Conn's Home Plus
Reviews and Complaints

this very typical of Conn's...everyone that i know who has dealt with them have had a similar experience...they really deserve to go out of business...they are such insensitive blood suckers

I wanted this TV because it was a plasma. It also happened to be their lowest price tv. There are excellent reviews for this actual product(Samsung 51"). THEY DO NOT HAVE THIS IN STOCK NOR DO THEY EVER INTEND TO RESTOCK THIS ITEM. I tried to get the next plasma at $700 and of course same scenario. Then they tried to push the latest and greatest, UHD TV on me. Classic bait and switch.

Bought an "L" shaped glass computer desk on 11-14-11. Hardware missing.Had to put it together temporarily with hardware I could find here at home(have a small business and needed it up THEN! They agreed to order all that I needed, that wasn't in the box. Today is 12-7-11. Calls not returned.Finally Customer Support says the manufacturer, doesn't make the desks any longer. Can't work with the keyboard jammed under the monitor.No brackets to install keyboard shelf.Callous indifference is the order at this store, after they have made a sale.

I purchased a dryer from Conns and needed repair service for a minor problem with a switch on the dryer. The dryer was still under a covered service contract. When I called Conns, they told me they would not be able to come to repair the dryer for 6 days. I explained to them that my wife and I both work a 40 hour a week job and have 2 small children, and we could not go 6 days without a dryer. After speaking with several Conns employees in Lafayette, Louisiana and Beaumont, Texas no one could help us getting a sooner repair date. We are very disappointed in Conns and we will never buy anything every again from Conns.
As a side note, We called Sears Service Repair center, and they came out the same day and did the repair.

I went to the Conn's store in Corpus Christi Texas on October 14, 2010 to purchase two televisions. I was going to spend $2000.00. When I asked the manager if there were any special deals for purchasing two televisions he rudely replied no! John Ortiz lost you a customer and a sale. With that attitude he is not interested in customer satisfaction. You are losing sales and money with this rude saleperson. I wil not purchase anything from this electronic store. Your salespeople need training in customer service. John Ortiz is not manager material.

I was supoosed to have my dishwasher delivered on Friday after 2pm. Conn's showed up at my house at 10am and wondered where I was. Rescheduled the delivery for Saturday. Installer called at 2:45 Saturday, said he was on his way. Gave him my complete address with step by step instructions. I called dispatch at 5:45 wondering where he was. Installer said he would be at my house in 30 to 45 minutes. Called dispatch again at 7:05 pm, this time installer said he didn't have my address and it was not his area. Called dispatch again Sunday morning and spoke to supervisor who really didn't care either but said he would TRY to get the dishwasher out to me that day. It did finally arrive after I had wasted 2 full days at home waiting. Monday morning I called the District Manager and this is Wednesday and he has yet to call me back. Needless to say, I will never be going back to Conn's. I will stick with Sears like I should have done in the first place.

There customer service center is very rude. If your account is late they call you all day and night at home, work and cell. The also harass your references, too. Then if your account is late by two or three payments and you call and make a payment the steal it and apply it to extension fee, which is $75 and they don't tell you. You just wonder why balance not going down, until you someone in the store explains extensions cost and don't bring down principal. You say no thanks, and they say you have 5 already on your account. Then you call customer service dept and they act like you knew and they won't take them off. They even save your check and credit card info and post payments sometimes without your authenization. This just happened to my on 7/28 and it is 8/11. I have faxed my bank statement and copy of check twice, my checking account is getting more overdrawn but they don't care, they say there accounting process takes time, even though they stole from your account.

We purchased several appliances at the end of June from Conn's in rosenburg TX. The LG diswasher started making noise about 10 days after we got it. We call service. They sent someone out and he said he would have to order a part after he tightened a screw so tight it brock the plastic case in the bottom. some time later a second service man cam out with the wrong part. Then a third time with wrong part and a forth. We then requested to talk to the service manager Sergio. He didn't can back. So we tookthe dishwasher back to the store and left it. The manager of the store said she would have someone contact use. Finally three days later Sergio called us and said he would straighten it out and call us back on Thursday. No call. In the ean time service called and wanted to schedule a service call. I told them the unit was at the store and Sergio knew all about it. then two days later they left a message that they were coming out a 1:00 to our house to repair it. It is Friday and I called service to talk to Sergio. He had left for the day but would be in tomorrow.

I am about ready to call the TV stations, drive to Beumont to corp headquarter and video tape their answer to not servicing their profucts. If that doesn't work then I will hire a lawyer and siut for breach of contract.

Want to here more ? Contact me" John Shilling at [protected] or email jrshilling4@clear.net

Conn's lies and they are rude and don't back their products.

We purchase a new refrigerator on 08/01/11. Was promised it would be delivered on 08/06. We received 3 phone calls stating the refrigerator would be delivered from 4-7Pm.

I was also advised by the sales person at purchase and on delivery day to watch out for the delivery (contract service) and make sure the refrig was in perfect order or do not accept it.
The refrigerator arrived at 8;15 pm after several calls to Customer service. Each time promising Driver would be there in 15 minutes. They came in installed the refrigerator. The Ice Maker line -they refused to set up to copper tube. Finally, they agreed. Said it was set up and left. It was not set up only stuck tube on over the receptor. Multiple phone calls and promises to send someone out. Was told they all were managers then they backed out saying they did not cover our area. Finally, one person was supposed to come. Came at 8pm on Sunday night. We found note on door he came and left new tubing. Never rang door bell. Called the customer service line ( while on hold you always here recording saying what excellent service they have!) Finally, after threating us with a paid service call, they agreed to send service tech out. He came and did finally fix the contection after breaking the copper tubing. Now I get calls from the automated system over and over again asking me to " rate their service" of 1-5( 5 best). Sell was fine- i say "5" and it says 5 is not a correct response and it hangs up. Have had this call now over three times!
I will never buy from Conn's again! The customer service just tells you they will help you- HOT AIR! Avoid this place.

I bought a TV from this store. After 3 weeks after purchase, it stopped working. It has been 2 months and they have not fixed. When I try to call, they just hang up on me, I have talk to managers, which they do not know ehat to do. I bought the TV cash, it feels like i have just thrown my money away. Do not rely on the warranty, to get your repairs done.

I have nothing but trouble out of conns applience since I started buying from them in 2001. I have half my house invested in conns you would think that would count for something but it does not. Every applience that I have bought from them I have had problems with. I know that they are the retailer and not the manufacurer but they stand by their product when they offer a warrenty. Their sales people are RUDE, their managers are RUDE, and their customer service people are RUDE! They want there payments when they are due but they do not fix things that are broken. There telecomercias when you call state that customers satifaction is guarentee, but when you mention this to them they laugh, and tellyou that they do not guarentee anything. There telecomercials also say that they will replace you product if you are not satisfied, but what they do not tellyou is that they will if you bring it back within 10 days and that there is hidden fees attatched to that. They also do not tell you that if it is something that they have to install you can not bring it back because you have to have an unsed product and all of the origanial packaging. If you pay them check by phone they take too much out of your account and they will not replace it. They never admit to their wrong doings and if you tell them about their mistakes they will laugh. They do not care about consumers I give the 500 thumbs down. they are the wors company I have ever been through and I will never shop with them again. I have reported them to the BBB and now I am contacting all my local media sources in Beaumont Texas, I hope to put a STOP to all the misery they have caused their consumers. If you would like to join in the effort Please call your local media sources. It seems to be the only way!

We bought a brand new Mitsubishi 65" TV the last week of September 2008. We had it 2 weeks and the remote died. It took 3 weeks to get a new one. After only 2 months the TV quit working. It took Conn's over a month to show up to repair it. During the repair the TV sparked and flames and sparks flew out the back into the technicians face. We have called the service center several times and have not spoken to a manager yet. We were told that they were going to try and fix it again. We have made 2 payments on a non-working TV and no one will return our calls. A repair is no longer an option, we refuse to have this on our home. Things that are less than 3 months old should not catch on fire.

We took the complaint all of the way to the corporate office in Beumont and the first time we called we were told by the customer service tech (so called) that he could not give us the phone number to the corporate office, that he did not know it. He then hung up on us when he was told that he was lying to us. When we finally got the corporate person in charge of customer service, he was very rude to us as well and basically told us that we were out of luck and that either they would try to fix the destroyed TV again or nothing.

It took us 3 months to finally hear back from a service center manaegr of the Houston service center. He was also of no help and very rude. It is interesting that even the store managers had no luck in gettig these people to return calls or fix the situation.
DesiredSettlementID: Replacement
Product_Or_Service: Mitsubishi Big Screen DLP 65" TV

Lol, November must be the month they decide to do this crap. We purchased in November of 13' as well and here it is May 19th...no refund. They told us 2 months ago it was in the mail...then again last month as well. I've filed a complaint with the BBB - idiots.

We bought furniture and appliances from them in November 2013 and they said that it would be about a week and we would have our rebate check. Well its now April and according to them it was mailed on March 12 and to wait about 2 weeks for delivery...I have heard of snail mail but dang! Talk about super snail mail, are they trying to save on postage or something? I have e-mailed them and it takes them a week to respond to the e-mail and all they can do is give me excuse after excuse, never a straight answer!

The same happened to me at Harlingen TX. a year ago. Definitely a (CONN) job.
They had the balls to offer me an extended warranty last week.
Do you have any idea where I told them where they could put it?

well its so true they alway have an excuse why your rebate not in. when you first buy the applianance they make you think your rebate will be in the mail, just go on line to redeem it, that an liar it so hard to get the rebate, i sometime wonder will i get it or not. but you miss an payment on it, see what happen they can mess with your money but dont mess with their. no kind of justice for us.

i didnt get my rebate to it alway an excuse so they can delay your money

I put my rebate in the mail 2 days after purchasing washer and dryers, 4 months later... still no rebate check. On top of that, they decided that since they didn't have a new dryer in stock, they would deliver me the floor model instead, and that if I didn't want the floor model, it would take 2 weeks to get a new dryer. BS.

One month to the day after my warranty expired, my LGHDTV mainboard fried. I left 3 messeges for the manager who never returned my call. I called the service department with my issue and they scheduled a service call for the following week. FYI: You can take your TV into the store and they will give you a repair estimate for a fraction of the cost of the service call. The technician was there for 2 minutes before telling me the mainboard needed to be replaced. DUH, I told them that on the phone. I asked for a receipt for my payment of $107 (service fee for 2 minutes)He informed me he didn't have a receipt but offered to mail it to me. I offered to follow him to the drug store so he could make me a copy of his work order showing that I paid in full. He exited the store without my receipt because the store charges 10 cents to make a copy and he said that it was not his responsibility. In order to get a receipt for my payment, I had to leave my house, drive to the store and pay 10 cents to make a copy. UNBELIEVABLE! I immediately drove to Conn's and asked for the manager who did never called me back. An employee told me the manager would be right with me. I was left waiting a little too long so I walked up behind the manager and found him playing with a radio. I sked him if that radio was more important than a customer? I explained my problem with the TV and asked him to help me. He had someone call me to tell me there wasn't anything they could do since I didn't purchase an extended warranty. You expect a $1000 TV to last longer than a year. The cost for the part: $540 labor: $200 service fee $107. I have left a dozen messeges in the corporate office for the escalations manager and with 2 different regional managers in Houston. No return calls. I spent $5000 last year at Conn's and thousands more over the last 15 years, but I will not never again make a purchase at Conn's, not even a toaster. If you are looking for quality merchandise and quality customer service, shop anywhere but Conn's.

I am a customer of Conn's and have been for over 10 years. I have bought every major appliance I own plus smaller items from Conn's. When I need anything electrical, I go to Conn's before anywhere else.

I am extremely shocked and appalled with the way Conn's has been treating me. After YEARS of never missing one payment on my Conn's accounts, I have begun receiving numerous phone calls from an automated system from Conn's reminding me to make my payment. This wouldn't be so bad if it was once, but is numerous phone calls for several days on every phone number which belongs to me, even if I have already made the payment!

When these phone calls started in August, I called the customer service department to ask why I was suddenly receiving these calls. The representative gave me a stock answer that it was just a simple system set up to remind the customers about payments. He agreed with me when I pointed out my excellent payment history with Conn's and he told me that he'd get the system to stop calling me.

Imagine my surprise when just TWO days after Hurricane Ike badly affected my area, Conn's automated system called every phone I own again 5-7 times each day again. Did they honestly believe that in the middle of recovering from a hurricane my family needed the added burden of dealing with these relentless phone calls? Again, a one time reminder would have been sufficient, IF they felt the need that you had to it all, which I still cannot comprehend. How about after a natural disaster, you give your automated calling system a rest? Most customers in the area did not even have working phone lines and needed cell phones for other purposes. So, what were they trying to accomplish?

This morning I took the time out of everything else I had to contend with to actually make the payment on my Conn's account immediately just so that Conn's would stop tying up my phones with these relentless reminders. Imagine my disgust, when Conn's called three more times to remind me that my payment is due AFTER I made the payment.

I have just called the customer service number only to be told by the representative that "that's just the way the system is set up..." I asked the representative to please only deal with those customers who are delinquent with payments and leave me alone, again suggesting to call just ONE time if they had to. I told him that I had actually MADE the payment this morning and could he please get the calls to stop? He gave me a verbal shrug and just kept repeating that "that's the way it's set up."---I asked him who could fix it and who I could talk to. He then gave me the number of a "corporate office"---[protected]---guess what? It's not a working number. Can I now call and harass Conn's several times a day to "remind" them to give customers working numbers? You'd think a company who could come up with a system who could "speak" my name every time it called, could at least have a working phone number for a corporate office.

I am going to find every public forum I can to let the public know of the insensitive and shameless methods of "getting" money, especially during this trying time. It's bad enough when families are not recovering from life changing disasters, but to have this happen only two days after my family has suffered losses, is trying to reach family members, and is trying to get life back to normal is absolutely unforgivable.

I also feel that tthe system should be "set up" in a much more accommodating manner. It should not call customers who are not delinquent or late with payments and it should not call so many times, for so many days, on so many phone numbers. For heaven's sake, we have NEEDED our phone lines the last three days for more dire purposes. I am sorry I ever did business with them and I am even more sorry that I was such a good customer who gave them all my business and who made my payments on time each month, as I've been given no accommodations for that whatsoever. I've only been harassed.

I happen to live in a home where a client of Conns lives. The client works three jobs to keep a roof over his family head and someone some food in the home for survival as well as other bills. He will often times pay a flat amount, more then the required amount and will skip a month when his overpayments equal or are close to the amount of the next payment. While I don't agree with this practice, the folks at Conns Collection department call between 6 and 10 times daily beginning at 8am CT and the last call generally around 9 or 10pm. The messages are very general and ALWAYS automated. When I come home in the evening or god forbid if I ever want to sleep in on a Saturday or Sunday I am either bothered by having my phone ring and pick up to listen to one of three clearly Conns automated messages or come home and listen to 6-10 messages on my machine. I called the customer service line today as the most recent message told me to just to be treated extremely rudely by I suppose a team leader or supervisor. I was telling her about my experiences and she said is there anything else and cut me off. Had she continue to listen to me she would understand my frustration, but clearly she reall didn't want to know if there was anything else. I happen to be a call center professioal, first a CSR, then a supervisor and now in quality control and one of the first rules is to allow the caller to speak. Never interrupt. Conns is bothering me everyday of the week multiple times a day and they don't give a crap. If the person they are trying to collect from is late or owes a partial payment (one time they called because he owed less than 4 dollars they need to chill. They aren't going to go under because a customer who has been a customer for over a decade may owe $4.00. So after the call was terminated by me today, almost immediately the phone rang and it was, guess who, Conns asking for the debtor. I told them the person they were looking for was not here and she asked for a "better" contact number. I advised that I was not at liberty to provide that information and hung up. I get so tired of the folks who choose to be hardasses. I could understand their harrassing behavior if this was someone who was pass due 30 days or even 15 days, but all they have to do is look at a payment record and figure out what this person does. I tried to tell the rude team lead or supervisor, that I had considered puchasing a computer for my daughter from them but that I refuse to do business with a company that harrasses a household over a $4.00 balance. The debtor has purchased mattresss (twice) and a washer and dryer as well as a dish washer. I will be very upset if he chooses to continue to do business with them once he pays off his balance.

On my anniversary this year I spent almost $3600 on a Samsung top of the line washer and dryer with the bins and extended warranty. The washer was delivered with scratches and the dryer had no drying tray. I signed the delivery slip stating the problems...the delivery guy said that Conn's would call me to replace it. Now it is a month later with numerous hours on the phone and nothing has been done. The store manager said he would replace it if he could...but it would be up to the delivery manager. The delivery manager sent someone out to touch up the scratches but the repair man said he could not repair silver in color! The washer ended up having brown water in the cycles staining my clothes...the normal cycle would not spin the clothes dry. I am at my wits end...the only reason I tried Conn's was because their salesman Caleb stated that Conn's was ALL about service. DO not buy from these folks at all! I have never had worse service in my life. If things improve I will come back to this site and amend this bad rating...

Where do I Start!

I have bought a few things from Conn's a sound system, a small TV...Well now i decided to buy a refrigerator. So they had a great sale for a 3 door black fridge for $699...WOW! so i decided to buy it. I go in they are the most wonderful sales people in the world! they deliver it to my home in a few days. as soon as i get it the ice and water maker does not work! so i call the customer service and after a few back and forths they ordered the part to fix it. about a month and half later with NO word, i call them to see what the hold up is, and they said the fridge was approved for a exchange...ok fine...they couldnt fix it. Then they tell me that the serial number was incorrectly entered into their system! so they ask me to get it...i searched that fridge up and down and did not find anything! that was in September. it is now december and they FINALLY approved the exchange! but now they dont have that model anymore and they say they wont be getting it anymore! WHAT! so i have a credit for $699...ok but that kind of style fridge value for more that a $1000...so what now? I have to but an uglier fridge just cause they dont have it anymore? i dont know what to do now? Well im still dealing with all their reps...Hope something is done! i dont refer anyone to Conn's your better off saving the money and buying from the manufacturer...they say on their hold music ( i know, ive been on it long enough) that customer satisfaction is the #1 concern...well it really doesnt seem to be it i see all the complaints from everyone!

Good Luck All!

I bought a cooking top from conn's. Since they do not have it in stock, they shipped one to the store next day. My contractor opened the box one week later. To our surprise, the cooking top was broken to pieces and some parts missing. We took it back to Conn's, the salesman and manager just flatly refuse to do anything. I called Conn's head quarter, I was told there is nothing they can do. The reason: You should open the box and check it before you lave the store.

I made a $4, 000. plus purchased from Conns on Saturday through a very humble employee at Conns. This man has been so humble to my wife and I in the past that we refer all family and friends to him, in which all have made large purchases. After the credit approval, we got all the paperwork and informed the employee that we will pick it up on Monday since we was moving in a new place and would this our last stop during the move, in which we did. We went back into the store on Tuesday about 6:00 p.m. to thank that young man for all his help and was informed that he had been suspended because he didn't get the license plate of a U-Haul truck of customer on Monday. Luckily for us, we were that customer, who picked up the furniture in the U-Haul and was informed by the U-Haul truck company upon return of the truck that it was missing and must have fallen off. I say that to say this, if there is anyone who know how to get in touch with the very tall gentlemen at Conn's on Wheatland in Dallas, please response to this complaint, my attorney is waiting to talk with him. There is no way he should have been suspended, fired or what-ever-the hell they call it and my wife and I along with others is going to make sure he have our support. If it was that big of a deal, then they should have call me and I would have gave them the license number to the damn truck, it was on the rental agreement, and this is information I got from a Conn's employee who also thinks they were wrong and it was unjustified. So response my attorney and I are waiting.

I bought a washer / dryer set from conns in august of 2017, applied for 0 % for 18 months which was approved. but i decided to pay it in full via credit card. but now 8 months later i get this letter in the mail stating i owe them some $ 500. called the customer service # and the guy tells me that my account is still active, and i need to make payments. WHAT A JOKE CONNS IS . THEY WANT TO GET PAID FOR THE SAME PRODUCT TWICE.THEY MUST BE HARD UP FOR MONEY, I WILL CONTACT "BBB".

I needed to establish credit history so I went ahead and bought an air conditioner there with a 3 year warranty. The thing was a junker from the beginning. I called and complained and was told that it was normal for the a/c to be a little louder than normal because it doesn't drain the water. Instead, the water pulled from the air is used as part of the cooling process. I explained to them that it sounded like the fan was going out, not that any part of the cooling process was louder. I was assured this was 'normal' and let it slide. Louder than usual? Yes. Can I deal with it? Fine.

After that, the a/c started tripping the breaker on the plug any time the humidity went up. Given that I live in southeast Texas, the humidity goes up on a regular basis. I called back in and they sent out a technician almost a full week later. He literally put a voltometer and thermometer on it, said "it's fine", and left not 3 minutes after he arrived.

Shortly after that, the entire unit started freezing up. It got to the point where the entire front portion of the unit would freeze within 15 minutes. I mean freeze. I could make Sno Cones out of this thing. I called Conn's, who again scheduled the "soonest possible" appointment for me which was over a week later. I complained about the turnaround time and they told me there was nothing they could do about it.

So, they send out yet another technician who opens the front of the air conditioner, sees that it's frozen, says "It's a sealed system problem, we'll have to come pick it up." and that it could take up to a week to fix it/return it.

The next day, Conn's calls me to schedule a pickup. I'm told that it is going to take a week for them to send out a truck to pick it up (notice a theme here?). I tell them that this is complete unacceptable and that I need to talk to someone who can do something about it. The guy tells me that only the service department can fix this and to call them. I call into the service department and the lady tells me there is nothing to do about it and to call the store I bought it from. I call the store, and the lady that answers basically finds it funny. So, I call their corporate offices and get transferred around their phone system for the better part of an hour.

Finally, I get a hold of someone in their credit department and explain the situation to them. Light at the end of the tunnel? Nope. She creates an "escalated ticket" for me which means a Service Manager will call me back a.s.a.p. Guess what? 5 days later, still no call.

I called their finance department again that Friday and plainly stated that I have three appliances from them, all with three year warranties, and that I want a refund on all of the warranties since they are obviously not going to honor the warranties in a realistic, timely manner. They give me the run around, a fax number, a grocery list of information to send them, and basically just blow me off.

At this point, I am frustrated and hot. So, I go to Lowe's and spend $700 on a new air conditioner. I call Conn's and tell them to come pick up the air conditioner, fix it, and bring it back. They tell me it is going to take 10 days to come pick it up. Ha! 10 full days just to come pick it up, much less fix it. Oh well, at least I'm cold now.

They come pick it up and two weeks later, I have not heard a peep from them. So much for a week to fix it!

So, here I sit, months afterwards, spending part of my Halloween on hold, waiting for a Warranty Department Manager to take the time out of their busy schedule of ignoring their customers to listen to me complain about their horrible service so I can either re-coup my money or my air conditioner that they've had for 2 weeks.

I went to make a deposit to my checking account today, only to discover it was overdrawn! Conn's without my permission, sent an electronic to my bank without my permission. The account was not more than 3o days deliquent, and further my son paid the monthly payment in December. They not only ran a check through on 1/6 and 1/12, it looks as though the did it in December as well. We have had several problems with Conn's in the past, posting payments to the wrong account and HORRIBLE customer service. Drawing fraudulent checks on my account is unacceptable and I have contacted the State Attorney General's Office for assistance. According to the customer service rep today, it has been a common practice lately. BUYER BEWARE!

Conn's does'nt give a damn about who they call and harass repeatedly over and over and they get smart with you regardless of if it's your account or a family member to STOP these ### go to the sporting goods department and buy yourself a whistle or a air horn when they call you let them have it!

i have had the same problem with their phone calls. do you know who i can call to make a complaint cause this is bulls*@t.

You can get them to stop by sending them a certified letter telling them not to call you ever again. Mention the fair trade/credit act in the letter. Keep a copy and the receipt you get showing that they received the letter. Then when they call you advise them of the letter and that you have the receipt showing they received the letter, then call the FCC and file a complaint. They will stop or they will be fined!

Wow! I thought I was the only one ... The same thing is happening to me two accounts... I get harassed all day everyday even on Sunday's. I have gone to the store and refuse to leave until the issue was resolved. After waiting for 2 hours they assured me that it was taken care of... well this week it starts up again! Can some one please advise!

Tonya

Always pay with a credit card and have them to hook up the TV on site and NEVER sign anything period or you may be signing away your rights to return anything to them. If they refuse to hook it up on site, time to shop another store.

I just had a problem with Conn's also. Mine was a warranty issue. The salesman told me that since I have small children he HIGHLY RECCOMMENDED the Conn's warranty as it covers EVERYTHING. Even if the kids messed up a button, it was covered. He even went as far to say that I would be wasting my money to pay for delivery because I just paid 250.00 to protect my tv against any damages. I have had it for 2 weeks and the picture went out. The tech that came to the house said it was hit with something and it was not covered under warranty. I spoke with the manager of the store who completely backed up his employee. I threw 1600.00 away in that store. (CASH) when I could have went to Best Buy and got the same tv for 1400.00 including the warranty that covers everything including water damage. I will continue to complain and post everywhere I can to try to deter people from this place. You are better off to go to Best Buy where they back up their sales. Isn't there some sort of law against THEFT BY DECEPTION?

why would u even send cash in the mail every smart person knows not to!

I just brought a refrigerator from conns for 1, 250. One month later the rubber on the refrigerator ain't closing any more and sadly that resulted in a small roaches getting into my new refrigerator. I call to come fix it but they won't honor the warranty because of the roaches and I can't return it even through because of the defective rubber is the reason I am having these problems. I really upset at this policy because this refrigerator ain't closing right and it defective and the reason why stupid roaches are getting in conns. They should of at least done something more guess all conns cares about is money not customers.

Its been 1 month and My 55' TV still isnt working. Ive called every other day to be given another date of repair. These fools got me F UP. I feel robbed and I cant believe this is legal. I took the extended warrenty out on the tv and for what, Im still with out a TV and ive had the TV only 5mo. I WILL NEVER GO BACK TO CONNS, THEY ARE SOME CONNS.

I purchased A TV back in 2003. A 60" Hitachi LCD projection. My warranty lasted 5 years. It was up in December 08. During my coverage I had 3 light engines go out. The first time it took them a month to replace it. The second time it took them a few months, the third time it took them over 6 months to finally come and replace it blaming it on parts availability. I talked to the service manager at the service department and he told me they would extend my warranty for another year. I never received any documentation regarding this. Now it is almost July and my TV is going out on me again. I hope when I call they will honor this extended year that was promised to me. If not, I would like to know how to join the lawsuit.

I purchased a 32’ LG HDTV from Conn’s on 2/15. We went to pick the TV up from the store on 2/16 (they had to order it from the warehouse). On 2/22, exactly 6 days after having the television, it malfunctions. We called the store and were told to take it back to the store. Once there, the personnel determined that it needed to be sent to the service dept. and that they would not be able to come pick it up until 2/24. We asked for a refund or another TV and were told by Terrence Andrews, the assistant store manager, that we were not entitled to a refund since we had the TV more than 24 hours. When asked if they had something in writing stating this policy, we were told no – it was just store policy. On 2/23 I contacted Alan Sheppard, the manager of customer service, and explained the situation to me. He said that I was entitled to a refund, minus the 15% restocking fee. I said fine, I just wanted my money. He said to let the service dept try to fix the TV and we would take it from there. I explained that I paid for a new TV not a refurbished one, but he insisted that I let the service dept fix the TV. I tried to call Thomas Frank, the CEO, Timothy Frank, the COO, David Trahan, the EVP of retail, Walter Broussard, the SVP of Store OPS, and no one responded back to me. On 2/26, I was able to reach David Atnip, SVP, on his cell phone. He said that he would call Alan Sheppard, and get the situation resolved. Dameon McQuarters, the store manager, called me that day and told me that they were trying to expedite the receipt of the part that I needed. He said that the part would be in on 3/2 and I should be able to pick the TV up on 3/4/09. I called the service center and they told me that the TV basically needed a new “motherboard” and that these parts go out frequently and it was a normal occurrence to have issues. On 3/4/09 I called the service center again and was told that the part had not come in yet. I tried calling Dameon, but couldn't’t get through, so I called David Atnip again, and told him how ridiculous the situation is. I paid $591.05 of my hard earned money, put off a gathering that I had planned, and was given the run-a-round, over something belongs to me. I was robbed! I have no money and no TV, and they positively refuse to give me my money. He said that he did not have the authority to tell the store to give me my refund. He called Dameon. I called Dameon. Dameon said he had to call Alan Sheppard for approval for either a refund or a new TV. Alan Sheppard was gone for the day. I will have to wait until tomorrow. We have had the TV for literally 6 days. We own it and they have had it longer than we have and I don’t have my money. NO ONE IS HELPING ME AT ALL! THEY HAVE STOLEN MY MONEY AND ARE HOLDING IT HOSTAGE. Per their return policy, I have 10 days to get a refund. I told them that I wanted one on day 6, when it malfunctioned, and as you can see -- they have refused to give it to me. I just want my hard earned money back. TRY CALLING ALAN SHEPPARD [protected] -- NO ONE IS HELPING ME EITHER. This is what I sent to the BBB, Consumer Protection Agency, Attorny General, and will contact my bank tomorrow. Then civil court if necessary.