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CB Cruises and Charters Carnival Cruise Lines Cruise changed from 3 day to 2 day cruise last minute
Carnival Cruise Lines

Carnival Cruise Lines review: Cruise changed from 3 day to 2 day cruise last minute

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11:00 am EST
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So I am a single Mother who has struggled her whole life coming from Foster Care and being a Teacher with low income. I saved for a long time to be able to afford the 3 day cruise to the Bahamas from Port Canaveral Fl on the Carnival Vista booking number #X9L2G0. I am taking my 11 year old daughter, we have never been on a cruise because we could not afford it. I also spent $700 on shore excursions to swim with Dolphins and visit Aquaadventure water park at the Atlantis Resort.A bucket list once in a lifetime oppurtunity for people like us. I got an email saying the ship is delayed a day and our cruise is now 2 days and the excursions we bought will occur on Saturday February 17. The email stated we would receive a partial refund and onboard credit. My daughter was in tears when I called to tell her. My mother isn't doing well and we are in the middle of moving and really needed a vacation, my daughter does not want to cancel altogether. I am considering still attending this two day cruise as we did not even have a real Christmas this past year because this trip was my present to my daughter. If i had known I would endure this huge inconvenience I would of never booked with Carnival. If my daughter was not pushing to still go, I would not even go. No one has even called to inform us just a little email I could of overlooked. In my opinion, Carnival is not doing enough to correct this for their customers. We will only have one day on the ship which is not enough time to enjoy the amenities that make the cruise so expensive (an amazing) such as my balcony stateroom or the sky rider etc.

Claimed loss: I would say I have lost more than money, but its hundreds of dollars and much dissapointment

Desired outcome: Please help in providing a better solution then the one presented in the email notifying me of the change in my cruise that sets sale in 2 days!!!!

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Feb 15, 2024 7:24 am EST
Carnival Cruise Lines customer support contacts
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3655 NW 87th Avenue, Miami, FL, 33178, US

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Thank you for posting your concerns.

We are sorry that you are displeased and apologize for any inconvenience.

We feel our offer is fair and equitable and stand firm on the options provided to you and are unable to waiver in this regard. We know this is not the answer you were hoping for, but our position is final.

Therefore, once you have made your option selection-to either cancel by 8pm EST 02.14.2024 for a full FCC or remain on the sailing with the prorated refund and onboard credit, please let us know so we can proceed.

Thank you for your understanding, we look forward to welcoming you onboard soon and we hope that you will allow us the opportunity to win back your confidence and exceed your expectations.
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