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Carnival Cruise Lines

Carnival Cruise Lines review: Being charge for a cruise that was canceled

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9:31 pm EDT
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Good afternoon,

Hello my name is Myrna Lay.

This letter is in regard to a cruise that I am being charged by Uplift account #[protected] that was cancelled within minutes of ordering on your website. Back on 4/21/23 I purchased a cruise Booking reference # Q7P3Q2 cruise date 4/17/23 on the Radiance. Immediately after booking the cruise I noticed I booked the wrong date and immediately called Carnival Cruise line. I spoke to an agent and explained my mistake. She said she would cancel the Cruise and attempted to book the cruise date of my choice. She quoted me a price higher than I was seeing online. I told her no thank you , letting her know I would book online for the lower rate. She seemed bothered that I would not be booking with her. I then asked for an email stating I had canceled the date 4/17/23. The agent stated that the carnival doesn't give cancellation letters. After the call I went online and booked my cruise Q7R1G0 for date 4/24/23 . On 4/21/23 I received a cancellation letter via email stating I was a no show. I called carnival and spoke to an agent who explained that the cruise had not been cancelled. I was ferrous. She stated she saw I had booked the second cruise the same day within an hour of the 4/17 cruise and would be refunding me the downpayment I had made. which she did do, to the uplift account. as I have recently noticed when I saw that I have been being charged for the total amount of the cruise i have never taken and canceled 4/17. I saw two charges within the same day on my bank account from uplift causing me to view my online Uplift account. One for the cruise I had taken Q7R1G0 and the cruise I had canceled Q7P3Q2.

To date I have been charged three payments of $165= 495 + 228 credit from my down payment for this cruise I canceled. I am requesting a refund or credit transfer to Uplift account [protected] the cruise I did take Q7R1G0

Please assist in this situation

I have tried to email this complaint to [protected]@carnivalcruise.com several time and it will not go through. Now I am getting emails that it is being sent to collections and will have a long-term negative impact on my credit history.

I can be reached at this email or [protected]. Please, please, please help with this situation.

Thank you in advance for your assistance

Myrna Lay RN MSN NP, CCCN

Desired outcome: s of $165= 495 + 228 credit from my down payment for this cruise I canceled. I am requesting a refund or credit transfer to Uplift account [protected] the cruise I did take Q7R1G0Please assist in this situation

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Oct 10, 2023 9:44 am EDT
Carnival Cruise Lines customer support contacts
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3655 NW 87th Avenue, Miami, FL, 33178, US

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BBB COMPLAINT # 1849811

Carnival Radiance

Booking # Q7P3Q2

Consumer: Myrna Lay

Thank you for posting your concerns.

I’m very sorry to hear of your experience and I’d like to extend my sincere apologies for the situations you’ve described.

So that we can further assist you, we invite you to contact us at 1.800.438.6744.

Our team members will gladly review each of these matters in further detail.

Kind Regards,

Carnival Cruise Line
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