Chili's Grill & Bar
Reviews and Complaints

I went to Chili's Grill & Bar on Friday, February 26, 2016. Although the waitress was very sweet and was good on follow-thru, etc., the floor was so dirty. There was remnants of food, wrappers, empty butter containers, etc. and crumbs galore on the floor. When I went to use the restroom, you could clearly see the cooking area, which was unkept and quite a hot mess. I liked the service, but at the same time, I find it unsanitary to keep a restaurant looking that disgusting, even if it is busy. By the way, my pet peeve is a person sweeping or vacuuming while I am eating. The thought of the dirtiness being swept up or vacuumed back dust flying around my food makes me sick. Although I understand the concept of sweeping, it was still not enough for this establishment. The floor was disgusting.

My husband and I go to chili's about 3 times a month. The last 2 visits were terrible. Both of our steaks and veg were cold, by the time the mgr came to our table, we were almost done with our steaks. She offered to get us some hot fresh veg, but we were almost done eating, and we do'not send our food back. You think she would of offered us a free dessert or take something off the check to make us happy, nothing. The next visit was 2/25/2016. We had one of the worst waitress ever. She never said hi, just what do you want to drink. We both ordered 2 Arnold Palmers, that tasted like water, so my husband told another server, who told our waitress. Well she took them to the back and added more lemonade, so now were drinking lemonade, not an Arnold Palmer drink. She was pregnant, but no excuse for being sooo rude. No thank you at all. No wonder why this location has only 2 stars. The management is terrible, and for dinner the food is terrible.

On Jan 20, 2016 at 6:15pm, My wife and I took our daughter and her boyfriend out to a movie and a dinner next door at the Glendora Chile's. Our waitress was lauren and food server was teddy. The restaurant was not crowded at all and we were set to celebrate my daughter's 26th birthday. The food came on time and my daughter asked lauren for some pico de gallo. Lauren never came back! I had ordered the unlimited enchiladas and Lauren never returned as i finished my plate. We did notice that lauren went to the table behind me at least 3 times and that group was seated after us. The hostess did her best to not look at anyone already seated as she walked thru the area. Finally, after about 35-40 minutes, we waived down teddy. i asked for the next order of enchiladas & the pico de gallo for my daughter. He asked had lauren put in the order for them & I told him she had not come back since we had been served. we waited another 10-15 minutes, paid our bill on the remote table top machine and were getting ready to leave when she brought the enchiladas boxed. For the first time in my life, i did not leave a tip. Google Chiles Complaints. Called the manager and corporate! "Oh, we're sorry..the day manager said, 'we'll send you some coupons"..." How about a refund or come back & have a better dinner on on us. Worst service ever! A real lack of concern by management or corporate. yet when you google Chile's complaints...seems we werent the only ones that got horrible service!

My oh my! The manager "jason" didn't even say "sorry" he (Manager) brings me a towel and a club soda after the waitress waste barbeque sauce on my green dress. This particular sunday i had to sing at another church. I gave the waitress my business card for her to have the manager call me asap! My dress was a personal loaner dress for the show that night. I had to pay got of pocket for cleaning! I've called the restaurant never has the manager called back! Please train your waiter's and your waitress!

As admirable as it may be that Chili's has their "causes", it is despicable that they drive their agenda through deceit. I was just "blocked" from Chili's FaceBook page, my commment removed which you can see here:

"Chili's is becoming another Fox News outlet. I'm still incensed by their new policy of "no e-cigs permitted". It's fine that they have banned them. I get that...their choice, but...what is wrong is that they are telling their customers that the FDA has banned all e-cigs. This is an insult to customers who happen to be up on the news and know for a fact that they have not been banned by the FDA. When I asked Chil's corporate for a copy of the FDA ban they essentially told me that as far as they were concerned the issue was closed, no need for further communication. I love how Chil's has their head in the sand on so many issues and willingly misleads their customer base."

My wife and I went to eat at Chilis for lunch and nobody was in the restaurant apart from a hostess and two waitresses that were drinking at the bar when we walked in. The hostess greeted us and told us we need to sign their guest book and provide our name, address, telephone number, and e-mail address prior to being seated. We told her we didn't want to and she said then she can't seat us.

My family and I decided to have lunch at chili's today despite the fact that we all know they have terrible service. We thought with them not being so crowded it'd be a little different. It was not! My fiance and I shared a glass of tea because they were so slow with the refills, also I found a long hair in my pasta. When I explained to the manager what I'd found he only offered me another plate of pasta, no discount or comp. I was appalled. I decided to go to the restroom which has a clear view of the kitchen and noticed all the workers in there were girls with long hair and NO HAIRNETS or even hats! I cook for a nursing home and we are not aloud to even be near the dining area without a hairnet! That is so unsanitary! Needless to say we will never go back to chili's in tupelo ms.

The waitress was careless and rude. Horrible expierience. If I go there again I will ask for another person to serve me. Her name was elisa.

My husband and I called in our order to the Weatherford, Tx Chili's. Because we've both been working very long hours and were exhausted, we ordered extra so that we really had no worries about having enough and having leftovers when we returned home. We spent $50 for two people! We were absolutely fine with the price, but I think when someone spends that much, the order ought to be correct. Upon arriving home, I not only find that the sides are incorrect with my meal, but the flavor is less than appealing. I'd ordered a large side of ranch dressing, which we didn't receive. I ordered a drink to go and got something completely different, my husband's meal lacked very much appeal, as well. When I orders my meal, the girl asked if I wanted the usual sides that come with it. I said yes. Instead, I got nearly tasteless sides from two other meals.
I'm truly disappointed in the food's representation, flavor, portion size, and the fact that about four things were completely wrong with an order we spent half one hundred bucks on! Very poor job, Chili's!

On Saturday, August 4, 2012 I went to Chilis restaurant with my family. The four of us stood for 10 minutes waiting to be seated in an empty bar. When we finally got a seat, we waited another 15 minutes for a waitress to acknowledge us to come and take our order. The whole time we waited, there was a group of 5 waitresses laughing and talking in the corner. When the waitress finally took our order, she was very rude and tried to rush us along. My sister asked a couple of questions about your promotional "2 for $20" deal and was given incorrect information about it. (we found that out after we got the bill). We waited for our food for another 20 minutes, which was a little frustrating for 2 reasons: 1.) We had to be someplace by 7:30 pm, 2.) My boyfriend and I only ordered appetizers. When we kept looking for our waitress, we could see her once again in the corner with 4 other waitresses laughing. They were laughing so hard that someone had to come and tell them to be quiet. Our food and check arrived at the exact same time, which I feel was rather rude. Chilis has always been my favorite restaurant to go to, but after the experience we had on Saturday, we will no longer go there.

It appears that Chlie's got a hold of my complaint and removed it from the site. I am glad I had a copy of the complaint on file so I don't have to type it again.

I have had mostly good experiences at Chili's up until today. Today I had the WORST experience ever at a Chili's restaurant at the Fayetteville, AR location. First off the wait was terrible. Me and my husband waited a whole hour to get seated. Then when we ordered chips and dip as appetizers and those took forever to get there. It also took too long to get our drinks. When we finally did get our drinks my Diet Coke tasted all watered down". I sent it back just to get another drink that came just a little less watered down|. When I went to the restroom between getting our appetizers and the main course, the restroom was filthy nasty:. Some woman had also peed all over the floor and it was going everywhere|. Plus there was dirty diaper with ### all over the changing table". I went straight to my waitress and alerted her about it all/. She said they were aware of the situation, but were too short staffed at the time for someone to go and clean it up, . The meal was less than satisfactory and tasted uncooked;. We hardly ever saw our waitress and left 2 pennies for her tip

I have had mostly good experiences at Chili's up until today. Today I had the WORST experience ever at a Chili's restaurant at the Fayetteville, AR location. First off the wait was terrible. Me and my husband waited a whole hour to get seated. Then when we ordered chips and dip as appetizers and those took forever to get there. It also took too long to get our drinks. When we finally did get our drinks my Diet Coke tasted all watered down". I sent it back just to get another drink that came just a little less watered down|. When I went to the restroom between getting our appetizers and the main course, the restroom was filthy nasty:. Some woman had also peed all over the floor and it was going everywhere|. Plus there was dirty diaper with *** all over the changing table". I went straight to my waitress and alerted her about it all/. She said they were aware of the situation, but were too short staffed at the time for someone to go and clean it up, . The meal was less than satisfactory and tasted uncooked;. We hardly ever saw our waitress and left 2 pennies for her tip

Poor managment? Poor customer service? Well we couldn't get served! We waited patiently, but still no service. A waitress did stop by our table with a buch of dirty dishes and spit out some words that didn't make sense because she was talking to fast! Oh ya, she was trying to turn her tables over so she could make some money! Well this table walked out after I watched 2 other tables get sat, drinks on the table and free chips and then there orders getting taken! Looks to me like this server is used to having this section all to herself but if she cannot handle it you will loose customers. You lost one here. We went accross the street to applebee's and the waiter there was very attentive and the manager was even walking around the dinning room making sure everything was gonig smooth! Don't go to this chili's if your hungry because you wont get feed!

On Aug 13th my husband and I went to the Chilis located in Houma, LA (70360). I had to talk my husband into going because he had eaten there a few months ago and was very unimpressed with the service and the food. I wanted to try the "two for $20 ribs" so I told him we should go to dinner early so it would not be busy and see if he had a better experience. We entered the restaurant a few minutes after 4pm. We were told by the hostess (who never once smiled) there would be a 15-20 min wait. To my left I could see 10 tables, some clean, some just needed to be wiped down and some with dirty glasses still on them. Out of the 10 tables, 1 table had customers. To my right (the bar area) I could see 12 tables with 2 tables with customers. Several people came in and some looked around and decided to eat elsewhere, some went to eat at the bar. During the 30 minutes we waited only 2 additional tables were seated somewhere in the back of the restaurant. The discussion between the waiting guests was how we could not believe there were so many tables available, but so few were being seated. It was amazing to me the waitstaff did not seem to be concerned either, even though they only had one or two tables in the areas I could see, with customers. At the end of our 30 min wait I finally asked to speak to the manager. A very nice man by the name of James came to the front and asked if we were being helped. I explained to him the above concerns and his takeaway was the hostess had told us we were going to have a 30 min wait. I explained that she had said 15-20 min, but that was not the point I was trying to make. Again I showed him the empty tables to the left and right and explained that two other sets of customers had been waiting longer than us and that made no sense for the number of empty tables and adequate staff. He apologized and we left to go next door to the Outback (I found out they have ribs also). Outback was much busier, but there was no wait. We were seated immediately by a very friendly hostess. Within 10 minutes we were eating our salad, bread and had our drinks. The two experiences were completely different. I remember several years ago when Chilis was one of our favorite restaurants. Now we will not waste our time ever going back.

Ok so yesterday my boyfriend and I went to this Chilis place near I70 in aurora for dinner. It was the worst dinner experience ever. First we told the hostess that we wanted a booth and she kept insisting to put us at a table because it would ruin her order or something! After 5 min of her arguing with us and me STARVING i told her that at this point all we want is to just sit down no matter where. Then she said it was up to us! If it s up to me to begin with why are you standing there arguing with me for 5 minutes!
Anyway, she finally sat us at a booth and the waitress came...we got our drinks and placed the order...
An hour later we stil didn't have our food! Turned out the waitress FORGOT to place the order in the kitchen for half an hour! She was super slow and did not come to check on us or offer us coffee or water refills the whole time! It was soooo terrible that this was our last visit ever to Chilis! Worst customer service i ve ever experienced!