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Free Credit Report review: How to cancel the charges! 99

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12:00 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I had a hard time even finding a number to call about this one and they will never write you back. I just called my bank's customer service provider and explained I wanted to stop charges. She three way called the number on my bank statement for the charge and told them she was calling from the bank. They agreed to cancel the "membership" and said I would incur more fees.

Worth a try...

99 comments
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Riley Rae
Feb 28, 2008 2:24 pm EST

I was really pissed about this too... i found a number on their website and called [protected]). The woman canceled my account immediatly and is supposedly refunding my $14.95. I also called my bank and they said that if I had any more problems with the company I could file paperwork through them and my bank would go after the ### of freecreditreport.com.

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Larry Scott
Mar 06, 2008 6:00 am EST

I to have incurred charges and have no idea what or how they got into my bank account. I don't remember giving my information to anyone. I did try and get my credit report from one of the sites, so I guess that is where they got it. Thanks to all who have lodged complaints. I know that I am not the only one.

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Pat
Mar 11, 2008 10:05 am EDT

I have had a recent experience with this company. I have found out that over a year they have been taking out 12.95 each month. I had never authorized joining and had never used this service. Beware. If you call to cancel, stay firm and talk to supervisors. I was able to get partial refund.

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fitti80
Mar 25, 2008 8:29 pm EDT

I received a charge from this company the amout of 03/24/2008 Purchase PURCHASE CIC*Triple Advanta 03/21 $14.95 This charge was not authorized by me, Please cancel any transaction.Please conatc me to give more info about my back.
Thanks

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sing
Mar 26, 2008 7:40 am EDT

What can i do to this company CIC triple advantage that continuously charge me for something that i did not sign up for. They bill me every month for $12. What is this some kind of a scam...

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Amira
Mar 29, 2008 11:47 am EDT

i was being charged each month.

Solution - went to my bank, called that company to cancel that what ever it was, and cancelled my debit card. and got a new one, which the company did not have.

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Zorraida
Apr 01, 2008 8:17 am EDT

This company is not a scam, there just a bit sneaky. CIC Triple Advanta is the same company as Free Credit Report.com Which I am sure most of us has signed up for atleast once. What happens is that if you do not call and cancel your account after the free trial you get for the first month, they keep charging you the monthly fee. I called my bank and retrieved the number from them. All you have to do is call and cancel. Simple as that. Of course the only problem is you cant get any of the money back that they took, but atleast they wont take anymore from you. Here's the number I called, [protected].

And by the way, some of you are lucky, I was being charged $21.90 every month!

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ferrante
Apr 05, 2008 2:05 pm EDT

The canceled auth# is 342847

How did you get our visa card number to charge our account. We did not order or subscribe to your plan.

We want a full refund.

As a result of your actions, we have canceled our visa card. since you can not refund back to the card, respond to this email and i will pass the info along to the visa card provider. They may want to talk to you also.

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Alie
Apr 11, 2008 7:53 am EDT

I called the number - The charge is now up to $14.95! They told me that when you sign up for your "Free Credit Report" you are automatically signed up for a subscription for Triple Advantage Credit Monitoring. They then explain that if you don't cancel within 7 days of getting your "Free Credit Report" that they will not be able to refund the charge. I told the woman on the phone that was completely unacceptable and demanded to speak to a supervisor. She put me on hold and then said that they WOULD be able to issue me a refund. She gave me a confirmation number...We'll see what happens.

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Maria
Apr 11, 2008 7:05 pm EDT

Today, I checked my bank account and noticed that I had been charged a total of $14.95 for a subscription that I believe didn't purchased. I called the [protected] and the were able to cancel (in quote) the subscription and they were going to refund me the money. I told them I wanted them to also send me via-email a letter stating that it was definitely cancelled. I did check my email and I did receive a cancellation notice. They said that within 7-10 business days I should have the money refunded. I basically don't believe nor trust this, therefore I'm going to contact my bank regarding this matter. I spoke to ID #4347 Sandrea. This is a scam, whoever agrees to take this up to the courts let me know, lot's of people are falling for this and when reading these complaints it makes me wonder if they're even going to return those $14.95 at all.

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ana puleo
Apr 25, 2008 6:09 am EDT

please cancel my membership I don't want it! please!

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Tim
May 20, 2008 11:45 am EDT

THEY ARE A RIP OFF! I never agreed for the charges of $14.95 to my credit card. I clicked that I wanted the free credit report one time. I am now being charged for something I did not agree to!
When I call ([protected])them they refuse to cancle my account until I informed them that I was online with the Comsumer Report and was planing to joine the class action suit against them. They then closed my account or so they said. I will see if there is anothe charge against my account.

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Robin Wilson
May 21, 2008 9:03 am EDT

Yes, I had problems too...but it was because I did not cancel acct with them..call [protected] to cancel your account they will give you a confirmation number and check to make sure it has been done.

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k nolen
May 28, 2008 12:30 am EDT

THIS IS ! ALL I WANTED TO DO WAS GET MY FREECREDITREPORT AND NOW I AM GETTING CHARGED $14.95 MONTH. I TOO DIDN'T KNOW WHO IN THE HELL THIS COMPANY IS ! WHAT A GREAT THING GOOGLE IS THOUGH. THIS IS REALLY B.S. ALL I WAS TRYING TO DO WAS GET MY CREDIT REPORT AND ALL OF A SUDDEN THIS DEDUCTION ENDS UP ON MY CHECKING ACCT STATEMENT. YOU CAN BET THAT THIS WILL BE ONE PERSON WHO CONTINUES TO CALL AND BE THE OBNOXIOUS PERSON THAT NO ONE WANTS TO HEAR FROM ANYMORE. I DON'T WORK TIL LATE IN THE AFTER NOON, I WONDER HOW MANY CALLS I CAN MAKE BETWEEN THE TIME I GET UP IN THE MORNING TILL I WALK OUT THAT DOOR. WHY IS THIS "COMPANY" STILL IN BUSSINESS? NOW IF IT WAS WHAT COMPANY COULD WIN THE FRAUD AWARD WELL IT WOULD HAVE TO BE THEM.

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Brandon Gordon
Jun 03, 2008 4:57 pm EDT

triple advanta has been debiting my account 14.95 twice a month for the past 3 months.

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George Hayes
Jun 10, 2008 5:46 am EDT

I have been charged THREE times for 14.95 for a service I canceled the same day I used it. The so called FREE credit report has cost me dearly. Please tell me how do I keep these people from billing me any further? George Hayes.

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rocky rodriguez
Jun 23, 2008 1:09 pm EDT

Total Scam DO NOT TRUST OR USE THIS company...
Spoke to red ID#11024 after 9 months of pay 12.95 they refunded one month and provided the number and address below.

Consumer relations group
PO BoX 19729
Irvine CA [protected]
Fax [protected]

Ref#[protected]

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erin balik
Jun 25, 2008 3:30 am EDT

cancel monthy charges please

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erin balik
Jun 25, 2008 3:31 am EDT

cancel monthly charges please

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christina kirby
Jul 02, 2008 4:13 am EDT

I WANT THE 14.95 CHARGE REMOVED FROM MY ACCOUNT TODAY 7/2/08 BECAUSE I DID NOT SIGN UP FOR THIS AND WAS UNAWARE OF THE CHARGE. THE IS SCAMMING PEOPLE AND IS ILLEGAL. REMOVE IT TODAY OR I WILL TAKE ACTION.

CHRISTINA KIRBY

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Amber
Jul 03, 2008 8:41 pm EDT

I was told that i would not get charged until the 14 day trial period, and the day that i signed up, i was charged $14.95. I dont want to be charged, and i dont want an account with you guys, expecially since all you do is lie about charging my credit card! I want my money back!

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pendulumswing
Jul 21, 2008 12:28 pm EDT

free credit report, they are supposed to help you build your credit... very nice when today I found a charge for $14.95 ... I called to find out about the charge and to cancel my free trial offer. I was informed that my free offer expires in 7 days not the advertised 30 day period because back in 2005 I had used their service to check my credit report, so I wasn't eligible for the free trial offer. I said, an email would have been nice ... but the customer service woman says" we stopped sending emails to customers in 2006! now i am just waiting for a confirmation email that my membership has been canceled, I hope this will be the end of the charges, I see from others comments that it might not be.

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Lynda - Bellaire, TX
Jul 22, 2008 6:18 pm EDT

FREE CREDIT REPORT - THIEVES. I too requested a free credit report and was charged $14.95 without my approval.

Those singing boys on TV need to find a new gig. Free Credit Report.com. I called WACHOVIA and their
GREAT SERVICE told me they would immediately cancel the charge. Thank you. These thieves would probably keep making withdrawals months later without my knowledge. I am disgusted with these SCAM artists and that my Banking Institution had to cancel my debit card to stop them from further charging my account down the road. There should be a law required against these type of charges on a personal bank acct. I could not get thru to 877/481-6825.

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Tori
Jul 29, 2008 10:57 am EDT

I hate crap like this! I can't believe this happened! It is unbelievalbe that a company can get away with this. This is a blantant scam! I am very careful about reading everything I sign up for and I KNOW I didn't sign up for any monthly reporting "membership!" I'm thinking about contacting the Better Business Bureau to complain. There has to be someting someone can do to stop this from happening to other people. Tell everyone you know NOT to visit this company's site, or sign up for any "free" credit reporting or protection with them.

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KassyO
Aug 01, 2008 1:11 am EDT

Holy crap! I just looked into my account and they took out 14.95 and made my account overdraw ={ I have direct deposit so I had some other charges come out after the fact but all in all I ended up about 100 bucks in the hole because of something that I didn't know I was signed up for in the first place. I hope somehow this company gets shut down. It's hard enough to be in school work take care of finances and deal with gas prices without having some imaginary company sneak 20 bucks out of your account every month... ={ I am going to try to call the number and I will write an update. Let me know if there is anything I can do to help stop this madness.

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keith graham
Aug 02, 2008 1:50 pm EDT

I want to cancel my credit review report acct with CIC Triple Advanta. I don't know how to do this,

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Stephen Carboni
Aug 02, 2008 3:15 pm EDT

Yes, It is a scam, I know that. I called them up after they charged me 14.95 after my week trial was up. It was one day after my week was up, but she said that she would still refund my money and I didn't even have to yell at the ###. Thank God for that. When you call, just sound quite pissed off and very assertive.

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mike
Aug 07, 2008 1:06 pm EDT

yea well I got about a hundred plus dollers taken from this stupid company well thanks to every one that wrote about this it was helpfull to cancel my service if you want to call it that

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William H Goza
Aug 07, 2008 2:39 pm EDT

I keept seeing a $14.95 debit charge showing up on my bank statement, and found out what CIC TRIPLE ADVANTA means, (it is a credit reporting company for EXPERIAN) I tryed many time to contact Experian to get this resolved, but failed to get in contact with anyone from EXPERIAN, this went on for about 3 months, and every month $14.95 was taken out of my account. I went to my bank manager with all the paper work, and told him what was going on, and he worked for about hour, and he got the phone number that I needed. Here is the number if anyone needs to call it was real easy.

[protected]

When you hear cancell your account press #1 and you will have to wait for about 5 minutes and then you will get to talk with a real person.

Hope this helps some of you, it worked for me. Good luck with these suckers.

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Amy
Aug 16, 2008 6:18 pm EDT

I am being charged 15.95 every month. I tried calling the cancelation number different days and times and it is always busy. I tried canceling online and it says error. This company should be shut down. It needs to be taken to Dateline and thousands of people refunded for their bulls---. I called my bank and stopped pmt. and the next month they double charged me. Those SOB's! So, I got the correct number from my bank [protected] and going to cancel that way. Good luck!

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neal
Aug 19, 2008 11:26 pm EDT

I was ripped off by advanta, I made one payment by phone, from my checking account, the next thing I know they were helping them selves to my account over and over again. they would not return my emails or phone calls, untill I put a stop to their thieving ways. I recomend filing a complaint with the nevada atterney general, maybe if enough of us victims start shaking the tree, the bad apples will fall out.

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PAULINA B WILKER
Aug 20, 2008 9:39 am EDT

please cancel the monthly charges
I credit me for the monthly charges already made
on 7/14 and8/10

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michael clute
Aug 31, 2008 10:01 am EDT

i went to free credit report .com to get a FREE credit report about seven months ago and realized four months ago this 12.95$ charge from triple advanta cic kept popping up on my bank statement. i finally called [protected] and cancelled this account for free credit reports that i did not sign up for. Free credit report .com is a scam.

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katherine
Sep 09, 2008 1:52 pm EDT

If they say its a free credit report why do we get charged every single month? This month they charged me $19.90 instead of $14 something. Im definatly going to call and cancel it, hopefully it was end after that. That pisses me off, like everyone elses i dont remember signing up for anything that says there going to charge my account each month.

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Jessica
Sep 11, 2008 8:12 am EDT

I called them to cancel and they said all of our complaints were "Rumors" How funny is that. How can a company as big as EXPERIAN rip so many of us off? How do they sleep at night?

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Jeremy Moyer
Sep 13, 2008 8:19 am EDT

I have been receiving charges on my bank statement for this CIC Triple advanta for around $14 every couple of bank statements and I have not purchased nor remember what it would be for. Ive tried to search the name on my statement and I have been coming up with a negative search or find a page that is very uninformative. Im not sure what what I can do to cancel this account so that I stop being charged for something I dont even know what its for.

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Jessica Vigo
Sep 24, 2008 1:45 am EDT

Please stop charging me the $14.95! I don't want to have an account with CIC Triple Advangtage anymore! You lied about having to charging me. I'm just a single unemployed mother. Please may i have my money back!

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jodi marks
Sep 30, 2008 9:04 am EDT

i have $12.95 coming out of my checking and i didn't sign up nor did josh marks. it was taken out 2 times in the last few days. i would like to stop whatever this is and get my money back soon. thank you jodi marks

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susan ranger
Oct 09, 2008 4:19 pm EDT

please give me my 14.95 back. did not ask for your service.

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susan ranger
Oct 09, 2008 4:21 pm EDT

i want the charge removed today or i will take action. did not apply for your service. susan ranger

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