Carnival in Norfolk lost my luggage and carry on bag. The port didn’t give out the information about the luggage. My luggage was set directly to the ship and they didn’t tell anyone that information. My passport was in my carry on bag. They were very unorganized. They missed placed my luggage and couldn’t find it. A lot of people had their passports in there bags . They found theirs but not mine. My family said my luggage showed up 2 days later.
Claimed loss: $1,600
Desired outcome: Half price on another cruise or a free cruise.
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