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Cascade Windows
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Cascade Windows Complaints 4

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Cascade Windows I bought 4 sliding glass doors from Cascade Windows

I bought 4 sliding glass doors from Cascade Windows. They promised a "lifetime" guarantee, but now I need to replace my dining room sliding glass door or just the glass. The seals aren't working right and there's dust and stuff between the glass. I've been calling the company *** and leaving more than 10 voice mail messages for the person in charge of "retrofits". I even went to the manager who's supposed to handle retrofits, but nobody has called me back. I'm really disappointed with their customer service. I read other reviews of this company and it seems like this is how they always treat their customers. I had professionals clean the windows and you can clearly see the crisscross pattern of dust between the panes.

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Cascade Windows We bought our house from the builder in 2006

We bought our house from the builder in 2006. The company that made our windows got bought by Cascade Windows. They've done warranty work for us a few times. We have a sliding door that's got something wrong with it, and now they're saying the warranty only covers seals. The door has bent and now we've got a bunch of noise from outside. They wouldn't even check it out. They said it must've been a problem with the installation. We were told by Cascade Windows' warranty team a few years ago that we had a 20-year warranty, but now they're not honoring it. Lately, I've seen info from *** windows that says vinyl windows and doors bend over time. I think this has to be a defect from the manufacturer, but like I said, they wouldn't even come look at it.

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Cascade Windows I bought new windows from Cascade Windows on May 27

I bought new windows from Cascade Windows on May 27. They were put in by *** Windows in ***, ***. Lately, I noticed a problem with the glass. It seems like there are spots inside the glass, kind of like freckles or tiny air bubbles. On March 9, 2022, I filled out a complaint form on Cascade Windows' website, but I haven't heard back from them. I've called them multiple times and left messages, but still no response. I also tried reaching out to Window Products in ***, . and left several messages for ***, but no luck getting a response to my calls. Cascade Windows is actually Paramount Windows and Window Products, Inc., and they do business with License Number ROC ***.

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Is Cascade Windows Legit?

Cascade Windows earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Cascade Windows to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Cascade Windows is known for their high standards and safety. If you're thinking about dealing with Cascade Windows, it's wise to check how they handle complaints.

We found clear and detailed contact information for Cascade Windows. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Cascadewindows.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cascadewindows.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Cascade Windows protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Cascade Windows has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Cascade Windows In December , I bought a brand-new house and had Cascade Windows install their Paramount windows, which came with a Lifetime warranty

In December , I bought a brand-new house and had Cascade Windows install their Paramount windows, which came with a Lifetime warranty. Unfortunately, the plastic vinyl stripping on the windows has cracked, and two of the double-paned windows have failed. I've noticed dust and even water between the panes. It's clear that both windows need to be replaced.

I've been trying to get in touch with Cascade Windows in *** for the past week, but it's been quite a challenge. Every time I call, I get transferred to a voicemail where I've left multiple messages, but no one has bothered to return my call. Frustrated, I called again after a week and specifically asked to speak to a manager. Yet again, I was transferred to a voicemail, and I left yet another message. Feeling desperate, I decided to contact their corporate number, where I finally managed to speak to someone in the warranty department.

They advised me to open a claim online and assured me that I would be contacted soon. However, it's been almost two weeks, and I haven't heard anything from them. I'm really in need of having these windows replaced, and I desperately need their assistance in getting a response.

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About Cascade Windows

Screenshot Cascade Windows
Cascade Windows is a reputable and well-established company that specializes in manufacturing high-quality windows for residential and commercial properties. With a strong presence in the industry, Cascade Windows has built a solid reputation for delivering exceptional products and services.

One of the key strengths of Cascade Windows is their commitment to producing windows that are not only aesthetically pleasing but also durable and energy-efficient. The company utilizes advanced manufacturing techniques and state-of-the-art technology to ensure that their windows meet the highest standards of quality and performance.

Cascade Windows offers a wide range of window styles, including single-hung, double-hung, sliding, casement, and picture windows, among others. These windows are available in various materials, such as vinyl, aluminum, and fiberglass, allowing customers to choose the option that best suits their needs and preferences.

In addition to their impressive product lineup, Cascade Windows also prides itself on its exceptional customer service. The company has a team of knowledgeable and experienced professionals who are dedicated to assisting customers throughout the entire window selection and installation process. They provide expert guidance and advice, ensuring that customers make informed decisions and are completely satisfied with their purchase.

Furthermore, Cascade Windows understands the importance of energy efficiency in today's environmentally conscious world. Their windows are designed to minimize heat transfer, reduce energy consumption, and enhance insulation, thereby helping customers save on energy costs while reducing their carbon footprint.

Cascade Windows has earned numerous certifications and accolades for their commitment to quality and sustainability. They adhere to rigorous industry standards and regulations, ensuring that their products are not only reliable but also safe for the environment.

Overall, Cascade Windows is a trusted and reliable company that offers top-notch windows for both residential and commercial applications. With their focus on quality, durability, energy efficiency, and exceptional customer service, Cascade Windows continues to be a leader in the window manufacturing industry.

Overview of Cascade Windows complaint handling

Cascade Windows reviews first appeared on Complaints Board on Aug 28, 2023. The latest review I bought 4 sliding glass doors from Cascade Windows was posted on Sep 3, 2023. Cascade Windows has an average consumer rating of 1 stars from 4 reviews. Cascade Windows has resolved 0 complaints.
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  1. Cascade Windows Contacts

  2. Cascade Windows phone numbers
    +1 (509) 789-2121
    +1 (509) 789-2121
    Click up if you have successfully reached Cascade Windows by calling +1 (509) 789-2121 phone number 0 0 users reported that they have successfully reached Cascade Windows by calling +1 (509) 789-2121 phone number Click down if you have unsuccessfully reached Cascade Windows by calling +1 (509) 789-2121 phone number 0 0 users reported that they have UNsuccessfully reached Cascade Windows by calling +1 (509) 789-2121 phone number
  3. Cascade Windows address
    10507 E Montgomery Dr, Spokane Valley, Washington, 99206-4280, United States
  4. Cascade Windows social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
  6. View all Cascade Windows contacts

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