Choice Home Warranty
Reviews and Complaints

I am a HVAC technician and I worked very briefly with Choice Home Warranty. Within less than 2 months we removed ourselves from their program. Every client we came in contact with told the same story. They pay for a service but are always denied. The Claims department makes technicians jump through so many hoops and sit on hold for hours and then say that nothing is covered. When we complained to a supervisor ( Alexandra Soto ) we were told that the clients know what is and isn't covered. I tried going over an invoice with her and she kept changing the amounts that were covered. I suggested she use a calculator and she informed me she was a CPA and had excellent math skills. I looked her up on google and found her LinkedIn profile and according to her own profile she has a degree in Criminal Justice. I guess when you are cheating, steeling and lying to customers as well as contractors a specialist in criminals is a good thing to have. DO NOT USE THIS COMPANY OR WORK FOR THEM.

I am currently shopping for home warranties for my first home and have submitted for quotes for a few companies. Choice warranty was the first to call me back and I spoke with Ezra. I told him I was at work and could not speak and he said it would only take 30 seconds to complete the transaction. I asked him to email me some information and he said he did not have access to the internet (even though he already sent me an email) - just a tactic to keep me on the phone I am sure. I asked for him to call back and he did. In the meantime, I did some research and read some poor reviews so when he called back I told him that I no longer wanted to move forward with the service and he kept pressuring me. I also told him I did not like that he told me he couldn't email me and he just said oooooooh kaaaaaaay and hung up on me. I am very glad that I did not move forward with this company if this was my first experience.

I paid for a year of service. The first time I went to use the service, it has been a nightmare. I have tried to get my garage door fixed for almost a week now. I have called and sent emails over 40 times with no resolution. They had me call two different service companies and neither returned my calls nor showed up. What kind of service providers are they using. That should tell you something about this garbage company. The salesman Elliot Morgan who sold me the policy told me to call him if I ever had a problem. He responded once and told me he didn't like me questioning the integrity of him or the company. He will not respond to me at all. Another sign you should stay away from this garbage company. I've reported them to the BB and the State Attorney General's office. They didn't care. Just go to the BBB and you'll see thousands of complaints.

My a/c compressor went out it was locked. The ac tech's report was normal wear and tear no rust. They said I didn't service the unit.

I have every year. Last one was 5/04/15 I live in southern az, where it gets above 110 degrees they refused to pay said compressors should last
18 years. All a/c manufacturers recommend replacement between 8-10 years depending on the climate. I plan to get a lawyer.

The a/c company they sent me last year said they owe him $3, 000.00 for labor and parts he used. He had to stop working for them. I paid 2200.00 for a new unit. Be smart do not ever buy a service contract from them, they lie.

My central AC unit stopped working. Choice Home warranty sent an AC "specialist" to diagnose the problem. He stated that the compressor was bad and had to be replaced. Choice Home Warranty refused to honor the claim stating that it would be impossible for the compressor to go bad. I had to call Mark Air In Fayetteville NC. They diagnose the problem and found out that it was not the air compressor. They repaired the unit and it's working fine. I cancelled my policy with Choice. They are nothing but a bunch of crooks!

Beware of this dishonest company.

I have home warranty with choice home warranty contract#[protected] and recently filed a claim #[protected] for my air conditioner
(Make: bryant, model : 561cj042-a) when it stopped working.
The company sent the technician who diagnosed that the compressor had failed due to the reason "shorted to ground".

Normal life time of this a/c is about 12-15 years as per the technician and this a/c has been running for almost 19 years
Which reflects the maintenance I do about the appliance.

But choice home warranty (Chw) is denying the claim saying that the unit is not properly maintained and invoked some fine print
Saying that it failed due to rust and corrosion which is not at all mentioned by the technician who attended the unit.
And now chw is trying to buy me off with a cash offer of $500 in place of $2500 worth a/c unit.

I see that chw has denied claims like this multiple times for various customers with the same reason and I see a pattern of malpractice.

Please note that this company is engaged in just providing some repair work but does not really replace any broken appliances.
It always finds some reason to deny the claim when a unit needs to be replaced. So it not exactly a home warranty company but charges premium like one.
Heard from some of the contractors that chw advises them to change their report to suit the requirement of the company so that it can deny the claim.
I see the chw is already penalised by nj, division of consumer affairs and has been advised to change its business practice.
Inspite of that and more than 1000 complaints in bbb and bad reviews in multple sites, chw is continuing with its malpractice.

Please beware and research yourself well before wasting your hard earned money on this fraudulent company.

Thanks
Gururaj bhat

Bought an older house recently, so Realtor advised getting a Home Warranty Plan to cover my appliances through Old Republic, with $100 Service Calls. Had problems with dishwasher not draining, and dryer not heating up. Company scheduled Bay to Bay Appliance Repair. Tech came out telling me water in the dishwasher was normal, and there was nothing wrong with the dryer, just use a different setting, and made inappropriate personal comments. I told him the electric company said it was the heating element, so he finally said he would have one ordered. Called Old Republic to complain. They said they would obtain a different repair tech. Bay to Bay called me to set up a 2nd appointment, but told me they were not told of any problem, or sending out a different tech., but would do so at my request. Old Republic does not seem to be ethical if they do not follow through on their promises!

This episode covers three months and two appliances. 1. When my washing machine broke they sent a repairman who said it needed to be replaced. Choice Home Warranty said they were sending me $299 to replace it! This was June 2015 - But it could not be replaced for that little money. They said $299 was their cost to replace it. Okay, where can I get the washer at your cost? "You can't" they said. You mean I cannot buy a washer for the price you say you pay for one? "Yes, that's right." They said. What a rip off! 2. So I bought another washer and waited for the check. It didn't come. 3. Then in July 2015 my dryer needed a new gas regulator. A man came and replaced it. I had to pay the $45 fee to him. He said it also needed a new vent hose to go outside. That was $150 and Choice did not pay that. I called Choice and asked why. They were irritating and I said I would cancel if they didn't pay better. (They had taken my $40 monthly fee just 4 days earlier. Therefore I would be cancelling beginning the next month - August). The guy on the phone said my $299 check from June for the washer was waiting to be sent and he was revoking it and sending me a "prorated monthly fee back." What?! I did not ask for it to be cancelled for July, but for August. (I was still waiting for my check to come). They hung up on me. Even the repairman (for the dryer) had said they were a ripoff before he had left. I would go to great lengths to AVOID DOING ANY BUSINESS WITH THIS COMPANY ON ANY LEVEL! TELL YOU FAMILY AND FRIENDS TO A V O I D THEM AT ALL COSTS!

My oven stopped working in the middle of fixing dinner. The next day I called Choice where I had had been with for 2 years and explained the problem. The next day I had a service man out to take a look and he determined the control board was bad and it would take week to get the part. Next day I received a call from Choice telling me that the control board is not longer available and that it was only worth $180.00. They would not replace the oven as they suggest in their sales literature.
I have been paying $400.00 a year for protection and the first time they are faced with a bigger expense; they weasel out and refer to the contract language all the way in the back of their book.

I am thinking class action as I see they have done it to hundreds of others.

Bought choice home warranty and the first call was for plumbing, they charged me $60 for the service call and said the shower head was too large for the pipe, and it wasn't covered. I called a regular plumber, they said that wasn't the case and fixed it for $70.
Called the home warranty again for my AC and cannot get a person to take my call. 117 degrees outside. They are terrible. Had to pay a full year upfront and I got totally ripped off.

As far as the customers they holders of home warranty policies, after talking to them about their plumbing issues and discussing with him what choice home warranty covers and what they don't cover, , , they all say they have been misled, not just one, but every single one of the 56 customers I have been in contact with through service calls from choice home warranty...
They will cover a garbage disposal replacement as long as I ( plumbing Contractor) pay for it out of my own pocket... They assured me that they will pay me within 90 days of my invoice... But after listening to their customers, I'm thinking that might be a mistake – no thanks!

BUYER BEWARE! This is the WORST home warranty company that I have ever dealt with. I have had this warranty since July of 2014. I called on 5/18 to have my air conditioner fixed. First, they couldn't get a technician to come until two days later. Then, when he came he said it was a compositor unit on the AC was bad, he replaced it (about $10.00) and I paid him the $45.00 service fee. When the house didn't cool down, I called him back and he would not respond. Called Choice Home Warranty, they said that they would send him back out. He now diagnosed the problem as a bad compressor and it would be 1, 200.00 dollars to fix it.. Choice home warranty denied the claim. Said it was not covered because it could be a manufacturer defect, or power surge, or not doing proper maintenance. I maintained that unit every year. They are liars, cheats, and dishonest people at this company. Someone needs to put them out of business. I encourage everyone to file a complaint with the Government Consumer Protection Office (www.usa.gov), the federal trade commission, and the better business bureau. Also, the technician that came to my house told me they won't pay them for the work they performed either. This company is pocketing the money from warranty policy premiums and not owning up to the agreements that they made with the consumers. If anyone wants to do a class action suit, I'm in!

We have had this company for 2 years this june. Have only had to use it once that they repaired was my garage opener. My freon has gone out for my upstairs unit. They have been out here to put freon in 5 times including last month april, no one asked the tech to check where the problem is so 4 days ago when we filed a request the tech came out yesterday late again no call to say when and why he was going to be late. He said that we needed freon and i said i know but it is time for a new unit. He then said that he needed to see where the problem was coming from really after 5 times. Checked it out and ordered the part and the company choice home warranty said it wasn't covered the coles in hvac were covered and it was neglect on our part hell we didn't put the ac in who knew. They need to be charged for them taking all of our money. Sign me up. Email me please. . [protected]@yahoo.com. Blast them on social media as well!

I filed 2 claims on April 29, 2015, one for my broken front loading washer and the other for my oven. Let me just say they denied both, but the oven claim is where they really got creative. I was told that the technician reported that the control board of my oven went out. This caused the oven to malfunction while self-cleaning and catch fire. Get this they denied the claim based on the secondary fire (which is not covered) even though the technician reported the malfunctioned (brain). After I complained enough they offered me $91 to replace the control board of a totaled oven that the firemen, had to break the glass and door to put the fire out on. The technician reported the stove as a total loss. So after arguing with them to no avail, I told them as soon as my claim was settled I would be cancelling my policy. I was told by Warmesha that even though I was paid for the entire month of May, if I canceled then on the 9th of May, not only would I not receive a prorated refund, they also would not honor the existing claim and send me the $91 check. I argued that the claim/ incident happened during a time that I had coverage (April 27, 2015) and in fact I am still covered. They insisted that their policy stated that if I canceled they didn't have to honor my claim. So I said send me my check and then cancel my policy. Warmesha stated it didn't work like that, if I had any intention of cancelling, I would not be paid. Warmesha then stated that SHE was going to cancel my policy; I explicitly told her not to cancel, just send me the money ($91) for my claim and disconnected the call. This was 5/12/2015. I called today 5/19/2015 to check the status of my claim and was informed that my policy had been canceled by WARMESHA at MY request. After speaking to Michael ID #1852181 I was told that my policy would not be reinstated and my claim would not be paid since I was no longer a customer of CHW. I requested a manager and got Jose ID# 1852180 and was then told, that they never should have offered me any compensation and he was rescinding that offer. He also stated that he would try to reinstate my policy; I declined that offer and instead asked for a refund of my May premium. Jose stated that even though Warmesha canceled my policy against my will, they had not assessed me the $50 cancelation fee, if I insisted on a refund of the 3 unused weeks he would then apply the $50 cancellation fee. I then informed him again that this call as well as ALL previous calls regarding this claim was being recorded. He promptly hung up. This company is a SCAM, they are in business to collect premiums ONLY. Their moto is “you get more and pay less” the truth is you pay less and get NOTHING. Unfortunately, I didn’t check online reviews BEFORE signing with the company. Do yourself a favor and check ALL reviews and complaints and GO WITH ANOTHER REPUTABLE company. All the complaints are the, same premium collected, claim DENIED. I am contacting the AG, the BBB and any other legal recourse possibly available to me. I am going to diligently try and get a class action law suit filed against this fraudulent company. I f I could give ZERO stars I would, unfortunately like everything about this company you have to give them something.

Your sales representative Ezra phone number [protected] needs to take customer services classes. He's rude and very unprofessional to his customers. No wonder so many bad reviews on this company. I do not want to be associated with this company if they employ people of the nature. He hung up in my face! When I called him back, he picked up and hung the phone up. Horrible, horrible service and unacceptable!

BEWARE! I know this company appears tempting because of the lower rates. I fell for it and got a major screw job. They will honor the small claims. But once a big one comes, they will flat out refuse to pay. You will hear one of these two excuses, "pre-existing condition" or "failure to provide proper maintenance". PEOPLE, PLEASE LOOK AT ALL THE BAD REVIEWS. And if that's not enough to convince you, even the NJ Attorney General is trying to shut them down. The company is owned by a group of slick, greasy East Coast lawyers. They have their local BBB in their pocket and will skirt any small claim lawsuits with a bunch of fine writting in the contract. BE SCARED, BE VERY SCARED!

There was a leakage in our kitchen sink and bathroom sink. Called several times but no plumbing services would pick up the call they assigned to. One of them picked up and scheduled an appointment but never showed up. Finally I called Benjamin Franklin plumbing services and within few hours the guys came and fixed the problem and at the same time called and updated to Choice home warranty agents. I made a payment for USD 409 for the services. The agent then tells me that the charges are not covered by the policy and they will pay only 127 that too of their good will. I realized that this is all gimmicks and they are big cheats. These people should be put into jail for taking coverage money upfront and providing false promises. No one takes action for this kind of harassment. They are a big Cheat and they are trapping innocent citizens into this false play. Finally I had to cancel my service and will see if I get my my money back, if not I will file a law suit against these cheats.

fi started getting emails from this company in January 2015 I unsubscribed 25 times I've called the company at least 15 times asking them to stop sending the emails and yet I still keep getting the emails. If they were the last company on earth and I needed repairs I would not use choice home warranty. this company to me does not have any respect for people's privacy

We all need to come together and form a class action lawsuit against CHW. I called CHW about many of my kitchen electrical outlets going out one by one. I told their Representative there are three GFI outlets in my kitchen, why I don't know, but the problem seemed to start with them. The last switch to go was the dishwasher outlet. They sent out an electrician who only looked at the GFI outlet although I told him about the other outlets that don't work and told him about the outlets for the electric stove, the microwave oven which do still work and about the last outlet to go out in which the new dishwasher was plugged. I asked if he would pull out the dishwasher and refrigerator to check those outlets too. He would only look at the 3 GFI outlets over the counter top. He took the cover off of one, managed to reset it, although they wouldn't reset when I tried to push them in to reset them. He said the problem is that the outlets would need to be rewired as this will happen again, however, they should be working for now. I told him the dishwasher outlet must not be working because I can't turn it on. He said he was going to call in the situation to CHW to see if they will cover rewiring the electrical system, then both CHW and he would get back to me. He asked for the $45. I could feel the scam right then. He was exaggerating what needed to be done to increase his payday. He didn't care whether CHW paid him or not because he thought he had me over a barrel and could just get me to pay him. That seems like from these other complaints that is how CHW works anyway. It's just that there are some of us who don't fall for the okee-doke. We all need to come together and file a Class Action Lawsuit against CHW. Anybody know of an attorney?

I came home from church after Ash Wedenesday services to find my furnance not working. It was almost 10 pm - 11 degrees below zero (actual) with a wind chill of 28 degrees below zero. I was worried that our pipes would freeze. I called a company and they came out and saw that there was a danger in leaving everything connected so they disconnected everything. The next day - I called in to work and had that company come back out. I called Choice Home Warranty and explained what had happened and the customer service rep also spoke to the technician. He gave me a claim number and emailed me a reimbursement form. A new furnance was installed and I mailed all the information to Choice. Because I did not call them on Wednesday night - even though it was very dangerous with the weather they would not even reimburse a partial claim. Very, very unprofessional of them.