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Centra Windows
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3.6 11 Reviews 3 Complaints
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Centra Windows Reviews 14

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Centra Windows I ordered 3 new doors from Supreme Windows' salesman 2 years ago

I ordered 3 new doors from Supreme Windows' salesman 2 years ago. In the first year, all 3 doors cracked down the side slab. They replaced all 3 doors. Unfortunately, the same thing happened to 2 of the doors the following year, and I learned that Centra was now the owner. I was frustrated and the poor guy who came to fix it took the brunt of my anger. They were not willing to do anything except to wood fill the cracks. I talked to a manager who agreed to replace one door. The guy who came back out was very professional, knowledgeable, and understanding. He showed me how to adjust the bottom of the doors and the strike plates if they needed to be adjusted again. He went above and beyond and said if I looked for square plates (all 3 doors had circular rings on the knobs), he would switch out the other 2 doors for a square plate, and that would alleviate any more cracking. He came back out and installed all 3 doors with square plates. He cleaned the areas when finished. Thank you so much! I appreciate that you came back the second time as I was not the nicest customer on your first visit!

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D. McCullough
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Fantastic installers! Friendly professional and job well done! The receptionist friendly and accommodating, was a pleasure dealing with this company! Highly recommended them!

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Centra Windows Don't trust too much like I did!

Don't trust too much like I did! My walls were leaking water from my old windows, so I asked for a quote for rot and frame removal in the worst-case scenario if everything had to be removed. They gave me a quote for 2 windows for about 4K, which seems reasonable. The estimator told me that the quote was higher due to the extra work. All the other companies I called quoted about 2500 (without the extra work). So I thought, that seemed fair. I asked about what it would cost if there was no rot, but the estimator told me that it's best to stick with this quote and would reassess after the window technician took my old windows out. After all was said and done, they didn't have to do any extra work because there was no rot and damage, so I asked the technician about a price reduction because they didn't have to do all the work. Instead, they ignored me, charged me more than what I had originally owed, and basically said, too bad, so sad you *** for signing off on the papers. I would have been more than happy to pay for the damage, and I don't mind paying a little more for a reputable company, but at this point, even though the work was good, I feel taken advantage of for not being more discerning as well as misled by the estimator. In the end, they added a markup to my original quote which I didn't notice, and I have yet to hear back about why the price increased. Make sure you know what you are paying for! Won't be using this company for my future projects.

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Centra Windows Fantastic installers!

Fantastic installers! Friendly professional and job well done! The receptionist friendly and accommodating, was a pleasure dealing with this company! Highly recommended them!

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Centra Windows I am very pleased with the installation work done by Dennis and Damon to replace several old drafty windows

I am very pleased with the installation work done by Dennis and Damon to replace several old drafty windows. There is a definite difference in the room temperatures now. They were very professional about the installation and answered all the questions I had.

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Centra Windows We replaced most of our windows with Centra windows years ago, and just finished replacing the rest this week

We replaced most of our windows with Centra windows years ago, and just finished replacing the rest this week. The friendly Kelowna crew did a great job! They made sure we were happy with their work, and cleaned up after themselves. Thoroughly sold on the product and the company.

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Centra Windows Totally disorganised

Totally disorganised. The job site is a mess. No respect for our landcaping trees, bushes or plants. Supplies piled on Shrubs. Wood thrown on bushes and limbs broken. Hired *** subcontractors. took 2 months to install 6 windows and sliding door because wrong ones were sent. No end in site.

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Centra Windows Trystan,Mike M

Trystan,Mike M. & Wayne installed windows in our home on Mon, Tue and Wed [Sep 13,14, 15 2021]. We were very impressed with their work. They were very professional, polite. patient, punctual and pleasant in their work and attitude. We are happy to rate their work as 5 stars [out of 5] and gladly recommend them to install windows for any interested homeowner.

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Centra Windows In January 2022, Braden, Dallas, Robbie and Darren installed replacement windows in our home

In January 2022, Braden, Dallas, Robbie and Darren installed replacement windows in our home. This involved a fair amount of construction as two of the openings were enlarged. Despite the extreme cold and blowing snow they did a great job and were always very pleasant, informative and polite. They worked very well as a team. It was a pleasure to have them working on our home

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Centra Windows We have recently had three upstairs east facing windows replaced by Centra Windows out of Langley, BC

We have recently had three upstairs east facing windows replaced by Centra Windows out of Langley, BC.. Our experience with Centra was top-notch right from the start. Installation was efficient and expertly handled...we hardly knew they were there. The windows look great and are of high quality. Trystan, Mike, and Wayne did a great job and my wife and I are extremely pleased with the end result. We have no hesitation in recommending Centra and are, in fact, getting them back to install a couple new doors for us in the near future. Thanks guys!

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Centra Windows Centra recently installed all new windows in our home

Centra recently installed all new windows in our home. Overall we were very impressed with the whole end-to-end process. All the staff were very friendly, helpful and professional, including Robin the estimator, Kelcy in the admin office, Alan who measured our windows, the install crew of Scott, Trystan, Tenzin, and Joe, Kyle who I met with afterwards as I had a request for some touch-up work to be done on the caulking, and Dave B. who came and did the caulking touch-ups. Hope I'm not forgetting anybody! The work was done on time, on spec, and on budget. We love our new windows and are very happy with the service Centra provided.

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J. Bailey
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In January 2022, Braden, Dallas, Robbie and Darren installed replacement windows in our home. This involved a fair amount of construction as two of the openings were enlarged. Despite the extreme cold and blowing snow they did a great job and were always very pleasant, informative and polite. They worked very well as a team. It was a pleasure to have them working on our home

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H. Hudson
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I am very pleased with the installation work done by Dennis and Damon to replace several old drafty windows. There is a definite difference in the room temperatures now. They were very professional about the installation and answered all the questions I had.

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H. Hirthe
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Centra Windows Kelowna! Darren, John and Damon K were so friendly, professional, talented and amazing when they were in my home replacing the front picture window. They went above and beyond, John was so great letting me pick the style of the frame and customizing it a little. All three installers were so courteous and patient with any questions I had. They all worked so happily and well together, and were all clearly very knowledgeable. It was just such a pleasurable experience. The team was great with my dog, they were just so friendly. Afterwards they showed me how to change out the screens, work the handles/locks and cleaned up everything from inside to outside. I would rate them 10/5! Definitely if I need a window again in the future, I will, more than gladly, call Centra and request the Darren, John and Damon K crew!

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C. Goldner
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We have recently had three upstairs east facing windows replaced by Centra Windows out of Langley, BC.. Our experience with Centra was top-notch right from the start. Installation was efficient and expertly handled...we hardly knew they were there. The windows look great and are of high quality. Trystan, Mike, and Wayne did a great job and my wife and I are extremely pleased with the end result. We have no hesitation in recommending Centra and are, in fact, getting them back to install a couple new doors for us in the near future. Thanks guys!

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Centra Windows Centra Windows Kelowna!

Centra Windows Kelowna! Darren, John and Damon K were so friendly, professional, talented and amazing when they were in my home replacing the front picture window. They went above and beyond, John was so great letting me pick the style of the frame and customizing it a little. All three installers were so courteous and patient with any questions I had. They all worked so happily and well together, and were all clearly very knowledgeable. It was just such a pleasurable experience. The team was great with my dog, they were just so friendly. Afterwards they showed me how to change out the screens, work the handles/locks and cleaned up everything from inside to outside. I would rate them 10/5! Definitely if I need a window again in the future, I will, more than gladly, call Centra and request the Darren, John and Damon K crew!

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T. Sauer
Verified customer This complaint was posted by a verified customer. Learn more

Centra recently installed all new windows in our home. Overall we were very impressed with the whole end-to-end process. All the staff were very friendly, helpful and professional, including Robin the estimator, Kelcy in the admin office, Alan who measured our windows, the install crew of Scott, Trystan, Tenzin, and Joe, Kyle who I met with afterwards as I had a request for some touch-up work to be done on the caulking, and Dave B. who came and did the caulking touch-ups. Hope I'm not forgetting anybody! The work was done on time, on spec, and on budget. We love our new windows and are very happy with the service Centra provided.

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Z. Little
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Totally disorganised. The job site is a mess. No respect for our landcaping trees, bushes or plants. Supplies piled on Shrubs. Wood thrown on bushes and limbs broken. Hired *** subcontractors. took 2 months to install 6 windows and sliding door because wrong ones were sent. No end in site.

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I. Wolf
Verified customer This complaint was posted by a verified customer. Learn more

Trystan,Mike M. & Wayne installed windows in our home on Mon, Tue and Wed [Sep 13,14, 15 2021]. We were very impressed with their work. They were very professional, polite. patient, punctual and pleasant in their work and attitude. We are happy to rate their work as 5 stars [out of 5] and gladly recommend them to install windows for any interested homeowner.

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B
B. Koss
Verified customer This complaint was posted by a verified customer. Learn more

We replaced most of our windows with Centra windows years ago, and just finished replacing the rest this week. The friendly Kelowna crew did a great job! They made sure we were happy with their work, and cleaned up after themselves. Thoroughly sold on the product and the company.

Centra Windows Complaints 3

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Centra Windows beforehand

beforehand. The windows are not energy efficient and have caused my energy bills to skyrocket. I have contacted Centra multiple times to try and resolve the issue but have received no response. I would not recommend Centra windows to anyone looking for quality windows.

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Centra Windows They put in 9 windows in my mobile home on June 22-24

They put in 9 windows in my mobile home on June 22-24. When they left, I noticed they picked the wrong installation. Their way of installing made water go onto the building and they said the building wrap would fix it. I don't have building wrap. They made my home ready to rot. They also left big gaps between the window casing and the walls inside and didn't caulk it. I'm having trouble opening and closing the windows and the screens don't stay in the openings. I gave them $4500 and signed the contract on April 14th. I told them about the installation problems on June 25th and Ben and Damon came to check it out. Damon found even more problems than I knew about. We made a plan to fix the installation problems and he said he'd call me the next day to schedule a crew to come back and fix everything. I haven't heard from anyone. I sent texts and left messages and no one answers.

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Centra Windows I had Centra Windows come to my mobile home to give me a quote on new windows and doors

I had Centra Windows come to my mobile home to give me a quote on new windows and doors. The salesman said that the previous installer made a big mistake by not putting flashing on any of our windows and that the kitchen window was horrible. He said they could install a window in our bathroom and gave us a quote for 2 doors and 10 windows for $29117.98 plus financing. They came to install on Nov 7 2022 and started breaking and cutting the screens without asking. They kicked out the front windows with their feet and the front window popped right out of the frame. They took 3 days to install and didn't seal around the windows, leaving my mobile home open for wind, moisture, and bugs to get in. I complained about the poor installation, but they said it was not covered by warranty. Overall, I am disappointed with the installation and would not recommend Centra Windows.

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Is Centra Windows Legit?

Centra Windows earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Centra Windows to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Centra Windows is known for their high standards and safety. If you're thinking about dealing with Centra Windows, it's wise to check how they handle complaints.

Centra Windows has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for centrawindows.com can be seen as a positive aspect for Centra Windows as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Centra Windows's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Centrawindows.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Centrawindows.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • Centrawindows.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The centrawindows.com may offer a niche product or service that is only of interest to a smaller audience.
  • Centra Windows protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

About Centra Windows

Screenshot Centra Windows
Centra Windows is a leading provider of high-quality windows, doors, and siding solutions in British Columbia, Canada. With over 35 years of experience in the industry, Centra Windows has established itself as a trusted name in the market, offering exceptional products and services to its customers.

The company takes pride in its commitment to quality, innovation, and customer satisfaction. Centra Windows uses only the best materials and the latest technology to manufacture its products, ensuring that they are durable, energy-efficient, and aesthetically pleasing. The company's team of experts works closely with customers to understand their needs and preferences, and to provide customized solutions that meet their specific requirements.

Centra Windows offers a wide range of products, including vinyl windows, fiberglass windows, aluminum windows, patio doors, entry doors, and siding. Each product is designed to provide maximum energy efficiency, noise reduction, and security, while enhancing the beauty and value of the home.

In addition to its exceptional products, Centra Windows also offers professional installation services, ensuring that each product is installed correctly and efficiently. The company's team of certified installers is trained to handle any installation challenge, ensuring that customers receive the best possible service.

Overall, Centra Windows is a reliable and trustworthy company that offers high-quality products and services to its customers. With its commitment to quality, innovation, and customer satisfaction, Centra Windows is a top choice for anyone looking for windows, doors, or siding solutions in British Columbia.

Overview of Centra Windows complaint handling

Centra Windows reviews first appeared on Complaints Board on Jun 13, 2023. The latest review I ordered 3 new doors from Supreme Windows' salesman 2 years ago was posted on Jun 13, 2023. Centra Windows has an average consumer rating of 1 stars from 14 reviews. Centra Windows has resolved 0 complaints.
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  1. Centra Windows Contacts

  2. Centra Windows phone numbers
    +1 (604) 882-5010
    +1 (604) 882-5010
    Click up if you have successfully reached Centra Windows by calling +1 (604) 882-5010 phone number 0 0 users reported that they have successfully reached Centra Windows by calling +1 (604) 882-5010 phone number Click down if you have unsuccessfully reached Centra Windows by calling +1 (604) 882-5010 phone number 0 0 users reported that they have UNsuccessfully reached Centra Windows by calling +1 (604) 882-5010 phone number
  3. Centra Windows address
    20216 98 Ave, Langley, British Columbia, V1M 3G1, Canada
  4. Centra Windows social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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