Columbia House / Edge Line Ventures
Reviews and Complaints

Please contact Freed & Weiss so they can take action against Triligiant's abusive marketing!

Trilegiant Scam: HELP STOP IT!

Trilegiant is behind more consumer abuse. Take action and contact Freed & Weiss - info @ freedweiss (dot) com (No Spaces), or call, toll free 866.779.9610

Here's more information:

Customers of websites like 1-800-Flowers.com, Travelocity, Shutterfly, and Orbitz are reporting mysterious monthly reoccurring charges to their credit cards.

Thanks to marketing tactics (i.e., those pop-up windows) used during check out, without proper consent consumers are accidentally joining club memberships and having to pay for them monthly!

Most people don't even realize they are being charged every month for a service they never ordered!

Is this happening to you? Have you made a purchase for travel, work, or fun using any of the following sites:

1-800-Flowers.com,
Hotwire.com,
Orbitz,
Classmates.com,
Barnes&Noble.com,
Ticketmaster.com,
Avon.com.
Budget,
Staples.com,
Travelocity,
Expedia/Hotel.com,
Columbiahouse,
Buy.com,
FTD,
Intelius,
Gamestop/
EB Games.com,
Airtransholdings.com,
Continental Airlines,
Shutterfly Inc.,
US Airways
Vistaprint USA
Redcats USA
Pizza Hut
Movie Tickets.com
GMAC Mortgage

Join this cause to learn more and stop the consumer abuse from Trilegiant.

AND PLEASE CONTACT FREED & WEISS IMMEDIATELY if you - or anyone you know - has reoccurring charges after purchasing from any of these companies.

Contact Freed & Weiss by emailing: info @ FreedWeiss (dot) com (No Spaces), or calling: [protected], or toll free [protected]

I ordered "GERMAN-WORLD" magazine for $39.00 back in April 2008 and paid via personal cheque.My check was cashed and I never received a single issue ! Where is it and what is my recourse? The cheque went to a P.O.Box in Alaska and I have no customer service telephone no.BEWARE !

HOW CHASE BANK AND COLUMBIA HOUSE STOLE CHRISTMAS

On August 8, 2008 I purchased some DVDs from Columbia House, the order came to $35.84. The order was shipped missing an item after many emails and phone calls to them I finally got my remaining item but they charged me an additional three times for that one item. After another round of calls and emails I finally chalked it up to a bad experience that I would learn a lesson from.

On October 11.2008 I logged into my checking account to find that I had two pending charges of $99.76 from Columbia House! I immediately called Chase Bank 800 where I spoke to a wonderful supervisor Pat, whom advised that as they were still pending she had been able to reverse them. As a caution she advised that they could submit again as long as they had my card number and provided me the number to the Chase Claims Department.

Immediately I began trying to contact Columbia House via their email process on their website - to this day they have NEVER responded to the dozens of emails that I have sent regarding this issue. Calls are answered by someone not qualified to handle the matter, so a supervisor will need to return your call and that NEVER happens either.

I tried to remove my card information from their site, which the site does not allow you to do! You also can not remove the check mark in the box allowing them to use that information for any future shipments and charges! In frustration I changed the billing information on the card to Big Bird, 123 Sesame Street, New York NY 10001

On October 14, 2008 they again debited my checking account for $99.76 which resulted in CHASE Bank charging me $75.00 and $32.00 for insufficient funds fees.

I contacted CHASE Bank filed a claim and closed that debit card (as they would not file the claim other wise). I provided them with screen shots showing no purchases, no shipments, no pending orders since the August fiasco and was advised by Angel that CHASE Bank would be crediting back the charge and any related insufficient funds fees.

Initially they did credit back the $99.76 and the $75.00 for insufficient funds. CHASE refused to credit the $32.00 as Donnell advised me because a previous request had been made (the $75.00) within a 12-month period.

On November 20, 2008 CHASE bank reversed themselves and took the $99.76 and the $75.00 from my checking account again. I contacted CHASE Claims Department on 11.21.2008 and was advised by Judy that she would re-open the claim and I would receive that information shortly. Several hours later there was still no information received. Again I contacted CHASE claims where upon Andre advised me that I would need to speak with a supervisor whom was currently on another call and would need to call me back.

To date there has been no communication from Judy or Andre’s supervisor, maybe CHASE has Columbia House train the employees in their Claims Department!

Thanks to Grinches at COLUMBIA HOUSE and CHASE BANK there will be no Christmas in our household this year. The theft of over $200.00 from my account by these two supposedly reputable companies has ended any possibility of a celebration of any kind in my household

BE WARNED AND TAKE YOUR BUSINESS ANYWHERE ELSE

I have aquired the same problems as so many other people, and it is beginning to realy aggravate me. I get billed for movies I do not order. I have been sent Walt Disney movies and I order something else. CUT THE CRAP, if your going to bill me, send the movies I order !

Please help me get rid of this parasitic service. They repeatedly send me new DVD's that Idid not request. I send them back and receive credit (I believe.)
I am getting divorced so money is quite tight.
David L. Olson

I signed up for this frustrating service aout 6 months ago. They routinely send me DVDs I did not request and I send them back via post.
Their web-site is not user-friendly.
Please help me dislodge this parasite!
I am getting divorced so money is quite tight!
David L. Olson-

Got a shipment statement but no movies yet. Columbia ask me for information that they should have on my order.

I was repeatedly sent a bill for CD's I never r eceived. I would never and will never do business with Columbia.

Where are the movies I paid for? Four weeks have passed.

I sent a check for $5.00 for shipping and handeling of some movies and hav'nt received any movies yet.

this is a JOKE!
I signed up for this thing and have had nothing but aggrivation.
You can never speak to someone...{always a recorded message and a menu of ###).
I keep getting sent the same movie, and keep sending it back. I've gotten billed for the same movie on my credit card 3 times now and want out of this crappy service. Dont make the same mistake I did...pay the regular price in a REAL store and be done with iot...you'll thank me in the long run!
Dennis Verderosa

Just a few suggestions for you. Go to your bank and have them issue a "chargeback" for the $94 charge. During this process you can tell them that the only reason your account was over drawn was due to the unauthorized debit on your account they should reimburse you for any overdraft fees if they are a good bank.

Then by all means contact the BBB and the local Attorney Gen office in their area, this will just show your bank that you are trying even harder to come to an agreement with them. If you need a working number for a LIVE person at Columbia House I finally found one today (after asking for 2 months for one) it's [protected].

Good Luck and Happy Holidays.

I spoke to someone about my membership back 2017. Telling I were not satify with the quality of their DVD's. And I wanted to discontinue my membership with Columbia House DVD club. And I was told I had to pay off my membership and pay for balance of (3) movies. And I did. I thought that would be the last time I would from them. Now they have been senting out movies and I have been sending back. They stopping sending movies but now the billing continue to come. And unless they receive prompt payment, they will report my unsatisfactory account to a consumer reporting agency, which will keep this information in its files for up to seven years. How do I get these Hound dogs off my back.
Robert Gillespie

I am not a member of columbia house video club, but my chase credit card was charged with the amount of $25.94 for Transaction No. 24692169240000064356534 on August 28, 2009. I do not even know what item was purchsed.How can this be possible when only members are entitled to buy their products? I am however a member of columbia house dvd club which only accepts dvd orders.

I also have been charged for DVD's that I have not ordered nor have I recieved. There was a charge of 27.50 to my credit card. I feel this number was kept on my account from a previous purchase and they just continued to use my credit card number.

It is totally true. The company always mail to you the DVD and bills that you never ordered.

i have recd a lettere from penn credit corp. for a past due bill from columbia house video club stemming from 2006 it shows i owe $121.94 it also list this acct #[protected] i need some type of info or backup on this as i am almost 100% positive i never belonged to you club please contact me via email bevcad@hotmail.com with your phone number or customer service # so i can resolve this matter sincerely beverly cadwallader

Biggest ### ever. I have never even heard of these people and they sent me a bill for 124.70? Does anyone know what i can do about this? email me at sheisaterror@yahoo.com

just want to cancel my memebership. dont have time to always cancel, cant keep up. dont like dvds to be send without my permission.i am out of town and do not have my account number. the 800 # is useless.

Any company that is willing to take your money, set up a mandatory automatic mailing of their products without ability to cancel membership from the site that you can update any other information, is not ethical. I want out too, and i will never again do business with this company and will be warry next time i sign up for something like this and will make sure i can cancel membership once fullfilments are achieved (which mine are with Columbiahouse dvd). But at the same time, you signed up and agreed for the service so it is not a scam, they do exactly what they say.. its just really unfortunate that they want to make it very difficult for their customers to get out if they want, OR AT LEAST OPT OUT FOR THE ###ING STUPID DIRECTORS SELECTION!

I too was a victim of their scam but I was able to cancel my membership. My recommendation is to call the 1-800 # and ask to cancel your account. If you are unable to get a hold of anyone than return the next DVD with a letter requesting the following:

1. To cancel the account
2. Send a final invoice to you upon cancellation
3. Remove your name from all of their marketing material

Make sure you pay the extra money to track the package.

I am so DONE with these people! Time and time again they continue sending me unsolicited dvd's and I have fulfilled my membership limit with them. I have BEGGED them time and time again to cancel my membership and yet they keep on sending me these DAMN movies and billing me for them. These people already ruined my credit score once. I WILL NOT ALLOW IT TO HAPPEN AGAIN! I guess my next step is Consumer Affairs or the BBB.
Maybe both. Enough is enough!

OMG -- they are still pulling the same stuff !

PLEASE READ - - - -

HOW CHASE BANK AND COLUMBIA HOUSE STOLE CHRISTMAS

On August 8, 2008 I purchased some DVDs from Columbia House, the order came to $35.84. The order was shipped missing an item after many emails and phone calls to them I finally got my remaining item but they charged me an additional three times for that one item. After another round of calls and emails I finally chalked it up to a bad experience that I would learn a lesson from.

On October 11.2008 I logged into my checking account to find that I had two pending charges of $99.76 from Columbia House! I immediately called Chase Bank’s toll free number where I spoke to a wonderful supervisor Pat, whom advised that as they were still pending she had been able to reverse them. As a caution she advised that they could submit again as long as they had my card number and provided me the number to the Chase Claims Department.

Immediately I began trying to contact Columbia House via their email process on their website - to this day they have NEVER responded to the dozens of emails that I have sent regarding this issue. Calls are answered by someone not qualified to handle the matter, so a supervisor will need to return your call and that NEVER happens either.

I tried to remove my card information from their site, which the site does not allow you to do! You also can not remove the check mark in the box allowing them to use that information for any future shipments and charges! In frustration I changed the billing information on the card to Big Bird, 123 Sesame Street, New York NY 10001

On October 14, 2008 they again debited my checking account for $99.76 which resulted in CHASE Bank charging me $75.00 and $32.00 for insufficient funds fees.

I contacted CHASE Bank filed a claim and closed that debit card (as they would not file the claim other wise). I provided them with screen shots showing no purchases, no shipments, no pending orders since the August fiasco and was advised by Angel that CHASE Bank would be crediting back the charge and any related insufficient funds fees.

Initially they did credit back the $99.76 and the $75.00 for insufficient funds. CHASE refused to credit the $32.00 as Donnell advised me because a previous request had been made (the $75.00) within a 12-month period.

On November 20, 2008 CHASE bank reversed themselves and took the $99.76 and the $75.00 from my checking account. I contacted CHASE Claims Department on 11.21.2008 and was advised by Judy that she would re-open the claim and I would receive that information shortly. Several hours later there was still no information received. Again I contacted CHASE claims where upon Andre advised me that I would need to speak with a supervisor whom was currently on another call and would need to call me back.

To date there has been no communication from Judy or Andre’s supervisor, maybe CHASE has Columbia House train the employees in their Claims Department!

Thanks to Grinches at COLUMBIA HOUSE and CHASE BANK there will be no Christmas in our household this year. The theft of over $200.00 from my account by these two supposedly reputable companies has ended any possibility of a celebration of any kind in my household

BE WARNED AND TAKE YOUR BUSINESS ANYWHERE ELSE

Nothing but lies and wrong dvd's and wrong charges from the get go! I have never had so much trouble with a supposedly legit company in my intire life! They send wrong dvd's, then charge me for them (take the money out of my bank account). Then somehow, I got in touch with them, and told them, then they (three tries later) finally send the right one, but charge me twice for it. They said they sent one I NEVER received, and have the audacity to charge me for it. My 5 year old grandson could run this business much better than they are. Whomever is running it obviously has mental health problems, and organizational problems and math problems, etc. Now, as the rest of you have mentioned, it is totally impossible to get in touch with them. Contact is virtually impossible! Which means death for any company. They don't seem to care, either. I refuse to pay for any more that I do not get or are the wrong ones sent to me. I finally had to change my credit card...the bank issued me another with different numbers so now they can't charge it any more...

I have writen to columbia house to cancell my subscription. And they still send me dvd's. So I send them back. Now they are sending me bills for dvd's that I do not have. I have been sending them back unopened. And the post man has been taking them from my work place. So I know they have gotten them back.

BEWARE of COLUMBIA HOUSE!
Columbia House does business in a very deceitful manner. I had an account with them for over 3 years and met my commitment to them. When they charged me for a movie that I attempted to purchase with fun cash, I called to get it straight. I had a copy of my confirmation page that the movie was purchased with fun points, and they still claimed that the movie did not qualify which is why they charged my account. It was very difficult to get them on the phone, and once I did reach someone, she was very rude and nasty. The supervisor she put on the phone was equally unpleasant. I let the charge go, and told them to close my account.

Then I was suckered back in…

After several attempts via e-mail and postal mail to get me to “re-instate” my account I decided to do so, accepting the 6 movies at a reduced price and one at regular club price as a welcome back gift. To my dismay, this is in their records as a new account in which I now have a new commitment. They have since charged my account for a movie I did not order, which was sent to me as a director’s selection. When I called them and explained to them the movie was refused and returned unopened, because they have not gotten it back they will not refund my account. They also claim that because this is a “new” account it is stated in the terms of the account that they will charge my card for anything they ship automatically. I asked them to remove my card and they will not; they claim they have to have it on record. I asked them to cancel my account, and I am told that I have to complete my commitment or they will charge my card for the remaining movies. I feel as though I have been bullied and bamboozled into a commitment. This is an example of unscrupulous and unethical business practices.

They are doing the same to my account, double charging it and can not talk to anybody. I will contact my bank and try to stop them from collecting any more money. I am also out of work do to reno kidney failure and chronic nerve damage to my legs as a result of this illness. I have three little kids and money is really tight in my house at this time. If any one knows how I can contact before I have to pay my bank to stop the drafts let me know.

I just spent 3 hours on the phone with Columbia house about duplicate charges for one movie that I agreed to buy on a promotion, not only was my account double debited but was over charged for the movies by $22. Of course when I called them to complain I was told that they don't show the charges as approved, but that my bank declined the charges, I asked them to do a conference call to my bank so that they could verify the charges, the manager told me he didnt have the ability to make phone calls, which I know is wrong, I have worked as a manager in call centers and if anyone has the ability to make outbound calls it is a manager. So I called my bank, they were more than happy to call Columbia House to verify the charges, the manager refused to listen, assured me that my order was cancelled and told me not to call back again and that there was nothing that they could do about the fact that their two pending charges in my bank acct were causing checks to bounce and was not willing to try to make it up to me. Even after threatening them that I would be complying to their executive offices, the bbb and my local state about their shady practices, I was just told to stop waisting their time. Checking on the BBB, they are NOT registered with the BBB and are also not in good standing due to amount of complaints that the BBB receives about them. Wish I would have know before I did business with them.

I am a disabled American (dislexic), very limited funds... I joined Columbia House almost 2 months ago, not realizing that once you give them your credit card number they send movies you don't even order. At the first of Sept, 07 I became homeless and have been living wherever I can. This past weekend I had access to a computer to find out Columbia House had taken out over 50 dollars from my account without my permission and sent the movies to an address I no longer have. I have called 2 days in a row to get my money back to no avail. Does anyone have a suggestion on what to do?

EDIT: The DVD I ordered was cancelled due to "lack of new supply" so basically I'm stuck with minus $73.76.

I was also charged $73.76 to my account however I purchased a DVD priced at $24.95. Frustrated, I sent numerous inquiries via email with no replies except more promotional offers. Reaching a CSR by phone is an impossibility so hopefully the seventh email is a charm.