Carnival Cruise Lines’s earns a 4.0-star rating from 1295 reviews, showing that the majority of cruisers are very satisfied with voyages.
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medical issue resulting from pool exposure - #8gn7n1, 2-303
I cruised from March 31 - April 8, 2018 on the Carnival Conquest.
My Package number: #8GN7N1
State Room: 2-303
VIFP number: #[protected]
Issue: My wife, two children and I were having a wonderful cruise on board The Conquest this past week. On Saturday, my 9yr old daughter began to complain of an ear ache and her eye's were turning beet red. She had spent some time enjoying the pool and hot tub on deck of The Conquest. My wife and I figured she was having a temporary reaction to Chlorine used in public pools. Nonetheless, we figured it was temporary and would soon subside. The next morning, Sunday, Apr. 8th, we docked in Port Canaveral at 6:45am and had to prepare to de-board the ship by 8:30am. On the drive back to Charleston, S.C. my daughter got progressively worst. She continuosly cried stating her ear's hurt and her eye's were burning. We stopped and purchased over the counter pain medicine that did little to no good for her.
We visited a pediatrician on Monday 9th, who diagnosed her with an ear, eye and lung infection he was confident occured from exposure in the pool. She has been prescribed three types of anti-biotics and will not be permitted to attend school this entire week. My wife and I are merely requesting re-imbursement for the doctor's visit and prescription medicine acquired. We have receipts to prove the Dr's visit and medicine cost's totaling $265.00.
My family enjoyed traveling with Carnival Cruise Line and plan to continue. However, this additional cost to us because of a medical condition acquired on-board is disheartening. We are hoping your company will do the honorable thing and re-imburse the $265.00 payment. Moreover, my daughter loved her time on board but she's pretty miserable at home right now.
The complaint has been investigated and resolved to the customer's satisfaction.
full refund for cruise booking due to unexpected surgery
Oscar mcrae and lula mcrae had to cancel their booking due to oscar mcrae unexpected surgery. There is a letter attached explaining all the information of the situation. The information attached is the letter provided by the hospital where oscar had his surgery, everything you need should be in the letter and you can contact me at my email address which is [protected]@yahoo.com thanks for getting this resolved.
all the information is in the letter
The complaint has been investigated and resolved to the customer's satisfaction.
I had booked a cruise for January 2019 booking number 1MNC38 AND 1MNC62 on carnival magic back to back cruises, and unfortunately my Husband has to have major Back surgery. I spoke with a representative on the phone tonight April 17th and was informed that my deposit was non refundable. i am very disappointed as we have cruised before and life happens i get that, but apparently carnival doesn't get that life happens. We did not expect this surgery to happen and i am very disappointed with the outcome. Shame on carnival for not giving back the deposits in such circumstances.
We will think long and hard before we decide whether or not to ever travel again with Carnival cruise lines . I also see by the reviews i am not the only one this has happened to. We will also continue to let people know of the poor service from Carnival Cruise Lines
Dear Tina,
We are sorry to hear that also had to cancel your cruise due to unexpected surgery. As we responded to the above party it is for reasons such as these that we offer Vacation protection plan. Life is sure to sometimes through us some curve balls hence the reason that Vacation protection plan should be considered when making certain plans.
May we suggest you Do not submit or communicate via this open forum should you have any questions you can contact Carnival Service for assistance.
Please understand that Carnival sure understand that things happen so as a courtesy you may provide supporting documentation together with your booking information to reviews@carnival.com for review.
Regards,
Guest Administration
future cruise credit was offered then revoked
I'am writing this to inform you of a situation that I and my traveling companions find very troublesome. Sometime in late 2017 we were contacted by a Carnival representative and informed that we were given a "Future Cruise"credit each, because we had booked a cruise for the week of Oct. 7 2017 and that cruise was cancelled because of the hurricane that hit the islands. We informed the representative that we had received our money back, but he insisted that we were to receive a "Future Cruise" credit as well. We decided, because of the credit, to book a cruise with the representative in Jan. 2018 for a cruise in Oct. 2018. We all paid our deposit and waited for the "Future Cruise" credit. We kept checking but no credit was ever given. Then we were informed that there was no credit that a "mistake" had been made. We beleive that this borders on "Bait and Switch" on Carnival's part.
We were offered a $50 on board credit per cabin. We beleive that Carnival should stick to the "Future Cruise" credit that we were originally offered since it was Carnival that initiated the conversation about bookng a cruise based on the fact that we had "Future Cruise" credit. We are asking for the original cruise rate presented to us with the "Future Cruise" credit figured in. We have persued the proper chain of comunication (with no success) and would like Arnold Donald personally to read this and personally respond to this letter. We wait for your resonse.
The travler's and the credit are as follows:
Kenneth Ruehl booking #9TP2C9 credit was $449
Virginia Ruehl booking #9TP2C9 credit was $449
Angela Keller booking #9TP3S6 credit was $449
Kevin Keller booking #9TP3S6 credit was $449
Kevin Keller Jr. booking #9TP3S6 credit was $169
Pam Sumner booking #9TP3Z5 credit was $485
Pati Vetter booking #9TP3Z5 credit was $485
We can be reached as follows:
e-mail: [protected]@zoomtown.com
Phone: [protected]
Ken & Ginny Ruehl
1647 Millville Shandon Rd.
Hamilton, Ohio
45013
If people make mistakes they have to make it right. If people could just say sorry for my mistake there would be a lot of people leaving prison just by saying sorry for my mistake. We did not make the mistake(so you say ) you did. This is just Lucy olding the football for Charlie Brown. Offer to hold the ball for him to kick then pull it away at the last minute. Offer future cruise then pull it away after you get the reservation
service
Service at the dining room inconsistent. Our cruise was march15 to March 18 on the liberty. The first night the service at the anytime dining was excellent due to Robertin and his staff at our table. He could give lessons on how to be professional and serve with consistency the other nights the staff were slow and served us at different times the kids were late to be served and my daughter did not receive her appetizer till we got our entree. The appertizers were very small the shrimp were the size of a dime . The buffet area was lacking staff we had to clear our tables to be able to dine . In the past cruises had someone going around to fill our drinks this cruise did not have this. The buffet was closed by 7pm. You could only get pizza and the lines were very long the staff acted like they were annoyed that they had to give out the pizza. We don't usually have dessert with our meal but good luck getting anything other than ice cream after 7pm. The housekeeping stafff at deck8 (Mark) was excellent. Getting off the ship was slow and even close to the time assigned.
We were disappointed because we had such experience s on our other cruises with carnival.
The complaint has been investigated and resolved to the customer's satisfaction.
customer service
Although there were some mistakes made and I wasted TONS OF TIME (which is my most valuable resource as a single parent with NO OTHER SUPPORT FINANCIALLY OR OTHERWISE) and was disappointed and misled with the confusion amongst agents and departments and the misinformation they had gave me; One woman, Erica, was just mean and nasty. I have no idea what her problem was or why she had such a corporal air to her but I was in dismay when the woman who transferred me to her canceled my res by accident and had my money tied up for what could have been 5-10 days if I didn't go to the bank the next morning which happened to be a Saturday (missing my sons game) and get it released.
I felt like all was lost and despite all the confusion I really just needed to speak to someone who intended to assist me or at least pass me on to someone informed who could. Not make me feel worse and more hopeless.
Either way, if there is anything at all you could do to make up for the time I lost having to contact Carnival a million times, totaling over 8hrs of talk time (all my call are recorded if that helps improve your CS I will gladly forward my interactions) and the destress I felt having to compromise my daily necessary activities in order to reach competent customer service agents, that would be truly heart felt.
My son and I haven't traveled anywhere since our last Carnival cruise 5yrs ago. We were supposed to receive some sort of get back from getting food poisoning that time, but dent... This is supposed to be something that relieves stress and makes life more enjoyable, not painful, as it has been thus far.
Furthermore I blog and write reviews in addition to the retreats I organize for elderly woman. So Id like to be able to say a lot of nice things about carnival... from the point of contact to the return to the port in Miami... however I feel the trip is already tainted. Im honestly not even looking forward to it anymore after the stress of booking.
Feel free to give me a call if u have any questions regarding what occurred.
Although I m sure you can't offer me much, any kind gesture would def shed light on what has become a bit dismal.
Thanks again
Kate and Milo (my son)
[protected]
RESERVATION: 1WHT50
phone number [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
If you can't afford to go on a cruise, whether it be due to time restraints or poor management of your finances, then don't go on a god damn cruise. You won't be given [censor] for free by demanding people feel sympathetic for your life problems.
poor customer service.
Already had a cruise booked. Called and checked on size of cabin. They looked and said they could upgrade us to a balcony for less money. Lady looked on computer and couldn't get it to upgrade so we said we would just leave it the way it was. After hanging up carnival had taken 2700 dollars out of our checking account without any authorization. We called back and said it would taken 5 to 10 business days to get our money back. So we have to go 5 to 10 days without money because of their mistake. Said they would give us a 100 dollar onboard credit but that doesn't help us now. But the topper is that they refuse to fax a letter to our bank to speed up the process. This better be a hell of a cruise or it will be our last with carnival.
The complaint has been investigated and resolved to the customer's satisfaction.
carnival cruise lines / cruise booking #5gw1q9
Cruise #5GW1Q9. Booked Sep 11, 2017 for a cruise with 15 other family members porting out of Ft Lauderdale for a 6 day itinerary cruise within the eastern Caribbean ports. The cruise was slated to depart 1/28/18 with a return day of 2/13/18. Unfortunately I had to cancel due to serious health reasons and at the advice of my physician. At the time booking I was presented the option of purchasing travel insurance for this cruise which I in fact did purchase for an addition charge of $159. Was advised by the booking agent that this insurance would cover the cost of the cruise should I had need to cancel.
Although the other family members were able to continue with this cruise, I had to cancel because of declining health reasons. I contacted the cruise company about 30 day of departure and was advised that this matter would have to be handled with a third party insurer, AON. After a serious of conversations and request for supporting information to justify my health situation which I supplied, I was finally provided with a small portion of a refunded fee. The cruise itself was $1, 982 of which was paid in full. I was refunded from the insurance company a check for $284.39. I was advised by the insurer AON, to contact the original travel supplier which was Carnival Cruise Line to determine if there was an additional refund due.
After contacting the supplier, I was told that they would only provide a credit for future cruises and not a refund on the cruise itself which is concerning because the agent suggested that I take the insurance option in the advent I would need to cancel not reschedule. The issue here is that because of my declining health condition, this is not an option at this point to rebook.
I feel that this is a very uncontainable trade practice to offer the insurance option and have it explained by a rep that it's advisable to purchase this insurance should you need to cancel for any reason to later learn that this is not how this insurance program works. This insurance program is very subjective in nature as you must prove with supporting medical documentation from a clinical service provider to justify any claims of canceling or obtaining a refund.
I'm currently working to obtain a good portion if not, a full refund of the amount that I provided in good faith of the insurance option I selected. It appears by the many reviews that this practice has offering insurance but making the reality of claiming the refund through the purchase of the insurance program that they offer is to say the least, a bad business practice. The insurance offered is not worth the paper it's printed on.
The complaint has been investigated and resolved to the customer's satisfaction.
Hi,
Very sorry you are sick. I have had to cancel a cruise before because of sickness. Just a couple things to note. You will never get the money you paid for insurance back. Not sure if you included it in your cruise price or not. Also how was the room left? Anyone left in it? They will now need to cover the room cost. If you are leaving a single in the room, the cost is almost that of double occupancy. They have your money and they keep it up to the room cost. I still think you should have gotten more money back. I lost about $500 for leaving the room with 2 verses 3 people plus the cost of insurance but all in all that was better than loosing the whole amount. I also agree submitting all the paperwork is a hassle.
Appreciate the complaint. Couldn't agree with you more.
travel insurance
Cruise #1jcz23. Booked cruise, bough travel ins through AON thru Carnival. Had to cancel due to medical condition of a parent. Called AON & they are refusing to pay unless parent medical record provided. They have no right this as parent did not enter into the contract with them plus this violates HIPPA privacy law. We never even received a policy in our names from them. They were happy enough to accept the money, but now don't want to pay. Feel AON (fat chance ins co.) is reniging on claim.
We understand Carnival is not responsible for AON, however we feel Carnival should disassociate themselves and not promote AON Insurance . We are platinum and gold VIFP members and been on cruises since the 1990's. Any help you can give would be appreciated. We would like to re-book another cruise this year, however if AON does not pay, then we will be unable to do so.
The complaint has been investigated and resolved to the customer's satisfaction.
Never buy the travel insurance from the cruise line/Carnival unless they are the only insurance that will cover you (extremely aged travelers).
Have found Carnival/AON --which covers most cruise lines for insurance is: a. more expensive, b. coverages are less comprehensive, and c. only covers the segments of the trip purchased with the cruise line (not your pre or post travel segments), and d. customer service is worse if you dont buy direct from the insurance provider.
Conversely, we have had good experiences in plans during purchase and with claims with Generali Travel insurance (used to be CSA). Their website has https://www.generalitravelinsurance.com/view-travel-insurance-plans.html comprehensive plans at affordable rates. GENERALI's customer service is helpful.
booking
I was originally booked on 3-31-18 Splendor 1BLW46 in an Ocean Suite for 2 people. Change of plans with my children spring break now meant both would be going on the Cruise with me. I requested all 3 of us stay in the ocean suite and was told it would only accommodate 2 people even though it has 2 twin beds and a sofa. I would be traveling with a 7 and 10 year old. Spoke to customer service who put me on a wattle's for a room for 3. She stated she would get back to me. She never did so I called again. I inquired if I could change the booking to June 16th cruise without penalty. I was informed that There would be a 75% booking penalty to do this . The same as canceling on this date . I know the Ocean Suite will be booked in the next day. This would have been my 12th cruise with carnival and now I am very disappointed in the customer service I received from carnival. I would think if they were charging a cancellation it would depend on whether or not the cabin gets booked. I wonder how many other times they charge cancellation fees and then book the cabin.
The complaint has been investigated and resolved to the customer's satisfaction.
embarkation to debarkation
We sailed March 1st out of Mobile Alabama on Carnival Fantasy. Upon getting our state room the room was covered in crumbs all over counter and the wall beds when open were filthy all the way around the mattress. The toilet was covered in poop smears and not our poop, I was told to call house keeping to clean it, took 2 calls and speaking to diff people that worked on the ship to get it cleaned. Basically the room was not cleaned just freshened up.
When the suitcases arrived my sons bag was unzipped about 5 inches and clothes hanging out, we ended up missing one of his brand new flip flops never worn. My new suit case was all scuffed up which the man from the front counter came and personally scrubbed off with some kind of chemical, and my husbands Ralph Loren suitcase had extreme damage, The entire handle and casing was ripped off and flopping, the entire side was ripped about 10 inches and the top cloth handle was ripped out of the fixtures that hold it down. The man from the front desk told me to send a receipt for repair with in 20 days and he would reimbursed, the problem was we couldn't even pull our clothes back home in it. It was destroyed so he replaced my expensive suitcase that was part of my set with a smaller cheap carnival suitcase, but at least we could get our clothes home.
The last day my son had gotten in the hot tub and within a few min came running out and asked to go take a shower that he was burning, my thought was it was salt water and irritated him. On the trip home he complained all the way home, he stayed home from school the next day because he couldn't wear clothes, that afternoon we took him to the emergency clinic, the Dr said he had a chemical burn. Well the hot tub was the only place he had been so obviously it had way to much chemicals in it. They had to put him on a steroid pack for the swelling and benadryll and pain medication.
We cruise a good bit and have never had such an experience.
This is the 2nd time I have emailed, I didn't get a response so not sure if it was received . I will attach a picture of his face, he didn't want me to take pictures of his body. Unfortunately I didn't get pictures of my luggage before the man took it and gave us a cheap replacement . As far as my sons shoe, they didn't seem to care it was missing much less not sure what clothes are missing. He had to wear tennis shoes or go barefoot the entire time since his new flip flop was gone. Not sure why they even went in his suitcase.
Donna Routh
[protected]@gmail.com
cabinet face fell off under tv and hit my wife in the head and arm.
Last September my wife and I sailed on the triumph for our anniversary. Upon entering room 9205 junior suite we proceeded to unpack and get the room set up. My wife was putting something in the drawer and a heavy wooden cabinet face fell from below the TV. This object struck her in the head and the arm causing major bruising on her arm and head. We reported it to the lady in charge of the floor and the room steward at that time. They seemed genuinely concerned at the time and said they would check back with us later. That was the last time anyone mentioned it throughout our cruise. We have sailed with carnival several times and have always enjoyed our experience. I am usually not one to complain but the longer I think about the lack of concern shown by the crew about this the more disappointed in carnival I became. I am not a wealthy man by no means and splurging for a suite for our anniversary was a stretch financially. I am very disappointed in carnivals lack of concern for this experience.
The complaint has been investigated and resolved to the customer's satisfaction.
activity on board for seniors?? no monies for a free cruise. since we have made it to platinum. please reply.
We were on the Splendour and we went through the Panama Canal. The Restaurant Service was so Poor that we had most of our Meals on the Lido Deck. One night I was offered a Steak from the Grill. I tried to cancel the order but they insisted that we stay and to Eat the Dinner. Well what a Mistake that was. The Steak was Cold and it had so much Vein that I couldn't Eat it. Plus it took 3 Hours to Eat the Dinner. Thgge Second Setting was waiting for us to Leave. 8:30 PM is the time that we actually got up to leave the Restaurant. They even took my Iron from my Suitcase and I didn't get it back. It was a new one and I only take it with me so I can go to the Laundry Room myself. Most of the the time when I go to the Room the Iron is not working. Please Reply. Thank You
Anne, as a frequent passenger on Carnival, I'm glad they took your iron. Just because it's inconvenient for you to have to do like the rest of us and wait, there is no reason you should be above the safety rules that are designed to keep the ship from catching fire! I'm guessing you also do see a problem with smoking on your balcony.
Also as a frequent passenger, I'm sure you are aware that when serving thousands of guests, sometimes the dinner service goes a little long. This has happened to us several times. You can either make the best of it and accept it for what it is or be that person who ruins the cruise for everyone else by complaining about every little thing, like them stealing your $26 iron that is clearly on the "Do No Bring" list. Complaints like this one make this site worthless.
I'm sorry to hear of your concerns Anne.
It sounds like you may be a regular cruiser. I would hope, as such, you might be aware that personal irons are not allowed upon the ship. They are confiscated to protect all passengers.
medical refund
On Jan. 22nd, 18 my husband was rushed to the ER. He was in ICU for several days and spend a total 7 days in the hospital. He had an Acute GI Bleed. I called Carnival Cruise Lines and had to cancel our cruise as per the ER Doctors advice. We were booked to leave on Jan 29th, 18. Booking 9DF2B2. I we did not buy the insurance. Sent all paperwork in. Received $182.50 back only. Talked to customer service only to get disconnected each time I was transferred to someone.
Hi Virginia.
Glad to hear your husband is doing better.
Normally, without purchasing the extra travel insurance, one would not expect any form of a refund. I would think this would be the case here. Is there something specific that you might expect in addition?
booked cruise march 10, 2018
Re Cruise 6LQN9 Cabin #2339 Folio #4959
We had booked this cruise for ourselves and my daughter and granddaughters last March (Mar 3, 2017). This has been an ongoing event for approximately 10 years.
Unfortunately I developed double pneumonia and have been hospitalized. I was released on March 4, 2018 and was told NO travel for at a week or until cleared by Pulmonologist. This is, therefore, at least one day after the Glory sails.
Please - what can be done about the $1658.50 (plus $100 cabin credit?) that was paid for our booking (my daughter and granddaughters will be going without me or my wife😪😢). May we have a refund - it will help toward hospital expenses.
Also - note the change in e-mail address. Please use [protected]@rogers.com rather than [protected]@rogers.com. We are "on vacation" and are unable to use both.
Sheldon Liebesman
[protected]@rogers.com
cruise payment refund or credit due to weather related flight cancellation
Carnival cruise booking #9wv8k5 and 9wv8n1 on Carnival Conquest which was leaving 3/3/18 out of Ft Lauderdale. We were flying out of BWI to Ft Lauderdale on Jet Blue flight # 295 3/2/18. This flight was delayed several times and then ultimately cancelled due to Nor'easter and 1000's of other northeastern flights were either cancelled or already booked including 3/3/18 (the day the ship was to leave the terminal.) We attempted car rental from all agencies to drive from Baltimore to Ft Lauderdale but all rentals were booked. We also checked flying out of other local airports and no flights were available. We had no way to get to Ft Lauderdale by the 3:00 boarding check-in. All of our options to get to the cruise terminal on time were depleted. Because we had no means of transportation to the cruise terminal we are sincerely requesting a refund or credit towards another cruise with Carnival in the near future. We have cruised with Carnival several times in the past and we enjoy the Carnival experience and have never had any complaints with Carnival. We are hoping under the uncontrolled circumstances that were no fault of our own we are hoping that you will consider our request. We are already looking to plan another cruise with Carnival in the very near future and would appreciate a response or resolution to our circumstance as soon as possible, as we would like to use a credit from this cruise to book another cruise.
refund of deposit
I booked a cruise for my family 6 June 2017 to sail on Carnival Magic 19 May 2018. Due to my military unit being mobilized for a year I had to cancel. I booked the cruise well in advance, paid for cancellation insurance and have cancelled prior to my last payment and well before non-refundable cutoff date. I am surprised that the cruise line will not refund the full deposit for military personnel under these situations.
The complaint has been investigated and resolved to the customer's satisfaction.
My wife Sandra Smalls and I took a cruise on the Carnival Magic November 11, 2018 and we encountered weather issues that precluded the ship from making stops at Grand Cayman, Belize or Mahogany Bay! We were all promised a 25% discount on our next Carnival Cruise. Our booking number was 1HND92. Please acknowledge in writing.
Thank you for your service Branham! It's very much appreciated.
credit or refund for cruise not taken for medical emergency
My wife Christi and I were to cruise on the Elation, departing from Jacksonville FL on 27 January 2018 (booking#9JJ3N4~Stateroom M242~VIFP [protected]) with our friends Jerry and Mary Lou Igo. On Monday January 22nd, I was scheduled for an emergency Diagnostic Cardiac catheterization / Angiography at Mayo Clinic, for chest pain. I was hospitalized immediately after completion, based on results of the completed Angio. I was the first surgical case for Tuesday 23rd, for a quintuple by-pass (CABG) of my coronary arteries. I was hospitalized through Tuesday Jan 30th and sent home for 6. weeks of recuperation. Our friends went on the cruise as planned.
I would like to apply for either a refund of cruise or a credit to take a cruise at a later date. I have a verification letter from the Mayo Clinic surgeon stating the same.
The complaint has been investigated and resolved to the customer's satisfaction.
Did you get trip insurance? If so, you'll be covered. If not, you're probably out of luck. It wouldn't be fair to those who purchase trip insurance if you get your costs refunded even though you were too cheap to pay for trip insurance.
crew behavior
We are booked for a cruise on July 3, 2018 with booking number 8XS98001 on the Legend and being an elderly couple not able to navigate fast and have learned of an incident where the crew threw punched at passengers and was wondering if the same crew would be on board on our sailing. Also I am trying to schedule FTF and hope a cancellation of other passengers might let this happen to be available.
The complaint has been investigated and resolved to the customer's satisfaction.
medical refund tickets
Hi...We were supposed to be on the cruise Feb. 10th 2018, however had to cancel. We were supposed to be on the Elation ship. Our booking #:9VN7N7. On the 24th of January 2018 Kyle (Pete) took a fall down steps and had a compound fracture in his right leg. Had surgery in Lakeland, Fl. regional hospital. Dr. Ala Abuita was the surgeon. He has written a letter stating that Kyle(Pete) was not able to walk at all on his right leg and would be unable to go on the cruise. My wife has been on many cruises with carnival, and in fact Francis Kunz and Katheryn O'Malley were on the cruise ship on the 10th because of us. That was their 1st cruise. He had to fly home and has been in a re-hab center. This has put a financial burden on us. We would ask that you reconsider and refund us in full. The balance we would have coming is $538.50. I have attached the Dr.s letter. We will definitely be using your cruise line again in the future as soon as Kyle's health is back to normal.
Kyle Peter Glynn
5230 Supalla Ct. N.W. Rochester, Mn.
[protected]
[protected]@yahoo.com
refund for having to change my dates
I had booked a cruise and had to reschedule due to our daughters graduation. Normally graduation is at the end of May, this year it is May 11. My husband and I checked with our employer to see what other dates were available for vacation time, the first full week of November was the only time both of us could get vacation. I called to move our cruise date, however I was told I would lose my credit of $700. Our original sail date was May 6th - 10th 2018, we moved the date to November 4th - 8th.. We would have gone sooner but we were unable to get vacation time at the same time. Unsure of why I am losing my credit.
The complaint has been investigated and resolved to the customer's satisfaction.
It's in the fine print. The same thing happens with airplanes, resorts, concert tickets. You book it, and if you can't make it you're out. I don't know if Carnival offers it, but I took a cruise on Royal Caribbean. And it gave the option of insurance.Same with concert tickets. I always get the insurance on those. This way I am only out $15 rather than the full face value.
Carnival Cruise Lines Reviews 0
About Carnival Cruise Lines
One of the things that sets Carnival Cruise Lines apart from other cruise lines is its commitment to providing a fun and exciting atmosphere onboard its ships. From the moment passengers step onboard, they are greeted with a festive and lively atmosphere that is designed to help them relax, unwind, and have a great time. Whether it's enjoying a delicious meal at one of the ship's many restaurants, taking part in a variety of onboard activities and entertainment options, or simply lounging by the pool and soaking up the sun, there is always something fun and exciting to do on a Carnival Cruise.
In addition to its onboard amenities and activities, Carnival Cruise Lines also offers a wide range of shore excursions that allow passengers to explore the ports of call on their itinerary. Whether it's snorkeling in the crystal-clear waters of the Caribbean, exploring ancient ruins in Mexico, or taking a scenic tour of the Alaskan wilderness, there is something for everyone on a Carnival Cruise.
Another thing that sets Carnival Cruise Lines apart from other cruise lines is its commitment to providing exceptional customer service. From the moment passengers book their cruise to the moment they disembark, they are treated with the utmost care and attention by the ship's crew. Whether it's helping passengers plan their itinerary, providing assistance with onboard activities and amenities, or simply ensuring that their stay is as comfortable and enjoyable as possible, the crew of Carnival Cruise Lines is dedicated to providing the highest level of customer service possible.
Overall, Carnival Cruise Lines is an exceptional cruise line that offers a wide range of exciting and memorable vacation experiences to travelers of all ages. With its commitment to providing a fun and exciting atmosphere onboard its ships, its wide range of onboard amenities and activities, and its exceptional customer service, it's no wonder that Carnival Cruise Lines is one of the most popular cruise lines in the world.
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Overview of Carnival Cruise Lines complaint handling
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Carnival Cruise Lines Contacts
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Carnival Cruise Lines phone numbers1300 385 6251300 385 625Click up if you have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 40 40 users reported that they have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number48%Confidence scoreAustralia+1 (800) 764-7419+1 (800) 764-7419Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone numberCustomer Service+1 (800) 845-2599+1 (800) 845-2599Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 6 6 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone numberOnline Support Team+1 (800) 929-6400+1 (800) 929-6400Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone numberGuest Care+44 843 374 2272+44 843 374 2272Click up if you have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 5 5 users reported that they have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number43%Confidence scoreUnited Kingdom+64 800 442 095+64 800 442 095Click up if you have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number100%Confidence scoreNew Zealand+1 (305) 406-8656+1 (305) 406-8656Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number+1 (800) 819-3902+1 (800) 819-3902Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone numberPersonal Vacation Planner+1 (305) 599-2600+1 (305) 599-2600Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone numberCoordinator+1 (727) 452-4538+1 (727) 452-4538Click up if you have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone numberMedia Contact
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Carnival Cruise Lines emailsBBBInquiries@carnival.com100%Confidence score: 100%Support
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Carnival Cruise Lines address3655 NW 87th Avenue, Miami, Florida, 33178, United States
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Carnival Cruise Lines social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024
Most discussed Carnival Cruise Lines complaints
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