Everest UK’s earns a 1.0-star rating from 3 reviews, showing that the majority of customers are dissatisfied with their home improvement projects.
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2 x bay windows fitted
6th may 2019
Terrible installation of the windows
Terrible installation of the windows, that bad they had to return a month later to refit all windows again. All began december 2018 still waiting for completion of the bay window to be finished may 2019.. Be careful as sales pitch good ie fit the best fit everest. Once they have your money their principles and professional service doesn't exist. No reply to emails or telephone calls. Bum outfit who own the name.
customer service - barely exists and fails on so many levels
Ensure you get your fensa certificate...
12 years ago everest fitted a front door (and roofline products), totalling £5, 000
Recently we sold our property, but needed to provide the fensa certificate for solicitors (a legal requirement). We had everything bar the certificate - we had quotations, purchase agreements, site visit letters, letters of installation completion, insurance certificates and guarantees, but not the fensa certificate.
None of the paperwork referred to a certificate being issued on completion. Fensa charge £20 for the duplicate - the original which we never received.
Because we didn't know we were due to receive one, we never queried non-receipt of it until now. But we were expected to have chased non-receipt within 3 weeks of the installation even though we were ignorant of it ever being sent out to us.
As we needed the certificate for the sale of the house, we had no option but to buy the duplicate. Fensa refused to send one free of charge.
Everest refused to acknowledge emails and calls for nearly 3 weeks. They then refused point blank to admit they had not advised us verbally or in writing, and said that their website states they are members of fensa - that's now, not 12 years ago in 2006? None of their documents or paperwork showed the fensa logo, but plenty of other logos to do with british standards and glazing federation etc etc.
Their is a hierarchy for complaints, with at least 6 stages. Getting past stage 1 is a big problem!
If you need to complain to the head of customer relations, don't expect too much... Or anything. He'll probably pass your complaint back down the line...
Moral of the story is ensure you get your fensa certificate or chase non-receipt shortly after installation. Also, don't expect any understanding, compassion or sympathy from everest - they don't bend an inch and their policies are more rigid than their window-frames.
awful customer service!
The worst thing about this situation is not me having an issue, but their customer service that doesn't want to pay their precious attention to it. They are deaf and blind.
They don't reply my emails, voice messages, and calls as if I'm dead to them.
And oh god, yes, I would try to understand if the problem was huge and all of them were afraid to take a responsibility for its resolution, but no! It's a simple issue. Stop acting like a%%es and help me.
Is Everest UK Legit?
Everest UK earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Everest UK. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Everest UK's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Everest.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Everest.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Everest UK have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Everest UK Reviews 0
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Overview of Everest UK complaint handling
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Everest UK Contacts
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Everest UK phone numbers800 540 4868800 540 4868Click up if you have successfully reached Everest UK by calling 800 540 4868 phone number 1 1 users reported that they have successfully reached Everest UK by calling 800 540 4868 phone number Click down if you have unsuccessfully reached Everest UK by calling 800 540 4868 phone number 0 0 users reported that they have UNsuccessfully reached Everest UK by calling 800 540 4868 phone number100%Confidence scoreGeneral Enquiries800 010 123800 010 123Click up if you have successfully reached Everest UK by calling 800 010 123 phone number 1 1 users reported that they have successfully reached Everest UK by calling 800 010 123 phone number Click down if you have unsuccessfully reached Everest UK by calling 800 010 123 phone number 0 0 users reported that they have UNsuccessfully reached Everest UK by calling 800 010 123 phone number100%Confidence scoreCustomer Services
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Everest UK emailscustomer.service@everest.co.uk100%Confidence score: 100%Supportlucy.moody@everest.co.uk99%Confidence score: 99%press@everest.co.uk92%Confidence score: 92%communicationdataprotection@everest.co.uk87%Confidence score: 87%installations@everest.co.uk86%Confidence score: 86%
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Everest UK addressEverest House, Sopers Road, Cuffley, Potters Bar, England, Hertfordshire, EN64SG, United Kingdom
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Everest UK social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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