Charles de Gaulle Airport / Paris Aeroport review: Service at registration desk at CDG Airport

I am Mrs Dalila Mekhaldi from the UK, l am the daughter of Mrs Fatma Mekhaldi who traveled today 6/3/24 via Paris CDG airport from Birmingham (Uk) to Oran (Algeria).

My mum is an old lady (67 years) and speaks only Arabic that’s why l am complaining on her behalf.

My mum traveled on her own on a wheelchair with Air France today from Birmingham’ to CDG Airport (flight AF1565). She had 2 paid checked-in luggages (23k), and a hand luggage (11k), which was taken (for free) by the assistant at the airport with the rest if her checked luggage just to help her because she was on wheelchair.

Her first flight was delayed hence she missed her connecting flight from CDG to Oran (AF1530). Therefore she was booked by Air france on another flight with Air Algerie at 6.50pm.

When she went to register for this second flight, around 6pm, the employee in charge (a black lady, unfortunately my mum can’t read French so she didn’t know her name) treated her in a very bad way and frustrated her, and accused her that she didn’t pay for all her 3 luggages, and threatened her that she won’t be able to get them.

Imagine an old lady who doesn’t know how to access internet to show her proof of payment (l did this for her so all proofs of payment were with me not with her), to be treated and humiliated in that way, for no reason:

- she wasn’t responsible for the delay of her first flight and hence to be transferred to that new flight,

- she didn’t choose to travel with Air Algerie who is well known for her bad customer services and loss of passengers items, and that employs this kind of rude inhuman people.

How can my mum check her luggages in birmingham in Uk without paying?

I know that you might advise me to contact Air Algerie, but my complaint here is addressed mainly to CDG airport who employs these kind of people without ensuring how they are going to treat passengers, no matter who are they, what’s their age, ethnicity, etc.

You can’t imagine how frustrated my mum was when she phoned me after arriving at Oran, because of what she experienced at CDG Airport from humiliation and then loss of all her luggage.

We used to travel through your airport in the past, me and many others of our family but we never experienced or expected such behaviour from an employee especially towards a lonely old lady!

Thanks

Mrs Dalila Mekhaldi

Mob: +44 (0) [protected]

Email:

Dalila. [protected]@gmail.com

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