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CB Cruises and Charters Carnival Cruise Lines Misleading information on fcc expiration resulting in loss of fcc
Carnival Cruise Lines

Carnival Cruise Lines review: Misleading information on fcc expiration resulting in loss of fcc

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2:01 pm EDT
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My two FCCs (R60BN8 and R60BF8) were confirmed to be extended until 30SEP2023 when I last contacted Carnival customer service. However when I contacted the customer service (resolution center) today on 23SEP2023, I was informed that my FCCs have expired and the extension did not happen or at least not annotated in the account.

Given that the annotation to my account is not visible to me to verify its accuracy, or if the customer service rep that extended me till 30SEP2023 failed to make an annotation to my account, left me feeling cheated. I was also informed that I forfeited my FCCs that totaled to more than USD1,100.

I was excited to be bringing my parents on this short cruise, but after experiencing this with Carnival cruise, given also that this is my first time cruising with them, has left incredibly bad experience with them. Carnival will never be the company that I will consider for any future cruises and will not recommend such company for friends and family. I hope the management has visibility on this complaint and remedy the situation so not to lose more customers/ potential customers.

Desired outcome: Honor and extend my FCC so the credit that I have paid can be utilized.

Sep 27, 2023 2:04 pm EDT
Carnival Cruise Lines customer support contacts
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3655 NW 87th Avenue, Miami, FL, 33178, US

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BBB COMPLAINT # 1842406

Carnival Miracle

Booking # R60BN8 & R60BF8

Consumer: Gustavo Guevara

Thank you for posting your concerns.

I’m very sorry to hear of your experience and I’d like to extend my sincere apologies for the situations you’ve described.

So that we can further assist you, we invite you to contact us at 1.800.438.6744.

Our team members will gladly review each of these matters in further detail.

Kind Regards,

Carnival Cruise Line
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