captain: Syed Abid, +[protected]. Car: White Suzuki Go Cultus, ASW-398 .)
28/12/2017

The driver didn't come to the pick up and told he was standing somewhere close .
I explained him the way but instead of coming to the location he just wandered and waited for 10min so that he could cancel it and put me in negative balance.
I am a regular good faithful customer of career and also a strong promoter of it to my friends and family but this incident has put me off .
Please resolve this issue and remove negative balance from my account
Muhammad shariq akram
Cell no [protected]

Dear concerned team

This is to inform your good self in your good office my name is humayun Arslan khokhar i am talking from pakistan lahore city i want to lodged the complaint against your one of your customer support officer his name is Salman khan i called the helpline no which is [protected]) Date 23-12-2017 time 09.13PM to 09:21pm during this time i make a call with my no which is +[protected] i asked him to give me the office details and he told me to google it and find the address of the careem office on your own and his tone is so harsh he does not know even how to talk with any customer and to provide the vigilant information to public and you guys hired him ?i want to listen his call and do the analysis on your own is he really compatible for this job or not?The right person should be seated for the right seat.i want the result of my complaint at your earliest please carter it ASAP.

Dear Careem Team,
i am Muhammad Bin Yousaf and my number is [protected] on which I am using careem facility. On 16 Dec 2017 I used careem facility from Rawalpindi to Murree and when I dropped my balance was RUPEES 1120 which I paid to driver. yesterday I wanted to book careem but in my account there is negative balance Rupees 1120. how is it possible when I already paid to driver? Please clear my this issue as soon as possible.I am mentioning the driver detail below.
Captain Name : Zafar Iqbal
Car : Suzuki Alto
Plate# : AAD-460

I took a ride on 1st Dec from city walk to atana hotel with driver Shakeel Anwar. It was around 10.30 pm. Our hotel hotel atana was just a straight ride from mall. I also saw fair was not more than 40 aed.
When journey was complete charge was 55 AED! I don't understand. He was also driving slowly and taking side routes. Why did careem predict a lower fair? The next day we drove ourselves and straight down sheikh Zayed road in 8mins reached our destination.Its my first time and I was planning to use later. But not if this misinformation is going on.
Could you get back to me as soon as possible. Email [protected]@aol.com

I am captain amjad iqbal I working with careem one year I aply pmybl loon and got a car for careem on behalf of js bank I Chang my id in baik beta and my id is blocked by careem please open my account again I am working with careem again please give me a chance cell ragister no is [protected] id card no is [protected] my wander is cabclub by raoo junayd

i had and car and was driving any persons car and i applied for car from jsbank. myy car is now wth me.burt my aacount was on bike. then it was blocked.on fake ride.account no was 112036 amjad iqbal cnic [protected] registered no is [protected] 112036 was on bike but do not know about new account id. the car from jsbank was on careem behalf.plz open my account.i dont ride fake rides.

Ref: Customer compliant ref [protected]
Issue: Promocode misapplied

Details: On 28 November 2017, I had used the mastercard offer of first free ride (upto 60 Dhs in UAE) and embarked on the first journey. Apparently for the first ride no promocode is required. I had anyways saved the promocode for subsequent rides.

When I finished my journey, I noticed that I had been charged fully for the ride as the system is not integrated to differentiate between first ride or not irrespective of the promocode entered.

The compliant to customer service team was not resolved amicably and no refund of the erroneous charge was agreed to be reversed either fully or partially. Thus I requested for an escalation point. The customer representative said there is no escalation point as per the company policy and that I am obliged to listen to the customer representative only.

1. How is it possible that there is no escalation matrix for a service oriented industry?
2. Why is there no way a customer can call and talk either, only emails are admissible mode of communication.
3. IF there is a system integration issue, why inconvenience the customer

While I do not blame the individual customer representative here, my concern is with the team attitude and lack of other means of resolution/escalation. Makes us feel like we are a "captive customer" and bound to listen to 1 person.

Regards,
A dissatisfied customer