Menu
For Business Write a review File a complaint
Cleverbridge Customer Service Phone, Email, Contacts

Cleverbridge
Reviews and Complaints

www.cleverbridge.com

Learn how the rating is calculated

2.4 238 Complaints
Claimed
Cleverbridge has claimed their business profile
Write a review File a complaint

Cleverbridge Complaints 238

ComplaintsBoard
S
7:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Cleverbridge did not order

i was charged $107.49 on 5/25/2021 i called and was told a refund will be made in 5-10 days have not received it yes FOR CBI TRIAL AVIRA
[protected] it was charged to card ending 9287 this card was canceled do to this transaction new card number is [protected] deposit refund into this card

Desired outcome: i was told i would get a refund WHEN??????

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
W
6:27 pm EDT

Cleverbridge Software scam

My PayPal account was charge with $128.35 CAD on 08/05/2021, invoice #272248457 for Data Recovery Wizard 1 year subscription. This was not authorized by me nor have I received it. Kindly reverse this charge and do not resubmit.

David Ball

Transaction ID
90519279JY5077604

Desired outcome: Reverse charge

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
C
10:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cleverbridge Unauthorized charge on my debit card

Name: Carl Taylor, Phone number [protected]. I was charged $43.79 by CBI malwar EBYT. POSTED ON 4/22/2021 at First Horizon Bank. I do not know what this charge is for and I did not buy malwar or re-new. I would appreciate an explanation or a full refund. I am expecting a quick resolve in this matter. If more info is needed please call number listed above.

Desired outcome: refund

Read full review of Cleverbridge and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jackie Stanmire Land
US
Feb 12, 2022 4:49 am EST

Clevrbridge took money out of my debit. I don't know what was purchased and I didn't authorize it ! What can I do ?

ComplaintsBoard
E
7:26 am EST

Cleverbridge Charge on my account that I did not authorize.

I used Malwarebytes for my computer. And that service was great.
However, there is a reoccurring charge that I did not authorize.

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
K
5:41 pm EDT

Cleverbridge unauthorized credit card charges

Dear Sir/ Madam,

Re : Cleverbridge Ref# : [protected] Renewal

I have called your customer service to have the renewal of the subject service cancelled on 3/11/21, however, when I receive the
" statement starting from 03/11/21 " today, I notice that you have renewed such service on the same day that I called for
cancellation.

Please make a refund of $ 49.99 to my credit card at your convenience.

When replying, please reply to " [protected]@gmail.com ".

Regards

Raymond

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
A
8:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cleverbridge A debit card charge

A cleverbridge internet charge of $42.69 was charged on my debit card on 03/19/21. I did not authorize this action and I would like my money put back into my account. Thank you.

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
R
9:00 am EST

Cleverbridge CCleaner

A charge was charge to my American Express card for the amount of $43.50 for CCleaner professional. I never order this service. I use the free version of the product.
Richard Hoppe
430 72nd street
Brooklyn NY 11209
[protected]
[protected]@gmail.com

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
G
9:03 am EDT

Cleverbridge charges on my bank account

would like the charges back 29.90 back to bank of america gertrude lorentsen

Desired outcome: return my money 29.90

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
C
4:50 pm EST

Cleverbridge Malwarebytes

My name is Carol Whitfield and $39.95 has appeared on my credit card and I wish for it to be removed as I did not willingly purchase any product/service. My husband passed away recently and it is difficult for me to have to deal with these matters. I would appreciate your prompt attention to this matter. Thank you in advance for taking care of this for me. My email address is [protected]@gmail.com. If this could be resolved before I have to pay the amount on my credit card, I would really appreciate it.

Desired outcome: For charge to be removed and to not be charged again.

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
J
6:08 pm EST

Cleverbridge Avira #[protected] unauthorized charge for services I do not want

I do not authorize the renewal to Avira # [protected], as we went out of businesss last March 2020, due to the Covid 19 pandenic, which shut down our service business. Since we are no longer providing services to anyone and are no longer in business, we have no need of any services from Avira, hence we should not be charged for that service, especially when we did not authorize the payment you erroneously withdrew from our acct. Please refund our $ 77.xx to Paypal. Any questions please contact Daniel, , ... yates.[protected]@gmail.com

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
P
6:26 am EST

Cleverbridge Panda protection advanced

I want to uninstall Panda from my computer as I do not require it any longer.
It's very difficult to talk to anyone from the Company or get any information from the net. They also charged me twice for a years subscription.My reference number is #[protected]. Can you help please? I also wish to stop any further payments being taken from my account. Awaiting your reply.

Desired outcome: cancel any further payments

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
R
8:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cleverbridge Unauthorized billing

unauthorized charge on 12/02/2020
for CBI*pc mackeeper for $59.88 account ending in 6937
I did not authorize this transaction, I would really like to know just how
this company got my credit information. and to stop any and all future
transaction.

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
J
6:36 am EST

Cleverbridge Unauthorized charge

I was charge $101.36 today for something from your company. I did not authorized this transaction and want it cancelled and my money refunded.

jeffery J Wilmoth
370 High Drive
Spring Branch, TX 78070

I do not even know aht this is. How is it possible to get billed for something that I don't remember or want to have.

Please inform me what it is you took the money for and cancel this and any further billing.

This is not acceptable and I will take legal action if it is not refunded immediately and my personal information deleted from your files.

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
D
5:35 pm EDT

Cleverbridge Cleaner services

I have been charged three times on my Master Card for $21.15 I was under the understanding that the amount was $21.15 for year cleaner service. If it is for a montly instead of the a yearly service cancel this service and refund my Master Card account.

Call me at [protected] and I will give you my Master Card number.

Diane Andree ([protected])

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
B
1:09 pm EDT

Cleverbridge Hitmanpro

I have been chaged for thid software even though i cannot make it work and then to add to my problem you haarged me a second time and i woud like to get this matter cleared up asap and get my refund.
I have been working on this for about a week now and still do not have an answer to it. Is there anybodyalive there? can somebody please respond to me on this matter

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
L
10:54 am EDT

Cleverbridge It service and premium support services.

I did not order these and do not want them. I think all this is a big scam. I think my first sentence explains exactly what the problem is and it also expresses the fact that I do not want these services what ever they are as this is a personal computer and not a business computer so why would I need them.

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
T
4:32 pm EDT

Cleverbridge remove me from all and no charges please

You refunded a payment for me a couple years ago, thank you it was a very simple transaction you corrected for me quickly, BUT, you are still listed in my monthly payments due accounts. I would would just like the account removed off my bank account. This was back in 2018, here are all the numbers showing along with CBI initials,

My Name Terri A. Holmes
Wells Fargo Checking account #[protected]
Bank Statement Information: CBI Cleaner
Bank Statement Information: #[protected]
Bank Statement Information: #S629-[protected]
I think the removed purchase was for a computer cleaning application, or maybe related to ZOOST however you removed the charges, but your still on my account unnder Monthly Payments.
MY phone # [protected]
Myemail: [protected]@gmail.com
Thank you for taking care of this matter.
Sincerely Terri A. Holmes

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
L
8:52 am EDT

Cleverbridge Acronis software

Just received email saying I authorized payment via PAYPAL to Cleverbridge for $109.24, for ACRONIS. I did not.. DID NOT... authorize this, nor did I agree to any automatic renewal. I do not even have ACRONIS software on my PC any longer. Transaction ID: 442345077A486031G

Hello Lou Borok,

You sent a payment of $109.24 USD to cleverbridge Inc.

It may take a few moments for this transaction to appear in your account.
Merchant
cleverbridge Inc.
[protected]
Instructions to merchant
You haven't entered any instructions.

Description Unit price Qty Amount
Acronis True Image Premium 1 year Subscription - 1 Computer - #[protected]
$109.24 USD 1 $109.24 USD
Subtotal $109.24 USD
Total $109.24 USD
Payment $109.24 USD
Charge will appear on your credit card statement as "PAYPAL *CLEVERBRIDG"

Payment sent from [protected]@att.net
Funding Sources Used (Total)
American Express x-1004 $109.24 USD

Invoice ID: [protected]

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
G
9:57 pm EDT

Cleverbridge Unwanted charge

When I checked my online bank statement I saw a an unauthorized charge of $28.46. Then I got an email for a security premium for services of one year! I did not order this! How did they get my debit card info? I put a stop on my debit card. My bank wants me to cancel my card, which I suppose is prudent but that is such a pain. But I repeat how did cleverbridge get my card info? And I did not order any services from them

Read full review of Cleverbridge
Hide full review
ComplaintsBoard
U
3:22 pm EDT

Cleverbridge Unauthorized debit card charges

On the 5th of june 2020, my savings account reflected an unauthorized payment of sgd $44.15 made to hso cleverbridge ag koeln on the 3rd of june 2020. I certainly did not purchase anything for the past week that costed me that amount of money. I also did not receive any emails from cleverbridge notifying me about this transaction for the past week.

The only affiliation I have with this company is through zenmatevpn. About 3 to 4 weeks ago, I had tried to purchase a 1 month subscription for the price of around 10 usd ~ but I received a follow up email by them on the 10th of may 2020 stating the payment was not approved. I did not follow up after this so there shouldn't be any charges made to my savings account through this request for vpn subscription. Just to make sure, I also checked my zenmatevpn account and sure enough, no subscription.

I am requesting a refund for that sgd 44.15 deducted from my account resulting from the possibility of the company misusing my card details to make such a transaction.

Read full review of Cleverbridge
View 0 more photos
Hide full review

Cleverbridge Reviews 0

Looks like Cleverbridge has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

Overview of Cleverbridge complaint handling

Cleverbridge reviews first appeared on Complaints Board on Jul 1, 2009. The latest review Cleverbridge company was posted on Jan 19, 2024. The latest complaint unable to download reviver software llc was resolved on Dec 30, 2014. Cleverbridge has an average consumer rating of 2 stars from 238 reviews. Cleverbridge has resolved 86 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.2
1292 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Cleverbridge Contacts

  2. Cleverbridge phone numbers
    +1 (312) 922-8693
    +1 (312) 922-8693
    Click up if you have successfully reached Cleverbridge by calling +1 (312) 922-8693 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +1 (312) 922-8693 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +1 (312) 922-8693 phone number 7 7 users reported that they have UNsuccessfully reached Cleverbridge by calling +1 (312) 922-8693 phone number
    Chicago, United States
    +1 (415) 612-2806
    +1 (415) 612-2806
    Click up if you have successfully reached Cleverbridge by calling +1 (415) 612-2806 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +1 (415) 612-2806 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +1 (415) 612-2806 phone number 10 10 users reported that they have UNsuccessfully reached Cleverbridge by calling +1 (415) 612-2806 phone number
    San Francisco, United States
    +49 221 222 450
    +49 221 222 450
    Click up if you have successfully reached Cleverbridge by calling +49 221 222 450 phone number 4 4 users reported that they have successfully reached Cleverbridge by calling +49 221 222 450 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +49 221 222 450 phone number 2 2 users reported that they have UNsuccessfully reached Cleverbridge by calling +49 221 222 450 phone number
    33%
    Confidence score
    Germany
    +81 368 692 200
    +81 368 692 200
    Click up if you have successfully reached Cleverbridge by calling +81 368 692 200 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +81 368 692 200 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +81 368 692 200 phone number 0 0 users reported that they have UNsuccessfully reached Cleverbridge by calling +81 368 692 200 phone number
    Japan
    +886 226 566 018
    +886 226 566 018
    Click up if you have successfully reached Cleverbridge by calling +886 226 566 018 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +886 226 566 018 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +886 226 566 018 phone number 0 0 users reported that they have UNsuccessfully reached Cleverbridge by calling +886 226 566 018 phone number
    Taiwan
    More phone numbers
  3. Cleverbridge emails
  4. Cleverbridge address
    350 N. Clark Street, Suite 700, Chicago, Illinois, 60654, United States
  5. Cleverbridge social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Cleverbridge Category
Cleverbridge is ranked 12 among 783 companies in the Internet and Software category

Most discussed complaints

billing
1
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.