CB Cruises and Charters Carnival Cruise Lines Change of cruise charge

Carnival Cruise Lines review: Change of cruise charge

Elsa Landrau of Fayetteville, US

Feb 04, 2024 1:43 pm EST

Verified customer

Resolved

Replied

Featured review

I had a cruise booked to sail from New York on Sept 14, 2024. I had some inconvenience with parking at the port (the parking is 5 blocks away from port), so I decided to change my booking to another that sails from Miami. We are a big group traveling with kids and NY is not a good option when you have little kids. We called yesterday to change all of our bookings, and when I tried to do mine, they told me my cruise was non transferable because I was on a casino offer. That was new for me, because I never go to the casino, I don't gamble. They said that I selected that option when I booked online. I didn't realize that, I never read anything about casino on my booking. So the cruise was payed off and they transferred to my new cruise only part of the money that I payed already. They said the deposit was not transferable and we are talking about 396 dollars. So now I owe 488 from my new cruise. I think this is not fair, because this is not my first cruise and I never had this inconvenient before. I want to somebody show me were it says on my previous booking that I was getting a casino offer. My booking was B2CM74. I am not requesting money back , I just want my money to be transferred to my new booking.

Claimed loss: Deposit

Desired outcome: I would like my money to be transferred to my new booking.

Confidential Information Hidden: This section contains confidential information visible to verified Carnival Cruise Lines representatives only. If you are affiliated with Carnival Cruise Lines, please claim your business to access these details.

Carnival Cruise Lines response

Feb 06, 2024 7:15 am EST

Carnival Cruise Lines customer support contacts

Phone numbers

1300 385 625

+1 (800) 764-7419

Address

3655 NW 87th Avenue, Miami, FL, 33178, US

Website

www.carnival.com

File a complaint Write a review

View all Carnival Cruise Lines contacts

Thank you for posting your concerns.

We are sorry to learn that you needed to change your ship and sail date from the Carnival Venezia 09.14.2024 sailing from Manhattan, NY round trip to Canada and Bermuda to the Carnival Celebration 09.29.2024 sailing from Miami, FL round trip to Exotic Western Caribbean; however, rates and availability are subject to change and you chose the initial cruise 10.29.2023 and rebooking a completely different itinerary on 02.03.2024 for the new cruise will be at current rates.

Our records indicate that you did purchase Carnival Vacation Protection as part of your cruise package and the 75% future cruise credits were already applied to your new cruise.

Kind Regards,

Carnival Cruise Line

It didn’t help me, they just re-scribed my complaint on the reply.

Carnival Cruise Lines response

Feb 06, 2024 1:59 pm EST

Carnival Cruise Lines customer support contacts

Phone numbers

1300 385 625

+1 (800) 764-7419

Address

3655 NW 87th Avenue, Miami, FL, 33178, US

Website

www.carnival.com

File a complaint Write a review

View all Carnival Cruise Lines contacts

Thank you for posting your concerns once again.

The offer chosen at the time your original booking was created, states on the cabin confirmation that the deposit is non-refundable and non-transferable and we are sorry that you are displeased with the timing and handling of the situation; however, we have acted in a fair and equitable manner and no additional compensation is due.

We know this is not the answer you were hoping for and apologize for any further disappointment.

Kind Regards,

Carnival Cruise Line

Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments

Add a comment

Carnival Cruise Lines - purchase jewelry through approved store 6

Resolved

Carnival Cruise Lines - noise during night and prostitutes on board. 2

Carnival Cruise Lines - Terrible experience 10

Resolved

Carnival Cruise Lines - Unhealthy air 11

Resolved

Carnival Cruise Lines - fraud and cheating 1

Resolved

Carnival Cruise Lines - carnival sensation - january 7 to 12 2017 - caribbean cruise 1

Carnival Cruise Lines - deposit and booking

Resolved

Replied

Carnival Cruise Lines - Customer service

Resolved

Replied

Carnival Cruise Lines - overpaying for gratuities and changing the itinerary

Resolved

Replied

Carnival Cruise Lines - the ship sunshine

Resolved

Replied

View all Carnival Cruise Lines reviews and complaints

Carnival Cruise Lines Contacts

Carnival Cruise Lines phone numbers

1300 385 625
1300 385 625

Click up if you have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 40 40 users reported that they have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number

48%
Confidence score

Australia

+1 (800) 764-7419
+1 (800) 764-7419

Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number

Customer Service

+1 (800) 845-2599
+1 (800) 845-2599

Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 6 6 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number

Online Support Team

+1 (800) 929-6400
+1 (800) 929-6400

Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number

Guest Care

+44 843 374 2272
+44 843 374 2272

Click up if you have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 5 5 users reported that they have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number

43%
Confidence score

United Kingdom

+64 800 442 095
+64 800 442 095

Click up if you have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number

100%
Confidence score

New Zealand

+1 (305) 406-8656
+1 (305) 406-8656

Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number

+1 (800) 819-3902
+1 (800) 819-3902

Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number

Personal Vacation Planner

+1 (305) 599-2600
+1 (305) 599-2600

Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number

Coordinator

+1 (727) 452-4538
+1 (727) 452-4538

Click up if you have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number

Media Contact

More phone numbers

Carnival Cruise Lines emails

BBBInquiries@carnival.com

100%
Confidence score: 100%

Support

Carnival Cruise Lines address

3655 NW 87th Avenue, Miami, Florida, 33178, United States

Carnival Cruise Lines social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 05, 2024