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This complaint is regarding CitiCard's Credit Protector Processing Ctr., P.O. Box 901016, Fort Worth, Tx. [protected].
I was terminated from my position at work due to a disability. Because I was terminated I fought and received unemployment benefits. I was terminated on June 6, 2005. My unemployment benefits ran out the first week of Dec. 2005. I then went on Social Security Disability. I notified Credit Protector in a letter. I included a statement from Social Security telling them the amount of my monthly benefit and a letter from my physician. They sent me a form to change my status from Job Loss to a Disability Claim. My doctor and I filled it out; it is dated Jan. 11, 2006. On the form one of the questions was if my disability was permanent, which my physician responded it was a permanent disability and I would not be returning to work. They asked for diagnosis codes which my physician provided 3 of them. Credit Protector claimed they never received this disability claim. I received a letter to fill out another claim form. The only claim form I had was a Job Loss form which asks the same questions. I sent that to them with another letter from my physician. They denied my claim and closed my case. They told me I did not send them the disability claim within the 30 time limit. They claim they never received the disability claim form of Jan. 11, 2006. I wrote a letter to credit protector with a copy of the form that came out of my medical chart. I attached copies of 3 letters my physician wrote. One of them was a treatment summary. This was on June 6, 2006. Meanwhile CitiCard is not getting paid. I am 5 months behind in payments. My interest rate shot up to 30%. I receive calls from them on a daily basis. The last call was yesterday, June 27, 2006. I then called Credit Protector to find out the status of my appeal. The representative informed me the appeal was denied on June 22, 2006. They never bothered to send me a denial letter. The representative I spoke to, Amy, said she would send out the denial letter. She told me they never received a claim for disability in January 2006. The only claim they have is the copy I sent them on June 6, 2006. This company is scamming people out of their money, promise to make payments if you lose your job or become ill. I have paid my monthly dues to them but they are not holding up their end of the deal.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello, I have a website that I started and one of the two test cases I am chronicling is Credit Protector. I'm sorry to hear that you paid into a system that signed you up so easily but then makes you jump through hoops to collect.
http://www.shareamillion.com/2.html
I am currently battling on behalf of my deceased father. He paid faithfully on the Credit Protect for YEARS and now we're being told it is only for "accidental death". NOTHING online or in his paperwork states this...we have documentation showing long-term diability, death...
Have retained an attorney to help us fight this battle. Eery other agency with whom he has any credit life protection honored their end of the deal...NOT CitiCard. Sad.
In attachments enclosed. See below
Costco needs to dump the Citi Bank card. In the last month my card has been hacked twice. The first time this occurred, it took Citi Bank 5 days to notify me. I am not sure how I can be in Michigan and California making purchases at the same time. Bring back American Express!
I opened an account with citi bank couple months ago. The closed my account without any explanation. Recently they even closed my credit card account which I have opened couple years ago without any reason. I keep asking myself what I am doing wrong. I called customer service, no one can explain to me. The only thing they said is "bank decision".
I am fed up with so many fraudulent charges to a extent that I only use this Costco CitiAnywhere card at Costco. Funny, CitiAnywhere card, for me, can only been used at Costco.
In the past so many years, my Costco American express card hardly have any fraudulent charges.
I guess I will only use this card at Costco then.
To nyb citibank jan 31-2019
from valerie b mcindoe
re my accounts
i have received notice that my account info was going to a washington dc address
445 12th st. Sw
please advise and update my records to my only address of pobox 104
knotts island nc 27950
[protected]
thank you
valerie b mcindoe
last address
107 shepherds way nc 27950
[protected]
As i am at back home and making the transactions into instalment through online banking but it says
The application is currently unavailable on my
I made a transactuon if 2500 and later on trying to convert into instalment but could not getting through
credit card plz assist
Passport # AW9626203
I am available at [protected]
I do not have a THD/CBNA account. There is one showing $1800 on my credit karma.
Mobile app not working, wanna make transfers, but there is no options for doing that, trying to log with token, its not working at all. Customer service hanging up the phone.
A credit inquiry has shown up on my Credit Karma report via Equifax on November 8, 2019 and needs to be removed. I do not have anything from Home Depot/Citicard and have not requested any line of credit with these companies. If there has been a request on my behalf, I need to see where it originated from because it will be a fradulant inquiry.
we pay citi bank in full each time why is our credit being decreased?
Their website is not showing the "correct" data when I login it shows me an activation page why is it doing that . when I jump through all the hoops it ask me to login again then rinse and repeat
As of today, August 11, 2022, I have now had to contact Citibank through the Wayfair website 5 times in the last 3 weeks, and it is still unresolved. I attempted to place an order for 3 items on Wayfair using my new credit card 3 weeks ago, they canceled it for some reason, and my account has been locked since. Customer service there is USELESS.
08/23/2022
I have been banking with you for over ten years, making large purchases and paying them off within a couple of days; when I do this, my available credit is restored.
I have a payment that took place and wanted the funds to affect my CC line.
I will pull my business from you, and you will lose a good customer.
Danny Cyr
[protected]
overseas callers with no understanding of business terminology repeatedly asking the same questions - only to be called again and again by the same people with the same questions - miserable process!
I was sent documentation from Citi as a promotion for depositing 60,000 dollars for a 40k miles to be deposited into my American Citi Account .My savings account is [protected].I do not understand why this is such a problem when you sent me all the docuemntation and I signed the w9 and did this via docusign.
my bank account was put suspicious activity for using zelle 3 times in 1 day. they told be id recieve a piece of mail with a referal code to prove my identity within 5-7 buisness days its been 8 . i have 2 thousand in thr bank that i havent touched for 2 weeks , HORRIBLE BANK NEVER OPEN AN ACCOUNT
I opened an account in April response to an email promising a bonus for opening and the savings account, When the account opened the money was deposited in an account with a different account # and I did not receive the bonus and when I called on Sept 12 and today Oct 9 there was no help offered.
They pass you from person to person, not solving your problem. I closed my account soley based on terrible service.
I don’t know why you closed my account because you refuse to. I broke no law, no stupid policies or regulations. I demand explanation with proof or reinstate my accounts
We are expecting a payment from an US Bank to our Germany bank account but the payment has not been received.
The German bank is Comdirect Bank.
Please find attached the payment remittance receipt with our account number/IBAN.
We kindly request a research of the payment.
Deposited a new check but it was post dated from my employer and now my account will be closed. As we speak citi bank states the check is still processing. At first they said this check is fraudulent.
Samsung US states that they sent you money to be deposited into my acct in Apr.. The transaction ID # VPLBSM5DVSZSF232 was presented.
Your people were to investigate. As of today no response.
I'm taking legal action against them since my acct doesn't show that so documentation from CITI is needed stating that the funds were not received!