Chowking
Reviews and Complaints

October 05,2023

8:30am

The service is very slow like snail. My order are just 2 fried shomai chowfan and 1 shopao. It takes half an hour! And when I order, the cashier is not even there! They didn't even think to move fast because some of their customers works in a call center time is very important. And the one that makes me more mad is the shomai is not fried. I waited half an hour then my order disappointed me. It's take-out that's why I checked it when I'm home already..

Hello,

I am writing on behalf of my brother, who is an employee at the Chowking establishment in San Jose, Occidental Mindoro. Unfortunately, he recently suffered an accident at work, resulting in burns to his feet. Despite the incident occurring during his employment, neither the boss nor the manager has acknowledged the situation or provided any form of compensation.

Please do something. Your staff name IZA of chowking manila 2nd floor is talked to us so rude! We went there at exactly 8:30pm when we are about to order she said only take out order is available then nakiusap kami na saglit lang kme very quick pumyag namn sya pero sa labas daw kami kumain at nakapang take out na daw yung gamit nmen na kakainan. mataas na voice nya parang galit kinukuha orders nmen. Tapos kami napapansin na nmen pero hinahayaan na lang nmen nung magbabayad na kami thru gcash nagalit sya wala daw gcash so ginawa nmen cash nung iaabot na yung pera exact amount lang daw at wala ng panukli. Then i asked her to please lower her voice then biglang sabi nya ganun daw talaga boses nya. So we cancelled our order due to her customer service. She even insisted us na ganun daw talaga boses nya parang galit. Please make some action regarding my concern! Customer service is a big thing. I need action for that. Binastos nya kami and many people saw and heard it.

I ordered on sept 21, 2023 at 11:08am thru apps and paid it thru online apps too (gcash), but until 12:04pm I haven't received my order, so I called the store chowking iba zambales branch. Then a girl from the cashier answered and told me they don't see my order thru apps and told me she will call me back again to check for my orders. After 15mins no calls back and so I called the store again and a guy named jhonel rason who he told me the manager of the store that they were preparing my orders and I asked them what happened it's been more than an hour and answered me that they have internet connection problems and I need to wait for another 30mins for the delivery? My side is... You should have other options if you are using apps for ordering foods, 12:42pm delivered my order without any apology.

I ordered beef chow fan with beef siomai, however the cashier mentioned that they only served fried for beef siomai and when asked what drinks i was under the assumption that the drinks was included in my order. However it was an upgrade and even mentioned that the only available size for pineapple juice was automatic for a medium size.

I felt forced to pay more than i expected to pay as it was not clearly stated that it is a diff or an add on. The cashier was pushy. Her name was included the receipt.

We ordered chicken lauriat and 1pc Chinese style fried chicken but the chicken has a foul smell. You’ll know if the chicken has gone bad by just smelling it. We’ve been eating in chowking and ordering their chicken but this was the first time we were served a spoiled chicken. The crew actually gave me a newly cooked chicken but it was the same! worst it’s not thoroughly cooked. The manager even had an alibi that the smell was due to the 5 spice. I also cook and know the difference of spoiled chicken and not.

Good day, I would like to report an incident that happened earlier this day. We went to Chowking Robinson's Malolos to have our lunch. We already expect high volume of customers coz it is Sunday, but we didn't that after waiting for along time, the food that they served was very cold. The soup was not even a little warm, it was very cold and the rest of the food are also cold.

I hope that you'll be able to resolve this kind of situations because it was very disappointing.

order time:13:25

order served:14:10

Date: 08/16/2023

Time: 08:59

OR#[protected]

Ck1024

I ordered a medium halu halo and it took them almost 30 minutes to serve it. There was no customer in front of me. When I received it, it was small size. Staff are very unprofessional and unfriendly. They don’t talk to you eye to eye when I confronted them. I always visit this place whenever I visit Vigan City from California, USA. This was the first time that this incident happened to me. It’s a shame.

Hello Chowking.

Saw this current promo of yours, online. So I immediately run into my App to order food for dinner for my kids. It says there that for 8.8 Promo, we can avail of the 3 siopao with P88 off with just a minimum order of P399. Likewise, by using the promo code “CKDELIVERY88” the delivery fee will be waived as well. But nothing worked.

So I asked the store about it. But they apparently suggested to just cancel my order. So they can raise it to you Marketing Dept first. But I refused to do it. Reminding them that what we have placed for our order is not clothes or a shoe. We ordered food because we are preparing for our dinner tonight. Something that could not wait until the next day until you have a firm solution for the matter.

I am just disappointed client being a regular patron of your product.

So I hope you could resolve this. And come up with an acceptable solution.

You may also find the copies of your promo being posted online, and the payment which I made for our order using my GCash acct.

Thank you in advance.

dsm.[protected]@gmail.com

I actually order

• 1 Spicy chaofan w/ chicken and drinks

• 1 Spicy pork chaofan solo

But I received

• 2 order of 1pc chicken w/ drinks

• 1 longganisa breakfast meal

Actually it was fine for me because I received a product more than for what I want, its just the thing that my mom was craving for a pork chaofan but she will gonna eat is a 1pc of chicken. that is so inconvenience, I hope you make it right. I already report it on foodpanda and they already gave me a refund, I was giving this feedback for y'all to learn for this mistake. Thankyouuu

I complain for Chowking Tondo branch near Sto. Niño Church. I've waited too long until the guy get my order nor greeting me first as one of the customer service etiquette (I was the only customer waiting). Got the wrong order for CF3 fried siomai instead steamed siomai was served. Poor customer engagement and lack of staff. Very not satisfied. Did not enjoy my meal at all.

P.S. My mouth was cracking for all of the egg shells on the Chao Fan.

Today, August 10th, 2023, we dined in Chowking Santana Grove. We ordered the typical Chao Fan with siomai.

However, we were dismayed that the chili oil that they serve is more of a "bagoong". I can say by the smell and taste that the sauce is not a chili oil.

What's even disappointing is, they didn't inform us that the regular chili oil is currently out of stock. Yet, they served "spicy bagoong".

The bagoong is not a suitable sauce/dip for siomai. But what's more concerning is, it contains seafood. There are customers that have allergy to seafood. What if it causes allergy? It's a health risk.

They should've just informed us that the chili oil is unavailable and we could've looked for a different place to eat.

Hi gusto ko lang po sana iinform na yung product na nadeliver samin today (Pork Chao fan) is sobrang tigas po ng kanin, halos lahat yung 3 ordera same na ganun ang kanin. Sana magawan ng action yung gantong bagay, hindi po ako galit pero madalas na kami po na experience na matigas ang kanin ng chao fan yung parang hindi naluto na kanin po. Thank you I'll wait for your feedback po

NAME:Noemi Apellado

CONTACT NUMBER:[protected]

CHOWKING BRANCH: Sm Calamba

DETAILED COMPLAINT: Good Day! I want to inform you na Hindi binigay Ang resibo ko nung cashier. Since nakisuyo lang ako na intake out ako Ng food nung cousin ko. may Isang meal na wala don sa biniling food. Tapos wala pang resibo nakakadismaya nman. Pag dating dito sa bahay chineck Hindi binigay yung Food na take out at resibo. Tapos parang galit pa daw yung Cashier. Hindi na check yung food? Why? First of all madami syang but it na gamit second. Hindi na Namin. Responsibility yun third. Before ilabas Ang food make sure you complete the order of your customer and yes twice na to nangyare . Nung una Hindi ako nag complain dahil baka nag madadali lang talaga kaya nakalimutan. Pero Hindi eh kundi ako mag co complain baka maulit pa to sa iba! .Thank you!

No available Halo Halo when we came in 08/05/2023 & 08/06/2023. The ambience is so, hot air-condition is not functional. The promise time given is 10 minutes only and base on the receipt time stamp is 3:08 am we received our orders 3:38 already. Since we waited, we're expecting that our Food is hot and fresh but to my dismay only half of it are fresh and hot the half of it is cold and gummy. Buchi is one of my favorites since it is not available on other sister company of this fast food. It summer! Halo halo must be available at all times.

They told us that we have to wait 15 mins for them to prepare our food, but almost 2hrs have passed we still didn't have our food in our table, its frustrating that we have to wait such long hour while others who ordered later than us had been serve ahead of us, we ordered at 12:33 pm until now it was 2:19 still we didn't have the food in out table.