Conn's Home Plus
Reviews and Complaints

Description:
On the 2/2/2015 l bought a king bed set from Conns in Hwy6/westheimer Houston Texas. From the very first day of delivery l notice that the bed was defective and has a lot of safety issues. Because it was their salesman Ricky that convinced me to purchase that set knowing very well that it was not a good bed set, l called and report and asked for a replacement up till now nothing has been done. They have sent 3 of their staff to my house to come take picture of the bed after taking picture nothing happened. The most annoying thing is that last Saturday they sent one of their staff to come dismantled the bed. Right now, the whole bed is apart, my room is messed up. Is this not a ripe off, l don't have their product and their account department is calling me everyday for payment. Their staffs are rude and they fake to be customer oriented, all they are interested is to get their commission not caring how a customer feels. the salesman Ricky does not even pick my call again, so rude that he hangs phone on customers. I have called their customers service, who will redirect my calls to service or warehouse. All their Top management hides their identity, There is no one to make a formal compliant to and no one to resolve issues. That is why l am writing to your agency right now to intervened. Because I don't know what else to do. The Bed set is not good has a lot of safety issues. that can kill someone. Conns furniture, is a ripe off, they are fake and l gave them ZERO star.

Desired Settlement:
Please call them with this number [protected]. asked of the the store Manager Rajh or Ricky and asked them what they know about [protected], the Lady that bought a bed set that is broken. Please tell them to replace my bed with another design or another new set of the same bed that will not cause damag. Please I need your timely response. They told me that your agency is very efficient in helping people resolved issues like this. Please help me talked to this Conns ASAP. Thanks for taking action.

Don’t buy from the company www.conns.com. I ordered TV from them, but they delivered piece of crap. I wanted to return it, but the seller refused and started to speak with me in rude and unpleasant manner. WTF? I told them that I had time to change or return, but the seller refused to listen to me. The worst company ever, so avoid these ### and post comments about your experience with them.

I financed 3 tv's and furniture through Conn's one year ago and got the cash out (0% interst if paid off within the 12 month time frame) option for 12 months. Our cash out option expired September 21st of this year, so I called and made the payment on the final balance. A total of $1, 811.55 However, I recently switched bank accounts and didn't realize my wife set the August standard payment up from the old account so the check did not clear. Complete miss-communication between she and I and obviously our negligence so to say. With that being said, I have NEVER been late on a payment, but because I was late on that payment and the payment did not clear, Conn's charged the intrest to my account and I was denied for it to be removed due to the ONE late payment. Mind you, I have done business with Conn's for years! Not to mention, this is after I already spoke to 2 different people in the customer service department in which the 1st rep told me that nothing about the intrest being added due to the ONE returned payment and I would not have to pay the intrest as long as I paid the full balance by the date the agreement expired. The 2nd rep said she would submit to have it credited because Conn's forgives 1 late payment and again, nothing was mentioned about the NSF/returned check policy and I would have nothing to worry about. It would be taken care of within 72 hours. LIE! Had I been aware of this, I would have saved money and continued on with the monthly payments. I honestly think it is unfair and Conn's shouldn't do business in this manner. My wife and I have gotten all of our electronics (x6 tv's & surround sound, kitchen table, full desk top computer and an Ipad) over the years and have never had any problems with customer service or otherwise. I'm simply filing this complaint against Conn's because policy or no policy, there is a such thing as right and wrong and myself being a business owner, I have a such thing as forgiveness of the first occurrence no matter what ! My final comment's here, I nor any of my family or friends will ever use Conn's again and I will spread the word as far as I can to warn other people about this situation. Conn's is a wealthy business and shouldn't treat good customers this way. YOU HAVE BEEN WARNED PEOPLE! Better read what you are signing because Conn's policy and stipulations are far from ethical or fair!

When I purchased the couches, I purchased the protection plan because the sales man was telling me if i ever need the couches to be cleaned I would need the protection plan. And at the moment he never mentioned it was only a "spot" cleaning. So i called when i actually wanted the couches cleaned and scheduled an appointment. So when the technician came out he wasn't profetional, he never said who he was or who he worked for . So i figured he was solicitor considering i always have solicitors at my door every other day. So he called back and told me he could schedule a second appointment . I then asked if i should call and schedule myself, he then said no, i can do it for you and ill be back in a week, i said are you sure? He said don't worry ill take care of you. a week passes . He never calls or showed up. Then i come to find out he's not even allowed to schedule appointments for costumers so i called costumer service, which only transferred me to someone else who couldn't help me, then that person did the same thing, so now i've talked to 4 different people only to be tranferring me back and forth to the same people over and over. No one has tried to make thing right with me and the inconvenience i've experienced. I feel like no one from conns cares about what has been happening and takes no action to fix the issues. All i wanted was for my couches to be cleaned. i also dont appreciate being lied to when it comes to services i PAY for.

The minute you are 1 day late on your payment..They are blowing your phone up...First of all its my husbands account and its my phone...They call as early as 7 am till 10 pm., ..Im getting sick of them blowing my phone up...Then when you talk to them about when your gonna make the payment.They are rude as hell ad wont work with you...I wil never deal with them again!

On May 15, 2014, I bought a new sofa, love seat, coffer table and two end tables on this dated. The salesman was Darion that help with these sales. The Manager Name was Cruz, who at the end
confirmed the sales of this item. Upon
leaving I left my contract papers and don’t have a copy of this
transaction. The problem of this matter
started on Friday May 16, 2014, when the products were supported to be deliver
and this never happen. The people kept
giving times, when the delivery person will deliver my furniture. I reschedule my day to accommodation to their
needs and not mind. I change my doctor
appointment and I left work early to be available for that date. I continue to call on the hour every hour to
see when the products will be delivering and I finally got a call around 9:45
p.m. to tell me that now it will be Saturday May 17, 2014 for it will be
deliver. Now this have gotten my blood pressure up and I was so mad my blood
sugar number was out of wacked due to non-communication on the company
end. Saturday I was told the deliver
will happen between 10:00 am - 12:00 noon, here the same situation, the
delivery did not happen until after 2:00 p.m. for the delivery was done

Unfortunately, the service was inadequate because, the end table and the coffee table had scratch on the top and the love seat fall apart.I am disappointed because, I received a product that was not properly puttogether and I when to the store to ask the manager ( Cruz) who never addressed me, was they going to send anyone back out today (Saturday to fix this problem). The salesman Darion took it up on his self to get someone out by Sunday to fix the problems. The product does not work properly;the service was not performed correctly. This is unacceptable and still I’m not satisfaction will how this hold situation had turned out. So, Now I still upset about the problem and now evermore, my blood pressure is up due to the problem of this delivery.

On Sunday, May 18, 2014, I was told that a person will come out to fix the love seat and the time will be between 3:00 p.m. – 6:00 p.m., Called around 4:45 p.m. to see what time will the guy coming out, I was told it will be around 6:00p.m. Ask it get close to 6:00 p.m. I call back and I was told the person it still coming, at that time someone call me be to tell me that it will be around 7:00 p.m. for any one could come out to look at the love seat. Again, I have to wait on your time and not mine.

When the service guy got there to see what the problem was, he noticed that the tie rack was still attached to the bottom of the love seat, which will cause the recliner not to move and a upright position, and the chairwas not lock in position, which now this is broking. The other sofa still had the tie rack locking up the sofa, and if it was to be used the same problem will happen to the sofa.

To resolve the problem I need my love seat to be replace and make sure the other sofa is workingproperly. I would appreciate that the delivery fees be credit, the coffee table and end table need to be credit for damage product received, which this was stated these was brand new tables and not on the showroom floor, and not use. You will demand your payment from me, but how do you except me to pay for something brand new and all items are damage. Need to accommodation me for my pain and suffering.

I look forward to your reply and a resolution to my problem and will wait until today (May 18, 2014, before seeking help from a consumer protection agency or Better BusinessBureau.

I purchased a high end washing machine and dryer from Conn's less than a year ago. Unfortunately the motor went out for the washing machine (defective product). I contacted their service center and was told I would receive a prompt repair within 24 hours. After 3 weeks the washing machine is still broken. I finally requested the assistance of a manger. Jessica/Jennifer answered the phone after 27 minutes on hold. She refused to show any empathy and was extremely rude and unhelpful. After 10 minutes she hung up on me. When I called back she asked the representative to tell me she left for the day. When I asked to speak with another manager the representative told me "they were all in a meeting and unwilling to speak with me". I am reaching out to our local consumer protection agency but urge consumers not to buy from Conn's.

My wife had beed complaining about purchasing a new mattress. We decided to go to Conns. So the mattress we tested at the store feels nothing like the one we brought home. The first night I got up at 1a.m. And inflated the, air mattress. Highly dissatisfied with the mattress purchased. My wife, son, and I all are experiencing back aches due, to the mattress and Conns, refuses to exchange it. We dont want a, return... Just an exchange. Do not buy at Conns. Their customer service and return policy sucks, honestly. Avoid this place! Youve been warned

Conn’s Complaint - September 17, 2013

I am writing to you to let you know why I will never be a Conn’s customer again. There are 2 reasons explained below.

Last week, I took in my receipt on a 65” Toshiba Smart TV and HDMI cable that was purchased back in May 2013. I went into the store to return the $79.99 HDMI cable. The cable was still in its original packaging-not opened and it was the sales person that took it upon himself to have me purchase it in the first place along with the TV. My total invoice was $2, 468.07. Invoice #[protected]-001 dated 5/24/2013. Store Number: 087. Sales Person: Kevin Stallings.

On 9/6/13, is when I had the TV taken out of the box after being stored in my garage until my Den was finished from remodeling. I paid a professional to have the TV mounted on the wall and did not need the HDMI cable.

The sales manager is who I spoke to at the Cedar Hill location and he would not take back the HDMI cable stating that it was not returned within the 30-day time span. I explained to him that I did not need the cable and that I was not happy about them not taking this back, since I wasn’t the one that wanted to buy it in the first place and did not need the cable. Great upsale technique, I should say.

I also had an ad from Conn’s that had the TV advertised $200 less than what I paid for it. Manager advised there was also nothing that they could do about that since it was not within another time span 30-days, I think he said.

I do not like the way Conn’s does business. So, now a $79.99 non-returnable item after spending $2, 468.07, and not offering to credit me $200 for the same TV advertised less by you - has made me one dis-satisfied customer and I will not recommend Conn’s to anyone nor will I purchase from Conn’s again.

Purchased a chaise sectional Aug 6, 2012. Aug 5, 2013 I noticed a tear directly along the seam of the velcro on the underneath side of the chaise arm, which is used to keep the chaise connected to the frame. I made a claim with Conns, waited three weeks for the tech to come out and take pictures, hand sew the tear. A week later they denied the claim that it was normal wear and tear. Which it was not, the tear was on the seam of where it was manufactured. Basically, I was told they knew of the problem, and that it would eventually happen again. Therefore, they were not going to fix it ever. I am guessing in their minds they were thinking if they replaced the cover once that I would be hounding them every time. However, I only called knowing my one year was not up on the warranty and knowing this was not something done intentionally or out of excessive use. I asked for a number to the claims department and was told there was no number to give. I was given the actual manufactures number. I called them and with in five minutes they said ok, we understand, and will ship you out a new slipcover and expect it to arrive in less than two weeks. Since Aug 6, 2012, I have purchased a sectional, ottoman, recliner, 55' television and a king bedroom set including mattress set from Conns. These will be the last purchases from them. Customer service was extremely rude, unprofessional and unsympathetic to my situation. Basically, they made their decision with no real process and slammed the door in my face.

I went in the Company place of Business as a customer who made payments or shopped at the Company store as a loyal respected Customer.A new Manager did not like my ethnicity and urban attitude by stating comments of not letting me get ahead or adjust insurance claims for even products I have credit at Conn's for.Continued to lie and complain for years about my Conn's account.Also had the Police called on me one time to be gun-pointed and shot for not being past due on my bill.I have accounts on my credit report that was disputed because of the Managers ignorance at this local Store and Business.

I purchased a dishwasher that did not work” they have been out here a number of times to repair it” needless to say it still does not work”’ i stopped paying on the acct# for the dishwasher’ i have been a faithful customer of conns 4 years’ never been late on anything’ now that i refused to pay on this brokedown dishwasher’ they are messing with my credit’ and not fixing the problem” also i let them come out 1 more time to look at this dishwasher again” stayed home again! Just for him to tell me it will cost more to repair it then it costs” i have made phone calls and still no help” it has a terrible odor in it’ i have put a cleanser that told me to buy’ they said this would clear up the smell’ well it did not’ bleach can’t even kill the smell”” :( this problem has been going on 4 months!

I purchased a Toshiba TV at Conn's in November of 2011. Several months after the purchase the TV began to power off and on for no reason. After contacting Conn's service we waited several weeks for a technician to come out and look at the problem. Manuel, the technician was courteous and told my wife he had replaced one part, but if the problem persisted to call him. The problem did persist and Manuel ordered a new control board for the TV.
We waited patiently for over a month for this part. When Manuel finally installed it, it made the problem worse and according to Manuel, it damaged the TV further. He submitted for a unit exchange with Conn's service department. Three to four days later we were notified by Manuel the the exchange was approved and that we would be contacted with instructions on what to do.
After waiting several more days, I finally called Conn's and was told that they were issuing me a credit of $599 to use in store.
While my TV was on sale around Christmas time, when I got to the Conn's store to drop off my damaged and defective TV, I quickly found there was no comparable TV (they no longer carry Toshiba TVs) within $500 of my "credit". I told the store manager that I had purchased a certain style and size of TV and wanted a comparable replacement, no more, no less. I was told that he could not authorize anything and he gave me a number to call. I left my TV at the store and called the number he gave me the following Monday.
After speaking with a rep named Millie, I was then sent to the "Conn's Resolution Group". Millie also said she did not have the power to authorize an even exchange or a refund. I then spoke with a rep at the resolution group and was told an even exchange was out of the question, but that she would check on a refund. I wish I had written this reps name down, but I did not. She called me back about 20 minutes later and said my refund was approved. I was told I would have my check in 7-10 business days. On June 4, I received another call from Conn's. In their voicemail, they said I was approved for an exchange. Confused, I called them back and was told they had no record of my refund approval or of any call I had made. Further, I was told I would NOT get a refund. I spoke with Jacquline who was less than understanding and only continued to spout what Conn's "policy" was. I then told Jacquline that if I was not to receive a like unit for the defective one I purchased and that a refund was not going to be given (despite being told by a Conn's rep a week ago that it would) that I expect my original TV in perfect working order delivered back to my home now. She said I would have to take that up with service. Some resolution department! I will NEVER buy anything from Conn's again! Appropriate company name though.
The Toshiba 46" LCD TV was returned to Conn's at 11751 Bandera Rd. San Antonio, TX to Manager Ramon Garcia on 5/28/12.
I still have NO TV!

On 1/3/12 I purchased a Toshiba 65” 480HZ 3D LED TV (model number 65UL610U). From the time of purchase the TV has not refreshed at the appropriate specifications that the TV featured. As time progressed, additional issues were noticed with the TV such as vertical lines on the screen and shadowing. Additionally the TV is not powering on. A Repair Service Agreement was purchased along with the TV. A call into the service unit was placed on 5/7/12. No response was received. An additional call was placed to check on the status and I was told a 3rd party service would need to pick up the service ticket as Conn’s does not service Taylor, TX. It was also very likely that no 3rd party service would ever pick up the ticket and I should just wait. An additional call was placed to check on the status again and I was told again that no 3rd party service had picked up the ticket. At this time since no one was picking up the ticket, no one most likely ever would and no one would ever come service the TV. At this time I went into the Conn’s store located at 1601 South IH 35 Suite 500, Round Rock, TX and spoke to Jason on 5/19/12. He indicated that he would speak to the District Manager and would try to get a technician out to service the TV. I received a call on 5/21/12 indicating a service technician would come out on 5/22/12 to inspect the TV. When the technician (David Lafary) arrived to inspect the TV the TV would not power on in order for him to perform his diagnostics. We attempted to turn on the TV for over 30 minutes and the TV would not power on. Due to this, no diagnostics could be performed. David indicated that motherboard could take weeks to receive and he is unsure if one is even available. If one is, and it can fix the power issue, then the lines in the TV along with the clouding would still need to be accessed. Which at that time David indicated the LED panel would need to be replaced, would not be available and even if it was he wouldn’t come out to fix it as it would be a “pain in his ### to do” and they would have to try to find another technician to service this area. After receiving this information and receiving the report from David, I then went back to the store. I spoke to George Baldauf since the store manager Jessica Henderson was unavailable due to wedding planning. George attempted to contact several managers but all managers were unavailable and would not answer their phones. George indicated he would submit a complaint on our behalf. At this time I have had a non-working TV with a service order request in place with Conn’s for over 2 weeks. I paid for the Repair Service Agreement in order to have repair service on my merchandise and I should not have to visit the store and have a complaint submitted to the District Manager in order for a technician to visit my residence in order for the evaluation to occur. However, this is what has occurred. On top of that, the TV is non-operational as it will NOT power on. Due to this the further evaluation cannot be done. So at best I am stuck with a TV that will not power on, hoping that a part will get delivered and hoping a technician will come back out to install the part. After which then a diagnostic can then occur to then determine the TV has issues with the lines and the clouding. Then at this time it will be determined that the part is most likely not available as David said due to the TV being discontinued, this part will not be available. If by chance the part is available, then I have to hope a technician will again come back out to service the TV and install it. However as David said, he would not even do it as it is a “pain in his ###”. So I am left with a non-operational TV that is literally sitting in my living room taking up space doing nothing but collecting dust at this time while Conn’s is doing nothing about it. I do not want an exchange. I have two perfectly good 50” TV’s sitting in a storage unit that I would prefer to be using. Even though their specifications are lower than the one that I purchased, they perform at a much higher quality than this TV (well at least when it powers on). Therefore, I want a refund of my credit and I want to a check sent to me in the amount that I have paid. It’s that simple. I am not paying for something that is not operational and for something that Conn’s seems to be unwilling to service. Until this matter is resolved I will be posting my negative experience on all social media sites and filing a complaint with the BBB.

I purchased a macbook pro and other things at conns.. After being laid off of work in october 2011 i informed in i would no longet be able to make payments until i found another job. After all the harrsing phone calls 20 billion times a day and visits and letters to my home i received a call from a female csr there and told me if i did not make i payment conns would file lawsuit against me, i offered to return the things i did have she said they need all of it. I told her some things i didnt have becuase i needed money. Anyway so she told me to fax in a bill with proof of address and proof of income which at the time was only my husband. So i did that and post date 2 payments and they would bring my account current and begin regular monthly payments in may 2012. I said ok did all of that i made my payments now here i am may 16th, 2012 called to get the pay off amount on my account because i wanted to try and send more to pay it off quickly, my call is transfered to a csr and she informs me my account has been charged off! I asked why i thought it was current i made arrangements to bring it current, she put me on hold and about 2 mins later comes back and says oh i'm sorry it ws just a bank error, what bank error i ask? Yall took out the 4 scheduled payments. ( i had split the 2 months up into 4 payments) well to my surprise i go and pull my credit report .. Surprise surprise ... Charge off account from conns pops right up! And it hit my credit report march 2012. So they called me knowing this account was going to be charged off and got me for 2 monthly payments that added up to $450.00... Here i am thinking my account is current and my credit is good! Never ever ever again will i purchase from conns they are liars and are just annoying as they can be. I dont know how people even work for that company. Fyi i am currently seeking into filing lawsuit for making me pay after my account was charged off. They failed to advise me my account was charged after even receiving the 1st payment in march!

We went to Conn’s and looked for a portable AC. One of the sales told us that it will make very little noise and when she showed us the AC, it was on fan. So we bought it for $499 and brought it home. It was a 2 hours job to install the vent and after turning it on AC, the sound was too much to bear that could not use it while in the room (had to leave the room!). Now the store will not give our money back after explaining that their sales person ripped us off. NEVER EVER go to Conn’s! So they will understand the clientele is important.

I think these people are as unscrupulous and unethical as they come - their credit practices predatory. I'll preface this up front by stating that my 19 year old son used poor judgement purchasing the TV's he did. Dumb kid, he went out on his own for grand adventure, moving to Houston from California for what looked like a promising job last February, 2011. Unfortunately his free living arrangement dried up in August of 2011, leaving him in the position of finding (read afford) a small apartment in Houston on his own. He was paying rent at $400/month, utilities at $100/mo., car insurance at $100/mo. - in addition to food and other expenses, etc., all on a monthly salary of between $900-1, 000. a month ($10.00/hour) at the time he went in Conn's to look at TV's. His debt load at that time was approximately 60% to monthly income. These people actually financed (through their own finance company) a $1, 500 TV with that kind of debt for a kid who'd only had 6 months of employment history by August, 2011! Two months after his original Conn's purchase my son's apartment was broken into, the 55" TV stolen. Brainiac son RETURNED to these amoral people, where they AGAIN financed ANOTHER TV with a different finance company - prior loan already with their own finance dept, mind you - this time for $800. THIS in spite of the pre-existing debt-load, and the Conn financing on the 1st TV! They did graciously talk him into insuring the 2nd TV on their blanket personal property policy for an additional $113.00, however - how thoughtful. I truly wish my son was as smart as most 20 year olds think they are, but lack of experience, naivety, and smooth sales talk (read commissions) led him to believe he could afford this stuff. Any ethical sales individual or company policy should prohibit offering financing options to a young adult already carrying a 60% to monthly net salary but these folks knew a rube when they saw one, and shame on them for that. Son is now home, having fallen on his face from crushing debt, but at least he's back in school, sadder but wiser for this foolishness, and paying his parent's back as he can for clearing these debts for him. I will end this by saying, I am totally disgusted with this outfit, but anything for a buck I guess.

I purchased a General Power Products generator model # PPG6000 from Conn's for $699.99. When I tried to use the generator, it leaked both gas and oil, making it unsafe to use. So I returned it to the store.

The store personnel informed me that they could neither replace or refund, they could only repair it. After realizing that they were not going to cooperate with me, I grudgingly left it to be repaired. That was 10 weeks ago.

Since then, I have talked to the store manager and the service manager, both of whom just keep telling me that the other one has to handle it. I have left numerous messages for the district manager, who refuses to return my calls. I have also attempted to contact the main person at the corporate office in Beaumont, but he is never there, and also does not return my calls.

The service department simply lies when I call them. First they told me they didn't have any to work on it. Then they said they had ordered a part for it that had not yet been received. Now, after 10 weeks they claim, there is nothing wrong with it.

This seems a bit strange, since in October, I received a Safety Recall Notice from General Power Products, LLC about damaged fuel ### valves on that model that could lead to injury or property damage. That is exactly where my generator was leaking, from the fuel ### valve, so how could there be nothing wrong with it.

I feel that since this was a brand new generator, which I was unable to use due to a defect, I should be given either a new generator or a refund of my money.

When you are on hold waiting for someone to come to the phone, the recorded message goes on and on about customer satisfaction. Don't believe it. Customer satisfaction is none existent at Conn's. All they want is your money, and once they get it, they could care less if you're satisfied.

Don't get conned by Conn's!

This company is a rip off they will get you for your money instead of doing business right they lied about most of the things in our contract...Our warranty program and stuff will never do business with them again i have spoken to accouple lawyers and might follow through with a lawsuit i do not recommend this company to anyone i hate conns...And will do anything to tell people never to buy stuff from conns have already posted somethings about them on facebook got really good results...So hope they go out of business...They do not honor their warranties...So its pointless in getting them with them...

Please do NOT purchase any goods from Conn's - I wish I had read all of the complaints and the BBB file, prior to making our purchase, so please consider this a WARNING! Conn's has received, over the last three years, in excess of 1500 complaints to the Better Business Bureau in Beaumont, TX. Additionally, simply google "Conn's" and you will find a host of horror stories posted online at consumer awareness sites.
Simply put, Conn's sold us a broken 50" Plasma screen TV. When we arrived to pick it up, employees brought the TV out from the back (incidentally, it took 4 days and three visits just to finalize the transaction). The box, containing the TV, was badly damaged. We were assured by three Conn's employees that they had checked the TV and found it to be free of damage, but if WE found damage or the TV to be defective, we could simply exchange it - they made it quite clear that they were aware of the damage to the box and would quote, "take care of us", if we found anything wrong with the TV. One of the employees was actually an Assistant Store Manager and he provided additional assurance that we would be able to return the TV without difficulty.
First mistake, we BELIEVED the employees and took the TV home on good faith.
Fast forward, we open the box, find that the TV has two large cracks in the TV panel and is completely inoperable. We call the store and the nightmare begins.
#1 - Four calls over three days to the Burleson Store Manger went unreturned
#2 - After three days, finally speak to the Manager. He states his employees furnished us with bad information and that he could not exchange the TV without authorization from "repair". I advised the Manager that the TV had never been used and that this was not a "repair" problem. It should be a RETURN (note: we were within the 10 day return timeframe outlined on the receipt). The manager stated that was all he was willing to do and hung up the phone. I called back and asked for his supervisor's contact information. He stated he did not have a supervisor and hung up a second time.
#3 - Sent three written emails to Customer Service at the corporate office - NO RESPONSE
#4 - Call the corporate "Customer Service" Contact listed with the BBB in Beaumont - NO RESPONSE
#5 - Called corporate customer service, was advised that the only assistance they could provide was to fill out a "complaint worksheet" and have a manager return the call. The rep went on to say, and I quote, "they get so many of these a day that we cannot guarantee a call back anytime soon". CAN YOU BELIEVE THAT? And, true to her word, NO RETURNED CALL.
#6 - Called the "service center" to schedule a "repair" appointment for damaged TV. Employee told me that she would send a technician out, but that she could, and again I quote, "tell me what they were going to say...that we had damaged the TV on the way home and that it would not be repaired or replaced". I was absolutely appalled - I explained to this particular employee that the box was notably damaged AT THE STORE and that STORE EMPLOYEES had acknowledged the damage prior to our transporting the TV the 2 miles home. Furthermore, that the STORE EMPLOYEES had LOADED and TIED down the television & refrigerator (yes, we also bought a refrigerator from these people - hope it doesn't break). Upon this realization, she said she would send someone out to look at our television.

To date, no one has looked at our television. We cannot reach anyone from the store level up through the corporate level that will assist us. All of our previous communication attempts have gone unanswered. The employees we have spoken with are flat rude and being that I've spoken with employees at the store, the corporate office, and the service center - all three seperate locations, I have to conclude that this is Conn's Culture. All of the employees were equally unhelpful, insulting, and incompetent.

Conn's is what it's name indicates " A CON!" - all of the self-imposed customer service standards are simply a front. Conn's does NOT stand behind the merchandise it sells or the promises it makes to attract your business. Steer clear - the small savings is definately not worth what you'll lose in time, money, and sanity, should you ever experience a problem with your product.