Cell C
Reviews and Complaints

I have been trying to cancel my contract with them since April 2016. I have sent in several Application forms to various agents and team leaders.

Each time I call in a get a new team agent saying that he cannot find my application and that I need to send him one. I have done this several times now. Every month for the past 7 months and yet they aren't cancelling my contract which expired in April and to top it all off they charged me for my hand set and other things after the contract ended so I ended up paying money that I shouldn't have paid.

They finally stopped charging me for my handset however, I am yet to receive a re-found on my account for the months they charged me, however, they are still charging me for a service I don't even use anymore, and wont release my number so that I can port it to another network.

It is soooooo Fing frustration

This is by far the worst cellular communications provider ever.

Avoid at all costs!

I went into Norwood Cell C and Kagiso advised that I could take out a new contract. He did NOT tell me that my contract was only renewable on 23 December and therefore, I have not received promised benefits. I would NOT have taken this contract out !> I was sold all the benefits of a Huawei P8 and was assured that this phone would perform all the functions of my Samsung. Our IT Manager tried to load office e mail onto my phone - he was not able to do this. I went back to the store and Kagiso(consultant) and Freedom (Store Manager ) tried to load it and prise the phone open, causing very slight damage to the phone. They were unable to load e mail. I then went back to the store AGAIN to insist that they cancel this contract and I would take a new contract on 23 December 2016. Freedom would not do this. I told him I would consult a lawyer and he said "You will never win"> I was sold a product that is totally unsuitable and furthermore, would NEVER have taken out another contract until mine expired. BAD SERVICE, BAD ADVICE AND UNSUITABLE PRODUCT !

I relocated to Germany over a year ago. I still had 1 sim card that i hadnt cancelled. I applied for cancellation in June 2016. Glocell sent me the forms and the outstanding amount for cancelling before contract is over.

I completed these. They confirmed receipt and confirmed cancellation.

Now deductions are continuing. I emailed them regarding this on 4 October and they apologised and said it will be resolved and credits will be passed. Yet again last night they deducted money from my account.

I have now sent various emails in this regard. I have even called on various occassions and am based in Germany so holding for many minutes at a time just to be disconnected before I can speak to a consultant. Costing me many Euros.

My ID: [protected]
Marena Stewart
Account: AP-0060279

I sent all supporting documents and received confirmation from customer services via email as well.

I expect the refund of my money for any deductions after 26 June in the next 14 days or I will open a fraud case against Glocell. They are deducting money from my account without authorisation.

you can contact me on +[protected] or +[protected] or stewart.[protected]@gmail.com

Regards,

Marena Stewart

Trying to cancel my Cell C contract and moving to prepaid. There is just no way to speak to anybody in connection with this. Phoning one number then they can not help you and give you another number to phone. Well needless to say at the end of the day you have a list of numbers that do not
work and a list of people that could not or would not assist you.

My name is sharmaine my mum was issued a contract by cell c then her shop got burnt and she could not pay anymore cause she is unemployed there's no other income I called cell c to cancel the contract the said they cannot we have to settle the account for whatever remaining balance it is, I made two payments so far but from where can we get the money to pay being unemployed, now they sent a letter of demand warning to blacklist and proceed with legal actions against my my mum and since then her health has deteriorated and she's gone semi blind I have no idea what to do how to pay please some one advise me thank you

Cell C has charged me over R11 000.00 for roaming services whilst on a 1 week road trip in Namibia. I used my phone twice. I have a limit on my account of R2500.00. If I reach that limit Cell C was meant to have disabled the account. They have now indicated that limits don't apply to international roaming. If I had know I could be charged in excess of R10 000.00 for a single day I would NEVER have activated roaming. It has been 3 weeks since I logged a complaint and Cell C have failed to resolve the issue. The person with whom I was dealing is now on leave and my case has not been assigned to anyone else. This is the latest in a long line of very bad customer service experiences involving Cell C. I have supported Cell C for over 10 years but I would not recommend Cell C to anyone anymore.

Morning my name is Jane I went to cell c Savannah mall to apply for a cell phone contract, it was declined. I asked why was it declined to my surprise I was told that it's declined because my pay slip does not reflect UIF. So my question was does cell c deduct money from UIF or bank account. I was told that they only want customers with UIF contributions on the salary slip and that I earn too much. My question is what should one have to qualify for a cell contract?

Good Day.

My name is Chantelle Heslop.
I purchased a cell c evolve tablet on a contract 11 days ago.
I did my homework with finding out as much information regarding the contract including payment details.

Two days after receiving the tablet, I receive an sms telling me that i need to make sure funds are in my account because Cell c will be debiting my account. I was furious because this was not told to me. after calling the call centre, who told me that i would be called back, nothing was done. and this illegal debit order was taken off my account.

To add insult to injury, the tablet starts freezing to the point where it cannot be used. this 6 days after purchase. I called the customer service department, who transferred me to the technical department, and was told to go into my nearest cell c branch where they will at the device while i wait in the store.
I took leave as soon as i could, which was 2 days later, and went into the Bluff cell c branch. I was informed in the cell c branch that apparently the call centre had given me incorrect information as the stores do not have technicians.
I have now wait 21 working days for Cell c to see what the problem is with the BRAND NEW tablet I AM PAYING FOR! Now i must run up and down to go and fetch my charger and earphones, because apparently i need to send everything this tablet came with to got to jhb. which would be fine, if i was told this before i had made the trip to the store. this has been such a HUGE inconvenience.
This has been the worst customer service i have ever had the misfortune of experiencing.
Not only do I have not have the tablet, but i am expected to pay for 21 days for a service i am not getting!
Now i must double check what the walk in store tells me against what eh call centre tells me. Because evidently cell c staff get paid for ME having to do THEIR CUSTOMER SERVICE WORK!

I have been trying to cancel my contract for 5 weeks now. I send through all my details with all the relevant forms 4 times, and when I phone them, they have not received the forms. 2 people said that they will personally escialte the request, an till today, nothing has happened, I still sit with the contract, and my 24 months are over. I, unfortunally have been transferred from autopage to glocell an are very, very dissapointed with the treatment I receive for being a customer for more that 12 years. I will not recomend glocell for any cell contrats.

I was also one of the unfortunate people who got transferred from Autopage to Glocell. Their service has been pathetic, and then I am being nice.

My contract was cancelled in April but every month they keep billing me and deducting it from my account. I have to reverse it every time.

I have sent numerous emails and overtime they just say they are working on it. Really? How long can it take?

I have been a client for 4 years now. My number is [protected]. I have not had signal or cellphone service since Saturday Morning 08 Oct 2016. I called Cell C customer line, refrred to business line, referred to a form for network coverage problem. I have a referrenece no [protected]. I have logged a request for assistance on Cell C Facebook page. Am told that the problem is my phone & simcard. However when I go to the Cell C service centre in Edenvale, I get signal. So the problem is not my sim or phone, but that something has broken on the network and needs to be fixed. If I have had a signal for 4 years, and something has changed that in the past 4 days, maybe technicians who are supposed to look after the network should assist.

This is so dissapointing that Cell C markets a service that they cannot deliver, as well what they charge me for.

Completely unprofessional and gross misconduct to impose un published restrictions on advertised service.

Cell c offered a "100gb data bundle valid for 365 days" costing r1399 some months ago which I bought after being advised in detail by the store manager.

I was specifically told that there were no other restrictions.
I have used less than 1 gb

I didn't use the bundle for more than 90 days and they have now permanently disabled my sim!

The manger at the hout bay centre says "they were unaware of such a 90 day cut off when they recommended the bundle to me".

I have written a formal complaint to customer service, 4 days ago and have heard nothing back from them after a direct complaint.

I went to cell c v&a waterfront on the 30th of july 2016 to upgrade me contract (which I should rather cancelled). mr w davids assisted me with the upgrade. I requested a limit be put on the contract as I didn't want to pay more than the monthly subscription. I was informed that there was a minimum of r 50.00, which is weird however I still agreed to the limit. on the 18th of september 2016, I checked by balance and it showed that I owed r 800.00. my monthly fee is r 399.00, plus the limit of r 50.00 so therefore I should only ever owe r 449.00. I contacted the branch that I upgraded at and spoke to mr d shicani, I told him the whole story and he said that the limit was never put on the contract. I instructed him to put the limit on and sort out the issue of being over-charged. I informed him that I would not be paying more than r 449.00 as that is what I agreed to. he told me that it was no problem he would sort it out with mr w davids. I had not heard back about anything, so I went into the store on the 30th of september 2016 to get this sorted out once and for all. I was helped by naeem. I informed him of the whole story and stated that I did not receive a copy of the upgrade contract, which is not in line with ncpa. he said that he would request a copy of the contract and sort out the refund. I advised that I didn't need a refund as I had not paid for the full bill, cell c must just credit my account with the difference. on the 3rd of october 2016, I received an sms stating that my account would be suspended if I do not make payment. I contacted the branch again at 13:02, left a message with someone for naeem or a manager to call me back. at 17:50 I called again as I had not received a call back. I spoke to dominique, an assistant manager, who said she would get it sorted (by this stage I had heard that so many times). I got a call back on the 4th of october 2016, naeem informed me that the branch would be refunding me and I would need to pay cell c for the outstanding bill. I asked him to ensure that the account does not get suspended while we sort all of this out. he assured me that it would not be (famous last words). on the 5th of october 2016, I received an sms stating that my account had been suspended due to non-payment. I called the branch immediately and went off at dominique, as I had been trying to sort all this out from the 18th of september 2016. it is not like I just received by statement (which I still cannot open as cell c keep changing the format!) and decided not to pay! I cannot believe that they can treat their clients like this. I explained the whole story again and told dominique that she needs to re-activate the account immediately. she called back about 30 minutes later to inform me that the account was active again and that my refund would take place the next day, being the 6th of october 2016. now we wait and see. I just cannot believe that a service provider can treat clients like this and then they wonder why people cancel contracts and go prepaid!

I went to the Glocell Centurion Mall store on the 25th September asking advice about termination of a contract and taking my current number to prepaid. I was informed that I need to settle the amount and it will be terminated in 24 hours, just sending proof of payment... What a load of horse crap... I then went to find out at another service provider enquiring about a new contract because they said my phone number will be available in 24 hours. The following day 26 Sept I inquire if it has been done, but none of the staff told me I should have filled in a termination form with my id document attached. So I filled in the document and attached my ID copy. On 27 Sept I went back to the shop to find out if it was ready on prepaid, then they said I need to resend proof of payment. I sent proof of payment 12 times. Still nothing. I phoned many times the 0841234 (customer support line). I want to terminate with immediate effect because going 7 times back to a shop with no results are pathetic. Every time I phone the customer support number I have to hold for +40 min before anybody answers and also cut off many times. When I phoned today, they did receive all documents and said I need to wait for 30 days before the contract will be cancelled. I don't want to cancel my contract after the turn around time, I want to terminate with immediate effect. Having my contact number: [protected] available on prepaid. They also said there is a 16 month left on my contract? What? I settled my contract to not have it anymore. I only want my number available.

I used to be a Nashua then Autopage client. Now I was forced to move over to Glocell. I have paid all my accounts up to date but still it reflects on statement that I owe in 60 days +. I have sent the proofs of payment numerous times (I refer [protected] and [protected]). I ALSO AM PAYING FOR A HANDSET NEVER RECEIVED! I refer Cell number [protected]. What is my next step - do I take legal action as they are in breach of contract? When I get upset about this horrifically poor service they throw the phone down in my ear - Kwengisa was the woman that did it to me today. I want to stop paying but don't want to be black listed - what can I do? I simply cannot pay almost R300 per month for something I don't have?

I took out a top up contract with Michelle at the Glocell call centre on the 7th April 2016 for R129.00 a month and also asked for the porting of my number [protected] to be done. After a long wait, after fighting with them for almost 3 months my number was ported and sorted and because Glocell activated my phone so late, the incorrect billing was done. I have spoken to many people in the support centre and even liaised with the regional manager Armnot who assured me that this will be sorted but to date nothing has been sorted and I am being charged R155.00 a month. As usual nothing has been done to date. Last month I spoke to Kevin at the support centre and he deactivated my CLI and itemised billing, however I was still charged for this in my billing. R155.00 was still taken out again this month. I have asked for statements and nothing was sent. I received a mail from Kevin stating that all was sorted, however still nothing was done. I have not heard from Glocell with regard to this and every time I call Glocell, I wait for over 30 minutes and I still don't get through. Every time I call the regional Manager Armnot, he doesn't answer. As per the telecom when I took the contract, I was told I will only pay R129.00 but I am paying R155.00 and this is a breach in the contract. My colleagues have taken the same contract at the same time with me and they have CLI and itemised billing and only pay R129.00 per month. Why my contract is different, I don't know and Glocell cannot give me any answers. They are so incompetent, even the regional manager does not know.

On the 6th July I lost my phone and requested cell C Alberton to blacklist it . The assisted me to do a sim swap. On the 14th August the phone was found. I went back to Cell C to request the un blacklisting and was informed the the phone was not blacklisted . I went to Vodacom and unfortunately the phone did not work . The agent at Vodacom traced the problem and was informed that Cell C blacklisted the phone as a result Vodacom could not assist. She resend the affidavit and never received ant response . On the 23rd of September we both went to cell C and they insisted that it was not blacklisted by them . At this point in time I don't know what to do because the phone is not working. I can only access wi fi

I am so sick of buying data because of the bad internet on my sim card, I use a dongle with prepaid data, I have bought 3 times the amount this month then I usually do - and doing the same amount of work - now please what is going on, Have tried to contact the service centre, technical dept, have been cut off 4 times, had to repeat my story over and over again, then get cut off again, used all my airtime just trying to get somewhere and still nothing, My date kbs incoming goes like this then it is 1.6kbs then up to 914kbs, then drops again to 12.35kbs then up to 126kbs and so it goes on, this is totally rediculous really, my data sim is [protected] used in a dongle, can someone please help me in this matter, otherwise going to change my service provider as cannot afford to carry on like this, you can check how much data I have purchased in the passed month ... madness

I am writing to you as a very frustrated customer. My partner took out a “mifi-wifi” contract with you guys which was advertised for R99.00 The sale itself was done via telephone and even though the order took long to be delivered and not delivered as what he was advised over the phone, we were still patient and happy to eventually receive it. Now month end of June came and an invoice for R1723.95 came followed by another bill for R4497.94 for July. How did this happen when it was advised that it would be R99.00 no additional costs were advised. Is this not a false sale based on misrepresenting information or providing incomplete/incorrect information to a customer.

We have tried to call the call centre and all that was done was to log a dispute. We have followed up twice by calling into the call centre and yet all we get is that it has been escalated with no feedback. We have put the escalation on Hello Peter hoping to find some help and all we have received was an email response stating that we will be contacted and the matter is being looked in to. We are not in September and no feedback contact has been made from Glocell. Being from a customer environment I find this shocking and appalling. This is not my final attempt at trying to get assistance with the matter.

Kindly send the call recording as all sales need to be on a recorded line and also provide me with the Ombudsman for sales/goods and services details as this is where I will be heading if I am still not finding any joy in getting this matter resolved.

I took out an additional contract for a Samsung TAB. The next day I returned the TAB and sim back to the store as the device was faulty. They were going to do an OFB. The OFB returned the device was faulty and a RMA was given. I requested a cancellation of the contract. The request was submitted in July as I am being charged since for a device I don’t have and a contract that was cancelled. I requested for a cancellation letter and received none. I am getting no feedback from Cell C.

They have handed this account to their legal department for a device I don’t have and a cancelled contract. My bank account is still being deducted.

The contract number is [protected]. Have this resolved immediately.