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Toyota of Richardson Complaints 2

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J
3:38 pm EDT
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Toyota of Richardson Manipulative sales tactics and dishonest pricing

Avoid this dealership if you're buying a used vehicle. There are plenty of other reputable Toyota dealers that aren't crooks like these guys.. Not to mention manipulative! I went in to look at a used Prius with a pre-approval from my credit union. Test drove the car around the block and I was clear to the sales guy that I already had financing lined up and I wasn't interested in applying for credit.

Sat down with the salesperson after the test drive and he hands me the deal sheet. On it I see the advertised price PLUS an additional $695 labeled "Toyota Loyalty Charge" which the salesperson goes on to tell me is required. What? So, I ask him what all is included in this "Toyota Loyalty Charge" and he explains that it's what the dealership charges customers to get their cars into showroom ready condition. This particular Prius was missing the privacy shade and the 2nd key. So, I'm thinking great.. they got me to come in and then they're going to slip this loyalty charge to negate any offer that is lower than the advertised price. But why is this Prius missing the shade and 2nd key if I'm being charged $695?

So we negotiate on a price that basically knocked off the "Toyota Loyalty Charge" plus a few hundred dollars. I wasn't too happy about the price but the Prius was great and the sales guy said he would pull a privacy shade from another Prius to give to me and that he would look into seeing about getting a 2nd key. But all the while the sales guy is moaning about how he's not making any money on this deal and that $50 was going to be his commission AND he's telling me he's trying to move fast because he's got to find his next sale due to his small commission from my deal.

At this point I'm a little irritated. I ask him to check on getting a second key and he basically tells me to go and buy one off eBay and bring it back to him cause he can program it for free because the 2nd key was going to come out of his commission and now he's losing money. I didn't like that answer. He finally gets up to ask his manager about making a 2nd key but as he's leaving he slides an application in front of me and asks me to fill it out. As I'm filling out the name, I realize it's a credit application. Now I'm upset.

I confront him about the credit app and he begins to explain that even though I may have a great rate with my credit union, I would be better off going with Toyota Financial. WTF. I told him I was very clear about having financing lined up and that I was not interested dinging my credit. How f'in manipulative. I grabbed my license and insurance and told him this place is a joke and walked out.

Toyota of Richardson is the reason why used car salespeople get a bad image.

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2:38 pm EDT
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Toyota of Richardson Duped

I bought a factory rebuilt transmission through Toyota of Richardson. It had a one year warranty and before the warranty expired, I notified the Parts Department that ther transmission was acting up and was about to go out. They asked me to drive it until it went out. I assumed that since I had notified them that the transmission was bad before the warranty had expired, that they would honor the warranty. If I am not mistaken, they told me that the warranty would not be effective unless the transmission was completely out. I put my full trust in their word, and now they won't honor the warranty. I had no idea that I was being duped and that they had no plans to honor the warranty. I have been a customer of theirs for years and I have bought parts for other vehicles since I own my own garage. I would never play those kind of tricks on my customers. I am an honorable man and I run a respectable business. When I tell a customer something, I live up to what I tell them even if it costs me money. My customers are who keeps me in business.

I need the transmission repaired in my truck because I use it in my business. I will work with Toyota of Richardson to get another factory rebuilt transmission or to repair this one. They know that they are wrong, but they seem to be out to take advantage of a small auto repair service.

Dealers like this should not be in business. I would warn customers to be very suspicious of anything these people will tell you. They are out to make money off of small businesses and innocent people during these hard economic times. You would probably be better off buying from another business. These same people own a Toyota and Scion business in McKinney.

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texasrpbrock
Jul 24, 2008 1:19 pm EDT

Beware they sell water damaged/flood cars from auction before checking them out. They sold me a 2 year old low mileage Tundra that has apparently been in water at some point possibly up to the door handles. The smell was unbearable and they have tried everything to get rid of it shy of buying it back. It smelled like someone had actually died in the truck after the hot Texas sun hit it for a few days. Of course they told me the smell would go away and it was because the carpets were cleaned and weren't allowed to dry properly. Smell didn't get better, got worse. After about two weeks of back and forth with them on a solution they gave me the offer of trading for another truck on their lot or to have new carpet installed. They wouldn't even consider a refund. By this time my trade had already been sold or traded so there was no getting it back either. I ended up having to purchase a more expensive truck than I had planned on just to be done with the whole thing. On the second truck they had me over a barrel on price and I had no choice but to get an attorney or just pay the difference. I figured it was going to cost money either way so I took the less painful route. The used car manager is about as crooked as they come. The assistant general manager can't make a decision and stick to it and the GM over the dealership won't return calls to unhappy customers. I learned a lesson but hopefully you can learn from my mistake. Tell your friends!

Walk... NO RUN as fast as you can!

C
C
complaint department
Jul 28, 2008 12:16 pm EDT

Unfortunately when you sell 300 pre-owned cars a month you run into unsatisfied customers from time to time. The customer is absolutely right that there was an awful smell coming from the truck, however this had nothing to do with a flood nor it passing a service check. We do have procedures of eliminating odors and unfortunately the customer only allowed us one opportunity to try and make it right. I am certain that had we had the opportunity the odor would have been eliminated. In addition, anyone who owns or operates a dealership understands that when you purchase an automobile where titling is involved that there is no way to "refund money". We did however offer to trade him out of the vehicle into a similiarly equipped vehicle at no additional charge. The customer chose to purchase a more expensive vehicle. I understand the inconvienence, and wish there could have been an easier solution that was satisfactory to the customers needs. Let this be a lesson to anyone buying a pre-owned car, all dealers will allow third party inspections and or also extended test drives to ensure complete satisfaction with their purchase. We try to take the steps necessary to guarantee quality but is limited to mechanical inspections, not odors.

Is Toyota of Richardson Legit?

Toyota of Richardson earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Toyota of Richardson to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Toyota of Richardson is known for their high standards and safety. If you're thinking about dealing with Toyota of Richardson, it's wise to check how they handle complaints.

Toyota of Richardson has registered the domain name for toyotaofrichardson.com for more than one year, which may indicate stability and longevity.

Toyotaofrichardson.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Toyotaofrichardson.com you are considering visiting, which is associated with Toyota of Richardson, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

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  • We conducted a search on social media and found several negative reviews related to Toyota of Richardson. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

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Overview of Toyota of Richardson complaint handling

Toyota of Richardson reviews first appeared on Complaints Board on Oct 5, 2010. The latest review Manipulative sales tactics and dishonest pricing was posted on Apr 14, 2016. Toyota of Richardson has an average consumer rating of 1 stars from 2 reviews. Toyota of Richardson has resolved 0 complaints.
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  1. Toyota of Richardson Contacts

  2. Toyota of Richardson phone numbers
    +1 (855) 933-5349
    +1 (855) 933-5349
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    +1 (972) 201-9228
    +1 (972) 201-9228
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  3. Toyota of Richardson address
    1221 N Central Expressway, Richardson, Texas, 75080, United States
  4. Toyota of Richardson social media
  5. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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