C&B Optical One’s earns a 5.0-star rating from 1 reviews, showing that the majority of eyewear customers are exceptionally satisfied with their glasses and service.
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Poor service
I went to C & B to get my new glasses because my old frames had broken. I went in for the exam and then over to fill the prescription. after insurance i cost me $237.50. Apparently i need bi-focals and it cost extra for everything. I waited ten days for my glasses, once they finally came in, I went in and picked them up. I wore them for two days, could barely drive due to the inability to see at a distance. I took them back and the Dr. rewrote the prescription. He said he THOUGHT I had an astigmatism. aparently I do not. ten days later i went back to get them again. this time the lense for the right eye (legally blind eye) was in the right and left. If there wasnt anything wrong with my left eye before, there would have been after that. the lady at the counter argued with me that the glasses were fine and that i just needed to adjust. By the way, my left eye has very little vision issues. I had the manager come over and she checked the prescription. again they were wrong. they wanted to redo them again, i insisted on my money and the prescription. i will not go blind for them.
I then went to another eye care location, whom not only said the prescription was wrong, but that i do not need bi-focals and my glasses were ready in two days. two pair for $207.00.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Overview of C&B Optical One complaint handling
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C&B Optical One Contacts
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C&B Optical One phone numbers(574) 291-9200(574) 291-9200Click up if you have successfully reached C&B Optical One by calling (574) 291-9200 phone number 0 0 users reported that they have successfully reached C&B Optical One by calling (574) 291-9200 phone number Click down if you have unsuccessfully reached C&B Optical One by calling (574) 291-9200 phone number 0 0 users reported that they have UNsuccessfully reached C&B Optical One by calling (574) 291-9200 phone number
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C&B Optical One address4121 S. Michigan Street, South Bend, Indiana, 46614, United States
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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Yes they are very rude and act as if it is your fault that they can't get your glasses right. I am going through a rough time with them now and my husband and I just spent way over $1000 there for two pair of glasses and mine still are not right! Don't tell me that I am wrong about what I see! I will not go back and hope others read this and wont go there. I went to Michigan City In.
My husband and I went there for our annual eye exam. We waited 45 minutes and left. We told them we had other obligations. We finally got rescheduled. I went in to pick up my glasses 3 weeks later because I never received a phone call telling me they were in. I reused old frames. When i put the glasses on I could not see anything right in front of me. She said turn your head. Duh! Like I don't know how to wear bifoculs that I've had for 2 years. Anyway they had to be redone. A week later I receve a phone call telling me they want to see me to give me an eye exam! REALLY?! I asked if my glasses were in and they called back the next day and told me they were in. Then when I went in to pick them up they were very rude! They lost my business today!
I agree with mepichbc. They are not friendly at all and act like there are no other optical stores that customers can go to. Not to mention their prices are RIDICULOUS! Definitely go somewhere else.
C & B sucks.
I had the unfortunate pleasure of doing business with C&B Optical as well. I would never do business with them again. I would not recommend them to anyone. If you are looking to get your money's worth, GO SOMEWHERE ELSE! Their customer service is extremely poor. My advice for them is, if you are not happy doing your job then find something else to do!