Conservice Utility Management & Billing
Reviews and Complaints

Their bill to me states that I need to pay a vacancy charge. I have never heard of them and want nothing to do with them. Their charges cost more than entire electricity bill(which is a different company). I have no idea how they got my information but I recommend staying away from this fraudulent company and not providing them any information if they decide to send you a spam/fraud email. Stay away from these con artists.

I wanted to add in on complaints about Conservice. Our utilities for our 2 bedroom apartment in downtown Los Angeles has steadily increased since our complex switched to Conservice. We are also required to pay utilities with the rent. I'm confused if it is the complex or Conservice that is causing this hike in utilities, I have read that apartment complexes are able to "rip you off" with utilities using Conservice as the billing company. In any case it seems there are enough complaints about this company for a series of years that class action suit should be in progress!

I have my first bill they will start small then they will jack up the price and what go happen lot people's will be homeless because of there Fraud and scam I'm going to pay but I what difference receipt if they don't give that is a fraud and scam and I did review one guy have to pay for 1, 110.00 and some cent for a one bedroom apartment this company is a fraud and scam

I am very unhappy with this company. I just moved into my apthieves! In Richardson, TX and I received a $309.00 water bill for a 2 br apartment for only one month of service. I have been complaining for over a month now and I just seem to keep getting sent in circles. This amount for an apartment with 2 people or any residence for that matter is unheard of. No one seems to fix the problem but they continue with the astronomical balance on my account. They told me to contact management and have them check for leaks, which I did and nothing is fixed. Based on the bill they sent me they are claiming that 2 people used 19000 gallons of water in a month! Please beware on this company. I am escalating my complaint to the city and obtaining a lawyer. I paid about $20 a month for water before I moved into these apartments and now they are charging over $300. These people are theives! 

i am the only person living in my apartment. Further water pressure in my apartment is very very low. Also not much trash was accumulated in my complex and removal was done once in 5 weeks. Further I had inquired with my neighbors their bills are much lower than me. Three people neighbors pay less than me. Also this bogus company charges based on person, skin color nationality etc. Total fraud.

I live in an apartment and the rate I am charged for water is different every month. From 9/15-10/14 I used 1900 gallons of water and was billed $28.01 for water and $30.09 for sewer. The previous month I used 2060 gallons and was billed $28.06 for water and $21.87 for sewer. Aug to Sep 1640 gallons used billed $17.22 for water, $14.01 for sewage.

Why is it that the rate per gallon is NEVER the same each month and I used less one month, but was billed more?

This makes no sense! I have talked to a neighbor who said Conservice is useless in explaining this, so who can I talk to?

I lived in an apartment complex that utilizes the services of conservice. I moved to another apartment complex just 1 mile away and this apartment COMPLEX also use conservice. On my first bill at this new apartment CONSERVICE slapped one time service fee of $45 on my bill. What I need to know is what did they really do to set up my account. " Changing my old address to the new address" SHOULD NOT COST $45. There is also $6 service fee on top of this $45 making it $51 in total. I don't know how a company like conservice is allowed to CON and RIP consumers off in America of all places. Where are the Lawyers?. Consumers MUST organized a class action law suit against this greedy service company to recoup all the monies they have stolen from us. Consumers please let's get organized !. I live in DUCK POND an apartment complex in Johns Creek, GA

This company is overcharging!
My community has 192 units and each unit has its own meter. They still combine all usage and them bill each tenant based on sq footage of unit. Doesn't matter how many people live there. And that's just crazy. Let me pay for my usage! I'm a single parent- we conserve water! I'm paying for other people's usage that has 2 household incomes and is a family of 4 or 5!
The city charges 4.23 for every 748 gallons of water and .72 cents sewer for every 748 gallons. There is no way my family of 2 should have a water bill of 50 ish and sewer of more than that! This is just outrageous. They are making money off of us. Why?
To bill us? The city can do that
We already have meters? The city reads them?
Cut out this 3rd party!

I've looked into this company.
The owner is into a lot of things. Look up how business liscense in Boone co ky!

This past month our utility bill for water and sewage tripled! We know there is no way we tripled our consumption this month. When I call to speak to customer service it connects me to an outsourced line in another country saying I've won a $100 gift card and they need my credit card information. When I decline the offer they either say they'll transfer me to someone who can answer my questions about the bill then they just hang up on me or they say those lines our currently down and hang up on me. Called multiple times and this is what happens every time. My apartment complex is of no help either and tells me to try emailing them instead.

They email that the invoice is ready to view, (because they charge to mail the copy) but the invoice is NEVER ready to view.
That's how they get you to slip up and forget to pay, so they can charge $75.00 late fee, and a $50.00 processing fee.

Taking advantage of consumers who have no choice but to use them if they want the house.

Companies need to stop using them.
American Homes for Rent, stop using this company! Not very American at all!

They got the CON in Conservice is about the only thing they do get right. I am an elderly single person and the apartment complex I would believe is in total cahoots with this company. My water and sewer bill does nothing but sky rocket each month and I am the only person in my apartment and very conservative with my water. I have complained to the apartment complex where I pay my rent every month it seems to no avail. I am elderly and on a pension and cannot afford this so what am I supposed to do? I have told them that I am extremely conservative and the girl there today when I paid my rent said it is not by apartment usage? Okay then WTH am I paying for? I should only have to pay for what I use right?

I live in BIG apartment complex and Conservice is charging administrative fees of $3.00 each for gas, City of Garland trash service, emergency services fee and storm drainag, but does not charge a $3.00 fee for the city water and city sewage services. Im courious can 3rd party billing companies charge a $3.00 administrative fee for City Services?

I live in Atlantic City, NJ and I am also a section 8 recipient. My biggest problem I have is my water bill. First if all I rent, I don't own. I work hard, take care of my children and responsibilities. My complex in which I live in have developed new owners and with that have tacked on this so called scamming company. Now I have paid my water bill when it started in 2013. I've noticed I was paying more than home owners and we have yet to see any water meters. I've stopped paying in 2014. Now it's only been two years and there is no way in hell my water bill should be $6900.00. I absolutely do not think anybody in their right mind should pay this, some people around here don't have to pay a water bill. That is totally not fair. I need some help Please

Hi,

I just moved to a new apartment complex that uses Conservice for water, sewage and trash. The bills I get from them are through the roof! I've listed out all the things they do, they are conartists and they dont care about you because their client is really the apartment rental company.
1. They charge the same usage to you for water AND sewer. So essentially, if I fill a bottle of water and take it to work, I get charged for two bottles of water. Go figure.
2. That wouldn't be so bad if I was being charged for the water I actually use. The usage is off the chart! I'm single and I live in a 1-bedroom apartment. I work 9 hours a day, home on weekends. My usage is over 4500 gallons per month. Maybe it's true, so I call them up and ask for a usage breakdown on a daily basis. They have it only till August the 14th, and I have to wait till next month before they give me more current usage statistics.
3. I asked if I can see the meters, here's where it gets funny. The meters for everyone is installed in the first floor apartment, and readings are transmitted wirelessly to a device (god knows where) that records the usage and sends it to them. I am not allowed to see the submeter myself and get the readings. So there's no way to tell if the thing is even working correctly.

All in all, their service sucks and they dont care about you, the end user. The only way they're going to learn a lesson is if everyone gets together and sues them. There's plenty of evidence, it all just needs to be brought together in one coherent case.

Below is a recent email from Conservice to my apt complex in San Diego, Ca admitting they have faulty equipment leading to incorrect billing. They actually replaced our meter two months ago, and it's still out of whack. Our bills have fluctuated every month for the past 3 months: $45, then $81, then $48. What's more they don't bother returning the calls from residents, they just sent this email to our management expecting them to do it. Pure laziness.

~~~~~~~~~~~~~~~

Good Morning:

In collaboration with your Corporate Ancillary Department, we wanted to make you aware of a trend that we are seeing with the water sub meters in your apartment units and the potential resident questions that may follow.

As you may be aware, there are remote readers attached to the water sub meters in your residents units. As required by law, these remote readers are in place because your watersub meters may be positioned higher than what is easy for the resident toread. The reader provides a duplicate digital display of the actual meter dial, which allows the resident to know what their meter is reading at any given time.

These readers are beginning to fail over time. In the months prior to the failure the remote reader begins to slow down and the readings are actually lower than the resident is actually using. Eventually, the readers fail completely and register zero usage. When this occurs, the water sub meter read will no longer report into Conservice and then we know itis time to replace it. We have been replacing these remote readers during our quarterly maintenance visits.

The resulting effect of this process is that your resident was likely receiving a lower than actual usage read on their bill in the few months prior to the replacement. Once were place the reader, the following months read will be actual usage and may be higher than what the resident is used to. In addition, we are moving into the summer months, which is typically a time when the resident is using more water due to the summer season. Your residents may question the accuracy of the reading since is it higher than their recent readings due to the failing remote readers. You can assure them that it is indeed correct! They actually gota break over the past few months, and are now paying for the water they are actually using.

We would encourage you to utilize our Customer Service Group by phone at [protected] or by email to [protected]@conservice.com to answer these questions for your residents. We have all the data at our finger tips and can answer their questions in detail. In addition, in most cases, we can provide the resident with a day by day usage report of their meter, so they can see that it is indeed operating correctly.

Please let us know if you have any additional questions regarding this or any other concerns.

--
Xxxx
Conservice
Xxx Team Lead/ UAG Team Lead

I live in a complex with submeters. When I noticed my water bills varying constantly in usage, I brought it to my apartment manager's attention. I then started tracking meter use DIRECTLY by taking daily readings from my submeter. I caught this company billing me about 200 extra gallons per month, consistently. The meter was tested and is accurate. Conservice customer service gave me completely inaccurate information which was verified by the technicians at Conservice via a conference call between me, them and apartment management. This company is refusing to send a technician out for free to my complex to test the rest of their "metering equipment" as their technician lives about 5 hours from my complex. They actually expect my apartment management company to pay for this even though my management company has MANY accounts with them nationwide. TRUST ME...this company is tacking extra water usage onto your bill EVERY month. I was gone for over a week and my bill was the same as previous when nobody was in my place that entire time. Toilets and everything else have been tested for leaks and are NOT the problem. On top of that, they lie like crazy and put the blame back on the apartment management. They tried to tell me that my manager has my unit listed as TWO occupants but that is funny, because I only get charged garbage for ONE occupant. They have an excuse for everything. The BBB gives them a C- rating. I am also looking into the legality of them charging the online bill pay fee as I believe it is illegal. DO NOT MOVE INTO ANY COMPLEX THAT USES THIS SERVICE. My bills are higher than any place I've ever lived and I've lived in the same city for over five years! CONservice is an appropriate name. If my latest bill is not adjusted, they will find themselves in small claims court.

This company charges a $3 fee for paying online using a credit card. I had heard that this was illegal, so I contacted my credit card company (MasterCard), which told me it was illegal 99.9% of the time, leaving the .1% to a payment arrangement through a third party agent. In this age of technology and automated payment software, I would think this is not only unethical, but unfair. As for the legality, I'm not an expert in this area, but common sense tells me it should be.

Sincerely, JD