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Carnival Cruise Lines Complaints 1281

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Carnival Cruise Lines pathetic vacation

This was my first cruise, a four day cruise in April 2010 from San Diego to Catalina to Baja.

I don't even know where to start, I guess I would begin with the 80.00 I was charged to pay for "gratuities". I prepaid this figuring I wouldn't have to be bothered at each and every turn. WRONG!
When I wasn't charged again for it on my bill, I was being asked several times a day by various people to not to forget to tip this person or that person.. because the money I had prepaid wasn't available to them.

The dinners ( I've had better meals at the local nursing home while visiting)... were pathetic. Our centerpiece on the table was a 1 1/2 liter plastic bottle of water. The first night, we opened it and drank it. At the end of the meal we were presented with a bill +tip for the water we drank!

The "Wine and shop" trip for 30.00 each was a total joke, they drove us to a big old abandoned warehouse that had several large wine casks, NOT a winery! Then to another abandoned old building and served "marguaritas" in dixie cups and lead us to a central plaza for some "good deals" on shopping, it amounted to about 10 street vendors selling beaded bracelets and some pottery. We were horrified that we got completely taken by Carnival. They had promoted all day before about their fantastic excursions.

There were children running wild all over the ship the entire time, they filled the pool so it was not possible to even use any of the services on the Lido deck. People were smoking all over the ship, it was hard to get away from the 750 children or the smokers. As for the entertainment, Steve the cruise director held a game called the "marriage game" or something along those lines... one of the question we heard before we left, went something like this:
when you husband gets out of the shower... what kind of car does his penis look like? a limo or a pink VW bug... ARE YOU KIDDING ME? This is Carnivals idea of entertainment?

On the morning of departure, I woke up vomiting and with diarrhea. I begged the housekeeping staff to stay in my room until we were called to leave the ship. Unfortunately, we were the last to be called, of the 25, we were 23. It would be about a 3 hour wait in the lobby filled with hundreds of people and misbehaving children. I was told I had to leave my room, so I called the infirmary to see if I could rest there near a bathroom. I was told that would not be possible, when I ask why, I was told it would be VERY expensive. At this point I went to guest services and was told to just go sit in the lobby. I told the woman, that would be fine, I would be throwing up in her lobby! She then gave me a pass to leave the ship immediately. By then I was in tears, it was the final straw. The worst vacation my husband and I have ever had, and we're in our mid 50's, so we've had many vacations.

We will never cruise again. What a pathetic vacation they offer.

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CheckingOutCompany
Plano, US
Dec 03, 2011 2:06 am EST
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I am so sorry to hear about your negative experience on Carnival Cruises. I myself had a very enjoyable vacation on Carnival Cruise lines. Granted this was a very long time ago. Back then the ships were smaller and more "cozy". However, I do remember having a lot of fun and have fond memories. Our cabin was a little small. We were all cramped in a small inside cabin but we did make the best of it as we spent most of the time outside the cabin enjoying the cruise.

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Carnival Cruise Lines discrimination / rude treatment

I am very upset with the utter disrespect and discriminatory treatment my group received from Carnival Cruises. We had so many issues on this trip it’s shocking. As there are so many issues I will list them by location and then by day.

Rex Lounge:

Monday night several members of our group were in the Rex Lounge. There was an incident that began with the DJ. When Jessica Bowles approached the DJ booth the security guard allowed her to enter the DJ booth to request a song. When she approached him to request “Birthday Sex” he told her “back up ###!” I cannot imagine what could possible happen that would cause this type of response. The group was sarcastically told that it was the end of his contract, which apparently meant he didn’t care about repercussions. Regardless of the length of his “contract” he is still a representative of Carnival.

The next issue that even was also in the Rex Lounge, Jessica was dancing proactively in the adult club and while dancing became overheated and removed her upper shirt revealing a sports top underneath. This prompted security, Franklin A, to demand they leave the club due to this incident. I do want to call attention to other similar incidents we videotaped in the Rex Lounge. There were some homosexual men that removed their shirts revealing only their bare chests and proceeded to lick one another’s chests. This same evening there were women scantily clad with very revealing tops that resembled bandeau bras.

On Tuesday evening there was a bachelorette party in the Rex Lounge between 12-2 am who were performing pole dances and erotically simulating sex acts on one another on the dance floor in front of the DJ. Shortly thereafter there was a man sitting along the wall across from the DJ bar who removed his shirt and began giving a lap dance to another male. After this incident a member of our party was sitting at the bar and another member climbed on to the stool she was on and was hugging her from behind. Interestingly enough they are sisters. Immediately the security approached our group and advised that Jessica would need to leave the bar immediately because by climbing on to the stool she was “endangering the safely of the other travelers.” I can certainly agree this was not safe behavior but I do not feel it was handled appropriately. In a normal bar setting this type of display would result in the bar staff warning the culprit. However in this instance Franklin removed her from the bar. I find it disturbing that the ethnic individuals in my party seemed to be discriminated against. I don’t know if this is race related because the bachlorette group were all comprised of Caucasian female and the males that were performing oral acts on one another were also of Caucasian descent. Yet another example was during the Carnival sponsored hairy chest contest when a contestant, at the direction of the Carnival staff, told to parade down the stairs and upon performing he nearly fell from the middle of the stairs. Not only did our group capture this on film Carnival has included this in the DVD from the sailing.

On Tuesday I wanted to request a song, but felt very worried about the complaints and reports I had received about the DJ. I gently approached security and asked if the DJ took requests, he smiled and said yes. I asked where to go and he told me to enter the DJ booth. I stepped about 2 feet into the DJ booth and politely said “excuse me, may I request a song.” At this time the DJ glanced to his side at me with nothing but distain and turned back around. He was incredibly rude and didn’t have enough respect to nod or give me any kind of acknowledgement. After he played the wrong song I returned to the booth and again tried to have a song played. He was visible angry for some reason. Certainly employees have bad days but Carnival is advertised as the fun ship and is marketed as a vacation getaway. All of the internal issues within Carnival should be invisible to guests.

On Thursday my group was to have a happy hour. I gathered my group of 37 cruises and one member entered the Rex Lounge and asked where to go. My group member was told that the staff member didn’t know what he was talking about. A moment later I received the report from my group member and went into the Rex Lounge personally. The bar staff member yelled at me stating, “I don’t anything about your group, that is Linda’s party, they are old ladies.” I was furious and left the lounge to retrieve the letter from Carnival placed under my door the day before. Upon returning I spoke with Lancelot, he saw that my group was on the list and Emil was just being lazy. I demanded to speak with Clarke the contacted listed on my paperwork. Prior to Clarke arriving the F & B Manager came. I spent additionally time retelling the story. I was assured my group would get their full hour as we agreed to with Carnival. I was trying to enjoy our get together but found myself running around calming everyone down over yet another issue and rehashing the issues with the various members of the management staff. The F & B manager assured me my group would get a full hour, however our time was cut short due to the issues. Yet again I had 37 upset travelers.

Paris Restaurant:

The staff working with the Paris Restaurant all seemed to be unhappy; none smiled or acknowledged the cruisers. I saw numerous travelers trying to get some attention from the staff for ketchup, mustard, or assistance. I personally was in the buffet line on Mexican night at 11 pm and there was a female employee preparing the tacos who was involved in a very intense conversation with another staff member regarding how upset she was that another employee was not back yet to help her and apparently she was supposed to have a break. The traveler in front of me stood there for several minutes waiting for her attention. This held up the entire line. Also waiting for her conversation to finish I attempted to get serving of the taco meat for my plate and I was immediately reprimanded.

Destiny Dinning Room:

I arranged for my group to have a bottle of red wine during the cruise. On the first night there were bottles of wine on the 4 tables assigned to my group in the Destiny. As members started being seated some bottles were opened. As the wait staff was opening the bottles we were asked to sign a document acknowledging receipt. During the dinner bottles were taken from some tables and given to other tables I believe because not all members of attending the dinner. At the end of dinner I was approached by the headwaiter advising he was missing one signature and he was unable to locate the 1 bottle of wine. He approached me and other members of our group many times. So much we felt uncomfortable and just signed the slip. Due to the issues on Monday night 33 travelers in the group did not attend dinner in the dining room two nights. On Thursday night I returned to the Destiny for another try and I was again approached about the bottle of wine because one couple did not get their bottle. I was so frustrated, irritated, and embarrassed that he would continue to draw attention to this issue I finally just told him to give them a new bottle of wine and I would pay. I believe that if there was a bottle of the wine missing it was the fault of the wait staff for failing to get the signatures or paying attention while opening the wine. The entire group complained about the headwaiter but wanted to make note of the other waiter, although we cannot remember his name we do remember he is from St. Vincent. The maitre de and this gentleman from St. Vincent was the only redeeming quality of the dining room.

Pool Side Bar / Bar Staff

The bartenders at the poolside bar and the America bar were clearly bitter and uninterested in refilling sodas or performing any form of customers that did not yield a tip. We were all educated on the “slave like” wages they were paid and how dependent the wait staff was on the tips. These are terms and opinions that were articulated to several of use. There was many times the poolside bartender (an older gentleman on the smoking side with glasses) that members actually had to wave him down and plead for his attention. Jennifer Milligan was unable to receive any assistance on Monday that she finally gave up and went to her room to retrieve soda. This same evening Stephanie Henry, Linda McLain, Donna Gates, and myself had to stand up and wave our arms around to get his attention. I would understand if he was helping another customer or performing any of his job duties but flirting with a few drunk bachlorettes should be done on his break or personal time, or if anything have a helper at the bar.

Each member of my group ascribes the continual agonizing, annoying, badgering from the wait staff to buy the drink of the day as harassment. It became so bad nobody wanted to be near the pool and we opening joked that a restraining order may be necessary. I am also very concerned with the alcohol beverages that were served to a 16 year old.

Lastly, I believe her name is Melanie who conducted the section E Muster’s drill, the game show on Monday night, helped with Bingo, and introduced the comedian made it a point to tell us at each opportunity that it was the end of her contract. I can certainly understand being eager to return home but the emphasis that was placed on her leaving certainly made it abundantly clear the ship was not the fun place we were sold on. This behavior does not seem to be appropriate and certainly got travelers to talk and discuss the unprofessional staff.

I want to draw attention to the fact that each member of my party became so resentful of Carnival all gratuities were removed from each traveler. Many had planned on making various purchases in the duty free stores but opted to forgo the savings because they were so bitter about the ongoing disrespect they received from Carnival staff. You will see that each member of the group also took significant time to fill out the comment cards in great detail. I would also offer you the photos and video we began taking of the issues. We were all so frustrated that we began recording some of the issues that we saw as evidence.

My group ranges from 35-53 individuals and we book a group cruise once a year. In the past we have always traveled with Royal Caribbean and had no complaints. We have all raved about being treated like royalty on the Monarch of the Seas and the Pride. However, on the Paradise we feel like we were treated like trash. We selected Carnival this year due to its reputation and price. We were all very upset with how poorly we were treated. I would request that each member of the group is personally contacted and receive an apology.

I look forward to your attention to this matter.

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ihatecarnival
N/A, US
Oct 19, 2010 7:30 pm EDT

I too had a terrible experience with the Carnival cruise line. Every single crew member was so rude (with exception to room service delivery). I have traveled with Royal Caribbean twice before and realize how wonderful and clean it really is!

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Really?
San Diego, US
Sep 18, 2010 5:24 pm EDT

Night mare: You are funny. Keep up the good work!

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ComfortablyNumb
Miami, US
Sep 08, 2010 11:14 pm EDT
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Wow. This person is ridiculous. Playing the race card even. Trailer trash...get a life!

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night mare on elme
Cleveland, US
Sep 08, 2010 10:59 pm EDT

hello really.i have a wrecker service and pawn shop.nobody knows more about stupid people than me. however it sounds like you need a vacation from all the stupid people.hopefully you will not spend money you have spent a long time saving just to be disapointed. people want to feel important .when nobody else seems to care this webb sights alows them to feel better.nobody gives a[censored] nor will they help but you shure as hell do not make them feel better.any spin can be put on any sercomestance.one thing is sertain you were not there and therefore do not know sqwat.proper english and or spelling is not what i get paid for so would all the spell fairies please get a life . i know that you fairies think you are somehow from royalty.my wife is like that but most of you need [censor] your other inteligence. [censor] I DO NOT THINK I SPELLED THAT WORD RIGHT.

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Really?
San Diego, US
May 08, 2010 10:59 pm EDT

There is not one real complaint throughout this entire letter. It's all a matter of opinion about employees and their attitudes.

By reading this you can just see how this person was looking for service failure. To take the time to video tape others and their behavior shows that this person made no attempt to enjoy a vacation.

Working in the hospitality industry you see people like this every day. Many times a complaint is because we truly did not meet someones expectations. I understand this happens and try to perform service recovery with the guest. Then there are people like this that desparately try to find a reason to complain. I can tell from the tone of this letter that from the beginning of the cruise there would be no way to satisfy this person. She made the entire trip a disaster for her own group. It's a shame when someone like this ruins a trip for a group.

I travel around the world teaching hospitality management and service recovery. Visiting this site is a fun way to vent. Read my posts... I regularly call people out on the stupid crap they post. Sure it is disrespectful, but people like this don't deserve the time that they demand from restaurant, hotel, cruise, and airline managers

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Carnival Cruise Lines lost buggage

Went on carnival cruise triumph from new orleans, la.on 1-9-10 return 1-16-10. return to find out that 1 of our luggage is missing. they could care less if you lost your luggage. i've cruised with carnival 5 times and that will be the last time. they're telling us now that we have to wait 30 days, they're saying not liable for it because we didn't take the insurance. they're the one that lost our luggage. i'm also going to call the better business and making a complaint and whatever else that can be done. they may not care but it's my luggage and items that is in it.

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elfriede Mccaskill
US
May 21, 2013 3:11 pm EDT

My luggage was lost from the 9th floor to the 3rd deck.I did not buy insurance because I carried my own bags.We drove to Norfolk.we are from Va.no airline ore other transportation or was involved.As I said my suitcase was lost from 9th to embarkation on deck 3.The
cruise line has not called me yet if they located my luggage.They ( cruise line) has not called or given me instruction what to do or
what to expect/?

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Dominick Vila
Palm Coast, US
Feb 22, 2010 7:20 am EST

I had a similar experience in Miami last November when we disembarked after a cruise to Cozumel, Mexico. My suitcase was missing and all the Carnival employees were too busy to help. If it hadn't been for a wonderful international longshoreman lady named Sally Jackson who looked for a suitcase matching the description I gave her and when she found one she used her own cell phone to call the person listed on the name tag I would have never recovered my luggage. The problem is two-fold, lousy customer service and a flawed debarkation process. They assign the same ticket letter to hundreds of passengers and, not surprisingly, errors abound.

The food was lousy.

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Carnival Cruise Lines horrible experience

I recently took a cruise on your cruise line and I was grossly disappointed. The cruise was the Carnival Destiny which set sail on Saturday January 16th 2010 from Miami FL. This was my second cruise and I was expecting a great experience, especially since I was cruising with a self-proclaimed leader in the cruise industry. The misery began when we boarded the ship and found out that we would be delayed in our departure from port. After not leaving on time we were advised that there was a problem bringing portable drinking water onto the ship. I find this to be disconcerting knowing that there was enough time to reprint that day’s edition of “Capers”, this indicating that the problem was known well in advance. Considering what happens in the next several hours one has to question whether your staff was being completely honest with the passengers about the true problem. Once we left port, nearly four hours late, we set out to sea only to be told that there was a problem with the ships propulsion system. Here is where one might ask if the true problem was being dealt with at the port? Although only a mere passenger, I am very well aware that if that ship were to never leave port, your cruise line would stand to lose a substantial amount of capital and suffer quite a tarnished reputation. However once the ship sets sail all passengers now become prisoners of the fine print of the sailing contract. To be brief, this cruise never made the two original ports of call, which I was planning my vacation around seeing as I had never been to these places; this is why I selected this itinerary. What transpires next is the complete addition of insult to injury.
In an attempt to compensate the passengers for this “technical problem”, you offered each passenger $75.00, which was deemed a refund of the port taxes for the non-visited ports of call. No other compensation was offered. This money, by law would have to be returned, as these ports were never called on. During the nearly three days at sea, the mood of the passengers was, as expected terrible, with no help from the staff to pacify the passengers. No offering of a complimentary cocktail or even a smallest token of apology from your cruise line. One particular instance to make note of was the insults delivered to audience by one of your entertainment staff during a karaoke performance. The staff member while moderating karaoke, tried to make jokes about the missed ports of call and, when booed, told the audience, “I’m not the captain and you can just leave”. My mother called Carnival cruise lines and asked where our location was and she was told we were in Grand Cayman meanwhile we were in Nassau, Bahamas. I think this bothers me the most especially since a 5.8 magnitude earthquake was felt on Grand Cayman the day we were supposed to be at that port and my mother was scared for my safety. All of these experiences combined with the fact that the two original ports of call were missed made for what I consider the worst vacation of my life. On top of that, this was my second cruise experience with Carnival, which has brought me to never want to board a cruise ship ever again. I am incensed at the fact the Carnival made such a feeble attempt to compensate passengers for such a major problem. I am also concerned by the idea that this problem was known, prior to the ships departure however the ship still set sail. Seeing as Carnival is refusing to offer any other compensation, I find no other alternative than filing a class action lawsuit against your company. I also plan to file complaints and inquiries with maritime safety authorities regarding the sailing of this vessel, especially considering the same problem occurred in September of 2009.I am grossly disappointed in the business practices of your company and plan to enlighten the world and show them that you are clearly not the leader of the cruise line industry. I have already made contact with several news station investigative reporters to share this experience with them. If you truly are the leader of the cruise line industry you will try to make good on this and show the industry that you stand behind your commitment to quality.

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Mr. and Mrs. Never Again
US
Jan 05, 2011 9:20 pm EST
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Dear Friends, Co-Workers and To Whom it May Concern within the Carnival Cruise Line Company,

“Welcome Aboard!” you hear with big grins and sincere smiles. After going through a series of line formations that feel never-ending to finally step foot onto the cruise ship. You are enticed with invitations such as “fun” excursions and 5 star quality service, which we are still waiting to participate and see since we did not receive this fun or top notch service while on the this hoop tee-boat.

Do yourself a favor and do not choose this cruise line for vacation services. They are the absolute worst. Our experience was traumatizing, disgusting and has left both of us in fear and disappointment. Amongst other issues during the trip, attached you will find the third member who stayed in our room cabin with us during our vacation also known as, a bed bug...seriously (I also have a video of the nasty thing crawling in the bed!).

It is truly a shame. We are more than sure that Carnival Cruise Line is aware that they are in big competition with other cruise lines that ALWAYS provided world-class service every time a party of people board their cruise ship. Yet, I’ve never experienced such low-class, ratchet treatment from an “upscale” company. Many other families and couples seemed content in their stay, but we were treated different. With the treatment we received as a young black couple simply trying to enjoy ourselves, we are beginning to think that Carnival must be racist because the service that was provided to us was unacceptable. Not only that, but we were NEVER compensated not one penny nor any courtesy provided for there mistakes and mishaps.

When we first arrived, we were assigned a Handicap accessible room. As all of you know, we thank God that both of us are healthy and able. We did not request a room that looked strange and different from all of the rest. Did we get the left over the room? We did not pay the money that we did to get a handicap room. Through much argument and after frequent visits to Guest Services, we were finally given a room change. It was in the second room, that we had a roommate, the bedbug. We slept a full night, tossing and turning in the bed not even knowing what your mother always said, may have come true “Goodnight, sleep tight and don’t let the bed bugs bite!” Jason spotted our roommate after I woke up and went to the bathroom. I still have strange mark on my neck that I am unsure of its source. I am worried and scared that we might have even brought it home. I’ve had to go out of my way to buy products from our local stores, which is an extra expense for us, to buy bed critter products to ensure we do not have another episode like that in our home.

Again, I urge you to inform your friends, family and co-workers to never utilize Carnival Cruise Line for your vacation services so you will not have an experience like ours.

Thank you for your time.

Sincerely and Regretfully,

Marie and Jason

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ChazzMannn
Southfield, US
Jul 14, 2010 7:52 pm EDT
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They're not the leader. They're closer to the bottom of the list. We've taken quite a few cruises, and Carnival consistently had the lowest price and the worst amenities.

Carnival is great for young adults who like to drink a lot, adults looking for a cheap cruise, and folks who aren't very sophisticated. The cabins are smallish, but both our ships were modern. Some of the ports were brand new, custom-built, company-owned tourist shops out in the middle of nowhere, while some were legitimate ports-of-call.

The company that owns Carnival owns a variety of other cruise lines and properties.

If you want a nice experience, don't like long lines, want better food, etc., just do a little research or consult any travel agent to find a better line. You'll pay more money elsewhere. The food, entertainment, cabin, and everything else will be much better.

Sometimes you really do get what you pay for. In Carnival's case, you're likely to get a bit less.

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Carnival Cruise Lines bait and switch scam

We and paid for a 5 day cruise on Carnival (departing 1/25/2010) and 2 days before we departed got a phone call that they were having engine trouble and had to change the itenary. Instead of going the distance to Grand Turk island but now are going to Freeport (just 50 miles from Miami). It is clear from simmilar posts that the line is saving money by shortening the trips after they book you on the line. I smell a class action coming soon or a bankruptcy of the line. If they can't aford to go where they say they are going then they need to disclose that to the customer. the $50.00 in room credit is NOT enough of a perk to excuse this practice. Besides if you have engine problems how can you sail at all and if you can sail then go to the places you say your are going. I will NEVER sail Carnival again.

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TLJ8
Charlotte, US
Jan 26, 2010 10:59 am EST

The same exact think happend to me. Has anyone filed a class action lawsuit aganist this company? If not we all should!

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Carnival Cruise Lines cruise

We love cruising. In the past we used Royal Caribbean cruise ship. We wanted to try something different. We sailed on Carnival Inspiration 70M9B7 room M299. This whole vacation was a nightmare. This excursion started out by waited three and half hours in line to get onto the ship. We understand it was due to foggy weather. However, we were told many times that Carnival will reimburse us fifteen dollars for each person to go and eat. This was to create an incentive to leave because there were too many people waiting and according to Carnival's safety code, this scene created a safety hazardous. We complied and did eat at Hooters restaurant. At the end of the trip, we ask guest services to reimburse us the fifteen dollars for each person. They argued they had no information on the fifteen dollars rebate and did not reimburse us for fifteen dollars.

This episode and throughout the trip there were constant lack of communication. One staff member will say something then the next staff member will say something totally opposite of what was said prior.

After three and half hours of mass confusing in line, we finally boarded. We were told we could eat. We went to the buffet line and saw flies around the food. The hamburgers were burnt, the buns and bread were stale, chicken were raw, spoiled salad, and cold raw French fries. In the morning, the eggs were watery, and the sausages and the French toast were under cook. All this is a health hazard and can lead to fatal sicknesses.

We then finally were able to go into our room and were not impressed. I realized that every staff members were in a rushed due to delay in porting, but it is no excuse for not following universal precaution. We went into the bathroom, the toilet was nasty, toilet paper was half used, the floor was dirty, and I know the sheets was not changed. Again, this could lead to health hazard and fatal sicknesses.

One of our family members was sick and vomited all over the floor in the bathroom. We call to have the bathroom cleaned and disinfected. No one showed up. Forty-five minutes went by; still no one showed up to help clean this mess up. We had to call again and finally someone showed up to disinfect the bathroom.
Next, we went to the gym. They offered us a five minutes free massage. As I was watching the massage girl give one Carnival guest a massage to the next Carnival guest a message, she did not wash her hands or change the towels. She used the same towel on several guests. This episode is definitely a health hazard! You ask any health inspector what their view on this and prior incidents.

We then proceeded to work out at the gym. Some of the weights were lose and can create disaster. There were only two disinfectants to use for the whole gym participants. Some of the people were tired of looking for the disinfectant and did not bother cleaning their workout area where they worked out. This is unsanitary and again a health issue. Then when you want to complain to the gym workers, they are no where to be found. While on this topic of the gym, there were several seminars which were interested, but you have to pay extra for those lectures. The amount of money you pay to go on this trip, Carnival could not include these seminars?

We were disgusted in this and went back to the room ready for safety lesson on the life boats and life preservers. We waited several hours and no instructions were executed. We decided to call to confirm what time. They told us the next day they would perform this procedure, again lack of communication. While on this topic, the seas were rough. Carnival waited until the next day to perform this procedure. What if something disastrous happen during the night? How would 2500 people know where to go? The next day we had a fifteen minute presentation on how to put on a life preserver. That was all the instructions we received. There were no instructions on where to go and what boat to use. This incident was appalling; especially for five days of the seas being rough. Following this was several places needed caution signs, especially where there are steep steps. My son and his friend several times fell due to lack of cautions signs.

Regarding safety, there was lack of security guards. There were several incidents on board that several young teenager guests were ready to fight. I could not find one security guard until the next day. I did not want my teenager to go alone like he did on Royal Caribbean. This ruined part of his vacation. Another safety issue is how door to our room did not lock completely. When the sea became rough, the door will open by itself. This incident happened several times during the day as well as during the night.

The next complaint is how most of your staffing (not all) was rude and arrogant towards us. They were arrogant towards us, especially when you ask a question. They were some that went out of their way to help us, but there were very few. When you order items or do the extras that require staff services, they compel you and intimidate you to tip them. They will not take no for an answer. Tipping is not mandatory. You tip if the services were good not when the services are bad. It was noted that in 1997, the Carnival Inspiration was the "Top Class Related Ship". This was thirteen years ago. What happen since then? I do not see any more recognition?

We were told prior to purchase this cruise adventure we could order a fifteen dollar soda card. At the bar we purchase the soda card, but instead of fifteen dollars it cost twenty-eight dollars. I was also told that orange juice and lemon aid were unlimited and free. I ask for orange juice at several bars because this ship only supplies orange juice in the morning. I guess that is the only time you suppose to drink orange juice. The bar tender said they have to charge me. I told them I was told it was to be free. They said only in the morning in the dining room. This is another deceiving tactics that Carnival used for us to spend more money. I went to guest services to complain and wanted to talk to the supervisors. She refused and claimed that she was the only person to talk to about this matter. I then proceeded to ask for a phone number, she said I have to email my complaint.

The shore excursion was a disappointment. The Grand Cayman Island's sea was rough. The Carnival Inspiration had to port away from the town. We had no problem with this episode. The problem was that this ship port away from all the action and in order for us to go into town, we had to pay five dollars per person going there and another six dollars back to the ship. The Carnival Inspiration should have paid for us to at least go into town.

We were at sea for two days at a time. On those days, there were very few entertainments to keep you busy. The music on the deck only played few times a day. At night, there were no entertainments on top deck. In order to keep you busy, it would cost you.

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Gilder217
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Jan 14, 2010 11:55 am EST

All right, I'm going to have to call BS on this one, I've been on several Carnival cruises including the Inspiration last year and never had any trouble.

1) The line to get on the boat is always terrible, never heard of the $15 food incentive. They never let people leave the terminal every time I've been there because they'd have to go back through security.

2) Food has always been fantastic, never had any trouble. And you sure are concerned with fatal sicknesses.

3) Rooms are never ready when you first get on the boat, usually they're not all complete until 3 or 4 hours after departure, sometimes longer, especially if there was a delay with boarding. In general a delay in boarding is due to a delay in the disembarkation of the previous passengers. You probably went to your room before it was ready.

4) I have never gotten a fatal sickness from half-used toilet paper. Every hotel I've ever gone to has a half-used roll of toilet paper from the people before me. Just roll off the first layer if you're so worried about it.

5) Your family member needs to learn to aim for the toilet and not for the floor. Or at least the shower floor, would YOU want to clean up vomit from someone with poor aim? Obviously not, or you would have done it yourself. Your room steward doesn't want to either.

6) "...can create disaster". Disaster? Really? Earthquakes are a disaster, loose weights falling would be an accident.

7) It is a maritime law that they have to give you life boat drill within *24 hours* of departure, not right after you get on the boat.

8) When you pay for the cruise you're paying for the room and the food. Not the lectures, not the seminars, not haircuts, not massages, etc etc. They *could* include them, but why give away something for free that you can charge for? Especially when people are willing to pay for it.

9) To do the lifeboat drill on a Carnival cruise, you have to line up in front of the boat that you would get on if there was an emergency. That boat you were standing by when they were telling you how to put on a life jacket? That's the one. Not to mention the giant map on the back of your state room door with the arrows pointing you to the correct location.

10) You need to teach your children how to use steps. You know how in elevators they have those signs that say "in case of fire, please use stairs"? Maybe you need signs on the stairs that say "In case of stupidity, please use elevator".

11) Either sit your suitcase in front of the door if it's opening, or call maintenance. If we've ever had an issue like that, it's fixed within a few hours.

12) You should be prepared to tip room stewards and room service. EVERY time they bring you something. If you are not prepared to tip them, then you should go get it yourself.

13) The cost of the soda card depends on how many days are left on the cruise, I think it's $5 for every remaining day, but I can't remember and then it's extra if you buy one of the carnival glasses that go with it. If you had 4 days left on the cruise, it would be $20 and then $8 for the carnival cup. I think that's correct.

14) There are orange juice, punch, apple juice and lemonade machines all throughout the upper decks at the rear of the ship. The only time they are turned off is when they are cleaning or refilling them.

15) The punch is delicious (just an aside). And so is the free ice cream.

16) Cruise ships are huge. If seas are rough, they will have to port in deeper water. If you purchased an actual shore excursion, the transportation would have been provided. Also, when we went to Grand Cayman, there was a shuttle service paid for by the local vendors that would transport you in and out of town. I don't see how it's Carnival's job to take you where you want to go. They take you to the island, it's your responsibility to take it from there.

17) There is ALWAYS something going on on the ship, even if it's something stupid like "cartoon trivia" at 3:00 on a Thursday afternoon that only 4 people show up for. But there's almost always something going on in the theater in the front of the boat from Bingo to trivias to shows. The biggest problem I've had on a cruise is wanting to do something and not having the will to get up and go do it. They don't play music outside all the time because some people actually get on the boat to relax while sitting out in the sun and don't want music blaring on the top deck all the time. The cruise is for everyone, not just you.

It sounds to me like you were just looking for bad stuff to happen and you found it. However, it also sounds to me like you're one of those kinds of people that won't let your children go outside because they might get fatal sicknesses from the air and sun.

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Carnival Cruise Lines third world mentalities

Below is a horror story my parents endured.
Carnival's reply was no concessions to our suffering. We promised to publicize this as much as Carnival was unflinching, so here it is below...

Date: Dec. 19, 2009

From: Ricky Y. Chen

To: Carnival Cruise Lines
Guest Relations Department

Subject: Service Complaint, Refund Claim.
Booking# 24NM90 Destiny, Sailing Date: Dec. 10, 2009

Dear Madam or Sir,

Our cruise with Carnival took a turn for the worst, when the ship Destiny left Cozumel before the scheduled 10pm Dec 12th, 2009. I was left stranded, and had to find a taxi, hotel to stay for the night, ferry to the main land the next day, bus ride to Cancun, book an airline ticket, and deal with corrupt Mexican Custom in order to reunite with my family back in Miami Port where Destiny returns.

Our family had planned this trip, so the family can spend quality time together, since my Mom is recovering from breast cancer.

From the point I missed the Cozumel departure, the Cruise Line performed poorly as follows:

1. Ship leaving before scheduled 10pm.
2. My parents asked the security to update them any time, around the clock, when new information about my where about becomes available. But when I called a third party to notify ship security on the Dec 13th, 2009. 7pm. My parents were not notified until late the next morning.
3. For the remainder of the cruise, my parents lost appetite, and couldn’t sleep for days. My Uncles and Aunts who were also onboard had their trip ruined as well.
4. At Miami port, my parents’ bags were taken away, without notifying them, thus aggravated the situation for the worse. My Mom had to chase it down at the Information, wondering if their luggage was stolen by theft.
5. At the Miami Port, Destiny security interviewed me with rude attitude, as if I was a criminal, demanding me to stand accounted for my where about.
6. At the Miami port, no managers were ever to be seen to resolve the issues, and relied on port service representative as go between. The service reps. Mis-communicated to the invisible manager, blame the customer for their wrong assumption that I had my own room, and thus packed my bags without checking and notifying my parents.
7. The service rep also tried to send me away, without correctly understanding the situation that my luggage was on board, and that I had missed the ship at Cozumel. After I persisted, did the service rep. relent and talk to the manager, and came back blaming the customer for not explaining properly.

While missing ship departure is unfortunate, and not uncommon,
how the cruise line handle the situation is more crucial in this competitive market.In this case, Carnival had handled each step for the worse. Not only did Carnival fail to resolve each issues as they arise, but Carnival also let the problem compound, diverge, and aggravate.

If Carnival wish to retain us as customers in the future, and wish to turn this unfortunate incident into a positive marketing and public relations exercise, we ask for full refund for all three passengers: Robert Chen, Maude Chen, and Ricky Chen.

We can then tell our network of friends and family how the trip had been happily recovered.

Regards,

Ricky Chen.

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Roscoe
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Dec 30, 2009 9:05 pm EST
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Come on man, if they left early, then you wouldnt be the only one stranded, half the people on the ship would still be there. It is no ones fault but YOUR OWN for missing the ship. Once YOU miss the ship, then Carnival has no responsibility to help you home. Grow up and take responsibility for your mistakes. Quit blaming the cruise line because you were probably to drunk to stumble back to the ship on time.

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Carnival Cruise Lines claims adjuster lied, $ 70,000 wasted

My 75 year old mother broke her back, as a result of the boat rocking, and a decorative towel which was placed on the floor in the bathroom, which had a loop type of fold in it. she caught her foot in the loop and the other foot landed on the two ends, causing her to twist around and fall in the shower. The nurse came and yelled at her and told her she was faking it. She spent the week on her back, this happened the first night. At port, she was advised by the crew to take her to a doctor, by special attendants, etc., and get examined and xrayed. She was then told, after the cruise to make special flight arrangements. All of this came out of my fathers pocket, as they we were assured that Carnival would pay it all back, a total reimbursement. She was forced to retire from her job as a counselor in a middle school, she is in pain every day, seven years later. Out of pocket expenses were $ 70, 000 plus. She dealt with an adjuster named "tony blanco", I believe, who was very friendly, told her to keep going to the doctor, and told her that the Statute to file a suit was "two years, I believe", to be exact. He said this many times. My mother counseled him with a personal problem he was having, he appeared to be a friend. BIG LIAR, this adjuster. After one year passed, he sent her a letter stating that the statute was one year, and she had no legal recourse, he hasn't returned any telephone calls since. If carnival and tony wish to file suit against me, please do, I invite them, respectively, to do so. Beware of Cruise lines, they are not registered in the U.S., so the rules are different.

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I purchased a sophia fiori venue ring on San Juan, PR. Carnival Cruise lines guaranteed repurchase of the ring while on the cruise within 30 days. This is a complete lie on the part of the cruise line. We returned the ring to Ventian Jewelers who claimed we damaged the ring. Carnival Cruise Lines turned me over to PPI who stated they only tried to negotiate...

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Carnival Cruise Lines cruise nightmare

Carnival is a rip off. My cruise was scheduled for Sept 11 to 16, 2009 from Miami. Around 10:30am on the morning of our scheduled departure, I received a call from a Carnival rep stating that the ship (Destiny) was going to be late docking and that I should not report to the port before 2:30pm. I was already in route to the port. I arrived at the port around 12:30pm. I could clearly see Carnival's Destiny ship. As I was getting out of my car and a gentleman came to retrieve my luggage from the trunk, my cell phone rang and again it was a another Carnival rep with the same conversation as the first rep. I asked the gentleman if the ship I was looking at was the right ship and he replied "YES". The Carnival rep insisted it was not the ship. I told the rep that I would call back I was going inside to find out for sure. The gentleman assured me that was the right ship on the dock and directed me to embarkation. As I opened the door I was given a letter informing me that my itinerary was changed from Jamaica to Bahamas due to a malfunction with the ship's propulsion system. I asked the worker who was handing out the flyers a few questions about the change and she informed me that the ship malfunctioned a few days earlier and it had not been fixed. By this time I was furious. If Carnival knew a few days before my scheduled departure date then it was their responsibility to notify the customers. They didn't do that and were still not truthful on the day of the departure. I shared a cabin with 1 other person. We requested a refund and was told that we were only entitled to a $273.00 refund even though we paid double that amount. This was my very first cruise and will be my last with Carnival. They are really getting over on their passengers. I contacted guest services and was told there was nothing they could do. Over 1, 000 signatures were collected on our cruise and the young lady who collected the signatures wrote to Carnival and the BBB. Carnival only apologized for the inconvenience and offered a 20% discount on a future cruise. This is unacceptable because the Jamaica cruise was much higher than 20% of the Bahamas cruise. Customer service was terrible aboard the ship. What makes them think that I would want to sail with them in the future? I will never sail with them again. I do not recommend anyone to sail with this cruise line.

Janetha Dean
[protected]@yahoo.com
Georgia

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Carnival Cruise Lines Possibly fraudulent practices

We were booked on the carnival destiny scheduled to depart on 11/21... My group met up in florida on 11/20 to enjoy florida b4 the cruise. Carnival notified the bulk of ous on 11/20 to advise of a itinerary change. Needelss to say we did not find out about this until we were on board ship 11/21. Carnival advises a propulsion problem forced them to change itinerary to half moon cay which is nothing more than a desolete island, with all of the maybe 6 the shops i`m sure belonging to carnival. We were also forced to once again go to nassau.

I`m wondering how long carnival will use this obvious lie about the propulsion? And how long as consumers will we put up with it?

I am looking for some assistance to getting on the road to a resolution, actually I feel carnival owes my small group their cruise. Or some remedy

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TTravelAAgent
Bruington, US
Nov 06, 2010 3:38 am EDT
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Hello fellow cruisers and Travel Agents,

I just am wondering if you are all aware of Carnival's latest changes in group bookings?

I have several group bookings with Carnival, mostly due to the fact that they leave out locally, (Norfolk, VA) and the fact that when booking groups, your guest are able to take advantage of $25.00 deposits, rather than the normal full deposit amount! This has worked out great in these tough economic times, and has allowed my business to grow when others are not.

I have just found out tonight that Carnival is no longer accepting $25.00 deposits, all guests must pay full deposits at the time of the booking... This includes the existing groups that I have already have formed! So even though I paid for advertising...highlighting the fact that my layaway starts at just $25.00 down p.p.d.o.. AND HAVE ALREADY TAKEN PAYMENTS for 25 cabins of guests...( many of whom were booked an a fund-raiser cruise for our local battered woman's shelter!) Carnival changed their company policy and went ahead and canceled these cabins! I only found out tonight when I got an email from one of my clients!

I completely understand that Carnival has every right to change the rules for new groups...but existing groups should be grandfathered, and Carnival should honor the original payment schedule that was mapped out at the time the group was formed.

I alone have over 50 clients who Carnival has canceled their reservations! This is devastating to me personally and professionally! I talked with Carnival for over an hour tonight and there only comment was that they reserve the right to change their deposit amounts at any time without notice...HOW CAN THIS BE LEGAL? I know it is not ethical, but Carnival does not seem to really care about ethics! This is a perfect example of why I always try to get clients to book with any cruise line, OTHER than Carnival! I VERY DEEPLY WISH THAT ROYAL CARIBBEAN WOULD LEAVE OUT OF VIRGINIA!

I would love to hear from some others to see who else is having these issues, and see what we can do about this. I am very upset that Carnival has put me in this position with the clients I try so hard to make happy! I live in a very small rural community, where word of mouth is the most valuable form of advertising, and I am very afraid that this sort of bad publicity will reflect negatively on my business! I am very frustrated to find this out on a Friday night...as I can not talk to anyone until Monday morning.

If any of you have also been affected by these changes or have any comments, I would love to hear from you!

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haden
Hereford, US
Aug 09, 2010 11:37 pm EDT

I think writing a letter to the president is going overboard.

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AlNTom
Yonkers, US
Mar 01, 2010 3:13 pm EST

We too, were on the Destiny 1/16/10 with a group of 30...we were disappointed and although everyone had already been to the Bahames, we understood that mechanical problems happen...until we found out that this has been an on going problem for months and months...and even if it were a new problem...no problem, but COMPENSATE us appropriately...75.00 was just port charges for ports we did not go to...Carnival spent WAY less fuel money since we stayed close to miami and they made MUCH MORE money since we were stranded on the ship and had no choice but to spend more money on drinks and activities. But by far, the worst part of all of this is that we sent a certified letter to the CEO of Carnival, as I assumed he would want to know how upset his customers are we did not even get the courtesy of a response...NOW we are going further with this...and I think he will respond to us when he gets a letter from our attorney, and when he sees us ON Channel 7 "SHAME ON YOU".

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Bobbie S
Okeechobee, US
Feb 15, 2010 9:24 pm EST

My husband and I were also on the 1/16/10 cruise, we have written letters to the President and to our travel agent about the cruise .we still have not heard anything from them.The Destiny went out again on 1/25/10, but this time they emailed their passengers three days in advance with an option to sail on that cruise or go on another one at a later time, for those who opted for the 1/25 cruise they were given $50.00 on ship credit right away.this propulsion excuse has happened way to many times to be a coincedence.we think something should be done to stop Carnival from being allowed to sail an unseaworthy vessel and putting all these passengers at risk, and cheating them out of their money.we have been on three Carnival cruises and all but this one was great.this has been such a big issue with not being fairly compensated and with Carnival not being truthful, we have lost all confidence in sailing on this cruise line.again we feel someone in this industry must care about the kind of ships that are being taken out in open waters and the safety of their passengers.we did not get what we paid for, we lost out on excursions and shopping, it is not right and Carnival Cruise Line should be ashamed of themselves for the deception and fraud.

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MissJeneffer
US
Feb 02, 2010 4:45 pm EST

This was my third cruise and my last. Carnival has completely turned me off from cruises and if I decide to go again, it will not be on a Carnival ship. This was a birthday and graduation celebration to visit Jamaica and the Cayman Islands on 1.16.2010.

When Carnival decided to switch ports, due to propulsion issues, I learned from other guests that this was a reoccurring issue, not a single incident. Upon my return from the trip I Googled, "Carnival Destiny propulsion problems", lo and behold a long history. I found the first claim to have occurred in 1999, and then reoccurring up until now. That's a decade of the same problem, furthermore, on different instances the ship was "adrift for many hours". Of course, I have been back and forth with Carnival because that $75 credit per person is inadequate. A representative at Carnival wrote, "We can assure you that in no way is this related to the issues experienced with the propulsion problem from September." Her statement doesn't make any sense, like most machines if one mechanism isn't working properly, the entire machine won't work properly, if at all. Additionally, I explained that several of the ship's staff admitted to this being a reoccurring issue. I even included the information I found online. Of course, in her next disappointing response, she doesn't even attempt to respond to my argument about the decade of propulsion issues.

This is our hard-earned money and vacation time spent, promised two islands, only to receive four days at sea, and one day on land. Not to mention, I have been to Nassau TWICE, that was the last place I wanted to go.

To add on, we left the port very late. From another post the staff were bringing on "potable water", however, we were told from other staff members it was due to someone being sick. Such clashes make me question the integrity of Carnival.

It's obvious that speaking with Carnival directly is useless, I have been searching for all places where I can post my complaint. I am also preparing a written review for the Better Business Bureau (at least we can attempt to lower their BBB score) and Carnival's forum. There are also people on the forum seeking legal counseling, one has a group of about twenty.

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DeSalvo
Spring Hill, US
Jan 29, 2010 3:21 pm EST

I was on the 1/16-21 Carnival Destiny cruise with my husband, supposedly going to Jamaica & Grand Cayman. The ship left 4 hours late from Miami and although we inquired as to the delay, we were never given a definite answer. Many, many excuses were given. Once at sea, we finally heard the ship had propulsion problems. Communication was very poor; never could get a straight answer from any of the crew members. Needless to say, the ship obviously kept going round and round, never reached the scheduled ports, turned back and wound up in Nassau. We are very disappointed in Carnival and to know that we saved up to go on a cruise to "nowhere and back" puts them on the DO NOT TOUCH list. How sad! When we finally arrived back in Miami, we found out (through an obvious slip of the tongue of one of the entertainers on board) that the ship was not able to stay in Miami and enjoy the city because they HAD TO LEAVE ASAP TO MAKE ANOTHER VOYAGE. That's realy sad. The captain knew the ship had propulsion problems and was going out again! Now, after some research, I find out that Carnival Destiny has had this propulsion problem for quite some time. When are they going to stop taking peoples' monies and put that ship in mothballs. My husband and I were in a 30 person group and believe me, something is going to have to be done.

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KLZinker
Derry, US
Jan 24, 2010 9:30 pm EST

My husband and I were also on the Jan.16th sailing of Destiny and were upset when we found out that we would not be making it to our scheduled ports. We made the best out of it and decided when we got off the ship on the 21st we would call customer service. After doing so, I was very very upset. I was told that if the ship could make it somewhere it would go out even if it had to cancel its ports on every cruise! I feel this is a very unsafe business that Carnival is running, what if there was a strong storm that they had to get away from but couldn't because the ship was running at about 20 knots less than what it should be? I am currently trying to get as many facts on this "propulison" issue that the Destiny has been having once I have gathered all the info I can I will be contacting the BBB, and anyone else that I can. This needs to be exposed and people need to know what they are getting themselves into when booking on this ship!

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meaninc
Dearborn Heights, US
Jan 22, 2010 6:19 pm EST

I too was aboard the Destiny from 1/16/10 - 1/21/10. I am so disappointed as this was my first cruise. If I were not with a great group of people I would have been totally angry. We were supposed to go to Grand cayman and jamaica and ended up in Nassau. We saild from miama almost 4 hours late because of a potable water issue and then a supposed medical issue. my room was on the 1st floor and I could tell the boat kept going in circles. I paid $700+ to goto nassau? Not fair, then they only give us $75 (but charge us $50 for tips). Then the captain tried to make us feel grateful be saying he didn't have to stop anywhere, but decided it best for the passengers to go to Nassau...you think? I will not be using carnival again. Nassau is basically owned by carnival and the towns people have no quarrels about admitting it. Carnival needs to get their act together. There was a couple on board who missed their wedding in Jamaica. They were sailing to meet the family in JAM for their wedding. Everyone was in JAM but the bride and groom. Carnoval needs to keep their customers best interests in mind.

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Arenka M
St Catherines, CA
Jan 22, 2010 2:57 pm EST

Just returned from a 5 day cruise on the Carnival Destiny yesterday January 21/10 and it was a total disaster. Second night of the cruise the Captain announced that we would not be going to Ochos Rios due to prepulsion problems and they would work on it during the night to correct it and would advise us if we would be going to our next port of call in Grand Caymen. Alas came the dreaded note under the door to say Caymen was to be dropped from the itinerery also. We had contracted with Carnival to go on a Caribbean Cruise and the ship did not go to the Caribbean at all. We ended up in Nasseau from 11am for an overnight stay and were not advised by the cruise director and staff that everything closes in Nasseau by 6pm so we came off the ship at 9pm to desolate streets with all the shops and bars closed with the exception of Senior Frogs who wanted a $10 cover charge each to sit in a place with about 5 people in it.Thank goodness we had gone on land for a few hours in the daytime before returning to the ship around 5pm for dinner.

By far the biggest issue I have is with the navigation staff of this ship and Carnival. The fact is that the Destiny has had prepulsion problems first posted by cruisers on October 2009 and numerous complaints about changes and cancellations to ports of call on the Cruise Critic website shows that Carnival has known about these problems with the Destiny for several months and have chosen not to correct the situation. They have put their customers at an unfair disadvantage by contracting a Caribbean cruise when they were very aware that the risk with the prepulsion system problem was clear and undeniable. In my opinion this is an obvious failure to comlpy with the contract and the passengers who were subjected to this NON CARIBBEAN CRUISE should be compensated with more than just $75. I agree if we had taken a cruise to Nasseau it would have been a lot cheaper but the fact is we did not want to go there. The whole thing to me stinks of misrepresentation and my cruise was ruined. I should say I have been on 15 cruises since 2001 and 7 of these were with Carnival but this will be my last with them!

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MMcGurn
Davidsonville, US
Jan 21, 2010 6:11 pm EST

january 2010 ..Just returned today from a Destiny Carnival cruise to NOWHERE, no ports VISITED on the advertised ports of call. PROPULSION PROBLEM USED AS THE EXCUSE ON THE 1/16/10-1/21/10 CRUISE AS WELL (initial departure delay do to needing potable water). SHIP WAS UNABLE TO MAKE IT TO THE CARRIBEAN SEA! How generous of them to schedule a stop in Nassau, BAHAMAS (if i wanted to visit bahamas for the 3rd time would have done so for half the costs) and a 75 dollar credit . THIS SHIP NEEDS MECHANICAL HELP! DO NOT WASTE YOUR MONEY ON THE DESTINY if you want to visit the ports they are advertising.

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Carnival Cruise Lines misleading/false advertising

5-day cruise was booked and paid. Upon arriving to the docks we were informed by a representative that the engines were not working up to par and that the itinerary was changing from Jamaica to the Bahamas [which we visited just 3 months prior]. We were not informed, not called by my Carnival Agent, even though I called her immediately upon receiving this information about our changes. Others told us that they were informed a few days prior, yet we were not. Also, we had prepaid air fare which was not reimbursable anyway. We were given the option to cancel but, as teachers we only get 2 person days off per year, and we could not get another chance to go...not to mention the air fare costs. Later we found out that this "engine problem" had been an ongoing issues on this boat for the previous 2 cruises. I can not believe that a company this big could not find an engineer in the world could not be flown in to fix this after 3 weeks. The $50/pp compensation was a drop in the bucket compared with the savings in fuel they saved, since we were basically in the Bahamas for the entire time. It also seems likely that they have cut staff since the rooms were never cleaned on time, breakfast was late, the entertainment was BAD, the Jacuzzis in the adult area were broken the last 2 days, there were kids in the adult jacuzzis the first couple of days, the water was cold on the excursions [due due the fact we were many miles north of Jamaica], the hot water in our room did not work, there was a septic spell due a plumbing problem on out floor, elevators did not work, ...just to name a few things. This company should be out of business, yet they brag about their successes as if oblivious to their many short comings. Everyone we spoke to was very, very upset. One couple had actually planned a wedding and guests were flying to Jamaica...where, of course, we did not go. And finally, upon returning to Miami, the engines miraculously were back at full speed. Someone should file a class action suit vs this company. I thought about getting people organized and signing a petition to file but we had to catch a flight.

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janethad99
Georgia, US
Dec 14, 2009 3:15 pm EST

Carnival is a rip off. My cruise was scheduled for Sept 11 to 16, 2009 from Miami. Around 10:30am on the morning of our scheduled departure, I received a call from a Carnival rep stating that the ship (Destiny) was going to be late docking and that I should not report to the port before 2:30pm. I was already in route to the port. I arrived at the port around 12:30pm. I could clearly see Carnival's Destiny ship. As I was getting out of my car and a gentleman came to retrieve my luggage from the trunk, my cell phone rang and again it was a another Carnival rep with the same conversation as the first rep. I asked the gentleman if the ship I was looking at was the right ship and he replied "YES". The Carnival rep insisted it was not the ship. I told the rep that I would call back I was going inside to find out for sure. The gentleman assured me that was the right ship on the dock and directed me to embarkation. As I opened the door I was given a letter informing me that my itinerary was changed from Jamaica to Bahamas due to a malfunction with the ship's propulsion system. I asked the worker who was handing out the flyers a few questions about the change and she informed me that the ship malfunctioned a few days earlier and it had not been fixed. By this time I was furious. If Carnival knew a few days before my scheduled departure date then it was their responsibility to notify the customers. They didn't do that and were still not truthful on the day of the departure. I shared a cabin with 1 other person. We requested a refund and was told that we were only entitled to a $273.00 refund even though we paid double that amount. This was my very first cruise and will be my last with Carnival. They are really getting over on their passengers. I contacted guest services and was told there was nothing they could do. Over 1, 000 signatures were collected on our cruise and the young lady who collected the signatures wrote to Carnival and the BBB. Carnival only apologized for the inconvenience and offered a 20% discount on a future cruise. This is unacceptable because the Jamaica cruise was much higher than 20% of the Bahamas cruise. Customer service was terrible aboard the ship. What makes them think that I would want to sail with them in the future? I will never sail with them again. I do not recommend anyone to sail with this cruise line.

Janetha Dean
janethad99@yahoo.com
Georgia

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Carnival Cruise Lines worst ever

We just returned from a Carnival Cruise to Nova Scotia. We have cruised on Royal Caribbean 5 times previously.Waiting in line for 30 minutes and longer is not acceptable. Our bed had a huge crater in the middle of it. The service in the dinning room came complete with attitude most of the time, tere were exceptions. Get ready to pay for alot of extras! The fifth day of the cruise I woke up very ill. Our room was covered with black soot from a vent cleaning the crew performed the day before. The hot chocolate ran out of fourth day of trip, and remained out the balance of the trip. On day two I went for some orange juice in the Lido Dinning room. The OJ was hot! When I informed an employee he completed ignored me. Two days later a sign, "Out Of Order" was installed and the machine remained out the balance of the cruise. Not exactly a "Fun Ship"!

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Carnival Cruise Lines failure to deliver paid for service

We took a cruise on Carnival earlier this year. As part of the services, we signed up for the transportation option that included Pickup/Transfer at the airport the days of embarkation and debarkation. The fee for this was $160.

The Carnival customer service reps told us we would be met at the airport by company representatives and taken by Carnival transportation directly to the ship at the pier.

We arrived at the airport in NYC about 10 minutes early. After waiting 30 minutes, no one from Carnival arrived. We called Carnival customer service and were told that the reps came on duty at 11am (this was at 10:45am). By 11:30am, no one from Carnival arrived. We again called Carnival customer service and were told that the reps would be there very soon. After another hour of waiting, no one from Carnival arrived. The NY Port Authority customer service rep arranged for a van service to take us to the ship. That van made 4 stops over an hour and a half travel time dropping off other customers before we finally go to the ship. But we were very thankful that the Port Authority was there to help where Carnival failed.

While on the cruise, we stopped by the customer service desk to ask about return transportation given the problems inbound. The rep assured us that there would be Carnival people at the pier when we debarked, and there would be transportation to the airport as promised.

When we debarked, there were no Carnival reps who knew anything about transportation. We asked many Carnival people, but they had no idea. We finally found a separate van service that would take us to the airport.

Given poor customer service and the expense for this undelivered service, we wrote a letter to Carnival. The response was that they were having trouble with the contractors who provided the greeting and transportation service. That was the cause of the lack of service. They were sorry it occurred.

We then wrote a letter to the President (Mr. Gerald R. Cahill) detailing the poor service and the equally poor response. The reply letter said they it was disheartening to learn of (our) continued disappointment. While (they) have documented (our) concerns, (they) must respectfully decline (our) request for compensation. That compensation was my $160 back for services not provided by Carnival.

Continuing my disappointment, I wrote again to Mr. Cahill. The response from another Guest Care clerk was that they needed the goodwill of their guests and had told the managers to take corrective action.

BUT they also said: While we value all input from our guests, we must now consider this matter closed. They finished by saying that they hoped we would allow them the opportunity to regain our patronage.

In other words: stop complaining, Carnival doesnt care.

Certainly a return of the payment for service never received would have been a good start. But the clearly cavalier response to their failure to provide contracted service speaks louder than any well written letter dismissing a customers concerns.

We cruise every year. This was our first cruise with Carnival. It will also be our last. To add insult to injury, we have been stockholders of Carnival for years.

I hope this is helpful to readers of the site.

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Carnival Cruise Lines lost luggage

I took a crusie on sept.20-27th on the valor ship, and we had purchased express chech out and when we were waiting to get off the ship some lady came up to us and said they couldnt find our luggage that we would have to go to the luggage holding area to find our luggage. So we did and when we could not find it we had asked a lady that worked for carnival and she asked us for our luggage tag numbers and she called someone on the radio and then told us they were already sent to the airport on the express and we told her we were told they couldnt find our luggage to do that and she said well they went to the airport already! So now we land in NY and find that our luggage was not here! we notified the lost luggage at the airport and the crusie lines and everyday they keep lying to me telling me they found luggage that might be mine but they are not aloud to open it to tell me if it is mine that they are sending it to me so i can check to see if it is mine! Well everyday i call them and they tell me its going to be delivered to my house and they track it everyday and say its coming well its 16 days and i still dont have any luggage and they have the balls to keep lying to me !They have not made one phone call to me i have made them all to them! I would never take carnival again because they cant even reinburse me for the things i had to replace to survive!

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Thaas
Bay ST Louis, US
Aug 18, 2010 5:18 pm EDT

It was a nightmare, we smelled sewage in our room from the day we boarded. We complained but they said they had no other rooms to move us into. The entire floor from the minute you walked down the stairs smelled and stayed that way thefor 5 days we were stuck on the floating outhouse! Had this happened in a resort we would have packed up and moved someplace else since we were stuck on the ship we did not have that option. Don't get stuck like we did spend you vacation money on some else or stay home!

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UncleBob
Texas, US
Aug 23, 2010 6:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Not being rude here either, but book on a El Cheapo Cruise Line and take your chances on that. Spend only 10% more and get a better class ship. This is not the first horror story I have hear about Carnival. Next time choose more carefully.

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Carnival Cruise Lines customer service

Good Sirs

Re: Complaint Code: 11671585A

I recently had the pleasure of taking a 3 day Mexico Cruse – and enjoyed 98% of my first time Carnival vacation experience.

I am writing to resolve a Check-in problem -- that almost ruined my vacation.

At this point, I would like someone from the Company to call me or write – and either tell me that the situation was not handled well by the on-duty check-in person, and that some steps will be taken to insure that others do not receive similar treatment. Or, that somehow I misunderstood the Check-in process – so this will not be repeated on my next cruse.

Here is what happened:

I arrived at the Long Beach Check-in Gate at approximately 3PM and presented my Guest Confirmation to an African-America woman ( Supervisor, possibly Olga? ). She stated that she did not recognize the Booking Number, and that I would have to call the original Booking Agent ( Carnival ) to get a valid number.

I informed her that I had left my cell phone at home for the vacation, and asked her to check in her computer to verify my Reservation, or call the Booking Office.

She said “no.” that I would have to walk with luggage about 3 blocks to the nearest pay phone. Arriving at the pay phone, I called the Carnival Agent – who confirmed that the Booking Number ( 53MD14 ) was correct.

I then walked back to the Check-In Gate and spoke with Olga again. After telling her that the Carnival Booking Agent I phoned ( 3 blocks away ) confirmed my Reservation Booking Number, I had to strongly INSIST she call the Booking Office so she could also confirm the Number, and check me in.

She FINALLY called and in 60 seconds confirmed the number, and took me inside to the Ticket Office.

At that point, a Mrs. Ortiz helped me complete the Check-In. She was wonderful, apologizing for my inconvenience and making sure everything was now correct for me to get onboard. She was terrific!

Unless I have misunderstood process, at least 3 mistakes were made:

1. At original Check-In, Supervisor Olga would NOT look up my Booking Number, or call the Ticket/Booking Office, insisting my Guest Confirmation as invalid. She did not take me seriously.

2. She asked me to walk 3 blocks to a pay phone with luggage, rather than immediately handling it at the Check-In gate or taking me to ticket office, or allowing me to use her area phone.
3. Once everything was cleared up, she offered no apology for what I see as her mistake – and showed a lack of problem solving ability.

Again, I just want a call or written response from Carnival – from someone who understands the Check-In Process – to insure this does not happen again., especially to first-time cruisers.

Appreciate your attention to this, looking forward to next voyage, and hearing from you.

Alan Quach
2805 E. 3rd St.
Unit 8
Long Beach, Ca. 90814

[protected]

[protected]@yahoo.com

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Carnival Cruise Lines cruisers beware

Just recently on 9/12/09, I sailed on the Carnival "Funship" Destiny(LOL). This cruise was quite the contrary! This cruise was chaos from the start. Carnival made an itenerary change and conveniently told all passengers as they were entering the second check in at port station. First, I have to wonder, why is it important for us to give phone #'s and ect, if they are not going to be used in cases such as this? I travelled with a group of 14 on this trip and the group was very upset. We planned this trip from last December, and some were first time cruisers. I agree with the last poster, the service was horrible, in fact if you asked for something simple like a spoon, the servers pointed to where you could go and get it. The pointing was due to the fact, that english was definately, without question, their second language. There were leaks all over the ship and in fact, a women in my group fell and strained her ankle and she was not in a pool area and it had not rained! I also think that Carnival being a debt free cruiseline should do more than to offer 20% off the next cruise, they should definately give 30% of our money back, just for turning a 5 day cruise into a 3-day bahama cruise. The majority of the time, we were standing still and able to see the Miami Skyline, either to our left or right, which means we were travelling in circles. I truly did not purchase 3 cabins to travel in circles. I err all to be cautious when travelling Carnival. My last cruise was on Royal Carribbean and I had no problems, so needless to say Carnival has lost my business along with the others in the group.

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Ron Soriano
Vero Beach, US
Dec 28, 2008 1:54 pm EST

Carnival booked our air travel from Orlando to Atlanta to Rome on 10/30/08 for a cruise leaving Rome on 10/1/08. The connection in Atlanta was scheduled less than 45 minutes from the arrival time from Orlando for the connection to Rome. When we disembarked the plane in Atlanta we were greeted by a Delta representative who informed us that there was no way we would be able to make the outgoing flight. Two representatives of Delta contacted Carnival and each was quite upset that the connecting flight was made in such a short time, stating that Delta required a minimum of 90 minutes between flights, preferably 2 hours. We had to stay in a hotel on 9/30 before being able to arrange a flight to Naples, the first port of call of the cruise. We were told by Carnival that a representative would meet us at the Naples baggage claim area to bring us, and our baggage to the ship. Not only was there no one there to meet us, but because of the confusion of the flights, there was no baggage there, either. We took a cab to the ship. We had no baggage for five days before the baggage was delivered. In addition, we were told that all expenses (over $500.00) encountered because of this situation would be reimbursed, including our cell phone expenses (over $300.00) - because we would be in phone contact during the problem. We submitted receipts, as we were told for said reimbursementdenied reimbursement. They offered us a 20% discount on our next cruise, which we deemed unacceptable, and an insult.

It should be noted that my disabled wife postponed surgery scheduled for 9/23/08 for this cruise, which she had been looking forward to for many months. In addition, we were given a cabin that had power doors at the entry and the bathroom. My wife was almost knocked down by the door 3-4 time trying to transfer from her wheelchair into the bathroom. Fortunately, I was nearby, and prevented her falling to the floor.

It should be noted that more than one Carnival representative admitted to me that this was entirely Carnival's fault because of the terrible booking of the flight. Whereas Carnival has tried to blame the airline for the lost luggage, it is evident that the poor arrangements were the cause of the effect of the misdirected luggage.

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On September 12, 2009 my wife and I boarded the Carnival Destiny whose itinerary included Grand Cayman and Jamaica. Upon stepping into the ship’s lobby, I overheard a fellow guest complaining about the ship’s safety and engine not working properly. I immediately went to the information desk and waited for over 20 minutes in line to be told that the ship’...

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Carnival Cruise Lines scammers

As an extended family of 13, we had agreed to all participate in a celebratory cruise upon the return of a family member — a u. s. marine — who had been honorably serving his country in iraq. he has just recently returned and is now on a 30-day leave. with his return, all 13 of us have been greatly anticipating our upcoming may 24 – 31 carnival cruise on their newest ship, the splendor, departing from long beach. we had previously purchased our tickets for the 7-day cruise along the mexican riviera. for many of us, this was to be our second carnival cruise.

Well, we have just been informed that carnival has changed the may 24 – 31 itinerary, due to the flu situation. we understand the safety concern. however, we purchased our tickets to enjoy sunshine and warmth…and we are now being diverted to the cloudy and rainy northwest…astoria, victoria and vancouver…not what we paid our money for! of course we are also being given the other option of a cruise credit should we choose not to sail into the cold and rain on may 24…this future cruise credit won’t help us because our marine hero’s leave ends in june. thus the credit will not allow us to celebrate as we had promised our marine. and, we either celebrate as an entire family or we don’t celebrate at all. so a future cruise is out. incidentally, our marine’s next deployment is afghanistan…

We have attempted to reason with carnival for a refund…and have been told no exceptions can be made to their “you have two options” policy. if we were able to get our money refunded, we could use that money to celebrate as a family with our marine…perhaps by vacationing on the beach in san diego. no exceptions, says carnival. well, carnival, listen to this exception: you have lost our family’s entire future cruise business. plus, guess how many times this experience will be retold? what’s that worth?

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Customersalwaysright
Arlington, US
Dec 11, 2010 6:10 pm EST

If, heaven forbid, you ever find yourself in this type of situation again & are dealing with a corp that won't budge, no matter the extenduating circumstances, pickup the phone, call all the local TV News affliates that have one of those consumer reporters. If they had heard a story about a Marine home for R+R prior to redeployment being subjected to this, would've jumped all over it like stink on you know what.
They'll go after the culprit (like Carnival) and also do a news report on the story regarding how the issue was resovled. No company wants to be seen as one of the villians on these reports.

Hope whatever vacation & time spent with your Marine went well. Semper Fi

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Carnival Cruise Lines awful company

There were twelve of us who decided on carnival triumph (june 29 - july 4, 2009). reserving alone was a nightmare. holding time is a full time concert and the adds tore our eardrums open! every five minutes was the message, "thank you for your patience, please continue to hold." the reservations person, a neisha?, did not/would not return our call. given that she was out sick for two days, there was no one else to pick up her business? so six of us (my daughter, her husband and their 4 kids) reserved with cruises only. ms. neisha finally touched bases with the other six of us and did the booking. she couldn't get one name straight and we kept going back and forth with her with a very simple name a ms (she put mrs.) mary jane smith (not real name) that was recorded on the reservation sheets as mrs. mary jane. then there was the frustration over the carnival website. it took days just to log in. upon checking our reservations, the message was forever "your name does not appear on this booking. please check your entry and try again." it's a impossibility too to reserve a preferred dinner time (a month away, two weeks away, a week away, a day away = ms. neisha kept saying it had to be done on the ship). bs - my daughter and her brood got their preferred time with cruise lines. ms. neisha (with a sigh) walked us thru (not too clear either). the website from hell showed the sailing ship on the screen that kept prompting us to log in and we've had to change email addresses each time or the message says "email already used." omg c'mon carnival, take a tip from the unobtrusive sight and sound of pennsylvania where it's website quickly (but oh so quickly) takes you from a seat reservation to printing your ticket to the show!

Now, as for the on-board experience: the check-in was a breeze but no one ever asked us for our dinner time preference. arbitrarily printed on our ticket was: 8 pm dinner reservation. the cabin was naturally cramped, but it was way uncomfortable to have the queen-sized bed flushed to the a wall. the poor person designated to sleep against the wall, had to crawl out of bed to go to the bathroom at night. the cabin steward was almost always out of-reach out-of-sight. the food on deck 8 was so-cafeteria, altho' the dessert table was good. then the food gets quickly devoured and there are no replenishments until early evening. the sit-down dinner was acceptable, with some entrees being so plebeian and tasteless. the junkfood eating sites (hotdog, pizza, burgers and fries) really should revert to healtheir choices.

Also, why can't there be prominent signs by the elevators to show arrows going to paris, london or rome? it's the simplest of directions instead of passengers doing a dance to right and left and then asking someone else where the casino is located.

After a few days from our precious cruise, ms. neisha very sweetly called each of us. it was a too-late-the-hero telephone pr. some of us accepted her call and were polite enough to say that the cruise was okay. diffidence does make cowards of us all. as for me, she left a syrupy message on my voicemail that can only deserve a smirk from me.

Carnival - improve or you'll be written off.

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TexasPatriot
The Alamo, US
Jul 02, 2010 10:13 am EDT

In my opinion as a systems analyst, Carnival's customer web systems needs redesign and new people running it. This is as a user of their website. I have had numerous login issues, have had problems navigating, honestly, looks like they outsource the thing to another company in a very foreign land and aren't monitoring to ensure they get their money's worth.

Their customer support are ill equipped to resolve website issues, and don't have a clue at what javascript is and how it's affecting their customer's booking (their solution is to put you on a phone booking).

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About Carnival Cruise Lines

Screenshot Carnival Cruise Lines
Carnival Cruise Lines is a world-renowned cruise line that offers a wide range of exciting and memorable vacation experiences to travelers of all ages. With a fleet of 24 ships, Carnival Cruise Lines is one of the largest and most popular cruise lines in the world, offering a variety of itineraries that take passengers to some of the most beautiful and exotic destinations around the globe.

One of the things that sets Carnival Cruise Lines apart from other cruise lines is its commitment to providing a fun and exciting atmosphere onboard its ships. From the moment passengers step onboard, they are greeted with a festive and lively atmosphere that is designed to help them relax, unwind, and have a great time. Whether it's enjoying a delicious meal at one of the ship's many restaurants, taking part in a variety of onboard activities and entertainment options, or simply lounging by the pool and soaking up the sun, there is always something fun and exciting to do on a Carnival Cruise.

In addition to its onboard amenities and activities, Carnival Cruise Lines also offers a wide range of shore excursions that allow passengers to explore the ports of call on their itinerary. Whether it's snorkeling in the crystal-clear waters of the Caribbean, exploring ancient ruins in Mexico, or taking a scenic tour of the Alaskan wilderness, there is something for everyone on a Carnival Cruise.

Another thing that sets Carnival Cruise Lines apart from other cruise lines is its commitment to providing exceptional customer service. From the moment passengers book their cruise to the moment they disembark, they are treated with the utmost care and attention by the ship's crew. Whether it's helping passengers plan their itinerary, providing assistance with onboard activities and amenities, or simply ensuring that their stay is as comfortable and enjoyable as possible, the crew of Carnival Cruise Lines is dedicated to providing the highest level of customer service possible.

Overall, Carnival Cruise Lines is an exceptional cruise line that offers a wide range of exciting and memorable vacation experiences to travelers of all ages. With its commitment to providing a fun and exciting atmosphere onboard its ships, its wide range of onboard amenities and activities, and its exceptional customer service, it's no wonder that Carnival Cruise Lines is one of the most popular cruise lines in the world.
How to file a complaint about Carnival Cruise Lines?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.

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Overview of Carnival Cruise Lines complaint handling

Carnival Cruise Lines reviews first appeared on Complaints Board on Aug 17, 2006. The latest review Carnival 3% service fee charged to casino players using credit money on carnival casino players tables was posted on Oct 22, 2024. The latest complaint Carnival 3% service fee charged to casino players using credit money on carnival casino players tables was resolved on Oct 22, 2024. Carnival Cruise Lines has an average consumer rating of 4 stars from 1295 reviews. Carnival Cruise Lines has resolved 953 complaints.
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    +1 (800) 819-3902
    +1 (800) 819-3902
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number
    Personal Vacation Planner
    +1 (305) 599-2600
    +1 (305) 599-2600
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number
    Coordinator
    +1 (727) 452-4538
    +1 (727) 452-4538
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number
    Media Contact
    More phone numbers
  3. Carnival Cruise Lines emails
  4. Carnival Cruise Lines address
    3655 NW 87th Avenue, Miami, Florida, 33178, United States
  5. Carnival Cruise Lines social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024

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