CB Retail Stores Coles Supermarkets Australia Flybuys curtis stone bbq points - a hoax with bad behaved staff of flybuys

Coles Supermarkets Australia review: Flybuys curtis stone bbq points - a hoax with bad behaved staff of flybuys

Tim Sir of Sydney, AU

Jan 28, 2024 2:12 am EST

Verified customer

Featured review

If there was an option to give Coles and Flybuys review as 0 stars, I would give. This program and all other flybuys programs are a total hoax. You waste times, effort and money of people. By the time when you have enough Curtis Stone credit points to get a thing, the time is about finished and Coles will say that they don't have the lowest possible credit item available and your points will not be redeemed for anything equal or greater value. Only items of greater value are available where if you want to get something out of your collected points, pay half the price to get it. I tried going from store to store with one answer saying not available as its finished. Though 2 days are still left, but availability of merchandise is not even displayed.

Terms and conditions are their reasons of not giving anything in return. With well trained staff who would misbehave with you on the counter or over the phone, you feel that no one will listen and you give up. It's available only on their website

Ashamed that all this is not noticed by consumer affairs. Shame on you Coles and Flybuys. I feel betrayed, cheated and disappointed.

Claimed loss: I lost my gifts 2xscissors totalling 32/36credits due to unavailability of merchandise 2 days before promotion closes. Lost my effort, my time, my petrol traveling from store to store.

Desired outcome: Want my merchandise or give in return something of equal or greater value.

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Resolved

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Coles Supermarkets Australia Contacts

Coles Supermarkets Australia phone numbers

1800 061 562
1800 061 562

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4%
Confidence score

Customer Care

1800 876 553
1800 876 553

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Abandoned Trolleys

131 116
131 116

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flybuys

1800 455 400
1800 455 400

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Online Shopping

+61 398 293 111
+61 398 293 111

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29%
Confidence score

Head Office

+61 130 030 6397
+61 130 030 6397

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Coles Credit Cards

+61 130 030 4990
+61 130 030 4990

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Coles Gift Cards

+61 130 072 5159
+61 130 072 5159

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Corporate Gift Cards

+61 130 026 5374
+61 130 026 5374

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Coles Insurance

+61 398 295 111
+61 398 295 111

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50%
Confidence score

National Switchboard

More phone numbers

Coles Supermarkets Australia emails

coles.customer.care@coles.com.au

100%
Confidence score: 100%

Support

Coles Supermarkets Australia address

800 Toorak Road, Hawthorn East, Victoria, 3123, Australia

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Nov 20, 2024