Carnival Cruise Lines review: Leaving the ship at end of cruise.

We arrived at Southhampton port England on Friday August 25 from the cruise ship Island Princess and the reservation # 5R8cdg. When we went pickup a our suitcases one was missing. The dock persaonal I found oud out does not work for princess but even though I felt that Princes (Carvinal) was. responsible. I was supposed should have recieved a form to fill out never happened instead the Indvidual gave us wrong phone number and no email address of the company. Baggage Handling. I finally searched and found the correct # after three calls and left messages I finally reached someone.

Chris searched and found the suitcase and wanted to charge me over $200 to return. Mind you all my information was on the suitcase tag. He knew the people at Princess who could help but in my mind only cared about was getting money not providIng information. I initial was tol;d my Princees to go to their web site and state the problem I received an auto reply saying we are loaded but will get to you never happened after a week. I continued to search thru Princess and much aggravation the correct people to contact. I did and she was helpful in getting the suit case shipped. I previously filled out a insurance form for insurance that I previously obtained from Princess vio laim # but a week latter no response from insurance comp Aon regarding the lost item. Have a claim # but they never responded Through no fault of myself. I had to make several international calls and several hours. tracking down the right person. The person who rectified the situation said to me that Princess will do nothing for any compensatio. Because that comp Baggage Handling does not work for them. Therefore we are not going to do anything. Though Bagage habdling does work for them being a customer of Princess I expect they stand by a customer who has been with princess for numerous cruise and provide additional compenstion for my toally aggravation. Probably may not receive anything but at least I will have this on file and if this persuades one customer not to use Princess, I have done my job