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Carnival Cruise Lines

Carnival Cruise Lines review: Carnival corporation shareholder benefits

C
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5:11 pm EST
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To whom this concerns,

I’ve just gone through 2hours of frustration and anger. It started with me trying to find out why I haven’t seen my on board credit added to 14 day cruise from my 171 shares of Carnival stock. I faxed the information like I always do. I usually see them posted in a day or two. Been doing this for as many years since inception of plan.

I got No notification that there were changes in submitting the information. I still have no idea where my financial information went. First complaint.

I just by happenstance learned by a YouTuber that things changed. I then called Princess customer service. On hold of course. Finally connected with Christian with your onboard credit department. All he could repeat was I had to down load Stock Perks app. No explanation of what to expect. I asked to speak with a supervisor and was told they would tell me the same thing and wouldn’t get a supervisor. Complaint 2.

I looked on YouTube and found out that you could do a work around so Stock Perks were not linked directly to my stock account. It was a bit fiddly but I did it. I have to wait 2 days to see how it goes. I don’t like the idea of 1 their link capabilities to financial information and also their ability to give my information to third parties. There’s a lot of room for hackers. Complaint 3.

I really put the complaints on Carnival ultimately for not returning any notification that my faxed information was no longer accepted,there was a new program to submit for on board credit, there is no training of people representing Carnival that know how this program works and why was this company that I’ve never heard about was picked to handle peoples financial information.

Desired outcome: Let people know about this new program when they book a cruise. Train your representatives about this program. Inform people about the new company and why it was picked.

Apr 02, 2024 8:46 am EDT
Carnival Cruise Lines customer support contacts
Address

3655 NW 87th Avenue, Miami, FL, 33178, US

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Thank you for posting your concerns.

Carnival Corporation has engaged Stockperks to implement a more automated and streamlined process for the processing of shareholder benefits. During the ongoing transition phase, shareholders may be redirected to Stockperks to engage with our updated redemption process. The Stockperks service is governed by Stockperks’ Privacy Policy, Terms of Service, and may be subject to other Stockperks policies and terms. For information regarding Stockperks’ use and processing of your information, technical support, account setup, and all other questions regarding the use of Stockperks, please contact Stockperks at carnivalcorp@stockperks.com. For all other questions, please contact us at 1800.438.6744 x 70450

Kind Regards,

Carnival Cruise Line
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    Nov 19, 2024