Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Automotive and Vehicles Cartrack Installation of a tracking device
Cartrack

Cartrack review: Installation of a tracking device

A
Author of the review
3:17 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have requested a de-installation and reinstallation of my car track device and was charged over R 800 worth of fees which I did not mind paying and I was told I could make an arrangement to have the debit order run later this month. To my surprise the debit order was collected the debit order was collected on the 30th of September when I was not expecting it. I let it slide because I was liable to pay for it anyway. The dealership confirmed my car would be ready for collection on Wednesday the 2nd of October 2024 and I therefore arranged for car track to install the tracking device before collection. I was slassured installation will be done on the 2nd but upon following up I was told installation was not scheduled. I was also told that despite being up to date with my policy and having taken up the highest cover with successful debit order if I happen to claim before the tracking device is installed my claim will be declined. The dealership ended up delivering my car to my work place on 4th of October 2024 and to date car track has not come to the party. I have been on calls every day since the 2nd and have spent over R200 on airtime trying to get a tracking device on my car but I have not received the service that I have paid for. On Thursday I even tried laying a complaint on telephone and one of the consultants said she will handle my complaint and ended up transferring my call to someone she referred to as her supervisor who introduced herself as Bontle Mabaso. I requested her to give me a call back since I had already spent much on airtime and she told me she's only inbound. The call cut and I haven't received any commication to acknowledge my dissatisfaction with the service. I spoke to numerous consultants in different days who promised my tracking device will be installed on the same day of the call but every time they said that I felt more stupid because knew it will not happen. Sometimes during the calls I would hear them giggling as I explained how frustrating this journey has been. I had explained when I made arrangements for installation that they have until Friday the 4th of October at 12pm since the dealership will have to deliver my car from Johannesburg South to Pretoria but I guess they never cared since my debit order was already successfully collected. According to the dealership Ihsaan Davids said he was busy and could not come install. My name is Asnath Ratshidangana [protected]

Desired outcome: My car track device installed by Monday at my workplace the SAGE building next to mall of Africa before 1pm

Confidential Information Hidden: This section contains confidential information visible to verified Cartrack representatives only. If you are affiliated with Cartrack, please claim your business to access these details.

View 0 more photos
More
Send message
Copy link
Report
Helpful? 0 0
Share
Reply
0 comments
Add a comment

More Cartrack reviews & complaints

Cartrack - bad service 16
Cartrack - Poor service and scammed false advertising
Cartrack - warranty claim form submitted & they are ignoring me
Cartrack - Rejection of recovery warranty payout
Cartrack - Appeal against a cartrack decision not to pay recovery warranty
Cartrack - Car track account paid in full but still receiving calls and texts.
Cartrack - Device Tracking/ Tracking System
Cartrack - Cartrack service
Cartrack - Towing
Cartrack - Losing Recovery Warranty from Cartrack for replacing a panic button
View all Cartrack reviews and complaints

  1. Cartrack Contacts

  2. Cartrack phone numbers
    +27 112 503 000
    +27 112 503 000
    Click up if you have successfully reached Cartrack by calling +27 112 503 000 phone number 24 24 users reported that they have successfully reached Cartrack by calling +27 112 503 000 phone number Click down if you have unsuccessfully reached Cartrack by calling +27 112 503 000 phone number 17 17 users reported that they have UNsuccessfully reached Cartrack by calling +27 112 503 000 phone number
    17%
    Confidence score
    South Africa
    +1 (424) 500-8601
    +1 (424) 500-8601
    Click up if you have successfully reached Cartrack by calling +1 (424) 500-8601 phone number 0 0 users reported that they have successfully reached Cartrack by calling +1 (424) 500-8601 phone number Click down if you have unsuccessfully reached Cartrack by calling +1 (424) 500-8601 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +1 (424) 500-8601 phone number
    United States
    +64 94 441 244
    +64 94 441 244
    Click up if you have successfully reached Cartrack by calling +64 94 441 244 phone number 1 1 users reported that they have successfully reached Cartrack by calling +64 94 441 244 phone number Click down if you have unsuccessfully reached Cartrack by calling +64 94 441 244 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +64 94 441 244 phone number
    100%
    Confidence score
    New Zealand
    +48 222 121 970
    +48 222 121 970
    Click up if you have successfully reached Cartrack by calling +48 222 121 970 phone number 1 1 users reported that they have successfully reached Cartrack by calling +48 222 121 970 phone number Click down if you have unsuccessfully reached Cartrack by calling +48 222 121 970 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +48 222 121 970 phone number
    100%
    Confidence score
    Poland
    +351 808 100 125
    +351 808 100 125
    Click up if you have successfully reached Cartrack by calling +351 808 100 125 phone number 1 1 users reported that they have successfully reached Cartrack by calling +351 808 100 125 phone number Click down if you have unsuccessfully reached Cartrack by calling +351 808 100 125 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +351 808 100 125 phone number
    100%
    Confidence score
    Portugal
    +34 910 024 504
    +34 910 024 504
    Click up if you have successfully reached Cartrack by calling +34 910 024 504 phone number 1 1 users reported that they have successfully reached Cartrack by calling +34 910 024 504 phone number Click down if you have unsuccessfully reached Cartrack by calling +34 910 024 504 phone number 1 1 users reported that they have UNsuccessfully reached Cartrack by calling +34 910 024 504 phone number
    Spain
    +267 390 1303
    +267 390 1303
    Click up if you have successfully reached Cartrack by calling +267 390 1303 phone number 1 1 users reported that they have successfully reached Cartrack by calling +267 390 1303 phone number Click down if you have unsuccessfully reached Cartrack by calling +267 390 1303 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +267 390 1303 phone number
    100%
    Confidence score
    Botswana
    +852 39 551 050
    +852 39 551 050
    Click up if you have successfully reached Cartrack by calling +852 39 551 050 phone number 1 1 users reported that they have successfully reached Cartrack by calling +852 39 551 050 phone number Click down if you have unsuccessfully reached Cartrack by calling +852 39 551 050 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +852 39 551 050 phone number
    100%
    Confidence score
    Hong Kong
    +254 731 305 505
    +254 731 305 505
    Click up if you have successfully reached Cartrack by calling +254 731 305 505 phone number 1 1 users reported that they have successfully reached Cartrack by calling +254 731 305 505 phone number Click down if you have unsuccessfully reached Cartrack by calling +254 731 305 505 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +254 731 305 505 phone number
    100%
    Confidence score
    Kenya
    +60 130 080 8999
    +60 130 080 8999
    Click up if you have successfully reached Cartrack by calling +60 130 080 8999 phone number 1 1 users reported that they have successfully reached Cartrack by calling +60 130 080 8999 phone number Click down if you have unsuccessfully reached Cartrack by calling +60 130 080 8999 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +60 130 080 8999 phone number
    100%
    Confidence score
    Malaysia
    +265 188 0695
    +265 188 0695
    Click up if you have successfully reached Cartrack by calling +265 188 0695 phone number 1 1 users reported that they have successfully reached Cartrack by calling +265 188 0695 phone number Click down if you have unsuccessfully reached Cartrack by calling +265 188 0695 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +265 188 0695 phone number
    100%
    Confidence score
    Malawi
    +258 843 136 793
    +258 843 136 793
    Click up if you have successfully reached Cartrack by calling +258 843 136 793 phone number 1 1 users reported that they have successfully reached Cartrack by calling +258 843 136 793 phone number Click down if you have unsuccessfully reached Cartrack by calling +258 843 136 793 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +258 843 136 793 phone number
    100%
    Confidence score
    Mozambique
    +26 461 309 092
    +26 461 309 092
    Click up if you have successfully reached Cartrack by calling +26 461 309 092 phone number 1 1 users reported that they have successfully reached Cartrack by calling +26 461 309 092 phone number Click down if you have unsuccessfully reached Cartrack by calling +26 461 309 092 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +26 461 309 092 phone number
    100%
    Confidence score
    Namibia
    +234 903 559 3663
    +234 903 559 3663
    Click up if you have successfully reached Cartrack by calling +234 903 559 3663 phone number 1 1 users reported that they have successfully reached Cartrack by calling +234 903 559 3663 phone number Click down if you have unsuccessfully reached Cartrack by calling +234 903 559 3663 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +234 903 559 3663 phone number
    100%
    Confidence score
    Nigeria
    +63 26 612 651
    +63 26 612 651
    Click up if you have successfully reached Cartrack by calling +63 26 612 651 phone number 1 1 users reported that they have successfully reached Cartrack by calling +63 26 612 651 phone number Click down if you have unsuccessfully reached Cartrack by calling +63 26 612 651 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +63 26 612 651 phone number
    100%
    Confidence score
    Philippines
    +65 62 554 151
    +65 62 554 151
    Click up if you have successfully reached Cartrack by calling +65 62 554 151 phone number 1 1 users reported that they have successfully reached Cartrack by calling +65 62 554 151 phone number Click down if you have unsuccessfully reached Cartrack by calling +65 62 554 151 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +65 62 554 151 phone number
    100%
    Confidence score
    Singapore
    +268 519 0039
    +268 519 0039
    Click up if you have successfully reached Cartrack by calling +268 519 0039 phone number 1 1 users reported that they have successfully reached Cartrack by calling +268 519 0039 phone number Click down if you have unsuccessfully reached Cartrack by calling +268 519 0039 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +268 519 0039 phone number
    100%
    Confidence score
    Swaziland
    +255 222 772 434
    +255 222 772 434
    Click up if you have successfully reached Cartrack by calling +255 222 772 434 phone number 1 1 users reported that they have successfully reached Cartrack by calling +255 222 772 434 phone number Click down if you have unsuccessfully reached Cartrack by calling +255 222 772 434 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +255 222 772 434 phone number
    100%
    Confidence score
    Tanzania
    +66 21 362 920
    +66 21 362 920
    Click up if you have successfully reached Cartrack by calling +66 21 362 920 phone number 1 1 users reported that they have successfully reached Cartrack by calling +66 21 362 920 phone number Click down if you have unsuccessfully reached Cartrack by calling +66 21 362 920 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +66 21 362 920 phone number
    100%
    Confidence score
    Thailand
    +971 800 2278 7225
    +971 800 2278 7225
    Click up if you have successfully reached Cartrack by calling +971 800 2278 7225 phone number 1 1 users reported that they have successfully reached Cartrack by calling +971 800 2278 7225 phone number Click down if you have unsuccessfully reached Cartrack by calling +971 800 2278 7225 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +971 800 2278 7225 phone number
    100%
    Confidence score
    UAE
    +263 488 4554
    +263 488 4554
    Click up if you have successfully reached Cartrack by calling +263 488 4554 phone number 1 1 users reported that they have successfully reached Cartrack by calling +263 488 4554 phone number Click down if you have unsuccessfully reached Cartrack by calling +263 488 4554 phone number 0 0 users reported that they have UNsuccessfully reached Cartrack by calling +263 488 4554 phone number
    100%
    Confidence score
    Zimbabwe
    More phone numbers
  3. Cartrack emails
  4. Cartrack address
    11 Keyes Avenue, Rosebank, Johannesburg, 2196, South Africa
  5. Cartrack social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
Cartrack Category
Cartrack is ranked 7 among 435 companies in the Automotive and Vehicles category
#05 Spireon Spireon #06 Forest River Forest River #07 Cartrack Cartrack #08 Tracker Connect Tracker Connect #09 Katzkin Leather Katzkin Leather

Most discussed complaints

Poor service accounts department
1
(opinions to this review)
 I have a issue
1
(opinions to this review)
 bad service
1
(opinions to this review)
Cartrack Alternatives
Monster Fairings 2 reviews DB 360 Wash 1 review Verizon Networkfleet 16 reviews IAA 12 reviews Ziebart 7 reviews