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3.4 1726 Complaints
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Complete Savings / Complete Save Complaints 1726

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4:53 am EDT
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Complete Savings / Complete Save Unothorsied money

Hi iv noticed on my last couple of bank statements that use have been taking £15 out of my acount every mounth I don’t know what that was for as I can remember singing up yiu to ti take the money as I signed up for a cash back off my boohoo orders. I am a 19 working two jobs 15 is alot of money to be losing for nothing when trying to make ends meet. I would like to be refunded for the money that use have took off me as I never singed up for that knowly and I woukd use to take my bank details off your datebasr so this dosnt happen again

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8:30 am EDT
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Complete Savings / Complete Save unauthorised credit card payment

This company has taken the £15 membership fee from my bank account without any permission.

when ordering from another company, Complete savings came up offering a cash back system, however it is unlcear at the time that you are signing up to a membership system and I certainly did not give them permission to use my bank account, they have taken my bank account details from another website and used them to steal money from my account.

Desired outcome: I would like a refund back into my account.

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12:33 pm EDT

Complete Savings / Complete Save complete savings

I keep having £15 taken out of my account every month since february when I havent subscribed to anything. This is a scam and i’m not happy about it. I want my money back

Desired outcome: I want my money back

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11:39 am EDT
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Complete Savings / Complete Save This company is taking out money from my account without my permission

WLY* Complete Save have been taking money from my credit card (£15 in total) . I do a small amount of online shopping usually with the same companies, but at no time have I requested to join the Complete Save savings plan. I have now contacted my bank and had further payments stopped, but as a student on a very low income I am furious that this amount of money has been stollen from my account. Somehow this company has got hold of my details, but I can confirm that I have never completed an application form to join this savings plan or received any emails or other documents from this company. I want my money refunded and this company investigated.

Desired outcome: Please refund £15

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8:14 am EDT

Complete Savings / Complete Save Money taken from my bank without my authorisation

Every month for 2 months £15 has been taken out my account without my permission I would like a refund thanks

Desired outcome: A refund of £30

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9:13 am EDT
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Complete Savings / Complete Save Unnecessary charges to my account

I have never used this company for anything, nor had I ever heard of them. However, in March 2022 I noticed this company had been charging my account every month, since January 2022.

I contacted the company and eventually they reimbursed me and said they had stopped my “subscription” (that I did not make).

Now the following month, April 2022, I have been charged again and I am having to go through the whole rigmarole of giving all my personal details, bank details, screenshots, emails etc again, and it’s not right.

Desired outcome: Stop the company charging me and refund my account again

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4:28 pm EDT
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Complete Savings / Complete Save Taking money from my account

I have looked at my partnership account this morning- 23rd May 2022 and you are taking £15 from my account. Stop immediately

Wonder what Martin Lewis will make of this!

Desired outcome: Return money and stop taking it!

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11:05 am EDT

Complete Savings / Complete Save Taking money

I have been charged £107 from this company (15 a month) without ever authorising it. I never signed up to this company and demand a complete refund.

Desired outcome: Refund

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3:26 am EDT

Complete Savings / Complete Save Complete save

I signed into my online banking this morning and realised im in arrears of £15.00, as completesave had taken this amount.

I haven't signed up to anything, any subscription to authorise this, can you please help me solve the issue.

Desired outcome: Money back

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2:18 pm EDT
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Complete Savings / Complete Save Being scammed taking money without consent

I have been scammed 2 now by this company I am in a wheelchair so I have to shop online so I would remember if I sighned up to anything like that but I haven't and as I can't get out and have alot of mental health issues I have no idea what to do.

Desired outcome: Refund and block on them taking money out of my account.

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10:04 am EDT
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Complete Savings / Complete Save Unauthorized credit card charge on the 19th April 2022 from what I believe is scam website.

Hi, I've had a charge of £15 from WLY*COMPLETESAVE.CO.UK on Tuesday the 19th April, without my permission. I have never signed up with them nor did I know they existed until they unlawfully took money from my bank account. I want it refunded immediately!

The proof of them withdrawing money is in a screenshot I have taken. Again I'd like to point out I have never signed up for anything in regards to them.

Desired outcome: I would like to spread awareness of this scam website and I would like them to stop taking money from my account, along with a refund of what they have already stolen from me.

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Jean Prescott
US
Apr 22, 2022 8:11 am EDT

I have had £15 taken out of my bank account which i knew nothing about i am now contacting my bank as this seems like a scam

Complete Savings / Complete Save
Complete Savings / Complete Save
May 06, 2022 11:33 am EDT

Hi Jean,

We would like to assist you and fully address your concern but that is not possible since we currently don't know who you are. If you want us to investigate your complaint and provide you full details on how and when you signed up for Complete Savings and agreed to the T&CS, please provide us with either your membership number or email address so we can identify your record. Please send these details in an email to mary@completesavings.co.uk.

You may also call our customer service at:

Free telephone from within the UK: 0800 389 6960

Hours of operation are Monday-Friday 8 am-8 pm, and Saturday 9 am-4 pm

Thank you.

Kind Regards,

Complete Savings

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6:01 am EDT
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Complete Savings / Complete Save Unauthorised regular payments taken from bank

When checking our bank account this morning we have found that four unauthorised payments of £15 have been taken from our bank account without our knowledge, amounting to £60. We have never signed up to this, never given our bank details to them and not agreed to any free trials. We would like our money back from them as it was fraudulently taken.

Desired outcome: A full refund.

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5:47 pm EDT
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Complete Savings / Complete Save Unauthorised payment taken out

Hi so I recently have always seen “WLY completesave.co.uk” take £15 out of my bank and I am trying to figure out why as I have not even heard of this website and it has happened on the 14th of April and the 8th of March. I didn’t realised until I actually checked today I never brought anything on them dates or from that website and it doesn’t tell me the time but it shows me this code on my online banking [protected]

Desired outcome: Please refund As its not okay for people to take out money for no absolute reason please respond to me please

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3:26 pm EDT
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Complete Savings / Complete Save Charged for months

I never signed up to your company and I have been charged for months for nothing!

A total of £105 has been charged to my account?!

I am disgusted by your companies dishonesty and shadiness.

I am expecting some response and will most definitely be involving the police if this is not resolved.

Account no : [protected]

Sort no : 090129

Desired outcome: A whole refund and explicitly a response, if this is not met I am involving the police.

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6:27 pm EDT
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Complete Savings / Complete Save Unauthorized credit card charges

I have not signed up to anything and have had £15 taken out of my bank account

This money was taken out my account on the 13th of April 2022

I will not allow that to happen considering I am a teen and am very unsure and anxious with money

I would like this to be resolved and I want my money back and any subscriptions or anything like that to be cancelled with this company immediately

Desired outcome: Please refund

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12:57 pm EDT
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Complete Savings / Complete Save Stole money

You took mony out my account

Desired outcome: You stol mony out my account

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10:10 am EDT
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Complete Savings / Complete Save Monthly payments

I have Spoken to customer consultants with your staff members have said they would deal with, To this date, you are still taking £15 p/m off me and have noit had a penny in return, I am now going to go through my debits you've you have taken, Haven't had a single penny off you, you say i'll get money back. I am going to let you know that I have brain damage and things like this does effect on me as it sets my brain off. I am looking at a full refund as this doesn't seem fair on me at all. Please respond asap. Many Thanks

Desired outcome: full refund, no more taking my money and this does effect my brain damage as it's outside my comfort zone, I try and keep everything black and white, easy.

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8:27 am EDT
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Complete Savings / Complete Save Unauthorized card charges

Hi,

I have been unable to cancel the Complete savings payments and did not realise i was still paying for this.

I have recently discovered that i am still being charged £15 per months for this which i have never used.

there have been a total of 18 payments dating from the 15/11/2020 to the sum of £270 for something that should have been correctly stopped months ago.

Please can someone help cancel these payments and help process a refund

Desired outcome: Please refund

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8:14 am EDT
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Complete Savings / Complete Save Apartment Booking

I made a booking on The Cooper Apartment via booking.com on 13th of April 2022 and I filled an online application that The Cooper Apartments sent me. After filling that application and paying the required amount an additional 15 pounds have been deducted from my account for complete savings. What sort of a scam is this. I never wanted a membership for complete savings, And I never filled any applications for complete savings. I need my 15 pounds back. Scammers

Desired outcome: Please I need my money back

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1:52 pm EDT
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Complete Savings / Complete Save WLY*Complete saving.com

They take every-month 15£ without any reason I don’t by any thing from this website or not filled any form with this company I complained 2 time but not reply I want my money refunded they take total 75£ I want my refund

Desired outcome: I don Buy any thing from this Website why they cut off 15 pound every month they takes 75£ I want my refund my money back

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About Complete Savings / Complete Save

Screenshot Complete Savings / Complete Save
Complete Savings is a membership program offering cashback on purchases, discounts, and various monthly benefits. Members can save on shopping, travel, and entertainment with participating retailers. The service requires a subscription, with a monthly fee granting access to the deals.
How to file a complaint about Complete Savings / Complete Save?

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3. Writing the title:
- Summarize the main issue with Complete Savings / Complete Save in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.

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Overview of Complete Savings / Complete Save complaint handling

Complete Savings / Complete Save reviews first appeared on Complaints Board on May 10, 2009. The latest review Money being taken out of my bank without any supervision was posted on Mar 22, 2024. The latest complaint Money being taken out of my bank without any supervision was resolved on Mar 22, 2024. Complete Savings / Complete Save has an average consumer rating of 3 stars from 1726 reviews. Complete Savings / Complete Save has resolved 1051 complaints.
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  1. Complete Savings / Complete Save Contacts

  2. Complete Savings / Complete Save phone numbers
    800 389 6960
    800 389 6960
    Click up if you have successfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number 8 8 users reported that they have successfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number Click down if you have unsuccessfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number 4 4 users reported that they have UNsuccessfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number
    +44 800 389 6960
    +44 800 389 6960
    Click up if you have successfully reached Complete Savings / Complete Save by calling +44 800 389 6960 phone number 0 0 users reported that they have successfully reached Complete Savings / Complete Save by calling +44 800 389 6960 phone number Click down if you have unsuccessfully reached Complete Savings / Complete Save by calling +44 800 389 6960 phone number 0 0 users reported that they have UNsuccessfully reached Complete Savings / Complete Save by calling +44 800 389 6960 phone number
  3. Complete Savings / Complete Save emails
  4. Complete Savings / Complete Save address
    Sentinel House, Airspeed Road, Portsmouth, PO3 5RF, United Kingdom
  5. Complete Savings / Complete Save social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 18, 2024
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Complete Savings / Complete Save Category
Complete Savings / Complete Save is ranked 163 among 310 companies in the Web Services category

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