Charles de Gaulle Airport / Paris Aeroport review: Check-in services 1

On June 21 2024 I was waiting in line to board my flight AF8416 CDG-FOR.

Just before the line split into the different boarding zones outlined by the ribbons, I entered what I thought was my zone nr 5 (indicated by the sign at the right.

I was stopped by an attendent who only spoke French, but he explained (for what I understood) that this was the wrong zone and I had queue up again, which I did. He then started to say more things in French a commanding, descending manner, butI did not understand a word so I politely asked whether he spoke English, to which he replied "No English", after which he shrugged and went back to watching his phone (rather then guiding the crowd which believe why he was put there).

When my line started to move, he physically blocked me from entering between the ribbons (of what this time absolutely was nr 5) and said in suddenly perfectly clear English that he was not going to allow me to enter and commanded me to go back and wait until all other passengers had boarded. I asked for an explanation but just pushed me aside to allow other passengers in. I then asked to see his boss and went to see the lady at the check-in counter to ask for help. She called him in to explain, he claimed I had been trying to cut the line. Which I hadn't and which he would have known would have been doing his job instead of looking at his phone.

Then for some strange reason the lady in charge asked me to apologize to him because otherwise I would not be allowed to fly. Which I then did, obviously under pressure, after which she told him to allow me to enter.

The experience was totally Kafkaesque, I had the clear impression that the guy, judging from his tone and body language, was tempting to lure me into a physical fight and I felt extremely unsafe.

I have no clue why a subordinate would lash out at passengers like that who in the end are his customers paying for his salary, but whatever the reason, he was clearly not fit to do his job.

From what I could make out on his name sign it was something like Micham Belayachi (I could not read very clearly and probably have a few letters wrong).