Cleverbridge
Reviews and Complaints

I was charged US$118 and complained this to my credit card as I do not have any idea what this is about. Apparently, they said that I will have to contact the merchant about this so I can get the refund.

I have not used any other online app or software. I don't even have any idea what this is about. I just found this in my billing statement

The credit card is Citibank.

Nelca Leila Villarin

I recently received an unauthorized charge on my credit card! I called 800-799-9570 and was given unintelligible instructions. I do not have a receipt for this, or any other product relating to such a charge.

Please take this charge OFF my account or I will instruct my bank to do so.

Looking forward to hearing from you,

Sincerely,

Leslie Bonnette

I have used PayPal to attempt to update my winzip software because I was repeatedly told it was out of date. What came up was WinZip 24 pro edition. I didn't really want that but for peace of mind, I accepted it as I still haven't managed to get satisfaction from cleverbridge over being charged for an antivirus software charge which I have previously canceled. When this complaint is fixed I will look for the files regarding that problem.

I am 84 born 07/12/1934. I have several serious illnesses and do not need these problems. I don't even want to go through all of this.. I can never seem to get cleverbridge to communicate. The rate tings happen I will probably be deceased before I get anything sorted. If this does not help get things fixed I will contact PayPal to see if they can help.

I have a tax invoice from cleverbridge
Reference number [protected] which invoices me for $Au 35:72 total
Under payment details, it states your PayPal payment has been successfully authorized. Your PayPal agreement for cleverbridge is now active.

Every time I have attempted to finalize this download I am asked to pay again.I have no idea of how to add copies of paperwork.

Recently I tried to download your product. I was not successfull so I thought since it would not download I would not be charged. The fact is every time I tried to download it I was charge $49+. I want my money refunded and the non-sufficient funds resulting for CleverBridges attempts to get paid for software I do not have.

George Barber
119 Third Street
Rockwood, TN 37854
Phone [protected]
email: [protected]@comcast.net

My credit card was charged for usd$46.99 for some unidentified product. I didn't authorize this charge and I have no receipt. I want it credited back to my account immediately. I did not authorizthis purchase. I have never heard of your company. I would appreciate a refund from your company. If not I will submit a complaint to the Better Business Bureau about this matter. Thank you.

About 2 weeks ago I purchased WinZip Driver Updater, and installed it. It has done well in keeping my driversup to date, however, I am extremely annoyed b y the popups that jump up in the middle of my screen wanting me to purchase other products. This is just not right, and not the reason I purchased the utility. If I was interested in any other of your products, I would get on the web site and see what you have of interest to me. Please update the program and remove any thing that causes a "popup".

Thanking you in advance.

Just received credit card No [protected]/ VISA statement and there is a charge on 1/7/2019 for the total amount 1.090, 64 $44.99 for which I have no idea what it is for. The charge reads as follows:
post date: 01/07/2019 trans date: 02/07/2019 ref #: [protected]
Transaction description: www.cleverbridge.net $1.090, 64

My bank said in order to get a refund and to avoid more charges I had to contact the charging company.

Thank you for your prompt attention.
Mrs. Kali Dimitriou
Mobile : [protected]
email address : kali.[protected]@vodafone.com
Adraniou 2 & Papada str, Athens, Greece

I purchased from Cleverbridge a license key for a software called Winrar that I was supposed to receive in my email.

The key never arrived. I emailed Winrar directly several times and they were completely unresponsive. Therefore I called Clverbridge directly since they are the company that I actually engaged with and paid.

They said they would reach out to Winrar. Still no licence key. It's been about two weeks now and I am asking for a refund. Cleverbridge refuses to help since they say the decision is completely up to Winrar.

I did not engage or pay Winrar, I paid Cleverbridge and I am Cleverbridges customer. They have my money and delivered no product.

Of course I will be disputing this with my credit card company but I really shouldn't have to do that step.

Very bad customer service and they definitely lost a customer. Hopefully other people will think twice because giving their credit card number to this company.

All I know is what is written on my American Express bill for a charge dtd. May 17, 2019 in amount of $19.95 for an update to an Avast Secure Browser I think. I did sign up for an Avast free anti-virus program but did not sign up to pay for anything. Whether I did or not I want to cancel it. This browser is causing me lots of problems especially with banks. One bank will not allow me to take pictures of checks and another locks me out when I try to add a vendor. Please cancel my contract if I have one and refund my charge of $19.95.

I opened an email that said I had purchased $26.95 of something so I unsubscribed. I checked my account and $26.95 had been taken out of my account. I have not purchased anything and I want my money refunded to my account. I don't even know how y'all got my account information! I have not used my card in over a week and its locked in safe 7/3/19.

my husband is 82 and does not remember ordering anything from you.
his name is Galand Smith email is [protected]@gmail.com, charges were made May 23. 2019 on a Regions Debit card, he is not to use for online purchasing.
please send respond to [protected]@omaelse.com.
thank you... Margarethe Smith

?

This appeared on my Citicard credit card statement. I did not subscribe to this. I do not need it - as we have a newer system installed earlier this year. There was another charge by another company on my card as well, so Citicard is investigating if my card has been hacked. The initial charge stated it was for 3 computers and the charges would be monthly. This is totally a bogus charge by someone trying to scam money from my company.

date 2/05/2019
ref No [protected]
INFORMATIONS DE FACTURATION.NºNom du produitLivraisonQtéPrix1Reimage PC repair - One License Keyélectronique133, 95 €Sous-total :33, 95 €TVA (20% sur 33, 95 €) :6, 79 €Total :40, 74 €Sauf indication contraire, la date de livraison est identique à la date de facturation.DÉTAILS DU PAIEMENT.Votre carte de crédit (xxxxxxxxxxxxx3031) a été autorisée avec succès. Veuillez noter que le débit sur votre carte de créditfigurera sous la mention « CBA*Reimage - PCFix ».

Chère/Cher Robin Ashe-Roy,
Le paiement pour votre abonnement a été effectué correctement.
Vous avez souscrit un abonnement àReimage PC repair - One License Key. Un paiement supplémentaire pour cet abonnement vient d'être validé.

Vous trouverez ci-dessous votre numéro de référence cleverbridge. Afin d'assurer un service client rapide et efficace, veuillez indiquer votre numéro de référence lors de toute correspondance avec nous.

Votre numéro de référence cleverbridge : [protected]
Informations de paiement
Votre carte de crédit (xxxxxxxxxxxxx3031) a été autorisée avec succès. Veuillez noter que le débit de votre carte de crédit figurera sous la mention « CBA*Reimage - PCFix ».
Vos produits
Qté Nom du produit Livraison
1
Reimage PC repair - One License Key
électronique
[protected]-yf8sm
Vous avez souscrit un abonnement pour ce produit.
Le prochain paiement d'un montant de 40, 74 € arrive à échéance le 02/05/2020.

Vos documents d'achat
Pour ouvrir votre document PDF, vous devez auparavant avoir installé le logiciel Adobe Acrobat Reader. Si ce n'est pas encore le cas, vous pouvez télécharger une version gratuite ici.
02/05/2019 - Facture
Un PDF contenant les conditions générales de vente de cleverbridge AG est joint à cet e-mail.
Votre abonnement
Votre abonnement à « Reimage PC repair - One License Key » a commencé le 02/05/2018. Veuillez cliquer sur ce lien si vous souhaitez des informations supplémentaires concernant votre achat.

Your company charged my account $29.99, $39.99 and $49.99 a total of 4 different times within days of each debit. I have since notified winzip that I was canceling my subscription and have uninstalled all their software. They just charged me again for $29.99 and $39.99. Are you people crazy?I no longer know what specific software you are charging me for because in one month's time I have paid you $309.92.

I was billed back around March 5th for 54.36 for whatever I have no idea. I never purchase magazines nor any kind of software in my paypal account. Can you please look into this matter for me and credit my account for 54.36.
Blessings, Virginia Leahy [protected]@verizon.net
I have no idea why you charged my account. Plus how did you get into my account? Please I can not aford to take a hit for 50.36 like this for something I did not order. Can you please help me out?

I have been charged since,
20th september & 19th october 2018 with usd 17.64
Followed by 10th november 2018 usd 14.95,
19 december 2018 usd 17.64
& 10th january 2018 with usd 14.95 on my card and it says "at hso* clever bridge ag using my debit card"
I have not known this company neither purchase anything from them.
I want a refund for all these dates where im charged for.

Thank you

Bought this because it came up on my screen (using the Norton trademark) that my computer was infected and if I didn't act in so many seconds I would loose the use of my computer and it wouldn't let me clear the screen. I finally came up on the screen where I could download the Reimage fix it tool for $52.95 and within minutes my computer would be fixed. Tried it and it took all night and the only problems that they found was still there after they finished. Called the help line and they said (after been on the phone with them for about 45 min.) that they would have to go deeper into my computer and it would cost me another $500.00 (after saying no they came down to $300.00). My computer is now infected with this, the same warning as in the beginning comes up every so often and I have to take the battery out and unplug my computer to get rid of the warning. Also noticed tonight that I will be charged $52.95 every year if I didn't cancel.

From: cleverbridge customer support via zendesk.com
Reply-to: cleverbridge customer support
To: Carlos Buckley
Date: Jan 19, 2019, 12:17 pm
Subject: [customer support] re: camfrog annual extreme
Signed-by: zendesk.com
Security: standard encryption (tls) learn more
: important mainly because it was sent directly to you.

Carlos Buckley

Jan 19, 18:42 CST

Transaction id: 5hk02027290064436 (https://www.paypal.com/myaccount/transaction/details/5HK02027290064436?ppid=PPX000804&cnac=CA&rsta=en_CA(en_CA)&cust=ZUCWA3DE7TD92&unptid=a79df7aa-1ba8-11e9-b5ce-d4856454d6a8&t=&cal=c83e3528e867&calc=c83e3528e867&calf=c83e3528e867&unp_tpcid=email-recurringpayment-profile-w-initial-payment-created&page=main:email&pgrp=main:email&e=op&mchn=em&s=ci&mail=sys)

I payed for exstreem camfrog one year subscription from my pay pal account. I used my email [protected]@gmail.com for my pay pal and my email for the camfrog video is [protected]@gamil.com but I have received nothing but a headache trying to rectifie this. Please can you help

My credit card was charged for $124.74 by your company on Dec 22 /2018. I don't recognize this charge and I have no receipt. I want it credited back to my account immediately. I did not authorize this purchase. I would appreciate a refund to be posted no later than Monday, Dec . 24. If not I will submit a complaint to the Better Business Bureau about this matter. Thank you.
Faez D Alshehri
8282 Riyadh
Saudia Arabia 13216

This is the SMS I received :

شراء USD 124.74 من البطاقة الائتمانية المنتهية 8955 لدى HSO*CLEVERBRIDGE AG في 22-12-2018.الحد المتاح SAR 9612.43

My name is Ivens BOURDEAU I found in my SCCU bank account statement related to november 2018, the 2 following withdrawals on the date of 11/18/2018 in favor of CBI*PC/MACKEE for the amounts of 696.00 US and 118.00 US . This is an unauthorized credit card charge. I never ask for renewal of a 2-year contract that I had with Mackeeper which ended last month. I did not contemplate with Mackeeper any extent of the servicing provided on my Mac. I do not need those services anymore. I would like to resolve my complaint by the request of a refund. Anticipated thanks with my regards Ivens Bourdeau