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Tangi smith
2896 via palma, lake worth, florida 33461
[protected]
july 2, 2009
Citimortgage, inc.
Loss mitigation department
1000 technology drive
O’fallon, mo 63368
Fax number: [protected]
Re: loan number [protected]
Summary of situation
Due to financial hardship as a result of an unexpected divorce at the end of 2008, I contacted citimortgage, inc. at the beginning of january 2009 to explain that I needed help getting my loan modified.
on january 14, 2009, I faxed over my citimortgage workable solutions application which consisted of fifty-eight pages.
On january 26, 2009 I called citimortgage, inc. they stated they had received my fax but were still working on reviewing it. they would call me back soon. I never heard from them.
On january 23, 2009, I called citimortgage, inc. and spoke to representative “mark”. he stated that the fifty-eight pages of my citimortgage workable solutions application had not been “scanned” in yet and he would have to transfer me to “whitney” with citimortgage, inc. loss mitigation department. “whitney” explained to me that I would need to do a “trial run” of modified payments of
Page two of four
July 2, 2009
Loan # [protected]
$ 995.00 for four months to prove I could afford them and pay on time. after paying these four payments I would then qualify for a permanent modified mortgage program. she stated that she would be mailing the documentation regarding this arrangement to me for my review and signature and then for me to return them to citimortgage, inc. “whitney” instructed me to call citimortgage loss mitigation department back immediately after paying my june, 2009 payment to complete the process. I never did receive any documentation during these four months even though I had made several telephone calls requesting them. I did pay the modified payments of $ 995.00 on time in march, april, may and june 2009 as requested.
June 29th and july 1st, 2009
Listed below is a summary of important details that were covered in telephone conversations with “ms. rachael, supervisor” of citimortgage, inc. and myself on monday, june 29th, 2009 and with “ms. aaron, supervisor” of citimortgage, inc. along ms. ivy with the hope for homeowners organization and myself on wednesday, july 1st, 2009 regarding my pending home affordable modification for the above referenced loan number.
• on monday, june 29th, 2009 “ms. rachel, supervisor” of citimortgage, inc. gave me information regarding the payments I would have to pay under the home affordable modification program. I stated that the amount citimortgage, inc. was requesting from me as a monthly payment was higher than I had been paying for the past four months and did not reflect a modified mortgage payment of 31% (thirty-one percent) of my gross income (as specified in the home affordable modification program guidelines). “ms. rachael” stated “we don’t have to do anything for you but this is what we are offering. you can review and sign the modification agreement or you can pay a balloon payment of approximately $ 3, 400.00 which is due july 25th, 2009.” she stated that I was never on a trial basis for a modification program but in forbearance. never at any time since my conversations started with citimortgage, inc. on january 23, 2009 did anyone state to me forbearance or a balloon payment being due in july 2009.
Page three of four
July 2, 2009
Loan # [protected]
• on wednesday, july 1st, 2009 ms. ivy with the hope for homeowner’s organization and myself contacted citimortgage, inc. again regarding this situation. when speaking with “ms. aaron, supervisor” at citimortgage, inc. regarding the issue of my modified payment not meeting the 31% mortgage payment goal “ms. aaron” stated that “these are the figures our computer system is giving us”. we pointed out once again that the figures where not correct. according to the guidelines of the home affordable modification program, the borrows’ monthly mortgage payment, including principal, interest, property taxes, property insurance, etc. should be set at 31% of the borrows’ gross income.in order to reach the target affordability level of 31%, interest payments can be reduced down to as low as 2%. if at that rate the debt to income level is still over 31%, then the lender needs to extend the term or amortization period up to 40 years and finally if needed, forbear principal at no interest, until the payment is reduced to the 31% target. “ms. aaron” then placed ivy with the hope for homeowner’s organization and myself on hold to discuss this problem with her supervisor. she came back and stated “my supervisor has informed me to tell you there must be a glitch in our computer system. he will have a technician look into it. you will have to call back in two weeks”. I was advised then by hope for homeowner’s that we should end our telephone conversation with citimortgage, inc.
I will be calling back in two weeks along with a representative from the hope for homeowner’s organization. I can only hope the “glitch” in citimortgage, inc.’s computer system that is giving incorrect information will be fixed in order for myself and possibly other citimortgage, inc. customers to get accurate modified payments equal to 31% of the borrows’ gross income as outlined by president obama’s home affordable modification program.
Meanwhile, I sit for another two weeks with this so called “balloon payment” hanging over my head and my children and I wondering what is going to happen to our home. I have honestly done everything citimortgage, inc. has asked me to do
Page four of four
July 2, 2009
Loan # [protected]
For the past four months and have researched the u. s. department of the treasury’s guidelines for their “making home affordable” program to the fullest extent only to find myself in an unfair business situation.
I clearly understand that lender’s, including citimortgage, inc., are receiving funds from the u. s. treasury for participating in this program. I would like to believe that citimortgage, inc. is following the making home affordable guidelines accurately since they are financially benefiting from the u. s. government. I guess in two weeks I will know the answer to this.
I would also like to state I have also been advised to call the state of florida attorney general’s office regarding this “glitch” in citimortgage, inc. computer system and also discuss with them the details of my situation. I will be making this telephone call along with mailing this letter to the below listed organizations and businesses. if citimortgage, inc. or any of the following carbon copied businesses would like to contact me, you can reach me anytime at [protected].
Sincerely,
Tangi smith
Cc: mr. bill mccollum, attorney general/state of florida
federal trade commission& fdic
better business bureau
hope for homeowners
wpec news 12
Note: the spelling of the employee’s names at citimortgage, inc. may be incorrect and no last names are ever given out.
The complaint has been investigated and resolved to the customer’s satisfaction.
so I call them this morning and they tell me that they can't take my mortgage payment because my mortgage has been referred to foreclosure for payments dec 09-dec 10. I've been making the payments. they told me that the program was terminated in august and they shouldn't have been taking the modification amount. I'm going to have to get a lawyer now.
Is there anyone out there who really believes that our government has no idea what Citimortgage is doing, or not doing? Does anyone read this problem on the front page of ANY newspaper? Has anyone ever heard anything about our problem with Citigortgage on ANY radio? How about this one! Has anyone heard or seen ANYTHING about this situation on TV? After 14 months of dealing with Citimortgage and their mortgage modification assistance, they now say that I am behind on my payments by one month. There is approx. $800 missing in my account that CitiMortgage can't seem to find. Maybe that's where they get their bonuses for their upper management! If that isn't enough, they tell me that they have now sold my loan to another company. I think we need to deal with the government who created this problem and refuses to do anything about it.
I am in the same situation as above...I have had my mortgage "modified" twice only to have it taken back and the payments go up to more that previously. They will not deal with short sales, deed in lieu of foreclosure or the presidents HAMP program that is supposed to allow companies to set a short sale price ahead of time to help the seller and the realtor. Have had absolutely no luck in getting them to be reasonable. Now they have a law firm harassing me with 4 letters coming a day! If anyone does start a class action suit, I want in. Elizabeth Thomas
easthomas@hotmail.com
I cannot beleive Citicorp is still in business. I too wanted to help relieve some financial strain by lowering my interest rate to lower my payments on my mortgage through what I thought was government assistance. This is a true story. For three months I was on a trial payment program of about 270 dollars less then my current mortgage required. After 3 months I was rushed this contract to sign and called and told to hurry and sign it or I would not qualify for the modification. My existing mortgage was at 7.59 percent and I had 15 years left to pay. The new modified mortgage was as follows, 1-2 years 5.59, 3 yrs. 6.59, 4yrs. 7.59, and 5-24 years at 8.01 percent. I was enrolled in a SMART LOAN before and was told to modify my loan at these rates and the SMART program would kick in and lower everything by .5 percent. I called the SMART program rep. and he stated that I could not re-enroll in the SMART Program and the payments would be as the contract read and would not be lowered. This would have cost me 9 more years on my mortgage and over 51000 dollars more if I would have trusted the Citicorp representative (Orquidea). What a joke! Now I am sure my credit went bad and am sure I will be unable to re-enroll in my last mortgage program. Any suggestions on attorneys would be great. Email me please a good mortgage attorney at hankstercam@yahoo.com! THANKS
Well. I can't actually complain just yet, but would like to give my situation. On September 23 2011. The N.A.C.A same your home dream event came to Houston, Tx. We used their service help to deal with the bank one on one for 3 days back to back. They needed some documents we went home or where we needed to go and got them. It took til the 29th of September for them to say our alternatives for help were denied. Then that same day we got a proposal through the N.A.C.A website directly from CitiMortgage. www.nacalynx.com
Mon Day Year # Months PI Rate Amortization Payment Insurance Tax Principal
11 01 2011 3 389 3.62 Full 280 30 79 $41, 192
Servicer Comment:
Account has been approved by Underwriter for Supplemental Modification trial, trial for the amount of $389.26 for 3 months starting on 11-1-11. Final Mod requires trial acceptance and completion. Final PITI may be slighty different than trial amount.
MY ORIGINAL TERM IS
MONTHLY PAYMENTS OF 399.00 WITH THE FIXED INTEREST OF 11.65. PRINCIPAL BALANCE AS OF 9/19/2011 IS $35, 505.94
On Monday Oct. 3rd 2011 through the Naca website I rejected the offer for 2 reasons. First the up to date balance is $35, 505.94 not $41, 192 which is on the proposal. Second the amounts on the taxes are suppose to be on the insurance and the amount on the insurance should be on the taxes. I called Citimortgage and informed them of these discrepancies. They said the underwriter working on my case is working to find out why the balance is what it is. I clearly let them know that I owe absolutely no backed taxes or backed payments. This can be proven by my recent mortgage statement and my current tax statement which I went ahead and resubmitted to them through the N.A.C.A website. I will keep you guys updated with the proceedings after this. Wish me luck if anyone was in my situation and would like to warn me about anything feel free to let me know. My email is OVDLG@yahoo.com hope this helps someone or helps me
I started my loan modification in Dec.2009 with balance of 96, 919.45 finally in July 2011 I was able to modify my loan with balance of 96, 467.22. when I asked them what happen to all payments of $ 695 I have made over 19 months. they send me payment history I barely understand any entry. I call them and they told me it apply toward the interest and late charge. My credit score was near 800 now it went under 650. Citi Mortgage lied overtime of period about late charge and I was told that every 2 payment they receive they will mark 1 full payment.Since I was under forberence plan my new principal balnce grew after making all partial payment . 695*17 went toward late charge and interest. Citi mortage modification is just a joke. If any one out there going through modification do not send any payment until you received modification document. they did same thing with my second mortgage. it took them over 27 months to modify, even making $199 paymnet over 24 months my balance grew form 26, 703.51 to 24, 889.06+ accured unpaid interest 2, 756.27 total in 27, 914.92 can we get together and file class action or law suit for breech trust.
I too am a victim of Citi mortgage! I received a package in the mail for a 3 month trial Payment of about $580. When my husband comfirmed this with Citibank they told him that it was a mistake and they were send us a new package. So yesterday it came and I just cried they want almost 4 times as much! Was like $2100 and change. The $580 was doable even if it was $1, 100 but come on over $2100 and that's more then the payments were originally!
How is this affordable? My husband is unemployed and can't make that kind of payment!
I think this is all a scam!
Any one in Bronx, NY or New York? We should all band together and fit Citibank on this! You can reach me misymagicg@yahoo.com
AGREE with every complaint listed above, , , , , , my question is; how long before the government stops the abuse that CITIMORTAGAGE INC has with VETERANS like myself? The run around to get a loan modification...PLEASE HELP!
Any one in Tennessee having this problem as well? We are the exact same thing tons of paperwork for 3 mths always a different person on the phone, all payments have been mad and on time by western union and the now see the payments but none have been applied? Now they want us to mail them a copy of the modification because they can't find their copy? Help what can we all do?