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Carnival Cruise Lines

Carnival Cruise Lines review: Entertainment

M
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5:52 pm EST
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For the last couple of years, I have been cruising on theme cruises and haven’t had the opportunity to cruise on my favorite cruise line, Carnival Cruise. Being economically friendly; Party Cruise; Guy’s Burger Joint and Self-Service Laundromats/Ironing Stations made Carnival Cruise my favorite cruise line.

I have a concern regarding the diversity of entertainment on a recent cruise. On Thursday, December 7, 2023, we (myself & Myron Lowery) returned from a 5 days cruise on Carnival Sunrise and, as expected, we had an good time during our cruise. We noticed, however, that the population of the cruise was more than 50% African Americans while the cruise entertainment for African American was 5%, by my estimation. Somehow, Carnival missed the mark in providing cultural entertainment. We weren’t planning to spend almost $2,000 (cruise; port fees; taxes & insurance) that left us no other option to entertain ourselves by watching movies in our cabin.

The Black Traveler report shares that Black U.S. leisure travelers spent $109.4 billion, yes, $109.4 billion in 2019 - the most recent year reflecting normal travel spend prior to COVID-19.

So, with Carnival providing 5% cultural entertainment for an onboard population of 50%, Is Carnival saying you see our money and don’t see us to provide cultural entertainment during our cruise?

I expect I will continue to cruise on Carnival, but I think it would be beneficial to take my comments seriously.

Eunice R. Thomas, MS

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Dec 11, 2023 2:47 pm EST
Carnival Cruise Lines customer support contacts
Address

3655 NW 87th Avenue, Miami, FL, 33178, US

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Thank you for sharing your recent cruise experience aboard the Carnival Sunrise. We truly appreciate your loyalty to Carnival Cruise and your candid feedback about the entertainment diversity during your voyage.

First and foremost, we are delighted to hear that you had an overall enjoyable time on our cruise, and we appreciate your continued support.

We understand the importance of offering diverse and inclusive entertainment options that resonate with all our guests. Your observations regarding the discrepancy between the demographic composition of the cruise and the cultural entertainment provided are insightful and valuable. Please accept our sincere apologies for any disappointment this may have caused.

We are committed to continuously improving our services, and your feedback will be shared with our entertainment team for careful consideration. We strive to create an inclusive and enriching experience for all our guests, and your input helps us in achieving that goal.

We look forward to welcoming you back on board for another fantastic Carnival Cruise experience.

Sincerely,

Guest Care Executive, Office of the President

Carnival Cruise Line

3655 NW 87 AVE

Miami, FL 33178
Update by MsUnis
Dec 11, 2023 8:51 pm EST

With us spending almost $2,000 for a 5 days cruise to only watch movies in our cabin due to the lack of diversity of entertainment left us speechless. We would like to be complicated with a future travel credit for another Carnival Cruise.

Apr 02, 2024 8:29 am EDT
Carnival Cruise Lines customer support contacts
Address

3655 NW 87th Avenue, Miami, FL, 33178, US

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Thank you for posting your concerns.

For further assistance we invite you to contact guestcare@carnival.com

Sincerely,

Guest Care Executive, Office of the President

Carnival Cruise Line

3655 NW 87 AVE

Miami, FL 33178
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