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1.5 5 Reviews 406 Complaints
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Chaturbate Complaints 406

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11:47 pm EST

Chaturbate Cvalentine64 is defrauding customers

I was solicited by cvalentine64 to cash app him $20 for 2 videos that he would send to me by email. I Cash App'd Cvalentine64 $20 and he never sent the videos and never answered back when I requested my money back. From what I've gathered from other users/people who've visited his room is that he scams people by saying that he will send them videos if they cash app him money and, he never sends the videos nor does he respond when asked to return the funds. If I'm not mistaken Cvalentine64 (Colin Valentine) is committing illegal acts by defrauding patrons out of money.
Please let me know if there is anything Chaturbate can do to correct this issue or should I contact law enforcement. He has defrauded me and several others on Chaturbate.com. I look forward to your response.

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Collin Valentine
US
Feb 03, 2020 1:28 pm EST

Lol, y’all are pathetic

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Scorpioking
US
Jan 25, 2020 9:25 pm EST

The same happen to me with cvalentine64.. but he got me for me than that.. I have him $60 for five videos. He sent the videos through Google drive.. then deleted them.. he said he was in jail and he just got out and needed some money to get home so I made a mistake and sent him $20 twice he never gave it back nor did he send any videos. So he had ask me for money for toilet tissue and that was it. I blocked him.

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H
1:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate Fraud/termination

I have account with Chaturbate.com. Where I have purchased tokens regularly.
Yesterday I was not able to log in there. so I send request for changing my password. as I have doubt that my account was hacked or some mishevies activity is done therein.
Surprisingly after several mails I am neither getting answer from the site nor I am paid back my amounts which I paid through my debit card og GA bank PNC
The amount is huge for me.

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T
6:38 am EDT

Chaturbate Broadcaster fraud? A broadcaster may lie to me

Hi maybe I am not in the correct website but I want to tell you guys today I felt that I was involved in a fraud case. I tips a broadcaster girl (exactly amount on her tips menu) for a show, but she accept d my tips refused to show, so that I asked her whether she lied to me. She just kept making excuses, and did not show anything. At the end I said that I may want report this case as I may in a fraud situation, and she simply permanently banned me from her room. I wonder should I, as a customer who paid but got nothing, or that broadcaster been permanently banned :(

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kicchu1996
IN
Jul 06, 2018 2:58 pm EDT

Sexyaaliya786 she fraud with company and entertainer her real name is kk .. She blocked me due to i knew her. She is online 10:30pm to 1300am indian time

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Q
8:46 pm EDT

Chaturbate Adult entertainment

I opened a Chaturbate account, bought about $75 worth of tokens, and logged out. I then found that I could not log back in.

I wrote Chaturbate 20 emails asking them to correct the problem. Chaturbate ignored every one. I got no response at all and Chaturbate has kept my money.

That is theft, plain and simple. And it's also non-existent customer support.

A little Googling shows that Chaturbate, in Lake Forest, CA, has only one employee handling hundreds of thousands of accounts.

I'm not the only one, either. I've spoken to a Chaturbate model who said: "I can't tell you how many of my users Chaturbate has done that to. They do it to models, too. Just close the account, for no reason, without paying the model, and keep the money.

Some get the money they have earned eventually. Most don't."

Reason of review: Theft.

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xxxmarkxxxa
L, FI
Sep 29, 2023 9:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

well said, studios sometimes not pay broadcasters tokens or give 1 broadcaster's tokens to boss favourites

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Rabid Dog
US
Nov 11, 2018 9:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

They do business in the State of California. There are strict laws in CA about fraud. If the cost gets to be high enough to create a felony charge, contact the local sheriff's office or police department. They will handle it. Problem is, CB can just move overseas. But then they would have to deal with Interpol. Would not want that bunch on my back.

From what I have read, there are international customers defrauded here. That means the FBI would be the right place to go.

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Hiteshdesai
US
Oct 24, 2018 10:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am also facing the same problem.
I have 7000 tokens. And they banned me without assigning any reason.
I also wrote several emails but in vein.
Is not there any law or atleast courtesy on the part of site owner to give reason?
I think this sites continues to act like this it should be banned from USA.
I till date think that ppl there are genuine, but they seems fearless of law.

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charleybravo6
US
May 26, 2018 1:07 am EDT
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i already got lawyers working on suing chaturbate for theft and allowing illegal policy activities while models broadcast. Chaturbate does not answer emails, only a bot does

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Hiteshdesai
US
Oct 24, 2018 10:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Can other sufferes join with you?

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E
9:41 am EDT

Chaturbate Refund

I was just on the phone with a customer service representative from the named website apparently they never charged the 3 purchases of $10.99 on July 11th 2017 . Yet i was told by epoch to contact them in order for a refund.

Thanks for lying . And charging my debit card. After saying u blocked it I'm filing a complaint to the bank .
Please stop scamming

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Hiteshdesai
US
Oct 24, 2018 10:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

R they known for doing this?

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R
4:32 pm EST

Chaturbate Multiple purchases declined and terrible customer service

This has happened multiple times: I try to purchase tokens on Chaturbate.com and my card get's declined. Obviously, I contacted the bank, but everything was fine there, as well as with VISA, which means the site had a problem (again, obviously, I had limits and no restrictions to apply). I contacted the support and first got a set of answers stating things I did not need and possibly previously written: whoever answered DID NOT READ my case and just sent a generic email. I kept contacting and had to go through things like me saying "Purchase page says I have all 4 transactions left and I will NOT use Epoch as they are known for scams" and reading the answer "You can try a different transaction method, like Epoch, or wait until tomorrow if you reach your transaction limit" - AND THIS IS REAL! Is all on the emails!
I had this problem multiple times and ONLY Chaturbate.com created this issue with the card. It really seems to me this is forcing this Epoch on customers, or they're just plain bad. Last email I sent I requested (for the 10th time) a real answer towards a solution and got NOTHING - NO ANSWER! As if it wasn't enough no solution, they also ignore customers.
I advise anyone who likes this kind of service to stay AWAY from Chaturbate.com and look for other sites.

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Jaime Núñez Labaig
US
Nov 17, 2024 8:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My accounts ricobadman and the account karinchik_ was banned by no reason. Please help me! And if i did any mistake i will not do it again! Please have lots of followers and tokens in both!
I dont know what i did wrong!
I dont know what it was but for sure its nothing big! Let me know what it was and i will never do it again! I need help! Please!

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8877799
US
Oct 20, 2024 7:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is the second time these criminals have stolen my money so if you want someone to steal you money then go ahead.

I even tiered to talk to customers services but there are still not letting on site or giving me my money back.

These ppl are criminals and should be locked up behind bars.

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Robert O'Reilly
US
Oct 08, 2024 8:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i have purchased tokens for my self and a friend but the site does will not allow us to tip. When i try to tip it says unable to tip contact support. I have sent a request 3 times with ne response. Chaturbate have not supplied me with a ticket

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kyutieadah
Cebu, PH
Aug 20, 2024 5:59 am EDT

Hi. So im one of the model in chaturbate. When i open my account its all good its approved but when i do daily pay out they suddenly asked for my identity haha so i submit it but they keep denied it. Tsk

zyre9
zyre9
FR
Jul 22, 2024 7:06 am EDT

The redlaylla model seduced the underage mamber lorjor calling him my little kitten my little baby I'm shocked I'm seeing this for the first time with her

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Ihatecb
US
Jul 08, 2024 2:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

purchased lots of tokens and after i tip the model i'm watching i get account banned.I want a refund and if not i will take this further.

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Ihatecb
US
Jul 01, 2024 6:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i would give it no stars if i could.i'm owed over 100 dollars/euros.

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seny
Beograd, RS
Jun 08, 2024 3:08 pm EDT

It s not ok i have tokens on account and banned me.It not ok

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JoanCollins
US
Feb 26, 2024 7:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

allows men who make sexual comments about babies

allows men to contine to break tos without action

stay away and find another site to use

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mialyhot
antananarivo, MG
Feb 17, 2024 9:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

hello , my username is mialyhot , my account was permanet bann in september 2023, they ask to hear a minor , i want to explaine it but it s not a voice of minor but voice of the singer . i want to work with my account . please forgive me . thank you

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About Chaturbate

Chaturbate is an adult website providing live webcam performances by individual webcam models and couples, typically featuring nudity and sexual activity ranging from striptease to explicit acts. The platform allows users to watch performances for free or purchase tokens for tipping and private shows. It offers a variety of categories to cater to different preferences.
How to file a complaint about Chaturbate?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chaturbate. Make it specific and clear, such as "Unauthorized Charges from Chaturbate" or "Poor Customer Service on Chaturbate."

4. Detailing the experience: Describe your experience in detail. Include key areas such as:

  • The nature of the problem with Chaturbate, whether it's about billing, account access, service quality, or any other relevant issue.
  • Specific details about any transactions you had with Chaturbate, including dates, amounts, and the expected service.
  • Steps you have taken to resolve the issue with Chaturbate, including any communication with their customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as financial loss, stress, or time wasted.
This information will help others understand your situation and the severity of the issue.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Chaturbate. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts are correct to avoid any misunderstandings.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Chaturbate on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your account on ComplaintsBoard.com to see if there has been any follow-up or resolution offered by Chaturbate or other community members.

Overview of Chaturbate complaint handling

Chaturbate reviews first appeared on Complaints Board on Jan 30, 2016. The latest review Account banned was posted on Sep 20, 2024. The latest complaint Account ban was resolved on Apr 02, 2024. Chaturbate has an average consumer rating of 2 stars from 411 reviews. Chaturbate has resolved 52 complaints.
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  1. Chaturbate Contacts

  2. Chaturbate phone numbers
    +1 (949) 274-7960
    +1 (949) 274-7960
    Click up if you have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number 3 3 users reported that they have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number Click down if you have unsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number 6 6 users reported that they have UNsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number
  3. Chaturbate emails
  4. Chaturbate address
    23615 El Toro Rd № X344, Lake Forest, California, 92630, United States
  5. Chaturbate social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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