Chili's Grill & Bar
Reviews and Complaints

I ordered the 2 entree for 25 online pick up order. My order consisted of chicken crispers, one plain, one honey chipotle. The plain chicken crispers were very greasy . I also ordered onion blossom also greasy, and fries were not crisp. I was just not satisfied with my order at all. I believe in if you wouldn't eat, you shouldn't serve it to a customer.

the ad currently running on vudu is horrible. the general public is fickle and there are just too many dining options available. i feel like if i hear and see that damn comnmercial about trevor the annoying neighbor kid, who looks like an ugly lesbian btw, with that off key jingle and those freaking cowbells? well, im just going to lose my [censored], ong its playing right now.. it makes me want to never eat at chillis ever again. ever ever ever.

Very POOOOOOR SERVICE at Jacksonville Airport!

Food I ordered came out 20mins after my friends got their order.

Received my check before I got my food.

After they were done eating I was still waiting for my order and the waitress asked if we want our checks.

Steak was RAW not medium rare.

I asked for a spoon it I never received it

Waitress told me to put my steak on a smaller plate so the cook can cook it some more. She should've taken the whole damn plate.

The 2nd steak I got was RARE not raw but rare.

While I'm starting to eat the waitress comes over and asks if I want her to run my check...

****She never asked if we want water, refill or another drink. (We got the orange juice box)

Our waitress heather stressed too much for such a very little restaurant with just a couple of people. I had to stand up and go to the register to pay but was told I had to wait for our waiter. I was pissed we've waited for her and she knows cause she was at the bar tending to other customers. After her other co-worker got ahold of her she comes over and says nothing. I'm usually a big tipper but that [censored] pissed me tf off. ZEROOOOO TIPS for Heather!

I went to this Chili's the other day, and wow it was bad. I sat at a table and waited. About 20 minutes later I find a loudmouthed waiter who yelled at me for no reason. I ordered a meal and it came back in 10 minutes, but it was extremely undercook to the point that it was raw. I then gave it back to my waiter and payed the check. Though I did talk to the manager, and she was unresponsive sitting there like a robot. I am never going back to Chili's. 👎💩🤡

On Oct. 21, 2019 my wife and I stopped for dinner at Chili's in Kohler, WI. We dine there at least 3-4 times a month as we have for many years. This visit was NOT uneventful. We arrived between 6:30 and 7PM. Our server, JO-JO was very good. My wife had gotten her "chicken finger" dinner as usual. This time the fingers were over cooked and very hard to bite into and chew. Due to it being after 7PM we didn't have time to have them replaced. My lg. ribeye steak came perfectly rare as ordered...but I found it was coated with way to much seasoning making it extremely salty to irritate my mouth, gums and tongue/lips. Upon trying to consume this steak, I had great difficulty in cutting the steak as it was full of gristle throughout the entire steak. Chewing was entirely too hard as well due to all my upper teeth had been all removed 2 months prior. It took quiet some time to try to consume this meat. By 8PM my gums and mouth was extremely irritated! Preventing me to eat anything further...except my great piece of Cheese Cake w/strawberry! We had paid $60 including the tip to Jo-Jo. We survive on a very tight SS budget and yet we pay your much too high prices. We are 'hooked' on your burgers, fries. and grilled shrimp. Followed up with 2 slices of Cheesecake! We will remain loyal...but 2 complimentary dinners should be considered--Thanx-70 years old and counting down...

I called ahead tonight to make sure they were showing the MLB playoff game on the main screen with audio. The manager assured me that was the case. But when I got there there was one woman who wanted to watch a college football game so that was what was on the main screen. Next time I will go to one of the other sports bars in town that will always have the playoff game on the main screen with audio...

Restaurant was dirty there was a smell coming from somewhere inside the restaurant ( sewer or garbage). Floor looked like it has not been mopped in moths their were fruit flies all over in going in not only our food but other customers plates. The bathroom was filthy and smelled of urine. More then likely we will not return to that location due to these reasons.

Your 2 for 25 is a joke chicken fajitas not what I was served the picture on your website isn't what I was served, food all out of order veggi with steak not cooked .Waiter is going to stand there and argue with me saying this is fajitas I waited tables for over 25 years now an executive in sales when asked for the check he throws boxes on my table to take leftovers home are you kidding I wouldn't feed this to my pets.You had a line of people waiting to come in I would not recommened your food to anyone,

Melanie Farris