Cash Crusaders review: Cellphone buyback complaint

Good day Cash Crusaders,

25th September 2023

Time : 13.30 Approximately

Branch : Cash Crusaders promenade mall Mitchell's Plain.

Today my complaint is regarding staff members and items on collections process and the attitudes and disrespect staff has with customers.

1. When collecting an item the seal/bubble wrap that was originally placed onto the phones box was opened upon collection.

2. The phone was switched on outside my presence.

3. Staff members had a major problem/attitude attending to me and allowed other customers to chip in whiles attending to me.

4.The phones original condition is not as to what I have left it with cash Crusaders promenade this is a huge concern.

5. Whiles I was waiting on them to bring the phone from the store room, they did not call me rather than unboxing the phone and go through the phone when I reached the counter they two staff members on shift , one guy and female African ethnicity both looked at me and laughed as if I was a joke after letting me wait for over 30mins. They then said oh sorry we didn't know it's your phone.

6. They had no right opening it and go through the phone , this explains why I have lost a brand new laptop previously at this store as customers items are being tampered with.

7. The staff members on duty at the buy shop today was pathetic the lady also threatened me and my kids along with a African guy who wasn't working for thr company whom she spoke to at the time whiles ignoring me this did not seem work or customer related more of a personal nature. This very same guy also threatened me saying I'm being rude which I wasn't being rude the more I'm telling her my husband would come Into to store with my I'd the more she kept on telling me about the I'd and that she refuses to give the phone to me I then said fine if you don't wna give my phone then refund me my money.

I would really appreciate it that someone calls me or make contact with me urgently as I feel this is not going to be the first or the last time that customers will be treated this way

Regards