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CB Car Dealers Citroen Unusable new van
Citroen

Citroen review: Unusable new van

P
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11:14 am EDT
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Our business purchased a brand new Citroen Relay van in April 2023 via Vanzone (Principality Motor Company Ltd) using a loan from Lombard finance. The van developed an engine fault and broke down roadside after 100 miles.

The van has now been off the road with related engine faults at Drive Citroen dealership, Stockton On Tees for 298 days out of 384 days of ownership. After 2 months of the dealership failing to repair the fault we have been asking Vanzone, Citroen and Lombard to accept a rejection of the vehicle.

All three businesses have continually refused to accept a rejection, blaming each other for the problem. The van has now been unusable for 78% of the time we have owned it. This is still increasing because both the Citroen dealership service manager and Citroen technical cannot find a resolution to the fault. They have replaced most components in and around the engine.

Citroen customer care, Vanzone customer services, Lombard complaints department and the Financial Ombudsman are all involved but we are now being told litigation might be our best solution.

Confidential Information Hidden: This section contains confidential information visible to verified Citroen representatives only. If you are affiliated with Citroen, please claim your business to access these details.

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  1. Citroen Contacts

  2. Citroen phone numbers
    8800 100 1150
    8800 100 1150
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    Russia
    +33 969 391 818
    +33 969 391 818
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    France
    +44 800 093 9393
    +44 800 093 9393
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    United Kingdom
    +61 288 929 199
    +61 288 929 199
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    Australia
    +64 800 248 7636
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    New Zealand
    +43 800 333 472
    +43 800 333 472
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    Austria
    +32 22 066 800
    +32 22 066 800
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    Belgium
    +49 800 444 4775
    +49 800 444 4775
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    Germany
    +353 18 108 800
    +353 18 108 800
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    Ireland
    +49 800 804 080
    +49 800 804 080
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    Italy
    +31 800 248 7636
    +31 800 248 7636
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    Netherlands
    +351 808 203 776
    +351 808 203 776
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    Portugal
    +34 913 213 921
    +34 913 213 921
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    Spain
    +46 771 443 322
    +46 771 443 322
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    Sweden
    +41 800 002 112
    +41 800 002 112
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    Switzerland
    +90 212 359 6363
    +90 212 359 6363
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    100%
    Confidence score
    Turkey
    +86 400 886 6688
    +86 400 886 6688
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    China
    +852 23 892 380
    +852 23 892 380
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    Hong Kong
    +81 120 541 060
    +81 120 541 060
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    Japan
    +65 64 708 600
    +65 64 708 600
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    Singapore
    +27 860 772 424
    +27 860 772 424
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    South Africa
    +55 800 011 8088
    +55 800 011 8088
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    Brazil
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  3. Citroen emails
  4. Citroen address
    6, rue Fructidor, Paris, 75017, France
  5. Citroen social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
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