Chowking
Reviews and Complaints

okay, so i am not about to complain but this really get my attention. i ordered an ala carte beef chowfan and a wonton soup.

well i hadn't finished my chowfan since it's somehow watery. it's like the newly cooked rice is stir fried as soon as it gets out on the casserole makes it MALATA. and i am okay with that, what triggers me to complain is the packaging since i don't feel like eating the food yet i don't want to waste my money so i planned to eat it later.

and they take out my chow fan on a plastic like a dog food. i heard that the crew asked me if they will use plastic and i just nod because it was to fast to understand yet i am pissed about my food.

i never encountered a take out of chowfan on a plastic bag. makes me sick to see this like a dog food. such a waste of money.

hope you would take actions on this because many people are suffering from eating disorders like me and this is just what i get. just lost my appetite, thank you

Hi I am a customer of Chowking San Pablo Rizal Branch in San Pablo City Laguna

Two times that I take out an order from that branch and those times there's an order that is not being put into the take out bag. The first time was a chowfan, then yesterday the forgot to put one asado and one choco pao. That is so irritating for the customer because we pay for that.

Please do an action for the crews there as it causes customer hassle and I felt that the crews are not paying attention to check if the orders are complete.

Around 2am of July 27, 2019, I ordered for small milk tea and buchi to Cashier Pat, it cost 65 pesos, so I gave her 1000 since I don't have other cash with me. Pat frowned since it is a big amount towards my purchased of 65 pesos, but then she said, "mamaya na lang po yung sukli niyo."
So umupo na ko to wait for my order, then a boy service crew gave me my orders and took the plastic number. After this I went outside and waited for 10 minutes for my ride home to arrive. I was already at Gilmore when I realized that they did not give me my change of 935 pesos, so even though it is time consuming and stressful, I went back to the store.
I said to cashier Pat na nalimutan nyang ibigay yung sukli ko, then tsaka niya binigay yung 935 pesos. There was no sorry even for a fake one.
I politely asked for a manager but Pat said na naka break daw for 1 hour. Ganon ba kapangit yun customer service nyo na kahit konting minuto lang hindi pwedeng harapin yung complaining customer?
Cashier Pat sqid na hinanap niya daw ako, sabi ko kung talagang hinanap niya ko eh 10 minutes akong nag antay sa labas ng branch nila for my ride pero wala naman akong nakitang naghanap sakin.. Sabi niya hindi niya daw ako nakita.. Instead of arguing, I went home and I am here to complain.

I'd like to make a formal complaint about an incident which happened tonight, 26 July 2019, at one of your branches here in Festival Mall Alabang Level 1.
Around 3pm today I placed an order of lumpiang shanghai rice with medium pineapple juice (discounted since I'm PWD). I requested to have it delivered at 7:00pm in Hemotek Dialysis Center since I cannot order myself by the time I'm on dialysis. The cashier personnel agreed and asked for someone else's help before punching the order. I paid P72 after the discount and went to the dialysis center. Not an hour passed, while waiting for my turn to be accommodated at one of the dialysis center's machines, a crew already went there looking for me and holding my order. I told her that it should be delivered at 7pm. She apologized and told me that they will redeliver it at 7pm then she went back down.
It's offensive because my order was not properly endorsed by the first cashier personnel when she asked for another crew's help. That's the reason why after I ordered, they delivered it to me right away. Not to mention that their change on my P100 payment is short of P5.
Back to my main complaint, I finished my 4-hour dialysis treatment at 9pm and my order was never delivered. I hurriedly went to the branch and asked for a manager which was a good thing they still accommodated me even if it's closing time. The sad part was, even if I directly told them that I was really hungry since I was still not eating, the manager did not offer me anything just the refund I asked. Then, that's it. I walked out of the branch starving holding my P72 refund.
I talked to them calmly and politely but my voice was realy shaky due to anger and hunger. That's also the reason why I did not took a photo of my receipt and only asked for the name of the cashier which the manager said it's just "Ju".
Please do something about this. I don't know how will you address my issue but please, make a necessary action!

Nagorder ako ng pagkain at humingi ako ng chili garlic sauce tapos sabi naman serve naman daw tapos nung na serve na yung pagkain wala naman yung chili garlic sauce tapos try ko ule sabihin sa crew na chili garlic sauce, nagantay ako walang nagserve, kumain ako wala pa din nagserve nung hinihingi ko na sauce. Ang tagal mag serve at mukhang ayaw pa serve yung hinihingi ng customer.

Around 6: 45 pumasok kami ng anak ko sa chowking sta. Cruz corner recto at umorder ang anak ko ng sweet and sour rice meal worth php 99. Oo for take out kay cashier 1 (pambaon s school) then umupo kmi s waiting area n may 3 upuan s gilid n katapat ng cashier 2 ("jona")... Maya-maya tumingin ako kay cashier 2 at itinaas ko ung number ko ng nakangiti to get her attention... At tumingin nman siya... Tska ko cnbing ng nakangiti "follow up" (silently)... Umirap c cashier 2 at umikot ang mata hbang nagtatake ng order s costumer s harap niya... Inulit ko uli baka kasi kako d ako napansin... Itinaas ko ulit ung number ko ng nakangiti to get her attention... At tumingin nman uli siya... Tska ko cnbing ng nakangiti "follow up"... Inulit nia uli... Umirap c cashier 2 at umikot ang mata hbang nagtatake ng order s costumer s harap niya... Pumunta ako ngaun kay cashier 1 n busy ksi naiinis na ko... Sbi ko ate follow nga deadma lang ksi to (tinuro ko c cashier 2) ang bastos nito, sobrang bastos... Tinatanong ng maayos.. Sbi ni cashier 2 marami kasing nakapila (padabog n salita)... Sbay irap uli... Tsaka ko hinanap si manager... Pinakansel ko n ung order kc talagang nanggigigil ako sa cashier 2.. Dahil sa sobrang kabastusan... Tumawag nman siya sa telepono... Sbi niya tinawagan n dw nia... Maya maya umalis sia s post nia umakyat sa 2nd floor.. Sinundan ko at nagtanong ako kung san ung manager sbi nung isang staff sa taas daw... Ok pmunta ko s taas at sakto lumabas siya ksama ang 1 babae.. At tinanong ko kung sia b ung manager and she said yes... So kinuwento ko ung nangyari and infairness kay manager apologetic yung approach nia humingi sia ng pasensya at nirequest n sana wag n ikansel ung order but nacancelled na...

To cashier 2 named "jona" na sobra sa pagkabastos... Sana lang mabigyan ng karampatang aksyon at leksyon ang babaeng to... Kung ako n wlang gingawa s kanya at minuto lang ang itinagal s store n yun ay kaya nyang bastusin ng sobra sobra... Pano p kaya sa iba...

Isa p pala.. Sbi ng anak ko habang nasa jeep n kmi.. May isa daw costumer nagsabi s kanya habang nsa taas ako... "sabihin mo sa kasama mo tama lang yun maldita talaga yun eh"... Siguro madalas ung costumer un don at kilala siya... I donk know...

I am expecting for your immediate response... At sana mabigyan ako ng update tungkol sa bastos n "jona" na ito... Nagiwan ako ng contact number kay manager nicole delicano for an update...

Please lang kasiraan s institusyon nu ang ganitong staff... Favorite pa nman nming pamilya ang chowking..

I ordered pork chowfan with fried shiomai. The preparation was poor. There is a string of pancit bihon in it that shouldn't be included. It was very unhygienic. I asked the crew about it and they just reheated the chowfan. I asked them to take it out because I lost my appetite but they just put it inside the plastic without any proper packaging. This is worst and very unhygienic.

Hi Mam/Sir,

This is Mike from Dyna Drug Corporation. I would like to request a copy of the OR for the transaction we've done last July 05, 2019. We ordered, 8 pcs. of Chicken Lauriat. We are located here at Bagong Ilog, Pasig City. I forgot to ask what branch are they from. But for many times, Chowking-Oranbo always cater to our order. But I'm not sure if they are the ones cater our order that day. Hope you can help me with this. Thank you.

Best Regards,

Mike

Hi good evening. I just wanna catch your attention regarding the attitude of your guard towards customer, i arrive here in chowking imus nueno around 11:10pm and it was raining papasok plng ako sabi ng guard sakin" iwan mo yung payong, sabi ko dalin ko nlng kasi bka mawala, sabay sabi nya na iwan mo jan mababasa ung sahig" napakabastos dba? Paki traine nman ng ayos at sana may good moral and right conduct yung hina hire nyo na guard. By the way i am peeson with disablity. I hope you do a corrective action for this matter. Thank you.

We are on kur way back to Manila from Pangasinan, and we decided to eat in Chowking Shell along NLEX Pampanga.
The cashier doesnt even smile at us and doesnt get our order correctly. Shes not as friendly and accomodating as we expect from this fastfood.
Our order came so late and we have to follow up several times, with just a 3 siopao and milk tea

I ordered last Friday (7/19) for future delivery at 7PM. Then by 5PM tumawag ako sa cs hotline nyo para makiusap na imove ng 8PM since malelate ng uwi ung umorder. Nag oo naman ung agent na nakausap ko. Then sa email confirmation na sinend nyo, I also clicked on the 'message the store' button at nilagay ko nga ang request ko. By 6PM, may doorbell ng doorbell sa bldg. Asawa ko lang ang nasa bahay that time at nasa cr sya. Panay pa dn doorbell ng delivery driver nyo na di nyo ata trinain on how to handle deliveries if unresponsive si customer. Sa kapal ng mukha nung driver nyo, nakuha pang pumasok at umakyat ng bldg at nagkakakatok ng malakas sa unit namin. Ganyan nyo ho ba itrain mga empleyado nyo? What's the point po ng paglalagay ng requested delivery time kung di nyo lang din pala susundin?! Seriously, an hour before the requested time of delivery? What if di pa nakakauwi ung umorder at ganun kaaga nyo pinadeliver? Eh di uuwi pala kami na sira ang doorbell namin dahil tatanga tanga mga drivers nyo na di alam ang protocol pag unresponsive ung customer?

I am very disappointed.! All this time? sa ilang beses namin kumain dito lolokohin pa kami? Counters should inform customers if large or regular lang ang drinks nila, wag dretso punch ng large! I know it could be one of your tactics to improve sales, but accdg to what happen, there is no such good suggestive selling!
And then, let us know kung 30 ba serving time nyu. And i dont think so, kasi nauna naman yung last na nag order sa amin. So disgusting! But Make immediately action plans though..

***to chowking management****

The service is very slow even they have too many crews working . The person on the cashier is unpleasant while speaking to my mom which is a senior citizen and The crews are just standing aside the counter and doing chitchatting. Hope you can educate your employees there and do some action to this. and it seems like the supervisors there is tolerating their employees in their bad customer service or could I say attitude. They should be more accomodating and welcoming.

Sa tinagal tagal kong kumakain sa chowking, ngayon lang ako nakaexperience ng basang chaopan. Panis na ung nakain ko?😡😡 iba na ung lasa at amoy samantalang kkabili ko lang un sa chowking sm makati before 6 pm july 18. Tapos kakainin ko sana siya sa byahe kaso di ko makain inabot siya ng before 7pm ko kkainin kaso pag tingin ko ganun ung texture at amoy. Eh dati dati na ako nabili nun tapos magging ganto nakakadisappoint 😡😡

I would like to inform you that the same incident happened the last time I complaint.. My order was at the dispatcher's area already that was said to me by a crew
and told me that they'll served it after awhile but my order wasn't given to me. I waited for an hour for that order. Everytime I follow up my order they're telling me that they're already preparing my order but wasn't given to me for an hour. I even saw the crews playing with their mobiles while other customers were waiting for their orders. I could tell that the crews here at Chowking located at Commonwealth, Luzon Ave. was terminated after I sent my complain before, it was all improved after that. But it happened again, not just today but also the other day. But i just let it, but today's incident can't be forgiven. The crews were just on their phonesss! While us the customers were waiting for the orders.. I went to the cashier's and told them about my late order! And was surprised that the moment they saw my order, they're just about to make it!? I've waited for an hour!

Ako si jhun Madera kinocomplain ko po Ang cahera nyo na Ang name ay C-jay wala po Syang customer that time katunayan dumaan sya sa harap ko para iabot sa customer na nasa table yung ibang order nila bago sya lumampas sa akin nag Sabi na ko sa kanya na excuse me follow up ko lang tong order ko nilampasan nya ko na parang walang nakita at tumuloy na iabot sa table yung remaining order so iniisip ko na baka di nya ko nakita kaso laki ko Kong to imposible yun so pag balik nya sinabi ko uli na excuse follow up ko lang yung order ko di pako tapos mag salita nilampasan nanaman nya dun na ko nabastusan maayos po Ang pananalita ko that time period nung pangalawang beses nya ginawa nya sa akin yun du nako nag taas ng Bose's bigla nya kinuha yung mic at padabog na pinallow up yung order ko ng Hindi ako tinitingnan at parang walang nakikita grabe kabastusan ng ugali ng crew nyo nung sinabi love dun sa isa nyong staff kung San pwedeng mag complain yung isang staff nalang nya Ang humingi ng sorry umalis nalang ako na sobrang na disappoint kasi ngayon lang ako nabastos ng ganun pag alis ko nakita ko pa sya na tumawa at parang proud parents sya say ginawa nya Sana Naman po ay matugunan po ninyo Ang reklamo ko kasi sobra pong nakakabahala Ang attitude ng taong it stay Ang makakasira sad maganda nyong reputasyon Sabi nung isang pinatanungan ko ganun daw talaga ugali nya mayabang at bastos salamat po.

We ordered for 2 beef chowfan fried siomai as toppings. After 10 mins, the orders of our companions had been served. Thus orders served are wrong, chicken was still raw and drops of blood were dripping from the plate. Our other companion ordered for fried pork siomai, thus she was served with beef instead. The other one ordered for pork chowfan steamed siomai, the one served to her was fried. And our order was running 15 mins. When it was served it was completely wrong. They gave us pork chowfan with fried pork siomai. We gave it back, when we gave it back we were told that we would wait for another 10 mins for our order because they haven't still made it. They were not busy, there were only few customers so I can't understand why they haven't made our orders. Looking forward to, your reply on this matter. Thank you.

David Nieves

Divisoria mall food court
Gutom ang inabot ko on this branch.. What the fvck. The scenario is, i decide bumili ng chao fan instead of jollibee kasi para maiba naman ang kakainin ko. While on the counter.. Na punch at na cash out na ung order ko tsaka sinabi ni crew na willing to wait 10mins ma serve order ko so ako go lang kasi na punch na e! Mean while habang kumakain na pamilya ko pina follow up ko order ko wala pa daw! So balik ako sa table namin! Kasi naka ilan tawag na ng ibang customer wala pa din ung order ko eh.. So ako kaki-papak nlng sa kinakain ng mga anak ko.! So pagbalik ko wala pa din hindi manglang ako sir anu oras ba na order yan sayo wala ganun sa mga crew nyo eh.. Hangat tapos na pamilya ko kumain at mag cr wala pa din.. Almost 40mins akong nag antay.! At nag tiis ng gutom! Sa badtrip ko pina refund ko ung nlng ung pera ko.. Kaso pag lapit ko sa counter bago ako lapitan ng mga crew e nag haharutan muna kakagigil, ! Haay gutom na nga inabutan pa kami ng ulan kung alam ko lang ganun mangyayari sana di ko nlng naging choice ang chowking fvck! Shout out sa dalawang naghaharutan customer muna bago harutan.! Sarap kutusan eh..

I called the Chowking delivery hotline. They put me on hold for 20 minutes before they could get my order. They confirmed the order, saying it would be delivered within 75 minutes. After an hour, they suddenly text me that they couldn't process my order due to "high volume of transactions." They should have informed me immediately instead of making me wait an hour for my delivery that was apparently never processed.

I an one of your regular customer, and as a person with understanding, i always choose to understand the situation but this time i really can't. The chili garlic which is free have fees now of strictly 5 pesos. The problem is why the amount of chili garlic is always half of my smallest nail? I didn't approach the crew or manager because im not that kind of person but it keeps the cycle. I hope you strictly trained and analyze all the crews of all chowking branches. Generally, they all have bad manners and no respect in customers because if they had this would never happen. These crews makes chowking to have a bad image. Fix this, thanks.