Menu
For Business Write a review File a complaint
Chaturbate Customer Service Phone, Email, Contacts

Chaturbate
Reviews and Complaints

chaturbate.com

Learn how the rating is calculated

1.5 5 Reviews 406 Complaints
Claimed
Chaturbate has claimed their business profile
Write a review File a complaint

Chaturbate Complaints 406

ComplaintsBoard
S
6:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

i went to the cam girl room of 'xhardcock2playx' and started up a conservation with her. After a while she suggested we go private. We battered back and forth and I suggested a price of 100 tokens and she said ok. When I went to click on the private show button it said the cost was 18 tokens a minute. Being I had never been in a private show before I asked...

Read full review of Chaturbate and 1 comment
ComplaintsBoard
C
12:01 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Chaturbate I was banned on chaturbate

I was a model for you for a long time.. But last year, unfortunately, I was kicked out because I broke some rules unintentionally.. And i'm very sorry for that. I wish with all my heart to be able to return to work on the site... I wish with all my heart that you give me one last chance to work on the site and I promise that I will not disappoint you! Please accept my apologies and give me one last chance! The username is miss_judith... If it is possible to work again on this account... It would be wonderful.. If not. Please let me make a new account! Regards

Confidential Information Hidden: This section contains confidential information visible to verified Chaturbate representatives only. If you are affiliated with Chaturbate, please claim your business to access these details.

Read full review of Chaturbate and 1 comment
Hide full review
1 comment
Add a comment
B
B
Blazin
Durban, ZA
Jan 26, 2024 2:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Im going through the same

Did you get unbanned

ComplaintsBoard
A
10:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

So I created an account there and it was working very well. My username was Anaconda2350. I loved working for them and I made good money on the platform. One day I told my friend we could work together and I wanted to introduce her to the site. She was very happy because she had just lost her parents and didn't have a job. So I wet and picked her up and...

Read full review of Chaturbate
ComplaintsBoard
I
2:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Chaturbate, I have been banned and my channel name is igetherwetter. When my friend told me to do cam i didnt take it serious at all, but once i started on your platform, i found myself. I love Chaturbate. I love the social interaction, I love the relationships, the friends, the fans. All of it, even when not doing certain activities people cam to just hang...

Read full review of Chaturbate
ComplaintsBoard
I
8:19 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Chaturbate Unban my account id - Indiandaddy99999

Dear Team, I have written you so many number of mails, but you are not replying... You are absolutely right that its a serious violation but kindly trust me team that was unexpected / not intentionally at all and I too respect the age group and do respect and adhere to chaturbate terms & policy and in my earlier mail i have assured you that it would not happen again, team trust me that was unexpected...

actually i logged out chaturbate but didnt exit OBS streaming... so i guess that was the misunderstanding and if you can recheck the streaming on OBS trust me i did not do anything that was unethical with minor... jus came up to draw on MS Paint.

Please team i do respect the privacy of others and i know it was a mistake.

Once again I ASSURE THAT I WOULD ADHERE TO THE TERMS & CONDITIONS OF CHATURBATE POLICIES.

Request you give me one last chance and kindly REACTIVATE my account... I wud love to come back on Chaturbate platform.

Confidential Information Hidden: This section contains confidential information visible to verified Chaturbate representatives only. If you are affiliated with Chaturbate, please claim your business to access these details.

Read full review of Chaturbate
Hide full review
ComplaintsBoard
W
7:18 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, I have been a CB "Supporter" at $19.95 per month since I began using your service several years ago. The primary Supporter benefit is not having to deal with ads. The other Supporter benefit is the ability to PM models, including when not a Fan Club member. When I click on the Join Fan Club icon, the Basic/Supporter/Fan Club chart on every Join...

Read full review of Chaturbate
ComplaintsBoard
P
4:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate Got banned because someone else is using my account

Phone was hacked and personal information was stolen. No I'm banned from Chaturbate. I would like to have this taken care of in a timely fashion. Thanks widegirthpaul3 and revengethecrusades. This is the second time my account was hacked. Last time I used widegirthpaul1 in April this year and Chaturbate sent me a message if I was using my old account. I responded by saying no last time was April 2023

Confidential Information Hidden: This section contains confidential information visible to verified Chaturbate representatives only. If you are affiliated with Chaturbate, please claim your business to access these details.

Read full review of Chaturbate
Hide full review
ComplaintsBoard
R
12:56 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This broadcaster name Heidi Kingn in the monitor I have found a report just previous to this one but as I went back on there to review this broadcaster instantly he been hides into another screen the monitor start buffering the camera but as he was talking to some other guy that was there I want him to tell this guy the minute times they sent death threat...

Read full review of Chaturbate
ComplaintsBoard
M
8:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate Bloqueo cuenta de modelo chaturbate

Saludos cordiales.

El día 05 de diciembre mi cuenta de modelo independiente identificada como maddisRock fue bloqueada, he intentado comunicarme con el soporte de la plataforma sin recibir respuesta alguna, desconozco la razón específica para esa decisión pero me gustaría poder resolver la situación y continuar como modelo.

He enviado muchos correos solicitando información y facilitando toda mi documentación y aún así no recibo respuestas.

Sí me pueden colaborar se los agradezco mucho.

Desired outcome: Resolver bloqueo de mi cuenta y continuar transmitiendo.

Confidential Information Hidden: This section contains confidential information visible to verified Chaturbate representatives only. If you are affiliated with Chaturbate, please claim your business to access these details.

Read full review of Chaturbate
Hide full review
ComplaintsBoard
X
10:10 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Chaturbate has left an official reply on this complaint.

Chaturbate My banned account

Good day, Chaturbate. I'm writing this letter to remind you of my banned account, melanin.-*xx, which was banned on May 25th, 2023. It was banned in the process of my conversation with a user in my room. At first, I didn't pay attention to this user's name and age, which was not appropriate. It was immediately 1 to 2 minutes after some naughty talk with this user that my account, which had never been banned before, got banned, and I believe that was the reason why my account got banned. I understand that what I did was completely wrong and unprofessional. I have been a good model and have never had any issues or gone against the rules before since my months of working with Chaturbate. Once again, I sincerely apologize for my action of violating the rules and regulations. I hope you will accept my apologies and will provide me a second chance to fix my mistake. Please, Chaturbate.

Claimed loss: 7 month of service

Desired outcome: Please un_banned my account. Please open my account

Read full review of Chaturbate and 1 comment
Update by Xchoco
Nov 30, 2023 10:48 am EST

This is my prove of banned account

View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
I
I
igetherwetter
florida, US
Dec 29, 2023 2:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate, I have been banned and my channel name is igetherwetter. When my friend told me to do cam i didnt take it serious at all, but once i started on your platform, i found myself. I love Chaturbate. I love the social interaction, I love the relationships, the friends, the fans. All of it, even when not doing certain activities people cam to just hang out. i got 1000 followers in 3 days before. long story short I love your site. However I has co starred with the camgirl who got me into cam and i think she violated the terms or what not but They banned her account and than mine... she has even said she doesnt care to get her acount back and she just wants me to have mine if possible... the account she had was desiriabledesiri and yes its spelled wrong. my account is igetherwetter... PLEASE HELP ME. i will read every rule every TOS and make sure i conduct myself as a rep. of chaturbate... i am so apologetic. my email is xhasebxndz@outlook.com

account: igetherwetter

ComplaintsBoard
I
11:28 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

HAVE YOU EXPERIENCED A BAN? I URGE any performer who has been banned, With or without explanation to follow this link and contribute. https://www.reddit.com/r/chaturbateshutdown/ Yesterday evening I took the courtesy of monitoring the CHATURBATE website. I was concerned with some of the activity presenting on the site, CHATURBATE state they strongly...

Read full review of Chaturbate
ComplaintsBoard
A
6:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Chaturbate has left an official reply on this complaint.

Chaturbate Permanent banned

Hello maam and sir, this is sexy_ashkega22 of chaturbate and i am complaining about how is it my account got permanent banned when i am just trying to send some valid ID that i have. Its been years already and my account is still banned. I keep on emailing your support team but i don’t heared anything from you, i wanna work back on your account and please let me send my valid ID for verification.

Read full review of Chaturbate
Update by ashkega22
Nov 22, 2023 6:37 pm EST

Hello maam and sir, What do you mean i altered? This is my only account and legit one and this is my Philippine Passport and Philippine Identification ID. My printed ephil ID and card is not yet available since they are having delayed of delivery, Can you please check it and verify my accountvas i really wanted to broadcast again for i believe i don’t violate any of your rules and regulations.

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
G
12:06 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Those who control Entertainment are, indeed, evil, maniacal and ruthless. Not only that, but they also love to sell the most ugliest things. Fine. This is America and it's perfectly OK to sell whatever you want. But when you run a company which purports to platform people and you refuse to platform them based upon a set of criteria inherent in thi...

Read full review of Chaturbate
ComplaintsBoard
G
10:53 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

It sounds weird to say that an entertainment company such as Chaturbate would care less about what you're thinking and the way you choose to express your sensuality. Sadly they do. Liberal Authoritarianism goes far beyond 'social media' sites. Those who claim that USA was highjacked by China are not too far off, when you consider that a site like thi...

Read full review of Chaturbate
ComplaintsBoard
I
2:34 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Chaturbate My Account got banned - INDIANDADDY99999

Dear team...

As I was out of country... I guess / think that someone in my family might have opened / used my laptop n you might have banned it again... Please gave the reason so that I can give a clear explanation.

I have sent so many mails to activate my banned account.. but der is no response from your side.. please reply me the reason for banning my account.

I am eager to come back on cam n stream on chaturbate... Kindly consider request.

"I assure you that in future there will not happen any inappropriate things from my end and I will be very careful with my login credentials"

Awaiting your reply please.

Regards

Indiandaddy

Read full review of Chaturbate
Hide full review
ComplaintsBoard
K
12:37 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

i broadcasted on 24 oct 20203 and had no issues nor did I violate the terms of the condition during those hours to the best of my knowledge I have pretty much respected the TOS . fast forward to 2hrs later I tried logging in and I was informed of a ban placed on my account which was devastating to me I wrote back to support and I got a response of being...

Read full review of Chaturbate
ComplaintsBoard
G
1:20 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Shirley Lara: do something about this now. Your Staff is shadowbanning rooms of people they don't like for laughs. This is documented fact, as told to us from various I.T. people who have worked for Silicon Valley companies. I'm a pretty model, have an array of costumes, well groomed and exercise. I come on your site and wear gorgeous outfits and...

Read full review of Chaturbate
ComplaintsBoard
J
11:31 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Chaturbate has left an official reply on this complaint.

Chaturbate Banned without explanation or follow up communication

My account was not able to send tokens I had purchased and was told to contact Chaturbate Support. I did that, and two weeks later they banned my account . They said I violated their terms, but my account was in good standing for the last 5 years and I had not done anything other than send tokens. When I replied asking what they were referring to , they stopped replying to me. It's been two months, so I do not think they will ever reply. This is unfair as I did not do anything to violate their rules and all the saved private shows I purchased are now gone.

Claimed loss: All the private shows I had purchased over 5 years.

Desired outcome: My account restored.

Read full review of Chaturbate
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
G
2:06 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Demoralizing models by hiding them from their regulars, their friends, their followers and the general public is commonplace on Chaturbate (which is entirely ran by AI). OK, Chaturbate, we get it: you know what people like. If we buy /say /show some things we won't have sit in empty rooms for hours on end. Success = not being electronically exterminated...

Read full review of Chaturbate
ComplaintsBoard
D
10:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate My precious account has been banned.

hello.

Dear Chaturbate Support Team.

I am Lovely_dana.

I am the day after the broadcast on October 27, 2023, Korean time.

I accessed Chaturbate to broadcast on October 28, 2023, but it was confirmed that my account was banned.

I remember using a beauty mask pack during the broadcast on October 27, 2023, and the mask pack was removed during the broadcast.

It wasn't someone else appearing on the broadcast, it was just me using the mask pack.

No one other than myself has ever appeared on my broadcasts.

I told you about the use of mask packs during the broadcast because I thought there may have been a misunderstanding as to who the broadcaster was.

Other than that, the broadcast went on as usual and I did not do anything that would violate the site rules.

I respectfully request that my account be unban.

Then, have a good time at work.

thank you

Desired outcome: Unban my account.

Read full review of Chaturbate
Update by danakim
Nov 03, 2023 6:24 am EDT

I received an email from chaturbate with good news.

It said my account would function normally.

And my account is working normally as before.

Although it was my effort, I would also like to express my gratitude to complaintsboard.com.

thank you

Hide full review

Chaturbate Reviews 0

Looks like Chaturbate has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About Chaturbate

Chaturbate is an adult website providing live webcam performances by individual webcam models and couples, typically featuring nudity and sexual activity ranging from striptease to explicit acts. The platform allows users to watch performances for free or purchase tokens for tipping and private shows. It offers a variety of categories to cater to different preferences.
How to file a complaint about Chaturbate?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chaturbate. Make it specific and clear, such as "Unauthorized Charges from Chaturbate" or "Poor Customer Service on Chaturbate."

4. Detailing the experience: Describe your experience in detail. Include key areas such as:

  • The nature of the problem with Chaturbate, whether it's about billing, account access, service quality, or any other relevant issue.
  • Specific details about any transactions you had with Chaturbate, including dates, amounts, and the expected service.
  • Steps you have taken to resolve the issue with Chaturbate, including any communication with their customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as financial loss, stress, or time wasted.
This information will help others understand your situation and the severity of the issue.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Chaturbate. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts are correct to avoid any misunderstandings.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Chaturbate on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your account on ComplaintsBoard.com to see if there has been any follow-up or resolution offered by Chaturbate or other community members.

Overview of Chaturbate complaint handling

Chaturbate reviews first appeared on Complaints Board on Jan 30, 2016. The latest review Account banned was posted on Sep 20, 2024. The latest complaint Account ban was resolved on Apr 02, 2024. Chaturbate has an average consumer rating of 2 stars from 411 reviews. Chaturbate has resolved 52 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Chaturbate Contacts

  2. Chaturbate phone numbers
    +1 (949) 274-7960
    +1 (949) 274-7960
    Click up if you have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number 3 3 users reported that they have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number Click down if you have unsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number 6 6 users reported that they have UNsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number
  3. Chaturbate emails
  4. Chaturbate address
    23615 El Toro Rd № X344, Lake Forest, California, 92630, United States
  5. Chaturbate social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
Chaturbate Category
Chaturbate is ranked 8 among 45 companies in the Websites category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.