Citibank
Reviews and Complaints

I recently reached out to Citi advising them, I could not have an auto debit taken from my checking account on 9/11 due to an expected deposit arriving later.

I was told my payment would be moved to the latter part of the month. I stated more than a few times that if it came out on the 11th it would bounce. The Citi rep claimed she understood and need not be concerned.

The payment came out on the 11th..and my bank charged me 36.00 for the return.

Lesson learned: Don't trust what the reps tell you.

You owe me 36.00..I also want a letter to show my bank, I called you guys about this issue and was misled. This is due to the fact I have never been overdrawn. You embarrassed me in front of my bank.

Citibank processed three stop payments as disputes which I stressed were not disputes but double payments for the same service as the merchants were charging for renewals and I wasn't aware so I paid as well. I just needed the payments stopped.

Citi filed these as disputes and then locked me out of my account for excessive disputes and fraud on the account. I stressed repeatedly that this was my doing.

Citi claimed that all ACH payments or any withdrawals would be denied or returned. Instead, they continued processing these.

They will not release my funds or reconsider their decision to close the account even with all the recorded calls as evidence.

They will not give me access to my funds including those which were deposited once they locked down the account.

They have lied, misled, misprocessed, and are quite rude

I am willing to make arrangements to pay-off my credit card bill; however, it appears you only work with the folks who are facing hardships. It's nice that you help those who do not pay their bills to avoid bankruptcy; however, I have been a great client who has made my payments on-time every time in the past as well as on-going. Stop helping the less fortunate and take in consideration that we are all here just trying to get our next paycheck to make our payments on-time. It is considered discrimination when you help those who are unable to pay; however, do not consider the ones who were your best customers. I will never barrow from Citibank again in my lifetime; that you will be assure of. I have also hired a lawyer to look further into my compliant as it is defiantly valid regarding discriminating against those who pay bills on-time.

Citibank will not give me customer support on my own accounts, citibank is in possession of my funds in the amount of $249795.23 and wealth managment account in the amount of $170765.16, this has caused me extreme financial hardship. Ive tried to upload documents but will not allow me to. Citibank customer i. D [protected], I have 8 accounts with citibank that I have no access to due to unprofessional customer support, please help

Citibank declined opening a new savings account using a credit company called Chexsystems. When I contact Chexsystems they say they have no derogatory information and see no reason a new savings account would be declined. Citibank and Chexsystems both utilize Call Centers in India for "Customer Service". Neither are equipped to provide ANY Customer Service and they are very difficult to understand on the phone. Both tell you they have no management people to contact and have no way to resolve my issue let alone tell me what the issue is. I have excellent credit scores (AND it should be noted I have 2 Citibank credit cards) but when I want to deposit funds they refuse me an account. Both company representatives point fingers at each other and neither company will make any attempt to resolve whatever this glitch is. It is infuriating to say the least.

I wish Costco was still with AMEX!

After a $1000 charge (which was legit) Citibank decides to decline it out of the blue!

They send 2 texts asking if it is an approved charge- I answer "yes".

After calling I find out despite the text and the call it had been declined "just in case".

Here is the issue- this was an important purchase for a University for a medical program. A computer bought with school info being loaded. Not so easy to just recharge. And my time is wasted on all of this.

I WANT AMEX BACK!

Dear Sir,

Please give more rooms to ask for help. Everytime I called the customer service centre, I waited for at least half an hour and end up no reply. So disappointed with the service expecially at the time whereby there are changes in management.

Please give me call or at least make ur call centre.

Thank you.

Regards

Tan Hun Seang

[protected]

I received a past due notice for bills i have paid. When I called they had already charged me late fees on one account and said they had no proof of payment from me. I paid thru my online banking and have proof of payment from my bank. I have exhausted all my options and sorry half the time I cannot understand the person I'm talking with. I last talked to a Citi rep. name Jasmin #[protected]. This is ridiculous because I notice there is an alert from HD on a credit report.

I closed my account October 2022. Got a message I owed $50 and was turned over for collection and it would go against my credit When I refused to pay. I called 3 different times and the customer service employees had extremely strong accents that were very difficult to understand.

The total time I've spent attempting to correct this issue is beyond frustrating. Terrible customer service.

It is now 2 weeks, this money routed through CITIBank Hasn't reached its destination. WHY? Please Help me urgently

+[protected]

On 4th August we transfer USD 16535 to

AC NAME: Every Co. LTD

AC Number: 0050174

BANK NAME: MUFG BANK LTD

Swift Code: BOTKJPJT

Destination: JAPAN

Purpose: TRADE

This Money has not reached destination Bank and Account

My acct was closed without notice. I’ve Leah’s paid it on time, never exceeded the limit and never given any reason to close. Their claim was high debt ratio (that was there when I opened it). So they pulled my credit without authorization, cancelled my card based on what they saw and basically tell me sorry, not sorry when I call. Now I see others with the same issue. Bad faith and bad business.

I recently opened a new account (last 4 digits are 8155) with Citi Bank to take advantage of the American Airlines 60,000 flyer miles program. The terms of the program are to charge $3,000 within 3 months of opening the account.

Unfortunately, Citi Bank has made this a very difficult process. First by setting a credit limit of $1500 dollars; and then a required 14-day hold to ensure the payment cleared the bank before the card could be used again. As a result, I have had charges denied at least three times, even after your customer service agent assured me there wouldn't be further problems. I now realize the trick is to pay with my debit card to avoid a 14 day hold, which immediately allows more purchases to be charged. This has been an unreasonable and ridiculous waste of my time.

I have several accounts with Citi Bank that have credit limits above $20,000 and $30,000 dollars and have been a very good and reliable customer. My credit score is excellent and my income to debt ratio is very low.

Why was my initial credit limit set to $1500? Why was my request to raise my credit limit to an amount in keeping with my other accounts denied? Your customer service agent had access to my other accounts and knew my good standing with your bank. I requested to speak to a supervisor and I was denied that request as well.

Apparently, you don't need my business and I will cancel this card as soon as I receive the associated flyer miles.

I will write American Airlines a letter detailing my dissatisfaction with Citi Bank. I can't be the only person to complain about your poor customer service. Further, I will write a poor review on Yelp and any other content-based site I can find.

Shame on you Citi Bank if this is how you treat your good, loyal customers what must your new customers be dealing with.

I closed my account months ago. Got a message I owed $3.30 and was turned over collection and it would go against my credit. I called and could not understand the customer service employee and he hung up on me. I paid extra just so you guys wouldn't pull this %^%$ again. Check my history, I was an excellent customer. Never again and I will tell everybody I know and more. Terrible customer service.

I've met all the requirements to open a checking account, spent money accordingly, had direct deposits made. I've confirmed with 3 different reps, actually, four different reps that I've earned my bonus miles already. It's been longer that 30 days since my last qualifying activity happened. I get a run around on this issue. No one can give me a definite answer. NO ONE. I have no messages in "New Documents" that referenced in communications in Secure center. No one knows much and no one can give me anything definite.

Since we have been a Citibank card holder (2/2019), we have not had one late payment or gone over our limit.

Starting 6/20/2023 -6/24/2023 we were booking our two-family vacation. We did have some challenges with our credit limit that Citibank was able to help a little bit for us to finalize the purchase, we are very thankful.

During the rest of June and July we were in the process of paying down the balance with personal loans. Since we use Citibank for quite a bit of our bills on auto draft, we lost track of our credit limit momentarily. When we noticed we went over the limit we immediately rectified the oversite and paid down the balance. We then shortly after paid the majority of the balance with our personal loans.

We are asking as a one-time courtesy to have the over limit remark removed from our credit reports. We have worked hard for many years to keep our credit in good standing and this one oversite has dropped our credit scores significantly.